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On February 20th, 2024, Optum, Inc. reported a cybersecurity breach causing significant network disruptions to its Change Healthcare... - [Change Healthcare Outage: Cybersecurity](https://microwize.com/change-healthcare-outage-cybersecurity/): This week, Optum, Inc. identified an issue with its Change Healthcare services, an outage that left “some applications” unavailable. 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Not only does AI hold... - [The Role of Healthcare IT in Practice Management: Ensuring Efficiency, Security, and Patient Care](https://microwize.com/the-role-of-healthcare-it-in-practice-management/): In today’s digital era, healthcare practices face significant challenges in managing patient information, maintaining operational efficiency, and safeguarding sensitive data.... - [Next Up, NextGen: Data Breach for EHR Giant](https://microwize.com/next-up-nextgen-data-breach-for-ehr-giant/): NextGen Healthcare, a major player in the US Electronic Health Records (EHR) market, is facing a series of lawsuits due... - [Successfully Transitioning to a New EHR System- A Guide for Medical Practices](https://microwize.com/successfully-transitioning-to-a-new-ehr-system-a-guide-for-medical-practices/): In an ever-evolving healthcare industry, the adoption of new technologies to streamline clinical and administrative processes is integral. Electronic Health... - [Navigating Obstacles: Key Challenges Faced by Independent Providers](https://microwize.com/navigating-obstacles-key-challenges-faced-by-independent-providers/): Being an independent provider offers a range of benefits, including freedom and flexibility in managing one’s practice. However, providers also... - [Improving Patient Outcomes: How Remote Patient Monitoring is Key to a Healthier Future ](https://microwize.com/improving-patient-outcomes-how-remote-patient-monitoring-is-key-to-a-healthier-future/): Remote patient monitoring (RPM) devices are one of the newest game-changers in healthcare, particularly in the management of chronic conditions.... - [Revolutionizing Healthcare: How Home-Based Technologies Are Driving Better Patient Outcomes ](https://microwize.com/how-home-based-technologies-are-driving-better-patient-outcomes/): In recent years, there has been a growing movement in the healthcare industry towards embracing home-based technologies. 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But there’s another aspect to keeping them... - [5 Things to Consider Before Switching Your EHR](https://microwize.com/5-things-to-consider-before-switching-your-ehr/): 5 Things to Consider Before Switching Your EHR System Technology is evolving by the day, and your EHR system needs... # # Detailed Content ## Pages - Published: 2026-06-11 - Modified: 2026-08-28 - URL: https://microwize.com/medisoft/ [vc_row full_width="stretch_row" bg_type="image" parallax_ bg_override="full" opn_row_ opn_row_gutter="" opn_enable_overlay="off" opn_hide_navigation="off" css=". vc_custom_1740060936804{padding-top: 32px ! important;padding-bottom: 32px ! important;background-color: #FAFAFA ! important;}"][vc_column width="2/3" css=". vc_custom_1737650944918{padding-top: 0px ! important;padding-right: 0px ! important;padding-bottom: 0px ! important;padding-left: 0px ! important;}"][vc_column_text css=""] MEDISOFT Medical Billing & Practice Management Software Billing, scheduling, claims management, reporting and support for medical practices and billing companies MEDISOFT helps healthcare providers manage scheduling, patient registration, insurance claims, payment posting, reporting, and revenue cycle workflows from a single platform. As an authorized MEDISOFT reseller, Microwize provides implementation, training, cloud hosting, and ongoing support to help practices maximize the value of their software investment. [/vc_column_text][vc_btn title="Request a Demo" gradient_custom_color_1="#ffd259" gradient_custom_color_2="#ffc831" gradient_text_color="#1c3664" size="lg" align="left" i_align="right" i_icon_fontawesome="far fa-hand-pointer" css="" add_icon="true" link="url:https%3A%2F%2Fmicrowize. com%2Fdownloads%2Fproduct-demos%2Fmedisoft%2F|title:Sign%20up%20for%20a%20free%20demo"][/vc_column][vc_column width="1/3"][vc_column_text css=""] Learn More About Medisoft Cloud [/vc_column_text][/vc_column][/vc_row][vc_row opn_row_ opn_row_gutter="" opn_enable_overlay="off" opn_hide_navigation="off" css=". vc_custom_1629124655802{padding-bottom: 32px ! important;}"][vc_column width="1/3"][vc_column_text css=""][/vc_column_text][/vc_column][vc_column width="2/3"][vc_column_text css=""] Why Practices Choose MEDISOFT Medical Billing Software MEDISOFT is comprehensive and scalable, allowing you to easily manage as many providers and claims as you would like. Its simple, flexible, and intuitive design puts it among the top-rated applications on the market for healthcare organizations of all sizes. Physicians and medical groups of any specialty can manage all aspects of their practice with time saving tools to manage: patient scheduling, financial management, inpatient and outpatient collections, revenue management, reporting, compliance requirements, and much more. If you're interested in buying MEDISOFT, you can find a detailed cost breakdown on our pricing page. [/vc_column_text][vc_btn title="Schedule a Demo" gradient_custom_color_1="#ffd259" gradient_custom_color_2="#ffc831" gradient_text_color="#1c3664" size="lg" align="left" css="" link="url:https%3A%2F%2Fmicrowize. com%2Fdownloads%2Fproduct-demos%2Fmedisoft%2F|title:Sign%20up%20for%20a%20free%20demo"][/vc_column][/vc_row][vc_row full_width="stretch_row" bg_type="image" parallax_ bg_override="full" css=". vc_custom_1670010363644{background-color: #4072c9 ! important;}"][vc_column][vc_row_inner][vc_column_inner width="1/4"][/vc_column_inner][vc_column_inner width="1/2"][vc_column_text css=""] MEDISOFT Benefits for Medical Practices and Billing Companies [/vc_column_text][/vc_column_inner][vc_column_inner width="1/4"][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width="1/3"][vc_column_text css=""] Affordable Without Compromising Quality Microwize handles software training and support for healthcare providers. MEDISOFT is the most affordable application on the market [/vc_column_text][/vc_column_inner][vc_column_inner width="1/3"][vc_column_text css=""] Mobile-Friendly... - Published: 2026-06-06 - Modified: 2026-08-28 - URL: https://microwize.com/medisoft/medisoft-cloud/ [vc_row full_width="stretch_row" css=". vc_custom_1737661366158{padding-top: 32px ! important;padding-bottom: 32px ! important;background-color: #fcfcfc ! important;}"][vc_column width="1/2" css=". vc_custom_1737661358844{padding-top: 0px ! important;padding-right: 0px ! important;padding-bottom: 0px ! important;padding-left: 0px ! important;}"][vc_column_text css=""] MEDISOFT Cloud-Based Medical Billing Software Secure, User-Friendly Cloud-Based Medical Billing Software for Independent Practices MEDISOFT Cloud is a secure cloud-based medical billing software solution that gives your practice anytime, anywhere access to MEDISOFT without the need for on-site servers. Designed for independent practices and medical billing professionals, MEDISOFT Cloud helps streamline billing workflows, improve productivity, protect patient data, and reduce IT headaches. Access your software remotely, support your staff from any location, and keep your practice running efficiently with a trusted cloud hosting solution backed by Microwize. Ready to Get Started? 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Thousands of practices across the USA love Medisoft Cloud for many reasons, including: 2 hours of free live training & on-demand videos Unlimited tech support Daily automatic & secure data backups Work remotely, anytime anywhere Mac & PC compatible Add unlimited practices/providers Free yearly upgrades & updates Flat per-user pricing MEDISOFT Cloud pricing [/vc_column_text][/vc_column][vc_column width="1/2"][vc_video link="https://vimeo. com/444995200/21b92c5ad0"][/vc_column][/vc_row][vc_row bg_type="bg_color" bg_override="full" bg_color_value="#3064c0"][vc_column][vc_column_text] Watch: Medisoft Cloud Video Testimonials The secret to the success of over 70,000 providers, now you can give it a try and see why. [/vc_column_text][/vc_column][/vc_row][vc_row bg_type="image" parallax_ bg_image_new="id^51432|url^https://microwize. com/wp-content/uploads/2020/08/landingslider. png|caption^null|alt^null|title^landingslider|description^null" bg_override="full"][vc_column width="1/2"][vc_column_text][/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row bg_type="bg_color" bg_override="full" bg_color_value="#3064c0" css=". vc_custom_1683570672401{margin-top: 0px ! important;}"][vc_column][vc_column_text] Getting Started with MEDISOFT Cloud Is Simple [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_tabs color="sky" active_section="1"][vc_tta_section title="New to MEDISOFT Cloud" tab_][vc_row_inner][vc_column_inner width="1/3"][vc_column_text] Schedule training [/vc_column_text][/vc_column_inner][vc_column_inner width="1/3"][vc_column_text] Get access [/vc_column_text][/vc_column_inner][vc_column_inner width="1/3"][vc_column_text] Start sending claims [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title="Existing/Upgrading to MEDISOFT Cloud" tab_][vc_row_inner][vc_column_inner width="1/3"][vc_column_text] Backup your data [/vc_column_text][/vc_column_inner][vc_column_inner width="1/3"][vc_column_text] We will restore your Medisoft Data to the cloud [/vc_column_text][/vc_column_inner][vc_column_inner width="1/3"][vc_column_text] Work from anywhere! [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row][vc_column width="2/3"][vc_column_text] MEDISOFT Cloud™ - Work on... - Published: 2026-05-01 - Modified: 2026-05-05 - URL: https://microwize.com/privacy-policy/ Microwize Technology Privacy Policy Last Updated: May 2026 This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate an individual. Please read this policy carefully to understand how we collect, use, protect, and handle your information. What personal information do we collect? When ordering, registering, or interacting with our site, you may be asked to enter: Name Email address Mailing address Phone number Payment information (processed securely via third-party providers) Other details to improve your experience When do we collect information? We collect information when you: Fill out a form Register or make a purchase Submit a support request Interact with our website How do we use your information? We may use your information to: Personalize your experience Improve our website and services Respond to customer service requests Process transactions Send updates, promotions, or service-related communications Request feedback or reviews Follow up after correspondence How do we protect your information? Our website is regularly scanned for vulnerabilities We use malware scanning and secure networks Sensitive data is encrypted via SSL Access to personal data is restricted to authorized personnel Payments are processed through secure third-party gateways Cookies and Tracking Technologies We use cookies and similar technologies to: Understand user behavior and site usage Improve user experience Support advertising and analytics efforts We may use third-party tools such as: Google Analytics Google Ads / DoubleClick Microsoft Clarity (session replay, heatmaps, behavior tracking) These tools may collect: IP address Device/browser information Pages visited and interactions You can control cookies through your browser settings. Disabling cookies may affect site functionality. Third-Party... - Published: 2026-04-23 - Modified: 2026-09-03 - URL: https://microwize.com/healthcare-it-services/managed-it-service/ [vc_row full_width="stretch_row" css=". vc_custom_1737660655827{padding-top: 32px ! important;padding-bottom: 32px ! important;background-color: #fcfcfc ! important;}"][vc_column width="2/3" css=". vc_custom_1737660663623{padding-top: 0px ! important;padding-right: 0px ! important;padding-bottom: 0px ! important;padding-left: 0px ! important;}"][vc_column_text css=". vc_custom_1785522910592{padding-top: 0px ! important;padding-right: 0px ! important;padding-bottom: 0px ! important;padding-left: 0px ! important;}"] Managed IT Services for Medical Practices Managed IT Services for Healthcare Organizations — Clinics, Hospitals & Billing Companies Based in Paramus, NJ and serving healthcare organizations nationwide since 1997, Microwize delivers managed IT services built specifically for the demands of medical environments. From single-provider practices to multi-location clinics, hospitals, and billing companies, our team provides the IT services for healthcare that keep critical systems running, patient data protected, and staff productive — without the overhead of an in-house IT department. [/vc_column_text][vc_btn title="Talk to an Expert" gradient_custom_color_1="#ffce47" gradient_custom_color_2="#ffc831" gradient_text_color="#1c3664" size="lg" align="left" i_align="right" i_icon_fontawesome="far fa-calendar-check" css="" add_icon="true" link="url:https%3A%2F%2Fmicrowize. com%2Fhealthcare-it-services-request-consultation%2F|title:Contact%20us%20to%20get%20started|target:_blank"][/vc_column][vc_column width="1/3"][vc_video link="https://vimeo. com/349519498" align="center"][/vc_column][/vc_row][vc_row full_width="stretch_row"][vc_column][vc_separator color="orange"][vc_masonry_media_grid element_width="2" gap="20" grid_ include="64384,64383,64381,64378,64379,64382"][vc_separator color="orange"][/vc_column][/vc_row][vc_row full_width="stretch_row" css=". vc_custom_1723741633457{background-color: #fcfcfc ! important;border-radius: 15px ! important;}"][vc_column][vc_row_inner][vc_column_inner width="2/3"][vc_column_text css=""] Healthcare-Focused IT Expertise Unlike general IT providers, Microwize specializes in healthcare technology. Our team supports EHR systems, medical billing software, cloud infrastructure, cybersecurity, and HIPAA compliance for medical practices, clinics, hospitals, and billing companies nationwide. Since 1997, we've helped healthcare organizations reduce downtime, improve security, and keep critical systems running smoothly so providers can focus on patient care. [/vc_column_text][vc_btn title="Get a Free Consultation" gradient_custom_color_1="#ffce47" gradient_custom_color_2="#ffc831" gradient_text_color="#1c3664" size="lg" align="left" i_align="right" i_icon_fontawesome="far fa-calendar-check" css="" add_icon="true" link="url:https%3A%2F%2Fmicrowize. com%2Ffree-it-assessment%2F|target:_blank"][/vc_column_inner][vc_column_inner width="1/3"][vc_column_text][/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_separator color="orange"][vc_masonry_media_grid element_width="3" gap="15" grid_ include="64359,64358,64360,64357"][vc_separator color="orange"][vc_row_inner][vc_column_inner][vc_column_text css=""] NJ-Rooted, Nationally Trusted Healthcare IT Support Microwize works with all major healthcare platforms, including Epic, Athenahealth, eClinicalWorks, Allscripts, Medisoft, Lytec, Aprima, Greenway Health, Cerner, and CareCloud. What's Included in Our Managed IT Services for Medical Practices Our managed IT support for healthcare covers every layer of your technology — from the devices on your front desk... - Published: 2026-04-16 - Modified: 2026-09-11 - URL: https://microwize.com/ai-medical-receptionist/ Your New AI Medical Receptionist Never Miss A Patient Call Again Vosita AI Receptionist answers every patient call 24/7, books appointments in real time, and makes sure no patient ever hits a dead end. Voice-powered. Always working for your practice.   Schedule a Demo See Pricing Built to Support Your Team Your Front Desk's New Favorite Coworker Vosita AIR doesn't replace your staff. It handles the routine calls — bookings, cancellations, hours, directions — so your team can focus on the patients standing right in front of them. Less phone interruption. Fewer repeat questions. More time for the work that actually requires a human. Your front desk gets their day back. Your Front Desk Can't Be Everywhere At Once Your team juggles check-ins, insurance, payments, and provider requests all day. The phone becomes one demand too many. Patients hang up, potential revenue disappears. 34% Avg Calls Missed During Business Hours On average, medical practices miss over a third of patient calls during peak hours. 41% Patients Call a Competitor InsteadPatients who can't reach you don't wait. They call the next practice in their search results. Most never call back. $144K Lost Revenue Per YearA five-physician practice missing just five new patient calls a day loses $144,000 annually—not including lifetime patient value. Meet Vosita AIR Everything Your Front Desk Does, 24/7 Vosita AIR answers calls instantly, books appointments in real time, and handles the routine so your team can focus on the patients. 24/7 Voice Call AnsweringEvery call answered instantly by a natural-sounding AI voice agent. No hold times, no voicemail, no missed opportunities. Nights, weekends, holidays — you're always available. Real-Time Appointment BookingChecks your live schedule, finds open slots, and books appointments on the spot. Cancellations processed instantly so slots can be filled. No double bookings. Patient IdentificationReturning patients are... - Published: 2026-04-15 - Modified: 2026-09-01 - URL: https://microwize.com/medisoft/medisoft-pricing/ MEDISOFT Pricing: Plans, Costs & Free 14-Day TrialYou can purchase MEDISOFT software as a perpetual license or a monthly subscription; MEDISOFT pricing varies based on the kind of subscription you select and the number of users that will be using the billing software. This medical billing software that allows you to send claims and track the payment process, making sure you know exactly what claims are being paid and when. MEDISOFT is now available in the cloud and has Basic, Advanced, or Network Professional versions. For help choosing the right MEDISOFT pricing for your specific medical practice or billing company, schedule a demo and talk to one of our technology consultants today! Request a Demo View FAQs CGM MEDISOFT Pricing Tiers MEDISOFT BASIC $675 one-time Single-user Electronic claims ready, appointment scheduler, paper superbills, and more Microwize offers a clearinghouse if you need one Windows 10 Professional or higher 20+ Reports See table below for included reports BUY MEDISOFT BASIC MEDISOFT ADVANCED $1,749 one-time Single-user Everything in Basic plus remainder statements, an online training academy, and more Windows 10 Professional or higher 100+ reports See table below for included reports BUY MEDISOFT ADV MEDISOFT NETWORK PRO $4,839 one-time Multi-user License packs available - up to 5 users Everything in Advanced plus a patient intake form, iOS/iPadOS functionality, and more Windows 10 Professional or higher 100+ Reports See table below for included reports BUY MEDISOFT NET PRO Best Value MEDISOFT CLOUD $109 per month, per user Unlimited users Everything in Network Pro plus anywhere/anytime availability over Internet, tech support, and more Windows or macOS Browser-based software 100+ Reports Microwize creates custom reports for you at your request BUY MEDISOFT CLOUD Compare MEDISOFT Features by VersionMEDISOFT software has several features and capabilities. Compare the features that come with each respective version of MEDISOFT... - Published: 2026-04-12 - Modified: 2026-04-13 - URL: https://microwize.com/electronic-health-records/ Electronic Health Records Software (EHR) Electronic health records software, or EHR software, is a digital version of a patient's paper chart. An electronic health records application makes it easier for providers to track and share real-time information with other medical professionals while maintaining privacy rules. What is an EMR? Unveiling the Levels of Electronic Health Records (EHR) An Electronic Medical Record (EMR) is part of a broader category known as Electronic Health Records (EHR), which serves as the digital backbone of modern medical data management. At Microwize, we support leading EMR platforms such as Medisoft and Lytec, as well as comprehensive EHR solutions like Aprima. Understanding the different levels of EHR is crucial for appreciating its full potential: Automated Medical Record: This includes paper-based records supplemented with some computer-generated documents. Computerized Medical Record (CMR): Advances the previous level by making documents available electronically. Electronic Medical Record (EMR): Restructures and optimizes previous documents ensuring interoperability across systems. Electronic Patient Record (EPR): Focuses on patient-centered records that amalgamate information from multiple institutions. Electronic Health Record (EHR): Integrates broader health-related information that extends beyond specific diseases. Top 10 Benefits of Electronic Health Records Software Electronic health records software offers an array of benefits designed to enhance several aspects of healthcare delivery. Here are 10 advantages of electronic health records: Accessibility EHR software allows for immediate access to patient records from any location, enhancing the ability to make timely medical decisions. Security It ensures the secure storage of sensitive patient information, including referrals, messages, and clinical data. Efficiency EHR systems streamline the insurance claims process, ensuring accuracy and completeness. Support Tools These systems provide essential clinical decision support tools at the point of care, aiding in accurate diagnosis and treatment planning. Customization EHR software is highly adaptable, supporting diverse medical practices and workflows with... - Published: 2026-03-12 - Modified: 2026-03-12 - URL: https://microwize.com/medisoft/medisoft-reports/ MEDISOFT Reports & Reporting Filters Browse available Medisoft reports and learn how to filter your billing, financial, and practice data using the Medisoft Report Designer. These reports help practices track billing activity, revenue, aging, and operational performance through customizable filters such as provider, insurance carrier, CPT codes, and date ranges. Below you’ll find instructions for running commonly used Medisoft reports and understanding the available filtering options. If you need help creating a custom report or configuring advanced reporting, the Medisoft experts at Microwize are here to help. The Primary Insurance Aging is a report that provides aging information on primary insurance balances. This differs from the Primary Insurance Aging in MEDISOFT Reports by also reporting the patient’s insurance policy number. This report includes information on the Primary Insurance Aging report and also includes the percentages of the aging total for each time frame. This report includes all information from the Primary Insurance Aging report, and includes the % total for each time frame total balance as well as any transaction notes enter in transaction entry. This report includes all information on the Primary Insurance Aging report and also lists the patient policy number and the % total for each time frame balance total. This report also allows you to filter for any primary insurance aging balances incurred on or after a specific date. This report is a concise summary of aging by insurance company. It provides the insurance company name, the breakdown of the aging up to 180 days past due, the total balance for each insurance, and the totals for each aging category. This is a primary insurance aging report that allows you to filter by Biling Code; located in the Case, under the Account tab. This report provides a summary primary aging report that calculates balances based on... - Published: 2026-01-26 - Modified: 2026-07-17 - URL: https://microwize.com/remote-it-support-services/ Scale Your Business Faster With Remote IT Support Services White-label IT support for MSPs and businesses. Helpdesk technicians, cloud engineers, and security specialists—all under your brand. Trusted by MSPs nationwide since 1997 ⭐⭐⭐⭐⭐ | 5-star rated with 123+ Google reviews Schedule Free Discovery Call Request More Info Stop Losing Revenue to Capacity Limits Turning away clients? Watching margins shrink as labor costs climb? Outsourced IT support services solve both problems. Our remote IT support services deliver the workforce you need to scale. No hiring overhead. No recruitment delays. No capacity constraints holding you back. Up to 60% Cheaper vs In-House 0 % Average Implementation Time 0 Days 24/7 Helpdesk Coverage 0 White-Label Under Your Brand 0 % Comprehensive Remote IT Support Services Since 1997, Microwize has provided outsourced IT support services across every technical layer. From Level 1 helpdesk to senior engineering, get specialists ready to handle any challenge. Immediate Capacity ExpansionStop waiting 2-3 months to recruit and train. Our remote IT support team is ready now. From decision to live support in 30 days, not 90+. No more losing opportunities because you lack bandwidth. True 24/7/365 Remote IT SupportNo more on-call destroying work-life balance. Fresh, alert technicians provide live remote IT support 24/7—not exhausted staff woken at 2 AM. Full weekend and holiday coverage included. 