Managed IT Services for Healthcare
Managed IT services and support for medical practices, hospitals, and billing companies.
Managed IT services provide constant monitoring and maintenance of network and computer systems to reduce the risk of failure which can lead to data loss and interrupt your business flow. Microwize specializes in managed IT for medical practices and any other healthcare business. A downed system can lead to spiraling costs; in 2021, the average healthcare breach cost over $9 million.
Why Choose Microwize as Your Managed IT Service Provider?
✓ Experience Peace of Mind: Microwize’s Managed IT Services provides a proactive approach to maintaining your systems. Our secure network and constant monitoring will help prevent problems before they occur, giving you peace of mind.
✓ Expert Healthcare IT Staff: We specialize in serving clients in the medical field, and our knowledgeable IT staff are well-versed in practice management, Electronic Health Records, and server software. With Microwize, you’ll never need to coordinate between multiple IT companies again.
✓ Higher Level of Support: By giving us complete control over your IT infrastructure, we’ll be able to manage your systems more efficiently and effectively. Our goal is to minimize downtime and keep your systems running smoothly.
✓ Predictable Costs: With Microwize, you can count on predictable costs for your managed IT services. We’ll manage the life cycle of your machines and plan your future hardware upgrades to avoid unexpected expenses. With stable and predictable IT expenses, you can plan and budget with confidence.
Included with Managed IT
✓ Managing and monitoring of desktops, servers, firewalls, networks, and backups.
✓ Installing and managing software updates and patches.
✓ Installing, managing, and updating protections against: virus, spam, spyware, and ransomware/malware.
✓ Backing up servers, workstations, PACS systems, and other important data.
✓ Installing, configuring, and managing firewalls.
✓ E-mail hosting via Microsoft Office 365®.
✓ Urgent-care IT providing 24/7/365 technical support.
✓ Disaster recovery planning.
Managed IT Services Pricing Plans
Gold Plan
(monthly service fee)
$199 per server
$99 per firewall
$49 per computer
Diamond Plan
(monthly service fee)
$399 per server
$129 per firewall
$79 per computer
Gold vs Diamond Comparison Guide for Managed IT
Expand each category to compare services included with Gold and Diamond plans.
Preventative Services & Cybersecurity
| Services | GOLD | DIAMOND |
|---|---|---|
| Security Monitoring | ✓ | ✓ |
| Patch Management | ✓ | ✓ |
| Anti-virus Software Management & Updates | ✓ | ✓ |
| Sophisticated Firewall Device & Replacement Warranty (free rental)* | ✓ | ✓ |
| On-premise Backup Software & Monitoring | ✓ | ✓ |
| On-premise Backup Hardware (free rental) | ✓ | ✓ |
| Cloud Backup Software & Monitoring | ✓ | ✓ |
| Remote Configuration Management | ✓ | ✓ |
| On-site Configuration Management | ✓ | |
| Monthly Onsite Maintenance Visits | ✓ |
Performance Enhancements
| Services | GOLD | DIAMOND |
|---|---|---|
| Content filter configuration | ✓ | ✓ |
| Advanced multi-layer endpoint detection & response | ✓ | ✓ |
| Managed firewall | ✓ | ✓ |
| Secure DNS | ✓ | ✓ |
| SSL inspection | ✓ | ✓ |
| Intrusion prevention system (IPS) | ✓ | ✓ |
| Advanced threat protection (ATP) | ✓ | ✓ |
| Data loss prevention (DLP) | ✓ | ✓ |
| Botnet & malicious website protection | ✓ | ✓ |
Support
| Services | GOLD | DIAMOND |
|---|---|---|
| Optimization | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| End-user Support Portal | ✓ | ✓ |
| Unlimited Remote Phone Support | ✓ | ✓ |
| After Hours Emergencies | ✓ | ✓ |
| On-site Support | ✓ |
System Recovery
| Services | GOLD | DIAMOND |
|---|---|---|
| System Recovery Remote ** | ✓ | ✓ |
| System Recovery On-Site | ✓ | ✓ |
| Labor Replacement of Parts and Units | ✓ |
Management Tools
| Services | GOLD | DIAMOND |
|---|---|---|
| Risk Mitigation Plan | ✓ | |
| Disaster Recovery Plan | ✓ | |
| Asset and Inventory Tracking | ✓ | |
| Monthly Health Reports | ✓ | ✓ |
| Network and Infrastructure Diagram | ✓ |
Compliance
| Services | GOLD | DIAMOND |
|---|---|---|
| Cybersecurity awareness training for healthcare organizations | ✓ | ✓ |
| Security risk assessment for MACRA/MIPS reporting | ✓ |
Added Bonuses
(Included with both Gold and Diamond plans)
Firewall
Anti-virus
On-site backup
Online backup
What Are Our Clients Saying About Us?
Best IT Decision I’ve Ever Made
“The single biggest benefit of Microwize is competency. Microwize was able to solve problems that my prior IT support company struggled with for years. Microwize is much more responsive, speaks to physicians in non-tech terms, and delivers on promises compared to other support firms. It was the best IT decision I’ve ever made for my practice, well worth the cost, and the staff is a pleasure to work with.”
Easy Process, Excellent Service, Knowledgeable Staff
“The previous IT company I used was terrible and got me into deep trouble with the way they set me up. Microwize came in and completely reworked my network. Ever since Microwize set me up with a proper firewall and network, I have been up and running almost constantly. Everything about them is great. The service is great. The person who services us is very knowledgeable. There are so many people who CLAIM to be IT people, but Microwize really knows IT. I have no hesitation recommending Microwize. They are very professional, the contracting process is easy and very understandable, and the service is excellent!”
Quick Resolutions From an Efficient and Kind Team
“Your team is extremely efficient in their response to any questions or concerns that I have. Either by email or phone, I feel that whenever I need assistance, they are there! While they have their own IT experience, they have been gracious enough to work with the IT person I have used for decades. I appreciate that willingness greatly. I am amazed by your support team and how quickly they resolve whatever the challenge may be. It never seems to interfere with my work with patients, in no time I am back up and running! Kindness and efficiency are attributes I appreciate very much in today’s society; there is not much room for a delayed response with medical billing! So when I can stay present with my clients it’s because I have great people backing me up. Serving with kindness makes all the difference, thank you!”
Peace of Mind Starts Here
Many of the healthcare IT services included in a complete managed IT services plan are available à la carte. We’ll work closely with you to make sure your particular needs are met.