Managed IT Services for Healthcare Providers
What are Managed IT Services? Managed IT services provide constant monitoring and maintenance of network and computer systems to reduce the risk of failure which can lead to data loss and interrupt your business flow. Microwize specializes in managed It for medical practices and any healthcare business. A downed system can lead to spiraling costs; in 2021, the average healthcare breach cost over $9 million.
Managed Backups
Sometimes backing up your computer is not enough. 65% of people who are performing backups are unable to access that data when they need it. Through 24/7 remote monitoring, constant system optimization, and backup verification we can help protect your data and the performance of your systems to minimize downtime and save your practice money. If hardware fails, tested backups can be restored quickly.
Why Microwize’s Managed IT Services?
- Preventative Maintenance: Microwize’s secure network and constant monitoring will help prevent problems before they occur.
- Knowledgeable Healthcare IT Staff: Microwize is a reputable managed services provider (MSP) and its staff of experts work exclusively with clients in the medical field. Our technicians are thoroughly trained in practice management, Electronic Health Records, and server software. You will never need to coordinate between IT companies again.
- Higher Level of Support: By having complete control of your IT infrastructure, Microwize will be able to manage your systems more efficiently and effectively.
- Predictable Costs: The costs for managed IT services will remain at the level specified, so your IT budget will become stable and predictable. We will manage the life cycle of your machines and plan your future hardware upgrades so that there are no surprises when upgrades are needed.
What We Do
✓ Manage and monitor desktops, servers, firewalls, networks, and backups.
✓ Install and manage software updates and patches.
✓ Install, manage, and update protections against: virus, spam, spyware, and ransomware/malware.
✓ Backup servers, workstations, PACS systems, and other important data.
✓ Install, configure, and manage firewalls.
✓ E-mail hosting via Microsoft Office 365®.
✓ Urgent-care IT providing 24/7/365 technical support.
✓ Disaster recovery planning.
Peace of Mind Starts Here
Many of the healthcare IT services included in a complete managed IT services plan are available à la carte. We’ll work closely with you to make sure your particular needs are met.
Our Managed Services Plans Cover:
IT Preventative Services
| Managed Services Plan Includes: | GOLD | DIAMOND |
|---|---|---|
| Security Monitoring | ✓ | ✓ |
| Patch Management | ✓ | ✓ |
| Anti-virus Software Management & Updates | ✓ | ✓ |
| Sophisticated Firewall Device & Replacement Warranty (free rental)* | ✓ | ✓ |
| On-premise Backup Software & Monitoring | ✓ | ✓ |
| On-premise Backup Hardware (free rental) | ✓ | ✓ |
| Cloud Backup Software & Monitoring | ✓ | ✓ |
| Remote Configuration Management | ✓ | ✓ |
| On-site Configuration Management | ✓ | |
| Monthly Onsite Maintenance Visits | ✓ |
Peformance Enhancement
| Managed Services Plan Includes: | GOLD | DIAMOND |
|---|---|---|
| Optimization | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
Support
Our Managed Service Plans Cover
| Managed Services Plan Includes: | GOLD | DIAMOND |
|---|---|---|
| End-user Support Portal | ✓ | ✓ |
| Unlimited Remote Phone Support | ✓ | ✓ |
| After Hours Emergencies | ✓ | ✓ |
| On-site Support | ✓ |
System Recovery
| Managed Services Plan Includes: | GOLD | DIAMOND |
|---|---|---|
| System Recovery Remote ** | ✓ | ✓ |
| System Recovery On-Site | ✓ | |
| Labor Replacement of Parts and Units | ✓ |
Management Tools
Our Managed Services Plans Cover
| Managed Services Plan Includes: | GOLD | DIAMOND |
|---|---|---|
| Risk Mitigation Plan | ✓ | |
| Disaster Recovery Options | ✓ | |
| Asset and Inventory Tracking | ✓ | |
| Monthly Health Reports | ✓ | ✓ |
| Network and Infrastructure Diagram | ✓ |
“As usual we had a great service with Microwize. Thank you so much for your care. “
We have been working with Microwize Managed IT Services since 2009. The IT staff was knowledgeable to identify a major cost savings and improved the quality of our large and complex medical practice. Microwize Technology’s IT Services is a company that is extremely educated and extremely knowledgeable. Their passion to deliver quality service is unmatched. Microwize Technology’s IT team of professionals immediately understand our issue and provide quick, efficient & effective solutions. When ask to do something, they get it RIGHT the first time. Their dedication to our practice shows the value of their services. When we call each time, they have SURPASSED our expectations every time! Microwize Technology’s IT team exceeds all the other IT companies and do a fantastic job for us!
We find Microwize Managed IT services to be superb and transparent.
When we’ve needed back-up, Microwize has been infinitely helpful, readily accessible and most capable in addressing our concerns.
We are most pleased to have Microwize as our partners.