40-60% Cost Savings vs. In-HouseOur remote IT support services reflect efficient operations and global talent access—not geographic accident. San Francisco MSPs save $200K-$240K annually on 24/7 coverage compared to local hiring. Completely White-Label Under Your BrandOur remote IT support services operate invisibly behind your brand. Answer phones with your company name, work in your PSA, follow your procedures. The client relationship stays between you and them. Wondering what this could save you? Use our free Cost Savings Calculator to get a personalized estimate in... - Published: 2025-12-22 - Modified: 2026-08-31 - URL: https://microwize.com/medical-mastermind-sunsetting/ Medisoft Cloud: The Trusted Replacement for Medical Mastermind. Medical Mastermind is sundowning their software, which means it will no longer receive updates or support. To ensure their providers have a reliable future, the Medical Mastermind owner has chosen Medisoft Cloud by Microwize as the official transition path. Our goal is to make this move simple, supported, and worry-free for your practice. Watch a Medisoft Demo Schedule a Call Why Medical Mastermind Chose Medisoft by Microwize As Medical Mastermind prepares to sunset the system, the owner wanted a trusted partner who could give practices: A modern, cloud-based replacement A long-term, fully supported solution A smooth transition with no little to no downtime A team experienced in medical billing and practice management After evaluating options, the owner selected Microwize and Medisoft Cloud as the most stable, secure, and future-ready system for all Medical Mastermind clients. You’re not being left on your own — you are being moved to a dependable system, hand-selected by the people who know your current software best. What Working With Us Is Like Our 5-star Google reviews speak for themselves, showcasing a reputation built on results and proof of our dedication to your practice’s success. EXCELLENT Based on 123 reviews Posted on Cathy Berenbaum 11 December 2024 We can’t say enough positive comments about how fabulous Microwize is as a company. Their service and expertise has been exceptional. We have dealt with them for an extremely long time and would not hesitate to recommend them. They have gone above and beyond in handing our office and now it’s closure and has made the process seamless. The staff has been attentive, thorough and very professional We highly recommend them and wish them continued success. Posted on Paul Goodwin 4 December 2024 Always enjoy working with the Microwize product manages,... - Published: 2025-12-03 - Modified: 2026-05-05 - URL: https://microwize.com/lytec/lytec-mobile/ Lytec Mobile App Streamline the Patient Intake Process Looking for a way to decrease paper clutter and increase efficiency in your medical practice? Look no further than Lytec's mobile application! With our new set of features, you can streamline the patient intake process, increase customer satisfaction, and decrease the amount of paper in your office. Using the Lytec Patient Intake mobile application, you can easily view a schedule of patients for the day, access basic demographic and financial information, and prompt patients to complete and verify required information directly on an iPad or tablet with Android. Lytec Patient Intake: let's jump into our new patient intake mobile application and look at what your experience when you pick up the iPad or tablet with Android. First, you will see a schedule of patients who will come into the office today. Select a patient to view their basic demographic and financial information, as well as the reason for their visit. When the patient is ready to check in, select patient intake and hand them the tablet. The formatting and layout for patient intake is easy to follow and understand. It employs a workflow that your patients, new and existing use on a daily basis with their mobile devices, your patients will be prompted to complete and verify a variety of required information that they would normally provide on a paper intake. Lytec patient intake mobile application, not only replaces intake forms. It allows you to upload unlimited practice specific forms and waivers. Patients have the ability to electronically sign these materials, making the patient experience completely paperless your current patients will simply scroll through and verify or edit their already existing information on the tablet, when the patient is finished, they will press Submit and return the tablet to the front office... - Published: 2025-11-12 - Modified: 2025-12-05 - URL: https://microwize.com/medisoft/office-hours/ Patient Appointment Scheduler & Manager Scheduling patient appointments is easy with Medisoft Office Hours. Effortlessly schedule appointments for any size practice. From a single physician office to a large multi-location practice, Office Hours provides all of the tools needed to efficiently manage patient appointments. Request a demo to get started! How Vosita Can Help with Medisoft Online Scheduling Vosita enhances your Medisoft Office Hours experience by adding modern, user-friendly online scheduling tools that today’s patients expect. With seamless integration, practices can offer real-time appointment booking, reduce phone-tag, and fill schedules more efficiently—whether for in-office visits or telemedicine. By using Vosita alongside Medisoft, practices gain: Real-time online scheduling that syncs with Office Hours Fewer no-shows with automated text/email reminders A branded scheduling experience embedded right into your website Improved patient satisfaction with faster, easier booking Support for multi-provider & multi-location practices Vosita makes it simple for patients to book and even simpler for practices to manage. Watch the video to learn more. The Latest Features Added to Medisoft Office Hours Tracking Appointments - Who Created and Modified New fields on the appointment list grid and the report designer in Medisoft provide users the opportunity to create reports for date created and by whom, or the date modified and by whom. Users can add the user code column, along with the date created and date modified columns to the appointment list to track appointment modifications. For more information on adding columns to a list, see grid columns - complete. Enhanced Appointment Rescheduling Users now have the option to find appointments manually or use the wait list to search for and select the next available appointment based on selected criteria. For more information on changing an appointment, see rescheduling an appointment and wait list. Applying Security for Appointment Breaks Users can set permission... - Published: 2025-10-29 - Modified: 2025-10-29 - URL: https://microwize.com/macra-compliance/ What is MACRA/MIPS? The Merit-Based Incentive Payment System (MIPS)—part of the MACRA Quality Payment Program (QPP)—was created by CMS to improve care processes and health outcomes, increase the use of healthcare information technology, and reduce overall costs of care. Instead of the old fee-for-service model, payments are now tied to quality and cost efficiency. If you’re an eligible provider who values measurable improvements in patient care outcomes, the Quality Payment Program (QPP) is designed for you. CMS developed a variety of clinical quality measures, improvement activities, and interoperability objectives to help practices of every specialty enhance their outcomes. Watch this video to learn more about being MACRA compliant Understanding the MIPS Program MIPS consolidates multiple Medicare programs (PQRS, Value-Based Modifier (VBM), and Meaningful Use (MU) into one cohesive system that simplifies reporting and rewards high-quality, cost-effective care. Providers are scored in four main performance categories: Quality: Measures clinical effectiveness and patient outcomes. Improvement Activities: Focuses on care coordination, patient engagement, and workflow enhancements. Promoting Interoperability: Evaluates EHR use and information exchange. Cost: Reviews overall spending per patient or episode of care. Your final MIPS score determines whether you receive a positive, neutral, or negative payment adjustment to your Medicare reimbursements. In 2025, 100% of Microwize Technology clients received a positive score on their 2024 MIPS reporting! Call 201-322-4100 or Request a Consultation today to learn how our experts can help your practice avoid penalties and earn performance bonuses. Is MIPS worth it? Absolutely. With a negative payment adjustment of up to 9%, failing to report can cost eligible providers thousands each year—often more than $8,100 in penalties per provider. The time and cost to report through Microwize are a fraction of that, and successful MIPS participation not only protects your revenue but also enhances your quality metrics and patient satisfaction.... - Published: 2025-10-24 - Modified: 2026-04-27 - URL: https://microwize.com/aprima-demo/ APRIMA Demo - EHR & PM Software Considering a switch in EHR systems? Dive into a CGM APRIMA EHR demo with Microwize Technology. Beyond a mere EHR, APRIMA delivers an integrated EHR and PM solution, blending patient care with efficient administration. Its adaptability ensures it fits the unique needs of every practice. For a holistic, seamless healthcare experience, book your APRIMA demo today! Why Choose an APRIMA EHR Demo? Dive into Key Features: Explore APRIMA EHR's intuitive interface and witness its standout features first-hand. From efficient patient intake to seamless e-prescribing, discover why CGM APRIMA is a trusted choice for healthcare professionals. Customized Exploration: Each APRIMA demo is tailored to fit your specific requirements. Whether you're an existing APRIMA aficionado curious about new features or a newcomer eager to understand its core functionalities, our demo delivers insights that matter to you. Guided by Specialists: Got questions or concerns during the APRIMA demo? Our software experts are right there to navigate you through the software, respond to your questions, and provide valuable insights to enhance your user experience. What to Expect in Your APRIMA Demo Fill Out the Form Begin by providing some basic details to initiate the demo process. Schedule Your Session A Microwize Technology consultant will contact you to set a date and time for the demo, and ask a few follow up questions to ensure we customize the APRIMA demo for you. Dive into the Demo Experience a thorough walkthrough of APRIMA's key features, from patient intake to billing. Discuss your existing workflow and receive expert guidance on whether APRIMA is the ideal fit for your practice's needs. APRIMA EHR/PM- On-Premises or Cloud-Based CGM APRIMA is built to enhance patient care while simplifying administrative responsibilities. With Microwize, you can get APRIMA two ways: installed directly at your practice/clinic... - Published: 2025-10-21 - Modified: 2026-05-05 - URL: https://microwize.com/medisoft/version-matrix/ Medisoft Features - Version Matrix Need more info? Call us at 800-955-0321 Call 800-955-0321 or Click belowCONTACT US Download a DemoFree trial software and online demos Try a Free DemoDOWNLOAD NOW Schedule Live DemoLet our experts show you our solutions Let our consultants customize a demo for your practiceSCHEDULE A DEMO - Published: 2025-08-16 - Modified: 2026-09-03 - URL: https://microwize.com/healthcare-it-services/ [vc_row full_width="stretch_row" css=". vc_custom_1737654721370{padding-top: 32px ! important;padding-bottom: 32px ! important;}"][vc_column width="1/2" css=". vc_custom_1737654715422{padding-top: 0px ! important;padding-right: 0px ! important;padding-bottom: 0px ! important;padding-left: 0px ! important;}"][vc_column_text css=""] Healthcare IT Consulting for Medical Practices [/vc_column_text][vc_column_text css=""]Protect your business with Microwize’s healthcare IT services. Healthcare IT (information technology) services are designed to support physicians, groups, medical billing companies, and even hospitals. Our healthcare IT services include network and hardware management, cybersecurity, on-site and cloud backups, VoIP phone systems, and more. By partnering with Microwize, you can reduce costs, mitigate cybersecurity risks, increase efficiency, and empower your staff to deliver better patient experiences. [/vc_column_text][vc_btn title="Request a Free Consultation" gradient_custom_color_1="#ffc831" gradient_custom_color_2="#ffc831" gradient_text_color="#1c3664" size="lg" align="left" i_align="right" i_icon_fontawesome="fas fa-mouse-pointer" add_icon="true" link="url:https%3A%2F%2Fmicrowize. com%2Fhealthcare-it-services-request-consultation%2F%3Futm_source%3Dmwpage%26utm_medium%3Dhealthcare_it_services%26utm_campaign%3Dschedule_a_demo_cta|title:Contact%20us%20to%20get%20started|target:_blank"][/vc_column][vc_column width="1/2"][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row full_width="stretch_row"][vc_column][vc_masonry_media_grid element_width="2" grid_ include="64393,64396,64391,64395,64394,64392"][/vc_column][/vc_row][vc_row full_width="stretch_row" content_placement="middle" bg_type="image" parallax_ bg_image_new="id^51753|url^https://microwize. com/wp-content/uploads/2020/09/banner-bg2. jpg|caption^null|alt^null|title^banner-bg2|description^null" enable_overlay="enable_overlay_value" overlay_color="#000000"][vc_column][vc_custom_heading text="Comprehensive Healthcare IT Services: We’ve Got You Covered" font_container="tag:h2|text_align:left|color:%23ffffff" google_fonts="font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal" css=""][vc_column_text] At Microwize, we pride ourselves on offering a full suite of healthcare IT services that cater to physicians, medical groups, billing companies, and hospitals alike. Our key offerings include: [/vc_column_text][vc_row_inner][vc_column_inner width="1/2"][vc_column_text el_] Network and Hardware Management: We ensure your network is strong and reliable. From setting up and maintaining your hardware to managing your network infrastructure, we handle it all so you can focus on providing exceptional patient care. Cybersecurity Services: Cyber threats are becoming increasingly sophisticated, and the healthcare industry is a prime target. Our cybersecurity solutions include firewall protection, antivirus solutions, and more, so you can rest easy knowing your sensitive data is secure. On-Site and Cloud Backups: Data loss can be catastrophic, but with our on-site and cloud backup solutions, you’re always prepared. We provide robust backup options that ensure your critical data is safe and easily recoverable, no matter what happens. VoIP Phone Systems: Communication is key in healthcare, and our VoIP phone systems are... - Published: 2025-06-01 - Modified: 2026-04-01 - URL: https://microwize.com/physician-credentialing-services/ Provider Credentialing & Insurance Enrollment Services Medical credentialing and insurance enrollment can be a major challenge for providers and physicians due to its complexity and time-consuming nature. Without proper enrollment, insurance carriers may delay or refuse payment, leading to significant lost income. Medical credentialing services and insurance credentialing for physicians ensure that your practice runs smoothly and efficiently. At Microwize, we offer medical credentialing services to help providers simplify their process & achieve better revenues. Contact us to get started! What is Provider Credentialing & Why Do Doctors Need It? Physician credentialing is the process of enrolling and validating a physician as a member of a payer's network, authorizing them to provide services to patients. Credentialing is essential to ensure that the physician meets the standards set by the payer (insurance company). This involves reviewing various aspects such as the physician’s license, experience, certification, education, training, affiliations, malpractice history, adverse clinical occurrences, and clinical judgment. When Do Physicians Need Credentialing? • When starting to practice after medical school • When enrolling with a new payer • When adding new provider to an existing group • When forming a new group • When starting a new practice • When changing from one practice to anotherProviders We Serve: • Physicians (MDs or DOs) • Pediatricians • Physician Assistants (PAs) • Nurse Practitioners (NPs) • Physical Therapists (PTs) • Occupational Therapists (OTs) • Speech-Language Pathologists (SLPs) • Podiatrists (DPMs) • Chiropractors (DCs) • Ambulatory Surgery Centers (ASC) • Urgent Care Facilities • Diagnostic Testing Facilities (IDTF) • Sleep Labs • Optometrists • Audiologists • Behavioral Health Providers Medical Credentialing for Physicians - Pricing Information & Cost Breakdown INDIVIDUAL PROVIDER PLAN $200 per application On-boarding provider Initiate par/non-par analysis with payer(s) Outreach to payers to verify provider enrollment/TIN Access to CAQH profiles to ensure... - Published: 2025-06-01 - Modified: 2025-06-19 - URL: https://microwize.com/lytec/system-requirements/ The Complete Guide to Lytec System Requirements for Optimal Performance Meeting the correct Lytec system requirements is essential to ensure smooth installation, reliable performance, and full functionality of Lytec and Lytec MD software. Whether you're using the cloud-based version or hosting it on-premises, having the right hardware, operating system, and network setup can prevent issues and improve efficiency. This guide outlines the recommended specifications and configurations to help practices get the most out of their Lytec investment. Hardware Requirements Intel processor equivalent to Core i3 3. 0 GHz or higher (AMD not supported) 8 GB RAM 20 GB of available hard disk space DVD-ROM drive (optional; physical media available for an additional fee) Workstation Operating System Windows 10 Professional (for Lytec 2017 and higher) Windows 11 only (for Lytec 2022 and higher) Home Editions are not supported Network Full-duplex Ethernet (Gigabit/s card, switch, and cabling required) For Multi-User, Professional, Client/Server, and MD: computers must be on the same network and have access to shared directories on the database server Wireless networks are not recommended or supported in client/server configurations — they can lead to data corruption. Wireless access is supported only via third-party applications (e. g. , Terminal Services, Citrix, 2X). Wireless servers are not supported. Internet High-speed cable or DSL (dial-up is not supported) Supported Operating Systems for Lytec Cloud Client Application Windows: Windows 10 or higher (Professional recommended) Windows Server 2012 R2 to Server 2022 (x86-64 only) macOS: Version 12 (Monterey) or higher Supports Intel or Apple Silicon Mobile Devices: iOS/iPadOS 15 or higher Android 10 or higher Chromebooks: Chrome OS (via Web client) Network & Internet Requirements High-speed Internet with a minimum of 2 Mbps upload per computer 1 Gbps network speed (NICs, switches, hubs, firewalls must support it) Managed firewall is highly recommended Scanner Requirements Must... - Published: 2025-05-30 - Modified: 2025-09-03 - URL: https://microwize.com/medisoft/system-requirements/ Medisoft System Requirements: Ensure Compatibility and Performance Meeting the correct Medisoft system requirements is critical for reliable performance and long-term system stability. Whether you're deploying the cloud-based version or an on-premises solution, your hardware and network infrastructure must align with Medisoft’s technical specifications. This guide outlines the key requirements to help your practice avoid performance issues such as lag, freezing, or data errors—while ensuring full compatibility with Medisoft and Medisoft Clinical. If you need guidance choosing the right setup for your environment, contact us. Our team is here to assist with expert recommendations. Hardware Requirements Intel processor equivalent to Core i3 2. 6 GHz or higher (AMD not supported) 8 GB RAM 20 GB available hard disk space DVD-ROM drive (optional; physical media available for an additional fee) Operating System Windows 10 Professional (with Medisoft v20 hotfix 1 and higher) Windows 11 (with Medisoft v26 and higher) Home Editions are not supported Network Requirements Full-duplex Ethernet: Gigabit/s card, switch, and cabling All computers must be on the same network and able to access shared directories on the database server Wireless networks are not recommended or supported in a client/server configuration Wireless access supported only with third-party remote access tools (e. g. , Terminal Services, Citrix, Parallels/2X) Wireless servers are not supported Internet Requirements High-speed cable or DSL connection Dial-up is not supported Scanning into Medisoft You can scan insurance cards and documents directly into Medisoft using a TWAIN-compatible scanner. Tested compatible scanners include (but are not limited to): Ambir DS490, DS687, PS600, PS667 Brother MFC 8680DN Canon PIXMA MX452 CSSN ScanShell 800DX, 800DXN, 800N, 800R, 800NR, 1000N, 1000A, 1000NA, 2000N Fujitsu 6130z Twisted Technologies TTScanner If you are using Terminal Services, RDP, or Medisoft Cloud, additional software such as TSscan is required for scanner connectivity. Please note: this is not... - Published: 2025-05-25 - Modified: 2026-04-01 - URL: https://microwize.com/aprima/aprima-pricing/ APRIMA Software Pricing APRIMA pricing, information, and full list of features. APRIMA EHR software offers you the freedom to practice medicine your way. This EHR software frees you from the constraints of templates with an intuitive, free flowing interface that follows the flow of a patient visit. Overall, APRIMA offers a uniquely fast, flexible, and powerful EHR solution designed to complement and simplify your workflow, not hinder it. Get APRIMA EHR & Practice Management with Microwize and get support, training, implementation, and customization included. APRIMA Pricing - Find Peace of Mind with APRIMA Cloud APRIMA Cloud comes bundled with data migration, complimentary training, unlimited software support, and complimentary software upgrades. Request a live demo or watch our recorded APRIMA demo to see APRIMA in action. APRIMA LITE $299 Per Provider/Per Month Electronic Health Record/Practice Management Bundle ICD-10 and CPT Codes Software Upgrades & Updates Software Support & Maintenance Cloud Hosting Remote Daily Backups APRIMA Academy Online Training System eMEDIX EDI: Claims, Remits, Eligibility, Claim Status REQUEST A QUOTE APRIMA EHR-Only $459 Per Provider/Per Month APRIMA Electronic Health Record ICD-10 and CPT Codes Software Upgrades & Updates Software Support & Maintenance Cloud Hosting Remote Daily Backups ePrescribing: Setup, IDP, Electronic Prior Authorization (ePA) Drug Interaction Database REQUEST A QUOTE APRIMA Cloud $599 Per Provider/Per Month APRIMA EHR/Practice Management Bundle ICD-10 and CPT Codes Software Upgrades & Updates Software Support & Maintenance Cloud Hosting Remote Daily Backups ePrescribing: Setup, IDP, Electronic Prior Authorization (ePA) eMEDIX EDI: Claims, Remits, Eligibility, Claim Status REQUEST A QUOTE List of Features Included in APRIMA EHR / PM Software Bundle Compare and explore the features and capabilities across all 3 APRIMA tiers JTVCdGFibGUlMjBpZCUzRDExJTIwJTJGJTVE Intuitive Charts An EHR that follows your flow. Chart your notes by chief complaints, problems, or previous visits for fast, intuitive documentation. Machine Learning... - Published: 2025-04-29 - Modified: 2025-06-19 - URL: https://microwize.com/medisoft/medisoft-training/ Explore Medisoft Software Training Options with Microwize Are you looking for Medisoft Training? You've come to the right place. Learning to use Medisoft software is easy with Microwize! We offer a wide variety of training options that fit your needs. We conveniently offer an online course, onsite lectures, and even live Medisoft training classes for your staff. We're dedicated to providing Medisoft training to help you reach your goals. 1: eLearning – Medisoft Academy Medisoft for Students - Online Medisoft Course Learn Medisoft at your own pace with the ultimate Medisoft software tutorial--Medisoft Academy. Microwize has developed this course to easily guide you through all of the important tools and processes within your Medisoft software. This course is divided into 6 volumes and 23 chapters to help you learn Medisoft software with ease. Medisoft Academy by Microwize includes: 27 video lectures Graded quizzes Simulation exercises Certificate of completion Whether you are looking to start a career in medical billing or want to enhance your Medisoft software skills, this course is perfect for you. We have created this course with our knowledge in the industry and years of experience. 2: Personalized One on One Medisoft Online Training Personalized One on One Online Training If time or distance makes it difficult to receive on-site training, don't worry. Microwize can still provide expert training for you remotely or over the internet. Microwize will provide you with all the software you need to connect, and phone conferencing is toll-free! It's the fastest way to get real training for you and your staff, and we can customize training to meet your needs. Online training sessions are available on an hourly (2-hr. minimum) basis. 3: Customized Onsite Training Customized Onsite Training When you need personalized training for your office, whether it be one-on-one training or training... - Published: 2025-04-09 - Modified: 2026-05-05 - URL: https://microwize.com/how-to-use-medisoft-medical-billing-software/ Learn How to use Medisoft Medical Billing Software Are you looking to learn how to use Medisoft medical billing software and tired of finding short Medisoft video tutorials, demos, and manuals? We have a solution! Medisoft Academy is the ultimate Medisoft software tutorial. Learn to use Medisoft medical billing software with the help of useful video lectures, graded quizzes, and simulation exercises. The course covers the medical billing process end-to-end, going over every feature of Medisoft. Medisoft Academy by Microwize is the only complete Medisoft course available that covers all the basic and complex processes. Whether you are starting a new job for a medical office that uses Medisoft practice management software, or want to enhance your Medisoft skills, this course is perfect for you. If you are looking to start a career in medical billing, earning a Medisoft Academy by Microwize Certificate will help you jumpstart your career--Medisoft is the most popular medical billing software used by the thousands of practices across the nation. Learn How To Use Medisoft Medical Billing Software With Medisoft Academy by Microwize Medisoft Academy by Microwize is a course divided and organized into multiple chapters to help you learn and understand every aspect of your Medisoft software. We at Microwize have created this course with our years of expertise and knowledge in Medisoft software, medical billing, and the healthcare industry. What’s included for $395: 27 VIDEO LECTURES The most thorough set of Medisoft tutorials and how-to videos to help you easily learn Medisoft software. QUIZZES There are set of quizzes after every lesson to test your progress and knowledge of the Medisoft software. MEDISOFT SOFTWARE SIMULATION This course includes Medisoft software simulation exercises to give you an interactive experience and assess your functional competencies with the software in a real-life environment. IMPORTANT HANDOUTS Important... - Published: 2025-02-21 - Modified: 2025-08-01 - URL: https://microwize.com/microwize-cloud-mfa-setup/ Set Up Multi-Factor Authentication (MFA) for Microwize Cloud Adding MFA helps protect your account by requiring a second step to log in. Choose one of the two simple options below: Email Verification: Receive a login code via email each time you sign in. Microsoft Authenticator App: Use the app on your phone to generate login codes, even offline. Need help? Contact our support team. Please watch the video(s) below and follow the step-by-step instructions using the method that works best for you. How To Revert Changes and Disable MFA If you wish to disable MFA, please follow the steps below. Open your cloud client (Microwize Cloud Client or Parallels Client) Right click on the connection name on the left pane and choose Connection Properties. Make sure that Primary Connection field has rcm247. com and remove any extra text then click ok. - Published: 2024-12-16 - Modified: 2026-04-01 - URL: https://microwize.com/medical-billing-services/ambulatory-surgery-center-billing/ Enhance Your ASC’s Financial Health with Expert Billing Solutions Ambulatory surgery centers, or ASCs, are some of the fastest-growing medical services today. ASCs are modern healthcare facilities focused on providing same-day surgical care. These facilities must meet numerous federal regulations as well as state statutes. It can be difficult to navigate the complexities of billing and coding with multiple insurance carriers and payors. Increase Collections and Reduce Denials with ASC Billing Experts At Microwize Technology, we understand the unique financial challenges that ASCs encounter. Our team of ASC billing experts is committed to providing tailored revenue cycle management solutions that align with your specific needs. With over 25 years of experience, we specialize in enhancing your accounts receivable and supporting the overall growth of your surgery center. We also handle physician credentialing services to streamline your payer enrollment processes and support your long-term growth. By choosing Microwize, you partner with a team dedicated to maximizing your revenue and streamlining your billing processes. How Our Billing Services Help Your ASC Thrive Partnering with Microwize Technology means more than just outsourcing your billing tasks. It means gaining a partner who is dedicated to your success. Here’s how we ensure your ASC thrives financially: Clean Claims. First Time. Every Time. Our team of experts understand ambulatory surgery center (ASC) billing guidelines so that your claims get processed the first time. Faster Payments. Fewer Headaches. Your dedicated account manager employs industry-best practices to expedite payments to your facility. No Revenue Left Behind. We handle all follow-ups, denials, and rejections meticulously, securing every dollar your ASC deserves. RCM Services that Strengthen Your ASC's Financial Backbone Our end-to-end Revenue Cycle Management (RCM) services are specifically designed to address the needs of ASCs. We offer: Billing & coding managers solely dedicated to you AAPC certified coders Quality... - Published: 2024-12-13 - Modified: 2026-03-04 - URL: https://microwize.com/ Medical Office Software and IT Services Cloud-based medical office software for all aspects of your practice. Microwize provides comprehensive, scalable cloud-based medical billing and EHR/EMR software, along with IT services for providers, billing companies, clinics, and practices of all sizes. Healthcare IT Services We specialize in IT services and support for the healthcare industry. Our managed IT services provide constant network monitoring and maintenance to protect your practice and valuable patient data. Learn More About Managed IT Medical Billing Services Enhance your revenue cycle management. Our medical billing services are bundled with our easy-to-use software to maximize your revenue and clean up your A/R. Learn More About Billing Services Remote Employee Services Need trained staff? We match you with full- or part-time employees to help your practice with everything from creating appointments and answering calls to posting charges and creating reports for you. Learn More About Remote Employees MEDISOFT SOFTWARE MEDISOFT is the leading medical billing software known for its user-friendly interface, makes it the top choice for practices, clinics, billing schools, and medical billing companies alike. As an official MEDISOFT vendor, Microwize Technology provides exceptional support and training to its users. Schedule a demo for MEDISOFT today! LYTEC SOFTWARE LYTEC is one of the easiest practice management systems, powered by a Microsoft SQL database, and it provides an optional electronic medical records system to meet healthcare industry regulations and incentives. Microwize provides complete software support and training. Click here to get a LYTEC demo! APRIMA EHR & PM SOFTWARE CGM APRIMA EHR is a comprehensive cloud-based EHR that incorporates medical billing and scheduling features, which help streamline insurance reimbursement processes and minimize billing complexities. Designed for busy practices like yours and complete with software training and support. Click here for an APRIMA demo! Cloud-Based Medical Billing & EHR Software... - Published: 2024-11-08 - Modified: 2024-11-08 - URL: https://microwize.com/advancedmd-alternative/ Top AdvancedMD Alternative: Discover APRIMA EHR for Your Practice If you’re considering a change from AdvancedMD to a more adaptable, comprehensive EHR, you’re not alone. Many providers are exploring the best AdvancedMD alternatives to find an easy-to-use yet powerful EHR system that enhances productivity and keeps up with today’s healthcare demands. Whether it’s data migration or finding a platform that fits your needs, Microwize can help set you up with the best option. With Microwize, transitioning to an intuitive EHR like APRIMA is simple, effective, and tailored for modern healthcare workflows. Why APRIMA is a Strong AdvancedMD Alternative If you’re considering moving from AdvancedMD to a more flexible and powerful EHR, APRIMA is an option worth exploring. Designed to be both user-friendly and robust, APRIMA meets the evolving needs of healthcare practices. With Microwize as your partner, transitioning to APRIMA is simple, allowing you to enhance productivity and streamline your workflow seamlessly. 1. Bridge-Free Data ManagementAPRIMA provides a seamless, single-database experience that keeps your scheduling, billing, clinical data, and imaging data all in one place. By consolidating all your data, APRIMA streamlines workflow and ensures a fast, reliable, and efficient EHR experience. Avoid the hassle of systems that don’t integrate seamlessly—APRIMA eliminates the need for bridges between databases, making it one of the most reliable AdvancedMD alternatives. 2. On-Premise or Cloud FlexibilityDepending on your environment and future needs, APRIMA offers the flexibility to operate both on the cloud and on-premise. If you want a cloud-based solution to avoid operating system or security headaches, APRIMA has you covered. At the same time, if you ever need to switch to on-premise hosting, APRIMA allows a smooth data transition, ensuring that you retain control over your data storage as needs evolve. 3. Innovative and Future-ReadyWith healthcare constantly advancing, you need an EHR system... - Published: 2024-10-13 - Modified: 2026-04-01 - URL: https://microwize.com/medical-billing-services/family-practice-billing/ Family Practice Medical Billing Services Experience the difference of our 5-star rated billing services for your family practice. Let us alleviate your primary care physicians' frustrations and ensure seamless patient experiences in your family practice by managing all your billing requirements. We're proud to be recognized for our commitment to quality, precision, and exceptional customer service! Schedule a Consultation or Request Quote Take The Stress Out of Billing for Your Family Practice Are you a family practice physician looking for a reliable, high-quality, and affordable solution to manage your revenue cycle? Outsourcing family practice billing to our experienced team could be the key to freeing up your time and improving your bottom line. Our comprehensive billing services are specifically tailored to meet the unique needs of family practices. We understand how important it is to focus on patient care — that’s why we handle the financial side for you. With a team of certified medical billing specialists who are experts in family practice coding and billing, we help you maximize revenue, reduce errors, and accelerate your cash flow. When you outsource your family practice billing to us, you gain a partner committed to your practice’s financial success. Full Service Billing & RCM for Family Practices Our team of certified medical billing specialists are adept in family practice medicine billing and coding. We'll ensure you capture every earned dollar, reduce errors and accelerate cash flow. Charge captures Posting electronic superbill billable charges quickly and accurately. Eligibility Verifying insurance coverage via an automated system to prevent unpaid claims. Patient collections Based on fee schedule, determining patient balances and collecting payments. Coding Proper coding is crucial for accurate reimbursements, which is why our medical billing service includes expert coding of diagnoses (ICD-10), modifiers, and procedures (CPT). Remittance processing We review each remittance carefully... - Published: 2024-10-12 - Modified: 2026-08-11 - URL: https://microwize.com/aprima/ APRIMA EHR Software EHR & Practice Management Software Bundle Designed to Make Your Practice Successful APRIMA EHR is an integrated electronic health record and practice management solution for medical practices that want clinical, scheduling, billing, reporting, and patient information connected in one system. Available through cloud-hosted and on-premise deployment options, APRIMA EHR can be configured around a practice’s specialty and workflow. Microwize supports practices with implementation, training, hosting, software support, and ongoing optimization. If you're an existing APRIMA medical software user looking for support, contact us or visit the APRIMA support page to learn more. APRIMA EHR & PM: Simplify Your Workflow At its core, CGM APRIMA is about simplifying and amplifying your workflow. Built on a single database, it offers a holistic view of a patient's medical history without the need for multiple files or databases, making it suitable for medical practices of any size. But it's not merely about data storage. APRIMA delivers a comprehensive, user-friendly solution designed to reduce paperwork and heighten patient-centric care. Join the thousands of physicians across more than 70 specialties enjoying the benefits of APRIMA medical software, including: Behavioral health Physical therapy Chiropractors Pediatrics Urgent care, ambulatory Family medicine Primary care and other specialties Support & Training Included With APRIMA Cloud Access patient records from any computer, tablet, or mobile device. Free APRIMA training options by our product specialists. Cloud technology--you don't need to purchase or maintain servers. Automatic daily data backups. Security and peace of mind knowing Microwize is protecting your data. Free software upgrades to keep your practice current and compliant. Cloud-based EHR that runs on both Windows and Mac devices. Key Features - APRIMA EHR Don't just take our word for it, see for yourself. Schedule a demo with us or explore the APRIMA pricing page for information about features.... - Published: 2024-10-11 - Modified: 2026-04-01 - URL: https://microwize.com/medical-billing-services/plastic-surgery-billing/ Billing Solutions Designed for the Complexities of Plastic Surgery With nearly 30 years of experience, our plastic surgery billing services are trusted for accuracy, efficiency, and personalized support tailored to your practice’s needs. Schedule a Consultation or Request Quote Reduce Claim Rejections and Improve Reimbursement Rates Are you a plastic surgeon looking for a reliable, high-quality, and affordable solution to your billing challenges? Our comprehensive plastic surgery billing services are specifically designed for your field. We take care of the financial side, so you can focus on patient care. Our team of certified billers and coders are experts in accurate billing for plastic surgeons. With our help, we'll improve your clean claim rate and make sure you capture every earned dollar, reducing AR, and accelerating cash flow. End-to-End Billing Services for Plastic Surgery Practices What sets us apart is our thoroughness and dedication to excellence. Our certified medical billing specialists are meticulously trained to maximize reimbursements, streamline follow-up procedures, and ensure the best-quality billing services. With a focus on accuracy and efficiency, we are committed to helping your practice achieve optimal financial performance. Charge captures Posting electronic superbill billable charges quickly and accurately. Eligibility Insurance verification coverage via an automated system to prevent unpaid claims. Patient collections Based on fee schedule, determining patient balances and collecting payments. Coding Proper medical coding is crucial for accurate reimbursements, which is why our medical billing service includes expert coding of diagnoses (ICD-10), modifiers, and procedures (CPT) for plastic surgery procedures. Remittance processing We review each remittance carefully to ensure timely and accurate payments for your practice, so you can focus on providing quality care. Denials and rejections Denial and rejection management as well as appeals on all levels. Demographics/pre-registration Collecting registration information, such as insurance coverage, before a patient arrives for inpatient or... - Published: 2024-09-11 - Modified: 2025-10-17 - URL: https://microwize.com/lytec/lytec-upgrade/ Upgrade to LYTEC 2026 Today For over three decades, LYTEC has helped medical practices simplify billing, scheduling, and patient management. Now, the LYTEC 2026 upgrade brings even smarter tools, faster performance, and stronger compliance to keep your practice running at its best. At Microwize, we make every LYTEC upgrade smooth and stress-free. From installation to setup, our experts handle it all—so you can focus on your patients, not your software. Lock in My Discount! *50% off when upgrading from LYTEC 2023 + eMedix, 30% off for version 2022 or older, and 10% off for 2025 users. Still Using an Older Version of LYTEC? We Understand. You depend on LYTEC every day. That’s why keeping it current isn’t just an upgrade—it’s peace of mind. Each LYTEC upgrade delivers smarter technology, tighter security, and new ways to make your practice run more smoothly. Tools That Make a Real Difference Upgrading to LYTEC 2026 means giving your staff everything they need to save time and avoid frustration. With new automation features, smarter billing options, and real-time reporting, this upgrade helps your practice work faster—and feel lighter. Stay Connected, Wherever You Work Whether you’re in the office or on the go, LYTEC Cloud keeps your data accessible, protected, and always up to date. It’s built for the way modern practices work—secure, efficient, and always available when you need it most. Call Us Today! Upgrade Without the Stress When you upgrade through Microwize, you’re never left guessing. Our certified team walks you through every step—from backup and installation to setup and support—so you can focus on what matters most: your patients. What You’ll Get with Your LYTEC 2026 Upgrade Improved Patient Search for Faster Results Easier Online Payments for Patients Convenient Patient Financing Options Flexible Online Scheduling Made Simple Explore the Latest Enhancements Get Started... - Published: 2024-09-09 - Modified: 2024-12-19 - URL: https://microwize.com/lytec/lytec-2025/ LYTEC 2025 is Here! Same LYTEC You Love, Now with New and Improved Features. LYTEC 2025 sets a new benchmark in practice management solutions, delivering innovative tools designed to meet the demands of modern healthcare. Building on its trusted foundation, LYTEC 2025 enhances efficiency, streamlines medical billing, and empowers your practice with advanced features tailored for success. Upgrade to LYTEC 2025 today and experience the refined software trusted by professionals worldwide. Optimize your practice operations and take the next step in medical billing excellence. Why Pre-Order LYTEC 2025? Powerful Features for Modern Practices LYTEC 2025 offers advanced tools to streamline medical billing, improve patient management, and enhance practice efficiency. Seamless Cloud Integration Experience the convenience and flexibility of LYTEC Cloud, designed to keep your practice connected and productive. Stay Ahead with the Latest Innovations Upgrade to LYTEC 2025 and benefit from cutting-edge features that meet the demands of today’s healthcare environment. Trust in Microwize's Expert Support With over 25 years of experience in LYTEC, Microwize guarantees you're getting the most knowledgeable and reliable support in the industry. Lk: See New Features & Functionality What's New in LYTEC 2025? For a comprehensive breakdown, watch the video to learn more about these new features and how they can revolutionize your practice management. Duplicate Charge Warnings for Same DoS and Provider Enhanced Patient Responsibility Estimate using eMEDIX Customizable Charge-Entry Workflow Alerts Smarter, Expanded Search Capability for Transaction References Patient Insurance History Integrated CGM PAY Functionality Exciting New Features Coming to LYTEC 2025 Explore some of the significant features added to LYTEC 2025. Improved, Customizable Charge Entry Messaging Customizable alerts notify users of date-sensitive entries or outdated codes during charge entry. Streamlines the charge-entry process by reducing manual errors. Allows practices to create and copy messaging rules for consistent billing accuracy. See it in... - Published: 2024-09-09 - Modified: 2026-01-16 - URL: https://microwize.com/medisoft/medisoft-upgrade/ Upgrade Your Practice with MEDISOFT Version 30 For over 30 years, MEDISOFT has been the gold standard in practice management. Each MEDISOFT upgrade builds on that legacy with new features to make your practice more efficient. The latest MEDISOFT Version 30, coming in 2026, adds even more powerful tools to streamline workflows and ensure compliance in today’s healthcare environment. Microwize makes every MEDISOFT upgrade seamless—offering expert support and minimal downtime so your practice can stay ahead with the latest technology. Get Started & Upgrade Why You’ll Love Upgrading Your MEDISOFT Stay compliant, secure, and ready for whatever comes next. New Helpful Features Upgrading to MEDISOFT Version 30 ensures you’re equipped with the latest tools and features to streamline billing processes, enhance patient management, and improve practice efficiency. Work Smarter from Anywhere Take advantage of MEDISOFT’s seamless cloud capabilities, designed to keep your practice connected, efficient, and always ready to adapt to modern healthcare demands. Call Us Today! Top Support, Smooth Transition When you upgrade with Microwize, you’re never on your own. Our experts make your Medisoft upgrade simple and stress-free, guiding you every step of the way to minimize downtime and maximize success. Thinking About Upgrading? Let’s Make It Easy. Discover how the latest Medisoft upgrades make practice management faster and more flexible. Flexible Online Scheduling: Reduce no-shows and make booking easier for patients. QR Code Billing & Online Payments: Speed up collections and cut admin time. Patient Financing Options: Help patients afford care while improving your revenue. Enhanced Patient Statements: Communicate clearly with customizable delivery preferences. Electronic Attachments for Workers’ Comp & Auto Claims: Streamline claims with faster digital submissions. Get Started & Upgrade Lk: See New Features & Functionality https://vimeo. com/1126238203? fl=ip&fe=ec Still on an Older Version? You’re Missing Out. You might be missing out on years of... - Published: 2024-08-18 - Modified: 2026-04-01 - URL: https://microwize.com/medical-billing-services/podiatry-billing-service/ Trusted, 5-Star Rated Podiatry Billing Services Streamlined Podiatry Medical Billing Services for Your Practice Experience the difference of our 5-star rated medical billing service for podiatry. We're proud to be recognized for our commitment to quality, precision, and exceptional customer service for nearly 30 years. Schedule a Consultation or Request Quote Increase Revenue with Expert Podiatry Billing Services Are you a podiatrist looking for a reliable, high-quality and affordable solution to your billing challenges? Our comprehensive podiatry billing services are designed specifically for your needs. We take care of the financial side, so you can focus on patient care. Our team of certified medical billing specialists are adept in podiatry-specific coding and billing practices. We'll ensure you capture every earned dollar, reduce errors and accelerate cash flow. End-to-End Billing Services for Podiatrists Our team of certified medical billing specialists are adept in podiatry-specific coding and billing practices. Charge captures Posting electronic superbill billable charges quickly and accurately. Eligibility Verifying insurance coverage via an automated system to prevent unpaid claims. Patient collections Based on fee schedule, determining patient balances and collecting payments. Coding Proper coding is crucial for accurate reimbursements, which is why our medical billing service includes expert coding of diagnoses (ICD-10), modifiers, and procedures (CPT). Remittance processing We review each remittance carefully to ensure timely and accurate payments for your practice, so you can focus on providing quality care. Denials and rejections Denial and rejection management as well as appeals on all levels. Demographics/pre-registration Collecting registration information, such as insurance coverage, before a patient arrives for inpatient or outpatient procedures. Claim submissions Submitting claims of billable fees to payers (insurance companies) CMS-1500 or UB04 electronically or by paper to payers, primary or secondary. Follow ups Our medical billing service includes A/R analysis and comprehensive follow-up services to collect payments... - Published: 2024-03-15 - Modified: 2025-10-23 - URL: https://microwize.com/free-medical-billing-software/ Free medical billing software is rarely free for long. These kinds of applications are often acquired by companies that will eventually begin charging for them. Why do larger companies acquire free medical billing software? When you have a captive audience, such as a medical practice using free medical billing software to store their patients' demographics, claims, and appointments in it, they will often feel compelled to start paying for it in order to continue to use it. How can I get a free medical billing software demo today? For students: Many schools and colleges offer medical billing and coding classes. One of the nation's most popular medical billing software applications is Medisoft. Such classes often offer a free copy of Medisoft for the student's use. For practices: You can get a free medical billing software demo by signing up for Medisoft in the Cloud. The software is free for 14 days, and if you are satisfied with the product, you can buy the Medisoft license. For Medisoft Pricing click on the link. Alternatively, click on any of products below to sign up for a free demo. Billing Software for Free Explore the benefits of Microwize's no-cost medical billing software with our exclusive 14-day free trial. This offer allows you to test our comprehensive billing system without any financial risk. Experience the ease of use, advanced features, and seamless integration that our software provides, helping you manage your billing tasks more effectively. For more about free resources and tools in healthcare, visit Healthcare Information and Management Systems Society (HIMSS). How do I send my claims to insurance carriers? While insurance claims were traditionally sent on paper years ago, the vast majority are sent electronically through clearinghouses now. A clearinghouse will receive all claims, and usually provide some scrubbing to reduce rejections,... - Published: 2024-02-19 - Modified: 2025-01-23 - URL: https://microwize.com/medisoft/medisoft-support/ MEDISOFT Support MEDISOFT Customer Service Number: 800-955-0321 If you're looking for the best MEDISOFT tech support, look no further than Microwize. We specialize in solving physicians' issues quickly and efficiently with fast and friendly support. Since 1997, thousands of healthcare professionals have trusted us to provide fast and reliable support for their MEDISOFT software. Our highly trained technicians are here to get your medical billing system back on track or resolve any other problems you might face. Call Now - Published: 2024-02-02 - Modified: 2025-01-23 - URL: https://microwize.com/lytec/lytec-support/ LYTEC Support Customer Service Number: 800-955-0321 Looking for the best support for LYTEC in the nation? With Microwize's expertise in solving physicians’ issues, we can assist you quickly! Get help resolving any issues you're experiencing with your LYTEC software. Since 1997, thousands of physicians have trusted Microwize to provide effective and swift support for their software. Our highly trained technicians will help with your medical billing system or any other issues you may run into, and you'll get a live employee on the phone quickly, not someone outsourced from a datacenter. Click to Call We can’t say enough positive comments about how fabulous Microwize is as a company. Their service and expertise has been exceptional. We have dealt with them for an extremely long time and would not hesitate to recommend them. They have gone above and beyond in handing our office and now it’s closure and has made the process seamless. The staff has been attentive, thorough and very professional We highly recommend them and wish them continued success. Always enjoy working with the Microwize product manages, engineers and Support staff. Very responsive and a pleasure to deal withI have been very happy with Microwize Technology over the past several years. They have been very helpful with my electronic medical records, remote secretary, MIPS reporting, and computer support. Special thanks to Moon, Edward, Vlad, Saif, and Maryann for their outstanding services. I would recommend Microwize highly to my medical colleagues! I would also like to praise Yasmin Yasser for her outstanding service to me regarding MIPS/MACRA submission-she has been wonderful! Microwize is the best, hands down. Whether it be tech Support or the remote employee service. Noha H has been working my account with Mohamed Z and they are very easy and efficient to work with. Ahmed Khaled did... - Published: 2023-12-11 - Modified: 2023-12-14 - URL: https://microwize.com/referral/ Earn Up to $500 for Referring Friends and Colleagues! Spread the word about our products and services to a friend or colleague, and when they become a valued customer, they'll receive one month of services free, and you receive the same value (up to $500) in cash! * It's our way of saying thank you for your trust in Microwize. *Terms and conditions apply. How Does It Work? Spread the word about Microwize's products and services to friends or colleagues. When they become a valued customer, they'll receive one month of services free, and you receive the same value (up to $500) in cash! It's that simple - refer, earn, and enjoy the benefits of Microwize together! How Can Microwize Help? At Microwize, we believe in the power of supporting fellow medical practices. Your referrals can be a lifeline to a practice in need. Here's how we can make a difference: IT Assessment: An IT assessment can be a game-changer. It helps identify vulnerabilities in a practice's network that could leave them susceptible to cyberattacks. By referring a colleague, you're helping them stop a leak before it breaks, safeguarding their data and patient information. Medical Billing Assessment: A billing assessment evaluates your RCM process based on key performance indicators including rejections, patient collections, and A/R. Receive a detailed scorecard and valuable insights for optimizing your billing process. Plus, they may qualify for discounted services to enhance their revenue potential. EMR with 24/7 Support: Electronic Medical Records (EMR) are essential for efficient patient care. By referring, you're offering your colleague access to an EMR system backed by 24/7 support. Whether they need custom reporting solutions or assistance with specific issues, they'll have a dedicated team ready to help. Remote Employee Services: Sometimes, practices require an in-house biller or office manager. With... - Published: 2023-11-25 - Modified: 2026-04-01 - URL: https://microwize.com/vosita/ Vosita Provider Directory & Online Appointment Software Vosita is a web- and app-based provider directory where patients and doctors can find each other and request appointments. Providers of all specialties can list their practice on the Vosita website to reach out to patients seeking care. Providers can list in-office or virtual visits, send appointment reminders, and more. Additionally, patients can learn about the provider, read verified patient reviews, and choose between an in-office or telemedicine appointment. Contact Us to Join! Connecting Provider and Patient - Wherever, Whenever. The world of healthcare is undergoing a big change. Now, providers are focusing on patient experience and patient satisfaction. On Vosita, providers can list their availability, accepted insurance, location, and languages spoken to make it convenient for current patients to make appointments, and to reach new local patients seeking care. A Little About Vosita Vosita was founded in 2020, at the height of the COVID-19 pandemic. If there's one thing the pandemic made clear, it's that we need to do things differently. It was a time where patients needed to see doctors the most, but the first time when doing so was potentially life-threatening to both parties. There had to be another way, and there was: telehealth was the solution. That's where we stepped in. Vosita connected patients with providers by allowing providers to list virtual appointment availability at a time when in-office appointments were not feasible. While we started with a focus on telemedicine, that is not our end goal. Our mission is to streamline the process of seeing doctors for both patient and provider, enhancing the experience for both. Contact Us to Join! Download Vosita in the App Store Today! Why Should I Join Vosita? 44 percent of Americans say they didn't go to a doctor when they were sick or... - Published: 2023-11-06 - Modified: 2026-04-01 - URL: https://microwize.com/electronic-health-records/ehr-software-for-chiropractors/ EHR Software for Chiropractors Simplify Practice Management with APRIMA EHR Are you a chiropractor seeking a more efficient and streamlined way to manage your practice? Look no further! APRIMA offers a comprehensive Electronic Health Records (EHR) solution tailored specifically for chiropractors. This EHR system is designed to simplify practice management, improve patient care, and boost your efficiency. Affordable and User-Friendly EHR APRIMA understands the importance of keeping your practice financially efficient. That's why we offer a cost-effective EHR solution tailored to chiropractors. Our pricing is transparent and affordable, allowing you to enjoy the benefits of a comprehensive EHR system without straining your budget. But affordability isn't the only advantage. Our EHR software is designed with simplicity in mind. We believe that managing your practice shouldn't be complicated. With APRIMA, you'll find it's easy to: Safely and securely store patient data Efficiently send and track claims Clearinghouse included One-on-one software training included APRIMA Pricing Information - EHR for Chiropractors APRIMA Lite$299 Per Provider/Per Month Electronic Health Record/Practice Management Bundle ICD-10 and CPT Codes Software Upgrades and Updates Software Support and Maintenance Cloud Hosting Remote Daily Backups APRIMA Academy Online Training System eMEDIX EDI (Clearinghouse): Claims, Remits, Eligibility, Claim Status APRIMA understands that affordability is essential for your practice. That's why we offer a comprehensive EHR software for chiropractors that also has billing capabilities with a clearinghouse solution included at just $299 per provider per month. EHR/PM Bundle: Our simple EHR encompasses essential tools to streamline your practice management and enhance patient care. ICD-10 and CPT Codes: Stay up-to-date and compliant with the latest coding standards, as recommended by Centers for Medicare & Medicaid Services. Software Upgrades and Updates: Benefit from continuous improvement and innovation with regular software upgrades and updates, keeping your practice at the forefront of technology. Software Support and... - Published: 2023-11-03 - Modified: 2026-04-01 - URL: https://microwize.com/electronic-health-records/physical-therapy-ehr/ Streamlined Physical Therapy EHR Are you looking for a seamless and efficient way to manage your physical therapy practice? Look no further, APRIMA is here to simplify the way you handle your Electronic Health Records (EHR), billing, and clearinghouse needs. Physical Therapy EHR (Electronic Health Records) Software APRIMA simplifies your patient record-keeping, making it a breeze to access critical information whenever you need it. No more searching through stacks of paperwork or dealing with outdated filing systems. Our EHR system allows you to: Easily access patient data with just a few clicks. Create personalized treatment plans tailored to each patient. Ensure accurate and error-free documentation. Create and send claims and statements with clearinghouse included. APRIMA Lite$299 Per Provider/Per Month Electronic Health Record/Practice Management Bundle ICD-10 and CPT Codes Software Upgrades and Updates Software Support and Maintenance Cloud Hosting Remote Daily Backups APRIMA Academy Online Training System eMEDIX EDI (Clearinghouse): Claims, Remits, Eligibility, Claim Status Affordable Pricing - Physical Therapy EHR APRIMA understands that affordability is essential for your practice. That's why we offer our comprehensive physical therapy EHR, billing, and clearinghouse solution at just $299 per provider per month. EHR/PM Bundle: Our simple EHR encompasses essential tools to streamline your practice management and enhance patient care. ICD-10 and CPT Codes: Stay up-to-date and compliant with the latest coding standards, as recommended by Centers for Medicare & Medicaid Services. Software Upgrades & Updates: Benefit from continuous improvement and innovation with regular software upgrades and updates, keeping your practice at the forefront of technology. Software Support & Maintenance: Our dedicated support team is always ready to assist you, ensuring you experience minimal disruptions and maximum efficiency. Cloud Hosting: Enjoy the advantages of cloud-based hosting, providing secure and accessible data storage for your practice. Remote Daily Backups: Your patient data is invaluable, and... - Published: 2023-10-23 - Modified: 2026-04-01 - URL: https://microwize.com/electronic-health-records/behavioral-health-ehr/ EHR Software for Behavioral Health Streamline Your Mental Health Practice with APRIMA Are you a mental health professional seeking a comprehensive solution to efficiently manage your practice? Look no further! APRIMA offers specialized Electronic Health Records (EHR) software designed for Behavioral Health, including psychology practices. Our EHR system is tailored to simplify practice management, improve patient care, and enhance the efficiency of mental health professionals. Comprehensive EHR for Behavioral Health APRIMA understands the unique needs of mental health practitioners. We provide an affordable and user-friendly EHR solution tailored to Behavioral Health professionals. Our pricing is transparent, allowing you to enjoy the benefits of a comprehensive EHR system without exceeding your budget. Safely and securely store patient data Efficiently manage and document mental health assessments Billing capabilities with clearinghouse included One-on-one software training included APRIMA Pricing Information – EHR for Behavioral Health APRIMA Lite$299 Per Provider/Per Month Electronic Health Record/Practice Management Bundle ICD-10 and CPT Codes Software Upgrades and Updates Software Support and Maintenance Cloud Hosting Remote Daily Backups APRIMA Academy Online Training System eMEDIX EDI (Clearinghouse): Claims, Remits, Eligibility, Claim Status We understand the importance of affordability in your Behavioral Health practice. That's why we offer our comprehensive Mental Health EHR, billing, and clearinghouse solution at just $299 per provider per month. EHR/PM Bundle: Our EHR system includes tools specifically designed to streamline your practice management in the field of Behavioral Health. ICD-10 and CPT Codes: Stay compliant with coding standards tailored for Behavioral Health services, ensuring accurate billing and coding as recommended by Centers for Medicare & Medicaid Services. Software Upgrades & Updates: Benefit from continuous improvement and innovation with regular software upgrades and updates, keeping your practice at the forefront of technology. Software Support & Maintenance: Our dedicated support team is always ready to assist you, ensuring you... - Published: 2023-10-16 - Modified: 2025-01-23 - URL: https://microwize.com/lytec-demo/ LYTEC Demo: Explore Modern Medical Billing Solutions Sign up for a LYTEC demo with Microwize Technology to witness one of the finest medical billing software interfaces firsthand. Thinking about transitioning to LYTEC or just eager to learn more about your options? A firsthand look says it all! Dive into a LYTEC demo to immerse yourself in its modern-looking and user-friendly environment. Explore its features, grasp its capabilities, understand system requirements, and address any queries or concerns directly with our experts. Why Choose LYTEC? Streamlined Operations From scheduling to billing, LYTEC offers a seamless experience, ensuring that your practice runs smoothly and efficiently. Intuitive Interface Its user-friendly design ensures that even those new to billing software can quickly grasp its functionalities. Cloud Compatibility For those who prefer online accessibility, LYTEC offers a cloud-based solution that lets you manage your operations from anywhere with an internet connection. https://vimeo. com/microwize/Lytec-Demo? share=copy What to Expect During Your LYTEC Demo Embarking on a LYTEC demo promises more than just a superficial overview. It's a deep dive into the world of efficient practice management. Personalized Exploration Your demo will be tailored to your practice's unique needs, ensuring you see the features most relevant to your operations. Expert Guidance Navigate the ins and outs of LYTEC with a knowledgeable guide who can answer all your queries. No Obligations Our demo is purely informational. There's no pressure to purchase – we're confident that the quality of LYTEC will speak for itself. The LYTEC Demo Experience Our demo isn't just about showcasing features; it's about understanding your unique needs. Whether you're curious about on-premises or cloud solutions, we tailor the demo to offer insights most relevant to your practice. Taking the Next Step: Convinced of LYTEC's capabilities? Or perhaps you have more questions? Either way, we're here to assist.... - Published: 2023-10-15 - Modified: 2025-01-23 - URL: https://microwize.com/medisoft-demo/ MEDISOFT Demo: Experience MEDISOFT Firsthand! Schedule a MEDISOFT demo with Microwize Technology to see the most popular medical billing software in action. Are you considering a switch to MEDISOFT or curious about its latest features? Seeing is believing! Experience a MEDISOFT demo for yourself to get a realistic, interactive feel for the software, learn about features, capabilities, and system requirements, and address any questions or concerns you may have. Get a FREE Trial With Your MEDISOFT Demo! Get a Close Look at Top Features During your demo, we'll show you how to navigate through MEDISOFT's user-friendly interface and see its top features in action. From scheduling to billing, understand what makes MEDISOFT a favorite among medical practitioners and billers alike. Personalized Experienced Our MEDISOFT demos are tailored to your needs. Whether you're a seasoned MEDISOFT user looking to understand the latest updates or completely new to the platform, our demo offers insights relevant to you. Get a Free Trial Want to try MEDISOFT for free? If you love it, we'll give you a 14-day free trial of MEDISOFT Cloud risk-free! How To Get Your MEDISOFT Billing Software Demo Fill out the form Fill out the form with basic information to get started. Get a date and time A Microwize Technology consultant will reach out to you to schedule a time for the demo and note whom should be invited. During your demo Get a comprehensive walkthrough through the core billing process, talk about your current workflow, and get expert advice as to whether or not MEDISOFT will work for you. Medisoft Demo: On-Premises or Cloud-Based MEDISOFT, a comprehensive billing software, is designed to elevate patient care and streamline administrative tasks. Recognizing the diverse needs of healthcare providers, Microwize offers MEDISOFT in two convenient formats: traditional on-premises installation or a cloud-based... - Published: 2023-10-13 - Modified: 2023-10-31 - URL: https://microwize.com/medisoft-vs-lytec/ MEDISOFT vs LYTEC MEDISOFT and LYTEC are two top practice management systems available for medical practices. MEDISOFT is the #1 selling medical billing software with over 70,000 providers using it for their day-to-day medical billing and practice management tasks. LYTEC, on the other hand, is the easiest medical billing software available in the market; that’s why most medical billing schools choose LYTEC for their training software. Microwize has always been the leading reseller of CGM’s MEDISOFT and LYTEC products, and we realize how tricky it gets when you're looking for a new practice management system and can't decide which one is best for your practice. We have developed a MEDISOFT vs LYTEC page with our years of experience to help you decide which product is better for you. MEDISOFT or LYTEC - Which one is the better practice management system? MEDISOFT vs LYTEC: Like all practice management systems, MEDISOFT and LYTEC both allow you to enter and edit patients' demographics and insurance information, appointments, and charges and payments. However, they do this in different ways. MEDISOFT is case-based, meaning that appointments and charges/payments are linked together in a case, which holds the patient's insurance policy and condition information (separately from demographic information like name, address, date of birth, etc. ); if the patient changes insurance, a new case will need to be created. MEDISOFT Patient Case Screenshots LYTEC does not use cases, so insurance policy and condition information is all stored with the patient demographic information. LYTEC Patient Demo Screenshots MEDISOFT's Transaction Entry screen keeps charges in one part of the screen, and payments, adjustments, and comments in the other. Whereas LYTEC's Charges and Payments groups everything together. LYTEC's patient statements feature is more robust than MEDISOFT, but MEDISOFT allows more use of color-coding to visually track important info while... - Published: 2023-09-26 - Modified: 2025-04-25 - URL: https://microwize.com/aprima/urgent-care-software/ Urgent Care EHR from Aprima The problem: as urgent care providers become hospital employees, their allegiance shifts from the patient to the corporate (or government) bottom line. Urgent care providers are no longer professionals — urgent care providers are employees that will do the bidding of their employer, the hospital/government. These providers are losing their ability to choose the method and specific products to use in their treatments, as these decisions are now made by the hospitals and the government-run insurance policies. Why should you pick APRIMA as your urgent care EHR? With all the changes in healthcare and more big players like CVS and Walgreens providing services, it is becoming harder for urgent care facilities to stay independent. The Medicare reimbursement cuts to key services, industry challenges like ICD-10, MACRA, MIPS, PQRS, and Population Health, and rising costs have pushed many urgent care providers right out of private practice. In fact, only 32% work in private practice today versus 60% in 2007. It is sad that urgent care providers help people enjoy day-to-day life, but suffer themselves with the stress of healthcare changes. Healthcare is moving away from fee-for-service to performance-based incentives, and that is why urgent care and emergency medicine needs an Electronic Health Records system like APRIMA that collects data and aggregates that data to help facilities. Adding to the strain, administrative tasks and outdated technology, such as EMRs that require bridges to practice management or scheduling software, are consuming more and more time. Due to its complexity, urgent care providers have some of the most demanding documentation and billing requirements, so it’s no wonder that 35% of urgent care physicians spend over 14 hours a week on administrative tasks. Example of some of our Urgent Care Medicine-EHR Disorders (Treatment Templates) Adverse Drug Reaction Allergic Rhinitis Flare... - Published: 2023-09-24 - Modified: 2025-08-07 - URL: https://microwize.com/aprima-online-support/ APRIMA Online Support We understand that nobody likes software issues, and when you're experiencing issues with your APRIMA software, the last thing you want to do is wait. Our APRIMA online support options help you get quick resolutions to whatever issues you're experiencing with the application. Our technical support consultants can easily get connected to your PC remotely, so that you'll not only get fast help for the issues you're experiencing, but in most cases, we are even able to resolve the issue immediately. Microwize's APRIMA support team is ready and willing to tackle any questions and issues you might have and get you back to work in no time. Do I have other APRIMA support options? Alternatively, if you don't have an APRIMA support plan with Microwize Technology, we provide you with a copy of the APRIMA manual. The manual has been helpfully indexed into several chapters that outline the basic functions of the medical software. If you need further assistance or decide to avail yourself of our APRIMA online support, please feel free to call or contact us with any issues, we're always happy to help! Need more info? Call us at 800-955-0321 Call 800-955-0321 or Click belowCONTACT US Schedule Live DemoLet our experts show you our solutions Let our consultants customize a demo for your practiceSCHEDULE A DEMO - Published: 2023-09-18 - Modified: 2026-04-01 - URL: https://microwize.com/lytec/lytec-pricing/ LYTEC Pricing Options LYTEC Software Pricing and Features List You can buy LYTEC as a perpetual license or as a monthly subscription; LYTEC pricing is based on your business' requirements and can be custom tailored to meet your needs. LYTEC is available in the cloud and has Single-User, Multi-User, or Client Server versions. LYTEC is a powerful, secure, and flexible software solution for managing the practice of a healthcare provider. LYTEC works with your existing practice management system to streamline workflow, increase revenue, and improve practice efficiency. Save time and money by managing the communication and financial transactions between patients, practitioners, and insurance providers. LYTEC SINGLE-USER $4,519 one-time Single-user Electronic claims ready, appointment scheduler, paper superbills, and more Microwize offers a clearinghouse if you need one Windows 10 Professional or higher 20+ Reports See table below for included reports AR Tracker Patient intake via Lytec mobile app BUY LYTEC LYTEC MULTI-USER $5,725 one-time Multi-user Everything in Lytec Single User plus remainder statements, an online training academy, and more Windows 10 Professional or higher 100+ reports See table below for included reports Financial KPI dashboard OCR scanning integration BUY LYTEC LYTEC CLIENT SERVER $7,185 one-time Multi-user License packs available-Starting at 5 users Everything in Lytec Professional plus a patient intake form, iOS/iPadOS functionality, and more Windows 10 Professional or higher 100+ Reports See table below for included reports Financial KPI dashboard AP Tracker BUY LYTEC Best Value LYTEC CLOUD $109 per month, per user Unlimited users Compare Features to Find the Right LYTEC Software for Your Practice LYTEC has several features and capabilities. Compare the features that come with each respective version of LYTEC in the features table below. Additionally, you can buy LYTEC software add-ons such as electronic claims, electronic statements, or credit card integration. To ensure you get the... - Published: 2023-09-15 - Modified: 2023-12-20 - URL: https://microwize.com/lytec/lytec-2024/ Introducing LYTEC 2024 Same LYTEC You Love, Now with New and Improved Features. LYTEC 2024 is the new benchmark in practice management solutions. Evolving from the foundation set by its predecessors, LYTEC 2024 promises to supercharge your practice's efficiency with innovative features tailored to today's healthcare demands. Elevate your medical billing process and harness the power of refined software, trusted by professionals across the globe. Don't wait to optimize; upgrade to LYTEC 2024 today. With LYTEC 2024, Your Practice Can: Stay compliant with HIPAA's security regulations Boost your revenue cycle Improve your practice's productivity Increase patient engagement Lk: See New Features & Functionality What's New in LYTEC 2024? For a comprehensive breakdown, watch the video to learn more about these new features and how they can revolutionize your practice management. eMEDIX Patient Statements Integration Patient Responsibility Estimates Upgraded Eligibility Display Support for Microsoft Windows Server 2022 Daily Activity Review Enhancement Try LYTEC Cloud FREE for 14 Days! 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 New Features in LYTEC 2024 Explore some of the significant features added to LYTEC 2024. Click here for a personalized in-depth demo where you can ask questions! Fully Integrated Patient Statements with eMEDIX LYTEC 2024 offers seamless integration with eMEDIX for patient statements. Experience consolidated operations under CompuGroup Medical, eliminating the need for third-party sites. Preview statements with ease and address patient queries directly from the software. The eMEDIX online payment portal introduces a QR code on statements, simplifying payments. All of this pairs perfectly with the industry-leading eMEDIX clearinghouse, consolidating operations with a trusted vendor. See it in action Integrated Patient Responsibility Estimates: Elevate patient service at the point of care with LYTEC 2024. Quickly provide good-faith cost estimates for planned procedures by checking patient insurance eligibility. Time-saving pre-configured Linked Transactions cater to frequent procedure bundles. A built-in estimate display facilitates... - Published: 2023-08-11 - Modified: 2023-11-07 - URL: https://microwize.com/office-ally-replacement/ Looking for an Office Ally replacement now that it is no longer free? Data can be easily converted for you. When you are looking for an Office Ally replacement, look no further! Microwize can set you up with the best option for your Office Ally replacement. https://vimeo. com/332231947 When you're looking for Office Ally replacement, you want a system that is: Bridge Free: avoid systems that don't offer you one database. When you have your scheduling data, billing data, clinical data, and imaging data under one roof, the data flow will be much faster, easier, and more reliable. On-Premises vs Cloud: depending on your environment, needs, and size, you may want a flexible system that is cloud-based, where you don't need to worry about operating systems, browsers, backups, or security. At the same time, if circumstances require you to host your data locally in the future, it shouldn't be a hassle to get the data back and set up on-premises. Innovative: if the time is right for an Office Ally replacement, you want a platform, not just a system. You want an EDI that offers a robust infrastructure and a company behind it that is innovative. Healthcare is always changing, and that is why you want a company that is always on the front lines of innovation. Stable: when looking for replacement of your EDI, you want a partner with experience, focus, and financial backing. Scalable: one reason for replacing Office Ally is to implement software that is easy enough for one provider, but powerful enough for multiple providers to use, with an easy workflow to maximize your productivity. You'll also want a system that can be paperless or "paper light. " Functional: you might have picked the Office Ally EDI because it was easy to use, or maybe because... - Published: 2023-08-04 - Modified: 2023-08-04 - URL: https://microwize.com/contact-us-vosita/ 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 - Published: 2023-07-05 - Modified: 2025-01-23 - URL: https://microwize.com/careers/ Career Opportunities - Careers Available at Microwize! Careers are available with us! Microwize Technology is a top Value-Added Reseller nationwide, selling electronic medical/health records (EMR/EHR) and practice management/insurance billing software (MEDISOFT / LYTEC / APRIMA by CGM). Microwize provides products that help physicians with billing claims to insurance carriers and with electronic medical records to maintain smart, paperless patients' charts. Our team gives a complete solution to our clients such as: software sales, customization, implementation, installation, training, and support. Microwize services over 1,500 medical offices. If you have a passion for technology and are enthusiastic, have positive energy, dedication, integrity, and honesty, you might be at the right place at the right time. HR Manager Date Posted: March 21, 2024 Job Location: Cairo We are seeking an experienced and proactive HR Manager to join our team in Cairo Position Overview: We are seeking an experienced and proactive HR Manager to join our team in Cairo. The HR Manager will play a pivotal role in shaping our company culture, managing employee relations, implementing HR policies and procedures, and driving talent acquisition and development initiatives. The HR Manager will be reporting to the company’s CEO.   Responsibilities: Develop and implement HR strategies and initiatives aligned with the overall business strategy Oversee recruitment processes, including sourcing, interviewing, and onboarding new hires Manage employee relations, including conflict resolution, performance management, and disciplinary actions Design and implement employee engagement programs to foster a positive and productive work environment Ensure compliance with labor laws and regulations Handle HR administrative tasks, such as payroll, benefits administration, and HR record-keeping Conduct training and development programs to enhance employee skills and capabilities Collaborate with management to address HR-related challenges and opportunities Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field; HR certification is a plus Proven work... - Published: 2023-06-21 - Modified: 2025-09-03 - URL: https://microwize.com/downloads/product-demos/ Request a Practice Management Software Demo Interested in learning more about our industry-leading medical software solutions? Take a closer look at CGM Medisoft, Lytec, or Aprima EHR with a personalized demo. You’ll be able to explore the features at your own pace and connect with our product experts to get answers to your specific questions. Please select the product line you wish to demo: MEDISOFT Demo: LYTEC Demo: APRIMA Demo: Want to Talk? Call us at 800-955-0321 Business Hours: 9am-5pm ET Call 800-955-0321 or Click belowCONTACT US Schedule Live DemoLet our experts show you our solutions Let our consultants customize a demo for your practiceSCHEDULE A DEMO - Published: 2023-06-17 - Modified: 2025-08-07 - URL: https://microwize.com/support/online-support/ Microwize Online Support When you’re having trouble with your software, the last thing you want to do is wait. Our online support options help you get immediate answers to your questions. By allowing our support technicians to connect to your PC remotely, you’ll not only get fast help, in most cases, we’re able to resolve the issue immediately. If you don’t have a support plan yet, please call 201-322-4100 option 1. Have you taken back control of your practice? Did Microwize help? Share your discovery with a friend! Get up to $500 towards Microwize subscriptions for referring new clients. Why Microwize Online Support? Need more info? Call us at 800-955-0321 Call 800-955-0321 or Click belowCONTACT US Schedule Live DemoLet our experts show you our solutions Let our consultants customize a demo for your practiceSCHEDULE A DEMO - Published: 2023-06-12 - Modified: 2024-02-26 - URL: https://microwize.com/cloud-hosting-services/ CLOUD HOSTING SERVICES Host any software in the cloud What is cloud hosting? When using a managed cloud server by Microwize, you can run your existing software from anywhere without buying and maintaining your own hardware. All you need is Internet access to use your software no matter where you are. Microwize, the name you trust, can go to work for you, cut your IT costs, and improve your overall software performance. Included: Backups: Every cloud server is backed up daily and monitored remotely 24/7. Consistent backup testing allows us to retore your data quickly. With backup verification, we help protect your data and the performance of your systems to minimize downtime and save your business money. *Additional fees may apply for restoring backups. Security: All of our hosted servers are behind a secure firewall, so you don’t have to worry about your data being compromised. HIPAA Compliance: The healthcare regulatory environment is constantly changing, making it even harder to keep up with all the shifts in healthcare regulations. It is very crucial to partner with a team of healthcare IT experts that have seen it all and know how and when to tweak your approach to stay in compliance. Microwize is here to help you implement necessary changes to comply with HIPAA regulations and other requirements. With Microwize cloud hosting, you’re protected against: Power surges Power failures Viruses, ransomware, and other malware Server maintenance and replacement costs Top healthcare IT experts in the industry, friendly staff, outstanding customer care, and all done in the USA. Save time, improve your productivity, and get a happier staff, better cash flow, and best of all peace of mind. Need more info? Call us at 800-955-0321 Call 800-955-0321 or Click belowCONTACT US Schedule Live DemoLet our experts show you our solutions Let our consultants customize... - Published: 2023-06-09 - Modified: 2023-09-25 - URL: https://microwize.com/downloads/lytec-download/ Lytec Software Downloads Looking for a Lytec software download? If you have purchased Lytec recently, or are interested in trying a demo, Microwize can help you get the Lytec software. Please note that Lytec system requirements are available here. Installing the software after a Lytec download can sometimes be difficult even when all system requirements are met, and folder permissions or other settings in Windows may need to be modified for it to go smoothly. Microwize has performed thousands of Lytec installations (and reinstallations and uninstallations! ) and we're very comfortable with the process. If you would like to have one of Microwize's experienced technicians download and install the software for you while you enjoy a cup of coffee, please contact us and let's get that set up! 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 Need more info? Call us at 800-955-0321 Call 800-955-0321 or Click belowCONTACT US Try Lytec Cloud FreeGet a Free 2 Week Trial Try 14 Days Free! TRY IT FREE Schedule Live DemoLet our experts show you our solutions Let our consultants customize a demo for your practiceSCHEDULE A DEMO - Published: 2023-06-09 - Modified: 2023-09-25 - URL: https://microwize.com/downloads/medisoft-download/ Medisoft Software Downloads Looking for a Medisoft download? If you have recently bought Medisoft from us, or would like to try a demo, Microwize can help you get the Medisoft software. Please note that system requirements for Medisoft are available here. Installing the software after a Medisoft download is not always the most straightforward process even when the system requirements are met, and sometimes folder permissions and other Windows settings may need to be tweaked. At Microwize, we have performed thousands of Medisoft installations (and reinstallations and uninstallations! ) and already know the ins and outs. If you would like to have a Microwize technician download and install your software while you have another cup of coffee, please contact us to get that set up! 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 Need more info? Call us at 800-955-0321 Call 800-955-0321 or Click belowCONTACT US Get a Free Trial14 Days of Medisoft Free! Sign up to try Medisoft free for 14 days! SIGN UP Schedule Live DemoLet our experts show you our solutions Let our consultants customize a demo for your practiceSCHEDULE A DEMO - Published: 2023-05-29 - Modified: 2025-04-28 - URL: https://microwize.com/aprima/aprima-cloud/ APRIMA Cloud Cloud Based EHR and Practice Management Software With APRIMA Cloud, you have access to your patient data anywhere and anytime. Whether you are in the office, on the road, or at home, APRIMA Cloud is designed so that your practice can operate smoothly and efficiently. What am I getting with APRIMA Cloud? Complimentary software training Unlimited software support Unlimited practices and providers Complimentary upgrades and updates Compatibility with both Mac and PC Access anytime and from anywhere One low monthly fee - makes it easier to budget How do I switch to APRIMA Cloud? Schedule your demo Onboard your practice Go live! Why APRIMA Cloud™ with Microwize? Get the latest version of APRIMA® all the time, anywhere you want. No more worrying about server costs, backups, security risk, upgrade costs, support costs, data corruption, or unexpected expenses Get the best of the rich features of APRIMA EHR software with the convenience and power of the Cloud Spend less time on administrative tasks and more time focusing on your patients APRIMA Cloud comes with all of the CPT code libraries and the AMA licenses included. Look up and add any CPT codes on the fly Free APRIMA support included Get the best APRIMA training APRIMA EHR Designed by Physicians, for Physicians APRIMA allows providers to chart offline visits such as the home services or school mental and behavioral health practices. The follow-up functionality in the chart can also pull the information from the previous visits, for chronic and preexisting conditions. The APRIMA mobile app is available for APRIMA customers to download on iPhone, Android, and tablet devices, which grants physicians easier access to patient information inside and outside the exam room. APRIMA is Award-Winning Best in KLAS Certified Starting at $599/month Need more info? Call us at 800-955-0321 Call... - Published: 2023-05-24 - Modified: 2025-03-26 - URL: https://microwize.com/case-studies/ Recent Case Studies At Microwize, we are dedicated to empowering healthcare practices with innovative solutions that drive success. Discover how our tailored approaches have empowered our clients to overcome challenges, drive efficiency, and achieve remarkable results. - Published: 2023-05-23 - Modified: 2024-06-13 - URL: https://microwize.com/edi/ Microwize EDI Direct Via Change Healthcare for MEDISOFT or LYTEC Billing Software Improve reimbursement through streamlined claims and remittance processing with payers! Physician practices and medical billers need reliable connectivity to government and commercial payers to exchange claim and remittance data. With multiple file formats, different standards and other compatibility issues, meeting the unique requirements of each payer is challenging. But failure to meet these requirements means rejected claims, delayed reimbursement, and manual remittance. Features of Microwize EDI Direct Single solution for all claims, including paper for CMS 1500s and UB-04s Integrated with your practice management system Reconciliation reports for claims tracking Includes payment, contractual adjustment, and adjustment reconciliation posting Export electronic remittance data for additional reporting The Solution Microwize EDI Direct offers professional and institutional claims processing via electronic exchange or paper, allowing you to connect easily with more than 1,900 payers nationwide. Our Electronic Healthcare Network Accreditation Commission (EHNAC)-accredited clearinghouse helps you by formatting, tracking, and reporting claim information for clean claims submission and processing. Electronic Remittance (835) Superior Service and Connectivity Microwize EDI Direct delivers standard ANSI 837 professional and institutional formats to payers for compliance with HIPAA standards. And standard 835 remittances are returned to the customer. Overall, Microwize EDI Direct also offers claim status (ANSI 266/277) transactions for increased visibility while the claim is in process with the payer. Change Healthcare processes more than 1. 9 billion transactions annually with more than $1. 1 trillion in claim value. Faster Insurance Payments, Less Hassle Imagine the ease and convenience of submitting all your claims electronically—both commercial and government—with full on-line audits and edits right from your billing software. Superior Service and Connectivity Microwize EDI Direct delivers standard ANSI 837 professional and institutional formats to payers for compatibility with HIPAA standards. And standard 835 remittances are returned... - Published: 2023-05-03 - Modified: 2026-04-01 - URL: https://microwize.com/hipaa-compliance-services/ HIPAA Compliance Services HIPAA Compliance Training and Coaching Are you looking for reliable and comprehensive HIPAA compliance services? Look no further than Microwize Technology! Our team of experts understands the importance of safeguarding protected health information (PHI) and can help your organization meet and maintain HIPAA compliance standards through active training and ongoing coaching. Did you know that there is a 94% fail rate over practices that are audited for HIPAA compliance? This staggering statistic highlights the critical need for businesses to prioritize HIPAA compliance. Failure to comply with HIPAA regulations can result in hefty fines and damage to your reputation. Why Is HIPAA Compliance So Important? HIPAA has always been important for protecting individuals' personal health information. However, with the increasing use of technology and electronic health records, compliance has become even more crucial in recent years. The rise in data breaches and cyber attacks over the past decade, coupled with the COVID-19 pandemic, has highlighted the need to protect personal health information, making HIPAA compliance a top priority for all healthcare organizations. Non-compliance with HIPAA regulations can result in significant financial and reputational damage to healthcare organizations. By partnering with Microwize Technology's HIPAA compliance services, you can ensure that your organization is meeting and maintaining HIPAA compliance standards in today's increasingly digital world. HIPAA Compliance Services Include Live HIPAA Coaching Sessions HIPAA Seal of Compliance Comprehensive Training & Tracking Breach Support & Audit Response Security Risk Assessment All Required Audits Expert HIPAA Compliance Services for Medical Practices and Billing Companies HIPAA training that gives you the ability to effectively train, track, and manage employees Policies and procedures that are automatically personalized for your organization and stored Risk analysis that's intuitive and guides you through the process while automatically assigning remediation plans 100% client audit pass rate Get Compliant... - Published: 2023-05-01 - Modified: 2025-03-31 - URL: https://microwize.com/about/ Microwize Technology has been a trusted leader in medical office software and technology solutions for small and midsized practices in the USA since 1997. Our solutions have helped thousands of healthcare professionals across the US improve their reimbursement, increase revenues, reduce costs, and enhance employee productivity. We understand the challenges faced by private physicians in today's healthcare industry, with rising expenses and decreasing revenues. Accordingly, we are committed to helping physicians stay independent and overcome these challenges with our comprehensive suite of billing, scheduling, and EHR (electronic health record) programs such as Medisoft, Lytec, and Aprima. In addition to software, we provide medical billing services, remote employee services, and healthcare IT services. With our seasoned team of professionals, we have a proven implementation success rate that exceeds three times the national standard. Because of this, we believe that our products and services can empower your practice and help you focus on what matters most – providing quality care to your patients. Contact us today to learn more about how Microwize Technology can help your practice succeed. Our Core Values Integrity Honesty, transparency, and ethics are embedded in all our actions and decisions. Exceed Expectations We set high standards for ourselves and strive to exceed our clients' expectations by delivering exceptional results and going the extra mile to ensure their satisfaction. Continuous Improvement Our commitment to ongoing learning and development is strong, and we are always seeking ways to innovate and improve our offerings to better serve our clients. Creativity We embrace creativity and innovation in all aspects of our business to stay ahead of the curve and deliver exceptional results. Customer Centric Our clients are at the center of everything we do, and we listen carefully to their needs and work closely with them to develop customized solutions that meet... - Published: 2023-04-07 - Modified: 2025-01-23 - URL: https://microwize.com/lytec/lytec-cloud/ LYTEC Cloud - Access Anywhere & Anytime The Easiest Cloud-Based Medical Billing Software LYTEC Cloud is a powerful yet easy to use medical billing software that keeps you connected to all your data, no matter where you are. It is the ultimate practice management system for small and mid-sized medical practices. LYTEC Cloud offers all the features of LYTEC with the added bonus of 100% online availability. Now you can securely access your data from anywhere, on any device, 24/7. Having a cloud-based system means no more having to maintain a server or having to schedule data entry work at your office. Keep up with the changing health care landscape and provide patients with the personalized, compassionate care they deserve. Buy Now or Get a 14 Day Free Trial What you get with LYTEC Cloud: Free LYTEC training Unlimited technical support Add unlimited practices and providers Software upgrades and updates Compatible with both Mac and PC Access anytime and from anywhere Secure database with regular backups One low monthly fee - makes it easier to budget Getting Started with LYTEC Cloud Is Simple Get access Schedule training Start sending claims Backup your data We will restore your Lytec Data to the cloud Work from anywhere! Why Choose LYTEC Cloud? Benefits of having LYTEC Cloud ™ with Microwize: Get the latest version of LYTEC® all the time, anywhere you want. No more worrying about server costs, backups, security risk, upgrade costs, support costs, data corruptions or unexpected expenses. Spend less time on administrative tasks and more time focusing on your patients. LYTEC's new Patient Intake Mobile application for iPad® automates the entire information-gathering process – giving you the ability to save valuable time and money. Simply hand your patients the mobile device, and through the LYTEC Mobile application they can enter... - Published: 2023-03-16 - Modified: 2025-04-25 - URL: https://microwize.com/stand-alone-eprescribing-software/ Simplify Prescriptions with E-Prescribing Software Our stand-alone e-prescribing software streamlines your practice and improves patient care by automating the medication ordering process, reducing medication errors, and increasing prescription accuracy. With our solution, healthcare providers can access patient medication history, track prescription status, and manage refills, all from one easy-to-use platform. Advantages of E-Prescribing Patients get their medications quicker Spend less time on prescription refill requests Prevent prescription drug errors Monitor controlled substance prescriptions Spend less time on the phone with the pharmacy Reconcile medication history quickly Reduce lost prescriptions Integrates with your favorite practice management software – MEDISOFT & LYTEC! Must be on MEDISOFT Network Professional V21 or LYTEC Client Server 2021 for integration. The integration sends over your patient demographics to the e-prescribing software so you never have to do any double entry! Capabilities of E-Prescribing Software Pharmacy Downloads and Updates Always access up-to-date pharmacy lists and set preferred pharmacies for seamless e-prescription transmission. Refills & Favorites Easily refill patient medications with one click from a list of frequently prescribed medications. Approve or deny refill requests with one click. Fill History Requests Quickly access medication history under patient insurance and add it to their current medication list with one click. Formulary Management Access a list of all active medications and updated discontinued medications. Statuses Track prescription delivery to the pharmacy with statuses. Drug & Allergy Interaction Database Receive warnings for medication interactions and patient allergies. Dosage Calculator Access a list of all active medications and updated discontinued medications. Eligibility Estimate a patient's medication cost based on their insurance provider. EPCS Electronically send controlled substances. E-Prescribing Pricing ERx $99 per provider per month $450 one-time setup fee for identity proofing Provider setup in the software ERx with EPCS $129 per provider per month $650 one-time setup fee for identity proofing... - Published: 2023-03-12 - Modified: 2026-04-01 - URL: https://microwize.com/medical-billing-software/ Top 10 Questions to Ask When You're Looking For A Medical Billing Software Vendor If you're in the market for a medical billing software solution, it's important to do your research and find the right fit for your practice. One of the best ways to learn more about a software is to schedule a demo with a sales representative. During this time, you have the opportunity to ask questions and see the software in action. To help you make the most of your demo, it's important to come prepared with a list of key questions that will give you a better understanding of the software's capabilities and how it fits with your practice's needs. In this blog post, we'll explore the top questions you should ask a sales rep during a medical billing software demo to help you make an informed decision. Top 10 Questions You Should Be Asking a Billing Software Vendor Medical billing software functionality: communications, task management, electronic remittance advice (ERA) tools, word processing, patient engagement, patient portal, patient kiosk, electronic prescriptions, electronic statements, appointment confirmations, unbilled claims/visits trap, inventory control, and dashboard. Electronic claims using medical billing software: Is the software able to send electronics claims with any clearinghouse or is it locked to only one option? When using the correct medical billing software, do you need to have claim scrubbing before it goes out to the clearinghouse or your printer? Claim scrubbing is a tool that cleans your claims before submission to improve denial rates. Is the system open or closed accounting? Open accounting lets you add, modify, or delete the transaction data at any time. (Open accounting has its positives and many negatives, because anyone can doctor transactions, which causes inaccuracy and legal and financial risk). With closed accounting, once you save the transaction... - Published: 2023-03-10 - Modified: 2023-03-16 - URL: https://microwize.com/aprima/aprima-training/ Aprima Training with Microwize Technology Microwize has made Aprima EHR training simple and easy by providing you with several options to fit your budget, schedule, and ability level. Why Aprima training by Microwize? Microwize understands that each practice is unique when it comes to their availability, technology skills, specialty, workflow, and staff. We tailor our Aprima training plan to your unique medical practice rather than trying to fit your one-of-a-kind practice into an inflexible training schedule. The training guideline is adapted to your practice's needs, ensuring you have a smooth transition. We have worked with all kinds of people and medical practices and know how to train to different personality types. Our knowledgeable healthcare consultants make it easy for your staff to learn the software by breaking down the modules in easy steps. The techniques we use during training set the stage for a successful implementation, which is our #1 goal for you. Before we begin, we will discuss your existing workflow with your current setup – software or not – and help to create a new workflow using automation within the software that will save your staff time and make your practice more efficient, ultimately saving you money! Call 201-322-4100 to schedule a training session. In the meantime, check out the Aprima user manual. Online One-on-One Training Online one-on-one Aprima training is a very convenient option for most practices. Online training gives you the ability to learn from anywhere, with an expert trainer at your side via the internet. Online Training is a great alternative for those Aprima users whose schedules make it challenging for them to get on-site or hands-on training. You will get outstanding Aprima training and have all your questions answered live! Online training sessions are available on an hourly (2-hour minimum) basis. On-Site Aprima Training... - Published: 2023-03-07 - Modified: 2026-04-09 - URL: https://microwize.com/automated-appointment-reminders/ Automated Appointment Reminders Use CGM Connection to Send Reminders to Your Patients Manage your patient communications automatically. CGM CONNECTION is a cost-effective and state-of-the-art text, email, and phone communication option for your favorite software – MEDISOFT, APRIMA, or LYTEC. Automated appointment reminders are important for engaging patients and improving practice performance. With CGM CONNECTION, you can send cost-effective text, email, and phone reminders seamlessly integrated with your MEDISOFT, APRIMA, or LYTEC software. Practices can customize and carefully craft and word their reminders and messages to uphold patient service standards, retain patients, improve quality, and increase revenue. By assisting your patients in keeping their appointments, you can save money while also adding a powerful marketing tool to your practice. https://vimeo. com/617229461 Enjoy These Featured with CGM Appointment Reminders HIPAA compliance through 128-bit encryption over the Internet to ensure data privacy Voice, text, and email communications Real-time updates of appointment confirmation status Blast (mass) messaging for marketing, birthdays, announcements, and more Seamlessly integrated with Medisoft, Lytec and Aprima appointment schedules for automated calling, texting, and emailing Tight integration with bi-directional updates based on changes to appointments and patient demographics; patient responses are recorded within your choice of software: Medisoft, Lytec or Aprima Message customization by resource, location, visit types, and day of week Reporting assistance to identify numbers no longer in service Multi-language support (e. g. Spanish, French) Configure number of retry attempts Appointment Reminders Integrations Medisoft Network Professional V26+ Lytec 2022+ Aprima Why Should I Implement Automated Appointment Reminders? ◦ Significantly decrease no-shows ◦ Increase revenue from fulfilled patient appointments ◦ Increased productivity and efficiency of your practice ◦ Frees up valuable office staff time for more productive tasks ◦ Easy implementation process with the ability to send test messages before going live ◦ Improved patient satisfaction through enhanced communication ◦... - Published: 2023-02-10 - Modified: 2024-04-11 - URL: https://microwize.com/insurance-card-scanner/ Medical Insurance Card Scanners Medical insurance card scanners - the solution to accurate and efficient data entry in the healthcare industry. As a healthcare provider, the importance of accurate insurance information cannot be overstated. Insurance carriers rely on the information recorded on a patient's insurance card to process and reimburse claims, and any errors or discrepancies can lead to delayed payments and added administrative work. This is where our medical insurance card scanners come in - they provide an easy and reliable way to capture and digitize insurance information, minimizing the risk of errors and ensuring that insurance carriers pay doctors in a timely manner. Benefits of Accurate Data Entry Faster Reimbursements: By capturing insurance information accurately and automatically, medical insurance card scanners reduce the likelihood of errors in claims submissions, which means faster reimbursements for healthcare providers. Improved Cash Flow: Timely reimbursement means improved cash flow for healthcare providers, allowing them to focus on providing high-quality care to patients. Reduced Administrative Burden: By automating the process of capturing insurance information, medical insurance card scanners reduce the administrative burden on healthcare staff, freeing up time and resources to focus on more important tasks. Increased Patient Satisfaction: With accurate and efficient insurance information, patients experience fewer delays and issues with their insurance claims, leading to increased satisfaction with their healthcare experience. Compliance with Regulations: Medical insurance card scanners help healthcare providers stay compliant with insurance regulations by accurately capturing and storing insurance information, reducing the risk of penalties and fines. Insurance Card Scanners Supported by Medisoft & Lytec Medisoft & Lytec offers several options for insurance card scanners that are built to work with your software. In Medisoft, You can scan to policy tab and to the multimedia tab for added convenience. You can also customize the resolution of the scanned... - Published: 2023-02-10 - Modified: 2025-01-23 - URL: https://microwize.com/medisoft/electronic-claims/ Medisoft Electronic Claims Made Easy with Microwize EDI Clearinghouse Improve reimbursement through streamlined electronic claims and remittance processing with payers Physician practices need reliable connectivity to government and commercial payers to exchange electronic claims and remit data. With multiple file formats, different standards and other compatibility issues, meeting the unique requirements of each payer is challenging. But failure to meet these requirements, or sudden clearinghouse changes as seen recently with Capario, can lead to rejected claims, delayed reimbursement, and manual posting. Features of Microwize EDI Connect via Change Healthcare Single solution for all claims, including paper for CMS 1500s and UB-04s Integrated with Medisoft practice management Reconciliation reports for claims tracking Includes payment, contractual adjustment, and adjustment reconciliation posting Export electronic remittance data for additional reporting Verify patients’ insurance eligibility automatically Microwize EDI Clearinghouse Microwize EDI Direct via Change Healthcare offers professional and institutional claims processing via electronic exchange or paper, allowing you to connect easily with more than 1,900 payers nationwide. Our Electronic Healthcare Network Accreditation Commission (EHNAC)-accredited clearinghouse helps you by formatting, tracking, and reporting claim information for clean paper or electronic claims submission and processing. Electronic Remittance (835) Improve reimbursement through electronic remittance processing. Save time by receiving payer remittance reports electronically directly into Medisoft practice management, and reduce the chance of human error. Take your medical billing to the next level by having Medisoft post your insurance payments and adjustments automatically. Superior Service and Connectivity Microwize EDI Direct via Change Healthcare delivers standard ANSI 837 professional and institutional formats to payers for compatibility with HIPAA standards. Standard 835 remittances are returned to the medical biller. Change Healthcare EDI also offers claim status (ANSI 266/277) transactions for increased visibility while the claim is in process with the payer. Change Healthcare processes more than 1. 9 billion transactions... - Published: 2022-12-29 - Modified: 2026-04-01 - URL: https://microwize.com/chronic-care-management/ Chronic Care Management (CCM) Chronic Care Management (CCM) is a service that the Centers for Medicare & Medicaid Services (CMS) released in 2015. The program allows providers who accept Medicare patients to get paid for managing chronic conditions for patients in a non face-to-face setting. Managing chronic conditions is a time-consuming process, and the responsibility for coordinating care often falls on the shoulders of busy primary care physicians (PCPs). CCM can help PCPs to manage patients’ chronic conditions more effectively, improve communication among other treating clinicians, and provide a way to optimize revenue for your practice. CCM services are designed to support PCP efforts by allowing them to spend less time coordinating referrals and refilling prescriptions, which can contribute towards the required time to bill CCM services. Chronic Care Management Workflow   Enroll patients in CCM services Treat chronic conditions Get reimbursed Why Chronic Care Management is Important The CCM program aims to reduce emergency room visits and hospitalization, increase patient engagement in their own healthcare, enhance communication between care team members, and provide access to necessary medical resources. CCM benefits the patient and provider by improving patient satisfaction, increasing revenue, and strengthening care coordination in the medical community, which many patients cannot do without the intervention of a physician. Which providers are qualified to participate in CCM? Physicians Clinical nurse specialists (CNS) Nurse practitioners (NP) Physician assistants (PA) Certified nurse midwives Although there will be multiple clinical staff working with a patient, only one billing provider is able to bill for the CCM services. https://vimeo. com/microwize/ccm How does CCM bring in revenue? CCM is perfect for most providers and offers a great new revenue stream for participating practices. With more than 67 million Americans enrolled in Medicare or Medicare Advantage plans, and an average reimbursement of $40 per patient... - Published: 2022-12-27 - Modified: 2022-12-28 - URL: https://microwize.com/medisoft/medisoft-on-mac/ Ever wish you could use your medical billing software on a Mac? With Medisoft Cloud, now you can! If you're a Mac user, Medisoft Cloud is the ideal solution if you're looking for a medical billing software you could run on your Apple device. We've designed this cloud-based platform to keep you on top of data and eliminate the need for multiple devices. Medisoft Cloud allows you to run Medisoft on your iMac, Macbook, Mac Pro, or other Apple devices so you can access Medisoft anywhere, anytime! With Medisoft Cloud, you can log in to your favorite practice management and medical billing software from any device, whether you are at your clinic, working from home, or on vacation! The secure connection and daily backups give you peace of mind. No more worrying about server costs, upgrade costs, data corruption, support costs, or unexpected expenses. Get the best of the rich features of Medisoft software with the convenience and power of the Cloud. Run your Medical Billing Software on your Mac Devices As a healthcare provider, you know how important it is to keep up with evolving technologies. Medisoft Cloud allows you to run Medisoft on your mac device and lets you access it anywhere, anytime! With so many features at your fingertips in one easy package, you can now offer the very best in patient care no matter where you are. Medisoft’s new Patient Intake Mobile application for iPad® automates the entire information-gathering process – giving you the ability to save valuable time and money. Simply hand your patients the mobile device, and through the Medisoft Mobile application they can enter their new information and edit already-existing information in Medisoft. The patient’s information will flow directly into Medisoft for you to validate and apply to their account. Learn more about... - Published: 2022-12-11 - Modified: 2025-10-23 - URL: https://microwize.com/contact/ To get in touch with us for sales, product inquiries or demo requests, or general questions, you can call us or fill out the form below. The appropriate representative will reach out to you within 24 hours. - Published: 2022-11-15 - Modified: 2025-01-23 - URL: https://microwize.com/aprima/aprima-support/ Need Aprima Support? Support & Customer Service Number: (800)-955-0321 We understand that nobody likes software issues, and when you're experiencing issues with your Aprima software, the last thing you want to do is wait. Our online support options help you get quick resolutions to whatever issues you're expereincing. Our Aprima support consultants to connect to your PC remotely, so that you'll not only get fast help for the issues you're experiencing, but in most cases, we're able to resolve the issue immediately. However, if you don't have a support plan yet, please call 800-955-0321 option 1 to sign up for one. Click to Call - Published: 2022-11-10 - Modified: 2024-06-13 - URL: https://microwize.com/aprima/aprima-system-requirements/ Recommended Specifications for Aprima - System Requirements Aprima can be hosted in the cloud, or installed on-premise on your own servers. If choosing the latter route, adhering to Microwize's Aprima system requirements for the hardware and operating system will prevent slowness, crashing, and freezing issues in Aprima. The Aprima client workstation requirements are the same whether you are using Aprima Cloud (hosted by Microwize) or an on-premise Aprima installation (hosted on your own server). Workstations must have Windows 10 21H2 / Windows 11 21H2 or later, Pro or Enterprise only (Home Edition not supported). Aprima system requirements for workstation hardware: Intel Core i3/i5/i7 2. 0 GHz or newer, or AMD 2. 0 GHz or newer (2 or more cores recommended); ARM and Intel Atom CPUs are not supported 8 GB of RAM 128 GB or more of storage, on a 7200-rpm or faster hard disk or a Solid State Drive (SSD) Gigabit (1000 Mbps) Ethernet Network Interface Controller (NIC) or 802. 11n Wi-Fi with Internet connection (minimum 15Mbps) Monitor resolution of 1920x1080 or larger available USB port if a TWAIN-compatible scanner will be attached Requirements for workstation software: Microsoft Excel 2010 or higher, installed locally (Office 365/Microsoft 365 must be Business Standard and not Business Basic) Adobe Reader v8 or higher Microsoft Edge browser (kept updated) Microsoft . NET Framework 3. 5 with SP1 Microsoft . NET Framework 4. 8 All Windows Updates applied for the OS, . NET, and Excel/Office Antivirus/antimalware software If you choose to have Microwize host Aprima in the cloud for you, then you won't need a server with the requirements below - we'll take care of everything on our end! For those who prefer to host your Aprima server in the office for up to five providers and up to 20 users, please ensure that... - Published: 2022-10-29 - Modified: 2023-06-22 - URL: https://microwize.com/emr-pms-integration/ EHR → PMS Integration With so many different medical systems available, physicians often find themselves working with more than one vendor for their preferred practice management system (PMS) and electronic health records (EHR) software. To have the same patient data available in both systems, either it needs to be manually entered twice, or an interface is required to allow the two systems to 'talk' to each other. Why you need to integrate your PMS and EHR (using an HL7 interface) Most practices have two departments, clinical and administrative. The clinical staff deals with EHR software, while the administrative staff works with practice management systems such as MEDISOFT or LYTEC. We believe both EHR and PMS systems play a key role for the growth of any practice. With our integration services, we aim to deliver a steady and uninterrupted interface between such systems. With our HL7 solutions, physicians can have a more efficient and transparent practice by connecting the workflow between the two departments for EHR and PMS integration. The seamless connectivity will help you save time and money by reducing duplicate work and increase your practice's efficiency. The integration will let doctors and administrators monitor every step of a patient’s journey, such as patients scheduling appointments, doctors filling out patient notes and histories, and billers reviewing the claims submissions and reimbursements. With the integration between PMS and EHR applications, doctors will be able to review not only the medical records but also the financial aspects of the practice, which will result in increased reimbursement and revenue. Our interfaces ensure that accurate information flows between systems, which is essential for the success of any practice. Interfaces can be uni-directional (from one system to the other only) or bi-directional (some data goes from the PMS to the EHR while other data goes... - Published: 2022-10-28 - Modified: 2024-02-02 - URL: https://microwize.com/medisoft/medical-billing/ Medical Billing with Medisoft: Advanced Practice Management Medisoft medical billing software is an industry-leading solution that equips physicians, medical billers and coders, and billing companies with the advanced tools needed for managing insurance claims, patient accounts, and the medical billing process efficiently. Our software is designed to simplify the complexities of the healthcare billing ecosystem at an amazingly affordable price, offering unparalleled value compared to other systems. Schedule a Medisoft demo today. Medisoft Software Simplifies Medical Billing: AR tracker tool to gain better control of your accounts receivable. Reporting tools and KPI dashboards to monitor performance. Instantly view outstanding payments with pop-up patient ledgers that give detailed patient account activity. Automatically match charges to payments using Payment Application. Store and recall up to 26 prices for each procedure. ICD-10 codes included. Mark procedure and diagnosis codes as HIPAA approved. Medical Billing With Medisoft Streamline Your Practice Management with Medisoft Close a day’s accounting quickly and accurately with the Patient Daysheet. Summarize charges, payments, and account adjustments with the Practice Analysis Report. Track referral sources with the Patient Referral Report. Manage your appointments with the included Office Hours software. Assign a security level for each employee for complete control of activities and protection of data. Track conversations with insurance carriers, pharmacies, or others with the Contact Log. Write personalized form letters, print birthday lists, or create custom reports with the Report Designer. Simplify Managed Care Create a treatment plan for insurance payment approval before services are performed. Track the number of allowed visits or visits in a treatment series. Handle PPO patients with a fixed co-payment easily and efficiently. Medisoft Expedites Insurance Billing Store medical billing information for virtually every type of health insurance. Print standard CMS-1500 health insurance claim forms directly onto a pre-printed form or on plain paper with... - Published: 2022-09-29 - Modified: 2023-02-02 - URL: https://microwize.com/lab-interfaces/ HL7 Lab Interfaces HL7 interfaces deliver a seamless workflow to your practice by providing a bridge that allows two different systems to talk to one another. One of the most integral elements of a clinical practice is the use of laboratory encounters for diagnostic and monitoring purposes. Ask any clinician what they need in an Electronic Health Records (EHR) system, and you’ll find that lab interfaces come highest on the list. When laboratory orders are needed as part of a clinical visit, there are a number of steps in the process from the moment that the orders are deemed necessary to the point that the result appears in the patient’s medical record. What is a lab interface? When a practice uses an EHR, a lab interface is the piece of software that allows one system to talk to another system. A laboratory interface can be either uni-directional (allowing the lab to report the lab data directly to the EHR) or bi-directional (allowing the clinician to order the lab encounter and receive the reported data electronically in the EHR). In the case of uni-directional interfaces, the clinician must still order the lab encounter using a paper requisition. With a bi-directional interface, the entire process is electronic, from the moment that the lab encounter is ordered to the time that the result appears in the patient’s electronic record. Most practices deal with more than one laboratory, including local hospitals and private or state lab facilities. This results in a need for multiple interfaces, which are uni- or bi-directional. However, there is no such thing as a unified software that will work for all the labs. Working without interfaces? At a high level, laboratory encounters go through an ordering phase and a reporting phase. When using an EHR, these two steps may occur... - Published: 2022-09-26 - Modified: 2023-03-06 - URL: https://microwize.com/lytec/lytec-2023/ Lytec 2023 The latest version of your favorite practice management software LYTEC 2023 is finally here! Designed to empower your practice to be more efficient and productive with new features that allow you to get more done in less time. Take your practice to the next level with tried and trusted medical billing software. The medical billing and practice management software you know and love is even more powerful! With LYTEC 2023, you can: Improve your practice's productivity Increase patient engagement Boost your revenue cycle Why upgrade to LYTEC 2023? Watch a video exploring the new features added to LYTEC 2023 or schedule a live demo to see it in action! Over the years, LYTEC has grown into a proven and powerful full-featured medical billing software package. The newest release, LYTEC 2023, is no exception. New layers of functionality have been added – making version 2023 the most powerful and easy-to-use version yet! New features added to LYTEC 2023 Explore some of the significant features added to LYTEC 2023 Auto-create pending transactions from completed appointments: This feature ensures you bill for every completed appointment by automatically creating a pending transaction and saving the user invaluable time and manual data entry. See it in action Make appointment resources inactive: Hide inactive resources from your appointment schedule, and remove them from your default view. Remove the clutter, and avoid potential scheduling mistakes. See it in action Add saved notes to payments and statements : Create canned payment notes that include phrases such as Applied to deductible or Check number or Contracted insurance adjustment. This feature saves the user time in manually typing the same message, and can easily add the payment notes to existing charges! See it in action Current co-pay, co-insurance, and remaining deductible displays when using eMEDIX** EDI: Lytec 2023... - Published: 2022-09-26 - Modified: 2022-12-02 - URL: https://microwize.com/billflash/billflash-prices/ BillFlash Prices Make Patient Payments Easy, Get Paid Faster. We offer the best BillFlash prices - Click here to learn more about Billflash. BillFlash gets you paid faster by making it convenient for patients to view and pay for their bills; call us at 201-322-4100 or fill out the form to get started! Billflash Online eBills Send cost-saving paperless bills securely online through MyProviderLink. com Customize accepted payment methods and messages Expedite online payments through MyProviderLink. com Email and SMS messaging notifications for clients to view paperless bill securely online at our site MyProviderLink. com eBills sent with the mailed statement: $0. 15 eBills sent without mailed statement: $0. 25 Save over 60%, go paperless! Online ePay Patients can pay you online at MyProviderLink. com Payers can send messages to you via the online payment portal Pays are included in your consolidated payments report eChecks (Billflash prices) only $. 39/check Paper Statements (Billflash prices) First page $. 90; includes return coupon/envelope and eBill Bundle with payment services and receive a credit for every transaction Additional pages: $0. 17 each Color: $0. 01 per page In-Office Pay Process walk-in, mail, and phone payments Payers can see OfficePays online at MyProviderLink. com OfficePays are included in your consolidated payments report Ready to Start Getting Paid? Providers noticed a 60% increase in patient payments within the first 30 days! Unlimited support and training for $19. 95 per month with no contract. Add unlimited sub-accounts at no additional charge! To find out more about Billflash prices, call us at 800-955-0321, option 1   See all Microwize BillFlash pricing - Published: 2022-09-21 - Modified: 2025-01-23 - URL: https://microwize.com/support/phone-support/ Microwize Phone Support The hallmark of all great companies is their customer service and support operations. At Microwize, we believe that we offer the best support in our industry. Our support offerings cover all our product lines including: Practice management system support (Medisoft, Lytec, Aprima, and Greenway Prime Suite) Electronic health records (EHR) support (Medisoft Clinical, Lytec MD, Aprima, and Greenway Prime Suite) Insurance claims rejection support IT support (PCs and servers, firewalls, networks, printers, etc. ) Benefits of Phone Support with Microwize With ever-changing government and insurance company rules and regulations, it's hard for a practice to keep up with them on their own. That's where we come in. It is our job to stay updated with all market changes and present viable options to our clients. Our customers receive support in many different ways, such as: Free online user forum - We've built the ultimate online user community where users help users -- and our staff monitors the forum to pitch in as well. Blog - We compile relevant articles that our clients find invaluable. User group meetings - We host a monthly user group session for our registered support clients that cover the hot topics of the day. You are invited for a half-day session to learn important tips and tricks for your software. Phone support contracts - We offer unlimited phone and remote support for one low price. This is the best option for busy practices who need immediate answers. Assurance plans - Are you tired of software upgrades? We offer assurance plans that eliminate software upgrades. You pay a low annual fee and we guarantee that you receive all software upgrades covered under your plan. No more surprise upgrade expenses. It's no wonder we maintain a better than 98% customer satisfaction rating. We take our... - Published: 2022-09-06 - Modified: 2022-09-21 - URL: https://microwize.com/patient-texting/ Patient Texting, SMS Messaging & Patient Statements Instantly connect with your patients via text messaging. Send automated texts with monthly statements and payment reminders to your patients. Quickly get paid by enabling patients to make payments directly from their phones. CHALLENGE: 70% of consumers say healthcare is the industry that makes it hardest to pay SOLUTION: Collect patient payments through text message reminders with electronic statements that allow patients to pay you through a payment portal. It’s easier for a practice to send automatically generated text messages to patients individually with a link to their statement, and it makes it convenient for the patient to pay from their phone. EASY AS 1-2-3 Create Customize an eBill notice tailored to your office. Send Text patients a reminder with the link to the due bill. Get Paid! Patients can view their statements from their phones and pay electronically right away. Need more info? Call us at 201-322-4100 Call 201-322-4100 or Click belowCONTACT US Schedule Live DemoLet our experts show you our solutions Let our consultants customize a demo for your practiceSCHEDULE A DEMO Managing your patients can be easy. Schedule a demo today and take control of your patient balances. - Published: 2022-08-24 - Modified: 2023-10-30 - URL: https://microwize.com/downloads/product-demos/medisoft/ JTNDc2NyaXB0JTIwY2hhcnNldCUzRCUyMnV0Zi04JTIyJTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTIwc3JjJTNEJTIyJTJGJTJGanMuaHNmb3Jtcy5uZXQlMkZmb3JtcyUyRnNoZWxsLmpzJTIyJTNFJTNDJTJGc2NyaXB0JTNFJTBBJTNDc2NyaXB0JTNFJTBBJTIwJTIwaGJzcHQuZm9ybXMuY3JlYXRlJTI4JTdCJTBBJTA5cG9ydGFsSWQlM0ElMjAlMjI1MDIzMTAyJTIyJTJDJTBBJTA5Zm9ybUlkJTNBJTIwJTIyODUzZTQzMDItMzBhMS00OTY5LWI0ZTQtYTFmMGE0MGYwNmU4JTIyJTBBJTdEJTI5JTNCJTBBJTNDJTJGc2NyaXB0JTNF - Published: 2022-08-09 - Modified: 2023-04-13 - URL: https://microwize.com/clearinghouse-guideline/ How to Choose a Clearinghouse - A Guideline What is a Clearinghouse in Medical Billing? Healthcare clearinghouses act as intermediaries between healthcare providers and insurance companies. They do some simple scrubbing of claims submitted by physicians, hospitals, and other medical organizations and ensure that payers receive clean claims for processing and (hopefully! ) payment. Once a claim has been vetted by the clearinghouse, it is sent electronically to all appropriate recipients. Switching clearinghouses can be a difficult choice. There is so much to take into consideration — rates, customer service, integration into your existing software, and more. If your current clearinghouse is raising its rates, dropping features, or adding new ones that you don't want, maybe it's time for a change. Save some time and read on for some tips on choosing the best clearinghouse for your business. When You're Looking for a Clearinghouse, you Want One with: Unlimited transactions Stop worrying about how many transactions your sending and what your overage charges will be. Send and receive unlimited claims, electronic remittance reports and eligibility checks. Stop getting penalized for data entry errors requiring multiple submissions. A financial dashboard See statistics about how you are doing. What percentage of your claims are denied? Rejected? Paid on time? Work the claims directly from the dashboard. Integration with your medical billing software Downloading 837 files and uploading them to a clearinghouse website is double the effort. Send claims directly from your medical billing software to the clearinghouse without hassle, and eliminate room for error. Knowledgeable and immediate customer support When you're stuck you need experts to be available for quick resolutions, and an understanding of the issue so you don't have the deal with it again in the future. Quick claim status checks You need confidence that your claim has successfully arrived... - Published: 2022-07-31 - Modified: 2023-04-13 - URL: https://microwize.com/soapware-replacement/ SOAPware Replacement SOAPware Replacements and Alternatives Looking for a SOAPware replacement? SOAPware, along with several EHR systems will no longer be compliant with ONC’s final rules. Your existing data can be easily converted and migrated by Microwize. When you are searching for a SOAPware alternative, look no further! Microwize can set you up with the best option. We understand you are looking for an easy-to-use but comprehensive and compliant EHR. When you're looking for a SOAPware replacement, you want a system that is: Bridge Free: avoid systems that don't offer you a single database. When you have your scheduling data, billing data, clinical data, and imaging data under one roof, the data flow is much faster, easier, and more reliable. On-Premise vs Cloud: depending on your environment, needs, and size, you may want a flexible system that is cloud-based, where you don't need to worry about operating systems, browsers, backups, or security. At the same time, if circumstances require you to host your data locally in the future, it shouldn't be a hassle to get the data back and set up on-premise. Innovative: if the time is right for a SOAPware alternative, you want a platform, not just a system. You want an EHR that offers a robust infrastructure and a company behind it that is innovative. Healthcare is always changing, and that is why you want a company that is always on the front lines of innovation. Stable: when looking to replace your SOAPware system, you want a partner with experience, focus, and financial backing. Scalable: one reason for migrating to a new EHR is to implement software that is easy enough for one provider, but powerful enough for multiple providers to use, with an easy workflow to maximize your productivity. You'll also want a system that can be... - Published: 2022-07-22 - Modified: 2025-09-17 - URL: https://microwize.com/billflash/ BillFlash - Make Patient Payments Easy, Get Paid Faster! BillFlash billing, payment, & patient collections solutions. Billflash is fully integrated with Medisoft and Lytec , and helps you send electronic & paper statements to your patients. Take control of your accounts receivable with BillFlash and get paid faster. Providers noticed a 60% increase in patient payments within the first 30 days by using BillFlash Pay Services. Big Savings with BillFlash Billing & Payment Solutions No contracts | No Set Up Fees | Cancel Anytime • Providers noticed the percentage of full payments rendered from patient from 77% to 95%. • For every mailed statement, we'll also send your patient an email at no additional charge • Earn mail discounts for every BillFlash statement • Low payment processing fees View BillFlash prices BillFlash - Get Paid Sooner at a Lower Total Cost Make it easy and convenient for patients to pay their bills on time, and you get paid faster as a result! eStatements Send bills to patients paperlessly via E-mail or text same-day, saving an average of 60% over mail and getting you paid in half the time! Patients can easily review their bills online with electronic statements and make their payments online through a secure patient portal. Delivery Time Approved bills are sent the same day. Cost Savings Typically you'll save over 60% when you convert your mail over to paperless eBills. Notice Emails Customize your eBill notice template that payers receive which alerts them to their new eBill and instructs them how to access it through MyProviderlink. com. History Online for Payers Payers can easily find current and past bills online at MyProviderlink. com which saves you time responding to requests for a "lost bill. " Read more Mailed Statements BillFlash mails statements: printing, envelopes, stamps and sealing--saving... - Published: 2022-07-21 - Modified: 2023-07-18 - URL: https://microwize.com/lytec/patient-scheduling/ Lytec Patient Scheduling Features Lytec provides everything from comprehensive billing, to scheduling. It delivers accounts receivable management, automatic recall tracking, document scanning, tremendous security, and much more. Lytec Scheduler Professional Lytec Scheduler Professional is no longer offered as a standalone product. It is integrated with the core Lytec software. Lytec Scheduler improves productivity in scheduling appointments Schedules, moves, or cancels appointments quickly and easily Views appointments according to your office setup — by day, week, or resource Prints superbills Allows multiple bookings to minimize missed appointments Alerts staff of patients’ co-payments and balances due To get more information Call 800-955-0321 or click here Need more info? Call us at 800-955-0321 Call 800-955-0321 or Click belowCONTACT US Download a DemoFree trial software and online demos Try a Free DemoDOWNLOAD NOW Schedule Live DemoLet our experts show you our solutions Let our consultants customize a demo for your practiceSCHEDULE A DEMO - Published: 2022-07-21 - Modified: 2022-12-23 - URL: https://microwize.com/medisoft/insurance-card-scanner/ Medisoft Insurance Card Scanner Medisoft now offers an Insurance Card Scanner. Now, you can have a copy of the patient’s current insurance card at your fingertips to verify policy numbers, have the carrier’s address and phone number handy, and see copay amounts. You can scan to policy tab and to the multimedia tab for added convenience. You can also customize the resolution of the scanned image to optimize viewing. Scanning Insurance Card Information with Medisoft With Medisoft, scanning and storing patient insurance information is easy. With a click of a button, the insurance card is scanned on both sides and inserted into the patient record. Call us at 800-955-0321 option 1 to ask us about how to add Medisoft's Insurance Card Scanner to your existing Medisoft. To get more information Call 800-955-0321 or click here Need more info? Call us at 800-955-0321 Call 800-955-0321 or Click belowCONTACT US Try Medisoft for FreeGet 2 weeks of Medisoft Cloud free Get 14 Days FreeGET STARTED Schedule Live DemoLet our experts show you our solutions Let our consultants customize a demo for your practiceSCHEDULE A DEMO - Published: 2022-07-21 - Modified: 2024-09-24 - URL: https://microwize.com/medisoft/medisoft-clinical/ Medisoft Clinical - Most Popular EHR for Medisoft Medisoft Clinical combines the power of the most popular medical billing software with Electronic Health Records (EHR). With all of the EHR software on the market, it is difficult to find one that suits your specific needs. Backed by CompuGroup Medical, Medisoft Clinical is one of the most popular choices. With CCHIT certification, Medisoft Clinical is a product you can trust. Medisoft Clinical features a unique, note-centric design. Anything you add to your patient note - vitals, medications, lab results - will automatically be added to the patient chart. Merit-Based Incentive Payment System By demonstrating high performance on quality measures, physicians can qualify to receive up to a 9% bonus, and even higher for exceptional performers based on their Medicare billing. For more information about the merit-based performance incentive for healthcare providers, visit our Merit-based Incentive Performance Page. Medisoft Clinical EHR - Key Features Health Maintenance & Protocols - Internet based access to a wide variety of disease and medication protocols based on demographics and conditions specific to the patient Progress Notes - Primary care and specialty-specific progress notes E-Prescribing - Speed up prescription and refill workflow while ensuring safety with drug interaction, allergy, disease, and diagnosis checks in addition to proactive dose advice Coding Advisor based on Note - Analyze your note with the coding advisor for Evaluation and Management Codes Bright Note Technology - Automatically import information like vitals, problem list, allergies, medication list, and medical history directly into a patient's chart directly from the note. (also works with Dragon Medical One software) See video below for details! Data Sharing/Interoperability - Import and Export CCD or CCR formats to send and receive data from physicians with different EHRs or with the patient's personal health record (PHR). E-mail a patient's info... - Published: 2022-07-13 - Modified: 2024-06-13 - URL: https://microwize.com/patient-collections-services/ Patient Collections Services 70% of consumers say healthcare is the industry that makes it hardest to pay. Our patient collections service helps your practice collect more revenue with an all-around approach to bill management, improving patient collections and ensuring you get paid every dollar you deserve. BillFlash is on a mission to help healthcare providers increase their collection rates and improve cash flow. We're changing healthcare by making it as easy as possible for your patients to pay you, and getting you paid more. BillFlash is a comprehensive payment service that offers convenient and affordable payment options to your patients via OfficePay, SelfPay, PlanPay, and AutoPay. Features & Benefits Recommendations During your regular billing file reviews, you manage the rules that generate recommended accounts for collections. Approvals From the recommendations, you can approve accounts sent and withdraw accounts at anytime. Visibility You can see a list of all contact activities for every open account. Write-Offs You are notified of, and must approve, any write-offs that your Payers offer. Professional & Respectful Our client's payers are treated with respect and courtesy by our collections partner's Recovery Team, who receive ongoing compliance training, courtesy coaching, and 75% of whom are bilingual. Persuasive & Effective The Revenue Recovery team tactfully lets payers know that you’re serious about getting paid, and it uses proven methods to increase your revenue recovery rates above the industry average. Payment Plans When a Payer is unable to pay in full for valid reasons, you will be offered pre-authorized payment plan (PlanPay) options that give payments when none were otherwise likely. Deposits & Invoicing Payments collected through BillFlash Payment Services will be deposited directly into the bank account used with your BillFlash Payment Services account. Invoices will include related fees. Ready to Start Getting Paid? Providers noticed a 60%... - Published: 2022-07-06 - Modified: 2023-04-13 - URL: https://microwize.com/amazing-charts-replacement/ Amazing Charts Replacement Amazing Charts Replacement and Alternatives Looking for an Amazing Charts replacement? Your existing data can be easily converted and migrated by Microwize. When you are searching for an Amazing Charts alternative, look no further! Microwize can set you up with the best option. We understand you are looking for an easy-to-use but comprehensive and compliant EHR. When you're looking for an Amazing Charts replacement, you want a system that is: Bridge Free: avoid systems that don't offer you a single database. When you have your scheduling data, billing data, clinical data, and imaging data under one roof, the data flow will be much faster, easier, and more reliable. On-Premise vs Cloud: depending on your environment, needs, and size, you may want a flexible system that is cloud-based, where you don't need to worry about operating systems, browsers, backups, or security. At the same time, if circumstances require you to host your data locally in the future, it shouldn't be a hassle to get the data back and set up on-premise. Innovative: if the time is right for an Amazing Charts alternative, you want a platform, not just a system. You want an EHR that offers a robust infrastructure and a company behind it that is innovative. Healthcare is always changing, and that is why you want a company that is always on the front lines of innovation. 4. Stable: when looking to replace your Amazing Charts system, you want a partner with experience, focus, and financial backing. 5. Scalable: one reason for migrating to a new EHR is to implement software that is easy enough for one provider, but powerful enough for multiple providers to use, with an easy workflow to maximize your productivity. You'll also want a system that can be paperless or "paper light. "... - Published: 2022-07-05 - Modified: 2023-04-13 - URL: https://microwize.com/greenway-replacement/ Greenway Prime Suite Replacement Greenway Prime Suite Replacement and Alternatives Looking for a Greenway Prime Suite replacement? Your existing data can be easily converted and migrated by Microwize. When you are searching for a Greenway Prime Suite alternative, look no further! Microwize can set you up with the best option. We understand you are looking for an easy-to-use but comprehensive and compliant EHR. When you're looking for a Greenway Prime Suite replacement, you want a system that is: 1. Bridge Free: avoid systems that don't offer you a single database. When you have your scheduling data, billing data, clinical data, and imaging data under one roof, the data flow will be much faster, easier, and more reliable. 2. On-Premise vs Cloud: depending on your environment, needs, and size, you may want a flexible system that is cloud-based, where you don't need to worry about operating systems, browsers, backups, or security. At the same time, if circumstances require you to host your data locally in the future, it shouldn't be a hassle to get the data back and set up on-premise. 3. Innovative: if the time is right for a Greenway Prime Suite alternative, you want a platform, not just a system. You want an EHR that offers a robust infrastructure and a company behind it that is innovative. Healthcare is always changing, and that is why you want a company that is always on the front lines of innovation. 4. Stable: when looking to replace your Greenway Prime Suite system, you want a partner with experience, focus, and financial backing. 5. Scalable: one reason for migrating to a new EHR is to implement software that is easy enough for one provider, but powerful enough for multiple providers to use, with an easy workflow to maximize your productivity. You'll also want... - Published: 2022-07-05 - Modified: 2023-10-23 - URL: https://microwize.com/ehr-replacement/ Looking for an ONC Certified EHR System? Get Help Finding an EHR System That is ONC Certified Looking for an EHR replacement that is also compliant with ONC (National Coordinator for Health Information Technology) rules? Several EHR systems will no longer be compliant with ONC’s final rules. Your existing data can be easily converted and migrated by Microwize. When you are searching for an EHR alternative, look no further! Microwize can set you up with the best option. We understand you are looking for an easy-to-use but comprehensive and compliant EHR. When you're looking for an EHR replacement, you want a system that is: Bridge Free: avoid systems that don't offer you a single database. When you have your scheduling data, billing data, clinical data, and imaging data under one roof, the data flow becomes much faster, easier, and more reliable. On-Premise vs Cloud: depending on your environment, needs, and size, you may want a flexible system that is cloud-based, where you don't need to worry about operating systems, browsers, backups, or security. At the same time, if circumstances require you to host your data locally in the future, it shouldn't be a hassle to get the data back and set up on-premise. Innovative: if the time is right for an EHR alternative, you want a platform, not just a system. You want an EHR that offers a robust infrastructure and a company behind it that is innovative. Healthcare is always changing, and that is why you want a company that is always on the front lines of innovation. Stable: when looking to replace your current EHR system, you want a partner with experience, focus, and financial backing. Scalable: one reason for migrating to a new EHR is to implement software that is easy enough for one provider, but powerful... - Published: 2022-07-05 - Modified: 2023-04-13 - URL: https://microwize.com/lytec-md-replacement/ Lytec MD Replacement Lytec MD Replacements and Alternatives Looking for a Lytec MD replacement? Lytec MD will no longer be compliant with ONC (National Coordinator for Health Information Technology) regulations, causing thousands of providers to find a new and compliant EHR system. Your existing data can be easily converted and migrated by Microwize. When you are searching for a Lytec MD alternative, look no further! Microwize can set you up with the best option. We understand you are looking for an easy-to-use but comprehensive and compliant EHR. When you're looking for a Lytec MD replacement, you want a system that is: Bridge Free: avoid systems that don't offer you a single database. When you have your scheduling data, billing data, clinical data, and imaging data under one roof, the data flow will be much faster, easier, and more reliable. On-Premise vs Cloud: depending on your environment, needs, and size, you may want a flexible system that is cloud-based, where you don't need to worry about operating systems, browsers, backups, or security. At the same time, if circumstances require you to host your data locally in the future, it shouldn't be a hassle to get the data back and set up on-premise. Innovative: if the time is right for a Lytec MD alternative, you want a platform, not just a system. You want an EHR that offers a robust infrastructure and a company behind it that is innovative. Healthcare is always changing, and that is why you want a company that is always on the front lines of innovation. Stable: when looking to replace your Lytec MD system, you want a partner with experience, focus, and financial backing. Scalable: one reason for migrating to a new EHR is to implement software that is easy enough for one provider, but powerful enough... - Published: 2022-07-01 - Modified: 2023-04-13 - URL: https://microwize.com/medisoft-clinical-replacement/ Medisoft Clinical Replacement Need to Replace Your Medisoft Clinical System? Looking for a Medisoft Clinical replacement? Medisoft Clinical, along with several other EHR systems, will no longer be compliant with the ONC's final rules. Your existing data can be easily converted and migrated by Microwize to a new and compliant system. When you are searching for a Medisoft Clinical alternative, look no further! Microwize can set you up with the best option. We understand you are looking for an easy-to-use but comprehensive and compliant EHR. When you're looking for a Medisoft Clinical replacement, you want a system that is: Bridge Free: avoid systems that don't offer you a single database. When you have your scheduling data, billing data, clinical data, and imaging data under one roof, the data flow will be much faster, easier, and more reliable. On-Premise vs Cloud: depending on your environment, needs, and size, you may want a flexible system that is cloud-based, where you don't need to worry about operating systems, browsers, backups, or security. At the same time, if circumstances require you to host your data locally in the future, it shouldn't be a hassle to get the data back and set up on-premise. Innovative: if the time is right for a Medisoft Clinical alternative, you want a platform, not just a system. You want an EHR that offers a robust infrastructure and a company behind it that is innovative. Healthcare is always changing, and that is why you want a company that is always on the front lines of innovation. Stable: when looking to replace your Medisoft Clinical system, you want a partner with experience, focus, and financial backing. Scalable: one reason for migrating to a new EHR is to implement software that is easy enough for one provider, but powerful enough for multiple... - Published: 2022-06-13 - Modified: 2023-04-13 - URL: https://microwize.com/curemd-replacement/ CureMD Replacement CureMD Replacements and Alternatives Looking for a CureMD replacement? Your existing data can be easily converted and migrated by Microwize. When you are searching for a CureMD alternative, look no further! Microwize can set you up with the best option. We understand you are looking for an easy-to-use but comprehensive and compliant EHR. When you're looking for a CureMD replacement, you want a system that is: 1. Bridge Free: avoid systems that don't offer you a single database. When you have your scheduling data, billing data, clinical data, and imaging data under one roof, the data flow will be much faster, easier, and more reliable. 2. On-Premise vs Cloud: depending on your environment, needs, and size, you may want a flexible system that is cloud-based, where you don't need to worry about operating systems, browsers, backups, or security. At the same time, if circumstances require you to host your data locally in the future, it shouldn't be a hassle to get the data back and set up on-premise. 3. Innovative: if the time is right for a CureMD alternative, you want a platform, not just a system. You want an EHR that offers a robust infrastructure and a company behind it that is innovative. Healthcare is always changing, and that is why you want a company that is always on the front lines of innovation. 4. Stable: when looking to replace your CureMD system, you want a partner with experience, focus, and financial backing. 5. Scalable: one reason for migrating to a new EHR is to implement software that is easy enough for one provider, but powerful enough for multiple providers to use, with an easy workflow to maximize your productivity. You'll also want a system that can be paperless or "paper light. " 6. Functional: you might... - Published: 2022-05-31 - Modified: 2024-06-13 - URL: https://microwize.com/lytec-cloud-14-day-trial/ JTNDc2NyaXB0JTIwY2hhcnNldCUzRCUyMnV0Zi04JTIyJTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTIwc3JjJTNEJTIyJTJGJTJGanMuaHNmb3Jtcy5uZXQlMkZmb3JtcyUyRnYyLmpzJTIyJTNFJTNDJTJGc2NyaXB0JTNFJTBBJTNDc2NyaXB0JTNFJTBBJTIwJTIwaGJzcHQuZm9ybXMuY3JlYXRlJTI4JTdCJTBBJTIwJTIwJTIwJTIwcmVnaW9uJTNBJTIwJTIybmExJTIyJTJDJTBBJTIwJTIwJTIwJTIwcG9ydGFsSWQlM0ElMjAlMjI1MDIzMTAyJTIyJTJDJTBBJTIwJTIwJTIwJTIwZm9ybUlkJTNBJTIwJTIyOTVlMGRhODYtZTJlMS00Y2EwLWE4ZTQtZjQ0NzRkZTczMmEzJTIyJTBBJTIwJTIwJTdEJTI5JTNCJTBBJTNDJTJGc2NyaXB0JTNF - Published: 2022-05-31 - Modified: 2024-06-13 - URL: https://microwize.com/medisoft-cloud-14-day-trial/ 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 - Published: 2022-05-31 - Modified: 2024-06-14 - URL: https://microwize.com/buy-medisoft-advanced/ 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 - Published: 2022-05-31 - Modified: 2024-06-13 - URL: https://microwize.com/buy-medisoft-network-professional/ 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 - Published: 2022-05-31 - Modified: 2024-06-13 - URL: https://microwize.com/buy-medisoft-basic/ 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 - Published: 2022-05-31 - Modified: 2025-01-23 - URL: https://microwize.com/medisoft/medisoft-mobile/ Medisoft Mobile Medisoft Patient Kiosk/Intake Medisoft Mobile allows you to manage the entire patient intake process from anywhere with your iOS or Android device(s). It offers features that will help your practice decrease the amount of paper in your office, increase customer satisfaction, and ultimately streamline the patient intake process for both you and your patients. Medisoft Patient Intake: Discover how Medisoft Mobile transforms the patient intake process and simplifies workflows for your practice. With Medisoft Mobile, you can replace the traditional paper-based forms with a streamlined, mobile application that offers a superior patient experience. When you access Medisoft Mobile, you'll see a list of patients scheduled to visit your office that day. When your patient is ready to check in, hand them the tablet and select patient intake. The intuitive and user-friendly interface makes it easy for patients to complete and verify a variety of required information. Medisoft Mobile offers a simple interface that your patients can easily use. With Medisoft Mobile, you can easily upload unlimited practice-specific forms and waivers, which patients can sign electronically. This eliminates the need for paper-based forms and creates a completely paperless patient experience. Your existing patients can verify or edit their information on the tablet, and once they press submit, the information flows directly into Medisoft. You no longer need to spend countless hours copying information from intake forms into Medisoft, as the process is streamlined and automated. You can easily review the information, validate it, and apply it to the patient and case in Medisoft. With Medisoft Mobile, you can reduce administrative tasks, save time, and improve the patient experience. To see a full demo and learn more about how Medisoft Mobile can benefit your practice, call us at 800-955-0321 or fill out a form. Say goodbye to the traditional paperwork... - Published: 2022-05-04 - Modified: 2023-04-13 - URL: https://microwize.com/practice-fusion-replacement/ Practice Fusion Replacement Looking for a Practice Fusion replacement? Your existing data can be easily converted and migrated by Microwize. When you are searching for a Practice Fusion alternative, look no further! Microwize can set you up with the best option. We understand you are looking for an easy-to-use but comprehensive and compliant EHR. When you're looking for a Practice Fusion replacement, you want a system that is: 1. Bridge Free: avoid systems that don't offer you a single database. When you have your scheduling data, billing data, clinical data, and imaging data under one roof, the data flow is much faster, easier, and more reliable. 2. On-Premise vs Cloud: depending on your environment, needs, and size, you may want a flexible system that is cloud-based, where you don't need to worry about operating systems, browsers, backups, or security. At the same time, if circumstances require you to host your data locally in the future, it shouldn't be a hassle to get the data back and set up on-premise. 3. Innovative: if the time is right for a Practice Fusion alternative, you want a platform, not just a system. You want an EHR that offers a robust infrastructure and a company behind it that is innovative. Healthcare is always changing, and that is why you want a company that is always on the front lines of innovation. 4. Stable: when looking to replace your Practice Fusion system, you want a partner with experience, focus, and financial backing. 5. Scalable: one reason for migrating to a new EHR is to implement software that is easy enough for one provider, but powerful enough for multiple providers to use, with an easy workflow to maximize your productivity. You'll also want a system that can be paperless or "paper light. " 6. Functional: you... ## Posts - Published: 2026-09-14 - Modified: 2026-09-11 - URL: https://microwize.com/remote-it-technicians-for-msps/ Hiring is not the only way for an MSP to add service capacity. Remote IT technicians for MSPs can handle defined operational work while the MSP retains client ownership, tools, standards, and escalation authority. The model works best when the additional technicians operate as an extension of the existing team. Here are eight practical ways remote personnel can support growth. 1. Reduce the Daily Ticket BacklogAdditional technicians can work approved ticket types, follow existing documentation, and return complex issues to the correct escalation resource. 2. Answer Calls During Peak PeriodsCall volume can spike after updates, outages, holidays, or new client launches. Flexible coverage protects response times without permanently overstaffing quieter periods. 3. Cover Vacations and Staff TransitionsRemote resources provide continuity when internal technicians are unavailable. The MSP can preserve service while recruiting, onboarding, or cross-training employees. 4. Protect Senior Engineering CapacityWhen routine requests reach expensive escalation staff, projects and proactive work suffer. Remote help desk technicians can resolve documented issues and gather better diagnostic information. 5. Support Client OnboardingNew accounts create discovery, agent deployment, documentation, user setup, and early ticket demand. Added personnel can handle repeatable onboarding tasks under the project lead. 6. Extend Coverage WindowsA distributed team can cover earlier or later hours while maintaining planned handoffs. However, the agreement must define which requests receive immediate action and which wait for the primary team. 7. Add Specialized Operational SkillsAn MSP may need temporary depth in Microsoft 365, desktop support, application troubleshooting, or documentation. Matching personnel to a defined need can be faster than hiring for every skill. 8. Scale in Measured StepsLeaders can begin with a limited queue, client group, or schedule. Quality reviews and service data then show whether the model should expand. Make the Remote Team Part of the ProcessThe NIST Cybersecurity Framework emphasizes governance, risk understanding,... - Published: 2026-09-11 - Modified: 2026-09-11 - URL: https://microwize.com/ehr-downtime-checklist/ An EHR interruption can affect registration, documentation, prescribing, orders, communication, and billing. A useful EHR downtime checklist gives staff a safe way to continue essential work while technical teams identify the cause and restore service. The plan should reflect the practice’s EHR, specialty, locations, staffing, and legal obligations. Use these twelve items as a starting framework. 1. Define What Counts as DowntimeClarify whether the plan covers a complete vendor outage, local internet loss, workstation failure, identity problem, or degraded performance. Different causes require different responses. 2. Name the Downtime LeaderAssign authority to activate the plan, coordinate departments, contact vendors, and approve the return to normal operations. 3. Maintain Current Contact InformationKeep EHR, internet, IT, pharmacy, laboratory, imaging, clearinghouse, and leadership contacts available outside the affected system. 4. Prepare Approved Downtime FormsMaintain controlled paper or offline forms for registration, clinical notes, orders, messages, charges, and other essential workflows. 5. Establish Patient-Identification ProceduresDowntime must not weaken identity checks. Define how employees verify patients and match documentation when normal electronic tools are unavailable. 6. Protect Medications and Clinical CommunicationClinical leaders should define approved prescribing, result, referral, and urgent-message procedures. 7. Create a Communication PlanDecide how staff receive updates, how often, and from whom. Also define what employees may tell patients and external partners. 8. Preserve Security During WorkaroundsTemporary processes still require privacy, secure storage, limited access, and controlled disposal. 9. Document Technical TroubleshootingRecord symptoms, affected sites, start time, changes, vendor case numbers, and actions taken. 10. Plan the Recovery SequenceIdentify which functions must return first and how the practice validates access, interfaces, devices, and performance. 11. Reconcile Downtime RecordsAssign responsibility for entering, scanning, matching, validating, and securely storing information created during the interruption. 12. Test and Improve the PlanRun tabletop exercises and practical tests. After an outage, document lessons, owners, and deadlines for... - Published: 2026-09-10 - Modified: 2026-09-11 - URL: https://microwize.com/msp-overflow-help-desk-support/ Client growth is good news for an MSP until the ticket queue grows faster than the service team. Missed calls, delayed updates, and technician fatigue can weaken otherwise strong client relationships. Overflow help desk support gives an MSP added capacity while the primary team keeps control of standards, escalation, and account strategy. These seven signs indicate that additional help desk coverage may be necessary. 1. Ticket Backlogs PersistA temporary spike can happen, but a queue that remains elevated for weeks signals a capacity mismatch. Overflow technicians can take defined request types while senior staff address complex work and root causes. 2. Calls Regularly Reach VoicemailClients expect a clear path to assistance. If technicians cannot answer because they are already troubleshooting, an overflow team can receive calls, verify users, create accurate tickets, and resolve approved issues. 3. Response Times Are SlippingMissed SLA targets often appear before clients formally complain. Additional coverage can stabilize first response, triage, and updates while the MSP evaluates hiring and process improvements. 4. Senior Engineers Handle Routine RequestsWhen escalation resources spend much of the day on password resets or basic application problems, the MSP loses expensive technical capacity. Properly scoped Tier 1 support protects engineering time. 5. Vacations Create Coverage GapsA lean team may operate well until illness, vacation, training, or turnover removes one person. Flexible overflow support creates resilience without keeping unused full-time capacity throughout the year. 6. New Client Onboarding Overwhelms OperationsOnboarding creates simultaneous documentation, deployment, discovery, and ticket volume. Temporary support capacity lets the core team focus on the transition while clients still receive timely day-to-day help. 7. Technicians Show Signs of BurnoutConstant calls, after-hours work, and an endless queue reduce quality and retention. Overflow support should not replace better management, but it can provide breathing room while leadership fixes workload and process issues.... - Published: 2026-09-01 - Modified: 2026-08-13 - URL: https://microwize.com/questions-to-ask-managed-it-provider/ Choosing a managed IT services provider affects far more than the help desk. The provider may administer privileged accounts, monitor critical systems, manage backups, and respond when technology interrupts the business. Therefore, a polished proposal is not enough. Leaders need specific answers that reveal how the relationship will work under normal conditions and during an incident. Use these 11 questions to compare providers consistently. Ask each company to document its answers in the proposal, service catalog, or contract. 1. What Is Included, and What Costs Extra? Ask for a detailed service catalog covering users, devices, locations, applications, infrastructure, security tools, projects, and onsite visits. In addition, request a written list of exclusions. A clear provider can distinguish recurring support from separately billed work before an invoice creates a surprise. 2. Who Answers the Help Desk? Learn whether employees reach the provider’s own technicians or a subcontracted team. Also ask about support hours, technician locations, identity-verification procedures, escalation tiers, and after-hours coverage. The answer should explain the complete path from first contact to specialist resolution. 3. What Do Your Service Levels Actually Measure? A service-level agreement should define priority levels, initial-response targets, update frequency, escalation, and reporting. However, response time is not the same as resolution time. Ask how the provider measures both and what happens when performance misses the target. 4. How Will You Protect Privileged Access? Managed providers often hold powerful credentials. Therefore, ask about individual technician accounts, multi-factor authentication, least privilege, approval controls, session logging, and prompt access removal. Shared administrator passwords without accountability should be a red flag. 5. How Do You Detect and Communicate Security Incidents? Request the provider’s incident-notification timeframe, communication process, customer responsibilities, evidence-retention practices, and recovery role. CISA’s risk guidance for MSP customers recommends defining service levels, shared responsibilities, incident management, records, software... - Published: 2026-08-31 - Modified: 2026-08-13 - URL: https://microwize.com/it-infrastructure-warning-signs/ Technology problems rarely appear without warning. Before a major outage, employees may experience repeated slowdowns, backups may fail quietly, or one person may become the only source of critical knowledge. These IT infrastructure warning signs help small-business leaders recognize growing risk before it disrupts customers and operations. One symptom does not always require a large project. However, several warning signs together usually justify a structured infrastructure assessment and a prioritized improvement plan. 1. The Same Outages Keep Returning A recurring internet interruption, server crash, application freeze, or authentication failure suggests that the team is treating symptoms instead of causes. Review incident patterns, affected systems, timing, and previous fixes. Then assign ownership for permanent corrective action. 2. Critical Hardware Is Past Its Supported Life Aging servers, firewalls, switches, storage, and operating systems become harder to patch and replace. In addition, expired warranties can lengthen recovery when equipment fails. Maintain a lifecycle inventory with purchase dates, support status, dependencies, replacement windows, and budget estimates. 3. No One Can Prove That Backups Restore Green backup notifications are not the same as tested recovery. The business should know what it backs up, how often, where copies reside, and how long restoration takes. Most importantly, the team should perform documented recovery tests and correct failed results. 4. The Network Has Little or No Documentation If diagrams, device inventories, configurations, warranties, and administrator ownership exist only in someone’s memory, every incident becomes slower. Therefore, document the current environment and store the information securely where authorized people can reach it during an emergency. 5. Storage, Memory, or Bandwidth Is Always Near Its Limit Systems running close to capacity can slow down, fail unpredictably, or leave no room for growth. Establish thresholds and forecasts for storage, server resources, internet usage, cloud consumption, and licensing. As a result, the... - Published: 2026-08-25 - Modified: 2026-08-31 - URL: https://microwize.com/remote-desktop-tools-it-support/ When an employee cannot open an application, connect to a printer, or complete a critical task, an IT technician often needs to see the problem—not just hear a description of it. Remote desktop tools allow authorized support professionals to view or control a device from another location, diagnose the issue, and guide the user through a solution. For an SMB working with a managed service provider, remote desktop for IT support can shorten downtime and reduce onsite visits. It also creates privileged access to business systems, so the technology and the provider’s security practices deserve careful scrutiny. What Does Remote Desktop for IT Support Mean? Remote desktop support uses software to create a controlled connection between a technician and an endpoint such as a laptop, desktop, server, or mobile device. Depending on the tool and permissions, the technician may be able to view the screen, control the mouse and keyboard, transfer files, run diagnostics, restart services, or reconnect after a reboot. The National Institute of Standards and Technology defines remote access broadly as access across a network connection rather than physical presence. Its Guide to Enterprise Telework, Remote Access, and BYOD Security recommends securing the components of remote-access technologies against expected threats and establishing related policies. The Main Types of Remote Support Tools MSPs Use There is no single tool used by every MSP. Providers usually select a platform or combination of platforms based on device types, security requirements, ticketing integration, client size, and support model. Attended Remote Support Attended support requires the user to approve or initiate the session. The technician may send a secure link or provide a short session code. This model is useful when an employee is present and can describe the problem, reproduce it, and confirm the outcome. Unattended Remote Access Unattended access uses an... - Published: 2026-08-24 - Modified: 2026-08-31 - URL: https://microwize.com/it-support-sla-response-times/ When a server is down or a key employee cannot work, “we will get to it soon” is not a useful support commitment. An IT support service level agreement should replace vague promises with clear expectations: how quickly the provider will acknowledge the issue, when technical work begins, how priority is assigned, and what happens if the problem is not resolved. For small and midsize businesses, understanding IT support SLA response times is essential before signing or renewing a managed services agreement. The fastest number in a proposal is not always the most meaningful one. A good SLA connects response targets to business impact, coverage hours, escalation, communication, and measurable reporting. What Is an IT Support SLA? An IT support SLA is the portion of a service agreement that defines measurable support commitments. It should explain what services are covered, when the helpdesk is available, how requests are submitted, how tickets are prioritized, and how performance is measured. A useful SLA typically defines: Support hours and any after-hours coverage Approved ways to open a ticket Priority or severity levels Initial response targets Update or communication intervals Escalation procedures Exclusions, dependencies, and customer responsibilities Reporting and review practices The agreement should be specific enough that both parties can look at the same ticket history and reach the same conclusion about whether the commitment was met. Response Time Is Not Resolution Time This is the most important distinction in an IT support SLA. Response time measures how long it takes the provider to acknowledge and begin evaluating a request. Resolution time measures how long it takes to restore service or fully fix the issue. A provider may promise a 15-minute response to a critical outage, but that does not mean every outage will be resolved in 15 minutes. Resolution can depend on... - Published: 2026-08-18 - Modified: 2026-08-13 - URL: https://microwize.com/it-infrastructure-outsourcing-smb/ Servers, cloud platforms, networks, backups, firewalls, and business applications must work together every day. As an organization grows, keeping that environment reliable can demand more time and expertise than a small internal team can provide. IT infrastructure outsourcing gives an SMB access to specialized people and management processes without building every capability in-house. The term can mean anything from monitoring a few servers to operating most of the technology environment. Before comparing providers, business leaders need a precise answer to three questions: what is included, who owns each responsibility, and how performance and security will be measured. What Is IT Infrastructure Outsourcing? IT infrastructure outsourcing is an arrangement in which an external provider manages selected technology systems and operational tasks. The business still owns its goals, data, risk decisions, and vendor relationships unless the contract explicitly assigns them elsewhere. The provider may work as the primary infrastructure team or supplement internal IT with monitoring, maintenance, projects, and specialist escalation. What Infrastructure Services Are Usually Included? Server Management Providers may monitor physical and virtual servers, install approved updates, review capacity, troubleshoot services, maintain configurations, and coordinate hardware or cloud changes. Network Management Network services can include switches, wireless access points, firewalls, internet connectivity, VPNs, performance monitoring, and coordination with carriers. Cloud Infrastructure Depending on scope, the provider may administer cloud resources, identities, virtual machines, storage, policies, costs, and connections between cloud and onsite systems. Backup and Recovery Infrastructure support may include backup monitoring, failed-job remediation, retention reviews, recovery testing, and documentation. A backup that has never been tested is not a complete recovery plan. Monitoring and Maintenance Central monitoring can identify low storage, failed services, connectivity problems, hardware warnings, or unusual activity. Routine maintenance then addresses risks before they become outages. What May Not Be Included? Infrastructure outsourcing does not automatically... - Published: 2026-08-17 - Modified: 2026-08-13 - URL: https://microwize.com/remote-it-help-desk-guide/ When an employee cannot sign in, a shared drive disappears, or a laptop stops cooperating before a customer meeting, the business needs a reliable place to ask for help. A remote IT help desk gives employees access to trained technicians without requiring a full onsite IT team. For small and midsize businesses, the value is not simply answering the phone. Instead, a strong help desk organizes every request, verifies the user, assigns priority, solves common issues remotely, escalates complex problems, and documents the result. This guide explains how that process works, what it usually costs, and which organizations benefit most. What Is a Remote IT Help Desk? A remote IT help desk is a centralized support service that assists employees by phone, email, chat, ticket portal, and secure remote-access tools. Technicians can diagnose many software, account, connectivity, device, and access problems without traveling to the office. The help desk may operate as the company’s primary IT support team or work alongside internal IT. In either case, it becomes the first point of contact for day-to-day technology problems. How the Remote Help Desk Workflow Works First, the employee opens a ticket. Approved channels capture the user, device, problem, timing, and business impact. Next, the help desk verifies the request. A technician confirms identity before handling passwords, permissions, or sensitive systems. Then, the team assigns a priority. For example, a companywide outage should move faster than a routine software request. A technician investigates. The technician reviews device information, asks focused questions, and may start an authorized remote session. Afterward, the technician resolves or escalates the issue. Common problems stay with the front-line team; however, server, network, security, or vendor issues move to a specialist. Finally, the team documents the work. Notes record the cause, actions, outcome, and any follow-up. What Problems Can... - Published: 2026-08-12 - Modified: 2026-08-12 - URL: https://microwize.com/24-7-outsourced-it-support/ A server alert at 2:00 a. m. and a password reset at 2:00 a. m. are both “after-hours IT issues,” but they do not require the same response. That distinction is the key to understanding 24/7 outsourced IT support. For most small and mid-sized businesses, always-on support should not mean paying a full team to answer every routine request instantly overnight. It should mean that critical systems are monitored, urgent incidents reach the right person, and employees know exactly where to turn outside normal business hours. What Is 24/7 Outsourced IT Support? 24/7 outsourced IT support gives a business access to external monitoring, helpdesk, or incident-response resources around the clock. The provider may handle support directly, use an on-call rotation, or combine automated monitoring with human escalation. The phrase can refer to three different service levels: 24/7 monitoring: tools watch servers, networks, backups, endpoints, or security systems continuously and create alerts when defined conditions occur. 24/7 emergency response: a technician responds to business-critical outages or security incidents at any hour. 24/7 user helpdesk: employees can contact a live support team for routine and urgent issues at any time. These are not interchangeable. A plan that includes continuous monitoring may still route ordinary user tickets to the next business day. What 24/7 Coverage Usually Includes Continuous Monitoring and Automated Alerts Monitoring tools can track whether servers, cloud resources, network devices, backup jobs, and critical services are available and healthy. They may also flag storage capacity, failed processes, unusual activity, or endpoint-security events. The value comes from what happens after the alert. Ask whether alerts are only logged, reviewed by a human, or tied to an automatic remediation and escalation process. Critical Incident Triage When a major outage or suspected security event occurs, an after-hours responder confirms the problem, measures its impact,... - Published: 2026-08-11 - Modified: 2026-08-11 - URL: https://microwize.com/whats-included-in-it-support-services/ When a provider says it offers “IT support,” the phrase can hide a lot of ambiguity. Does that mean password resets and printer problems? Cybersecurity monitoring? Cloud administration? Strategic planning? For a small or mid-sized business, the answer matters because unclear scope is one of the fastest ways to end up with surprise charges, unresolved tickets, or critical responsibilities falling between vendors. This plain-English guide explains what IT support services typically include, what usually requires a broader managed plan or separate project, and what to ask before signing an agreement. What Are IT Support Services? IT support services keep employees, devices, business applications, and core systems working reliably. Support may be delivered by an in-house employee, a remote helpdesk, a managed service provider, or a combination of internal and external teams. Most day-to-day support falls into three layers: Tier 1: common user issues such as password resets, basic software problems, connectivity questions, and account access. Tier 2: more involved troubleshooting, device configuration, application errors, permissions, and recurring problems. Tier 3: advanced infrastructure, cloud, network, security, and engineering work that may require a specialist. A remote helpdesk usually handles Tier 1 and Tier 2 requests, while a fully managed IT plan adds proactive monitoring, infrastructure management, security, vendor coordination, and planning. What IT Support Typically Includes User Helpdesk and Troubleshooting This is the part employees notice most. Users contact the support team by phone, email, chat, or a ticket portal when something stops working. Common requests include slow computers, application crashes, browser issues, printer problems, audio or camera failures, file access, and general “how do I” questions. A strong helpdesk does more than close tickets. It documents recurring issues, spots patterns, and creates repeatable fixes that reduce future interruptions. Account Access and Identity Support Support teams commonly handle password resets, account... - Published: 2026-08-11 - Modified: 2026-08-12 - URL: https://microwize.com/how-to-choose-ehr-system-medical-practice/ Learning how to choose an EHR system is an important step for any medical practice. The right platform can support efficient clinical documentation, billing, patient communication, reporting, and care coordination. A poor fit can create extra clicks, disrupt workflows, and make it harder for staff to complete everyday tasks. If you are wondering how to choose an EHR system, start with your practice’s requirements—not a vendor’s feature list. A structured evaluation helps you compare products consistently and identify the system that best fits your specialty, workflows, budget, and long-term goals. 1. How to Choose an EHR System Based on Your Practice’s Needs Every medical practice is different, even within the same specialty. Before scheduling demonstrations, document how your team currently handles scheduling, intake, clinical documentation, orders, referrals, patient messages, charge capture, claims, payments, and reporting. Include physicians, nurses, billers, administrators, and other daily users in the discussion. Ask each group what works today, what slows them down, and which capabilities are essential in a new system. Consider: Practice size, locations, and specialties Common visit types and documentation requirements Patient volume and expected growth Billing and revenue cycle workflows Remote, mobile, and multi-location access Reporting and quality-program needs Staff experience and training requirements Separate requirements into “must have,” “important,” and “nice to have” categories. This makes it easier to compare systems without being distracted by features your practice may never use. 2. Evaluate Implementation and Training Support Even a well-designed EHR can fail to deliver value if implementation is poorly planned. Ask who will manage discovery, configuration, testing, data migration, training, and go-live support. Request a written implementation plan with responsibilities, milestones, estimated timelines, and costs. Training should reflect each user’s role. Physicians may need help configuring documentation workflows, while front-desk and billing teams need training focused on scheduling, eligibility, charge... - Published: 2026-08-11 - Modified: 2026-08-12 - URL: https://microwize.com/ehr-vendor-rankings-awards/ EHR vendor rankings and industry awards can be useful starting points when a medical practice is comparing software. They can highlight products that perform well in customer surveys, demonstrate strong adoption, or receive recognition from industry organizations. But a top ranking does not automatically mean that an EHR is the right fit for every practice. This article was originally published in 2015 after Greenway Health received recognition for customer satisfaction among primary care physicians. The EHR market—and the way practices evaluate technology—has changed considerably since then. Today, rankings are best understood as one piece of a broader selection process. What Does “Top EHR Vendor” Actually Mean? The phrase can refer to very different measurements. One report may rank vendors by overall market share, while another focuses on customer satisfaction, usability, implementation quality, specialty performance, or revenue cycle capabilities. Awards may also be based on editorial review, submitted applications, customer votes, or a limited survey sample. Before relying on a ranking, identify exactly what was measured. A vendor named highly satisfactory by small independent primary care practices may not receive the same result from a survey of large health systems. Both findings can be valid because the organizations have different workflows, resources, and priorities. Questions to Ask About an EHR Ranking Look beyond the headline and review the methodology whenever it is available. Useful questions include: Who conducted the research? Consider whether the publisher is independent, transparent, and experienced in healthcare technology. Who participated? Review the number of respondents and the types, sizes, and specialties of their organizations. What was measured? Customer satisfaction, features, usability, value, support, and market share are not interchangeable. When was the data collected? EHR platforms, ownership, service teams, and product strategies can change over time. Was the ranking sponsored? Sponsorship does not necessarily invalidate a report,... - Published: 2026-07-29 - Modified: 2026-08-12 - URL: https://microwize.com/best-medical-billing-software-2026/ At Microwize, we have spent more than 30 years implementing, supporting, and consulting on medical billing software for independent physician practices and medical billing companies across the country. While we specialize in Medisoft and consider it the strongest fit for the audiences we serve, we have worked alongside practices using many of the industry's leading platforms. This comparison reflects that experience honestly — where each solution genuinely excels, where it falls short, and who it is actually built for. Our goal is to help you choose the right platform for your organization, not to sell you on any one product. That said, we will be transparent: where we believe Medisoft is the strongest choice, we say so — and we explain exactly why. Who This Guide Is ForThis comparison is written specifically for two audiences:Independent physician practices — solo providers through mid-size groups of 15 or fewer providers who handle billing in-house or with a small billing teamMedical billing companies and RCM firms — independent billing services managing multiple client practices and looking for software that supports that workflow efficientlyIf you are running a large health system or a hospital network with a dedicated IT department, the platforms covered here may be too lightweight for your needs. This guide is for the independent side of healthcare. Quick ComparisonSoftwareBest ForCloudEase of UseBilling Company FriendlyMedisoftSmall practices & billing companies⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐AdvancedMDGrowing multi-provider groups⭐⭐⭐⭐⭐⭐⭐⭐Kareo (Tebra)Cloud-first small practices⭐⭐⭐⭐⭐⭐⭐athenaOneLarger integrated organizations⭐⭐⭐⭐⭐⭐⭐eClinicalWorksLarge practices in the ecosystem⭐⭐⭐⭐⭐⭐⭐NextGenSpecialty and multi-location groups⭐⭐⭐⭐⭐⭐⭐DrChronoApple-first mobile practices⭐⭐⭐⭐⭐⭐⭐PracticeSuiteBilling company-specific workflows⭐⭐⭐⭐⭐⭐⭐⭐⭐CareCloudRevenue cycle-focused groups⭐⭐⭐⭐⭐⭐⭐⭐RXNTBudget-conscious small practices⭐⭐⭐⭐⭐⭐⭐1. Medisoft — Best Overall for Small Practices and Medical Billing CompaniesWe will be upfront: Medisoft is the platform Microwize specializes in, and we are authorized resellers. But our recommendation here is not based on that relationship — it is based on three decades of watching practices and billing companies choose, implement,... - Published: 2026-07-29 - Modified: 2026-08-12 - URL: https://microwize.com/7-ways-independent-medical-practices-are-using-ai-right-now/ The numbers are hard to ignore. According to the American Medical Association's 2026 survey, more than 80% of physicians now use AI professionally in some capacity — up from 38% just three years ago. That is not a slow adoption curve. That is a shift. For independent practices and medical billing companies, the question is no longer whether AI belongs in healthcare operations. It is where it delivers real, measurable value — and how to implement it without disrupting the workflows your team already depends on. At Microwize, we have been supporting independent practices for more than 30 years. Here is where we are seeing AI make a genuine difference right now. 1. Answering the Phones 24/7, Without Adding Headcount The average independent practice misses up to 34% of incoming calls. Those are not just unanswered phones — they are patients who did not book, did not reschedule, or called a competitor instead. AI-powered medical receptionists like Vosita AIR — built specifically for independent practices — answer every call instantly, around the clock, 365 days a year. Patients can book appointments, cancel, get directions to your office, hear your hours, and get answers to the questions your front desk fields dozens of times a day. What makes this different from a generic answering service: It is customizable to your practice — your specialty, your workflows, your FAQs It integrates with your existing scheduling system so bookings happen in real time It is HIPAA-compliant and built for healthcare, not retrofitted from a general call center tool It supports your front desk staff rather than replacing them — freeing them for the patient interactions that actually require a human After-hours coverage alone is a significant operational win for small practices. Patients do not keep business hours. Your AI receptionist can. 2. Automating... - Published: 2026-07-24 - Modified: 2026-08-12 - URL: https://microwize.com/optum-2026-medisoft-lytec-claims-eligibility-changes/ If your practice uses Medisoft or Lytec to submit electronic claims or verify patient eligibility, an important deadline is approaching. Optum is making changes to how electronic transactions are processed, and many practices will need to take action before September 1, 2026 to avoid disruptions to claims processing, delayed reimbursements, and the cash flow problems that follow. This article explains what is changing, who is affected, what your options are, and how to prepare before the deadline arrives. What Is Changing? Optum is updating the technical format it requires for electronic transactions. As a result, the connections that many Medisoft and Lytec practices currently use to submit claims and verify eligibility will stop functioning after the deadline. This is not a software bug or a temporary outage — it is a permanent change driven by Optum's requirements. According to CGM, the company behind Medisoft and Lytec, the ECG2 format update will not be built into these products. That means practices relying on existing connections will need to transition to a supported alternative before the cutoff. Why This MattersWhen a clearinghouse connection stops working, the impact on a practice is immediate:Claims stop going out. If claims cannot be submitted electronically, they either pile up or require manual workarounds. Eligibility checks fail. Staff cannot verify patient coverage before appointments, increasing the risk of claim denials. Reimbursement is delayed. Claims that don't go out don't get paid. Delayed reimbursement means delayed cash flow. Cash flow suffers. For many practices, even a short disruption in claim submissions can have a meaningful impact on monthly revenue. The good news is that this disruption is entirely avoidable — but only for practices that prepare in advance. Who Is Affected? This change affects medical practices and billing companies using Medisoft or Lytec that currently submit electronic claims... - Published: 2026-07-15 - Modified: 2026-07-15 - URL: https://microwize.com/ai-adoption-in-medical-practices-2026/ Executive SummaryArtificial intelligence adoption in medical practices is accelerating as healthcare organizations look for practical ways to reduce administrative burden, improve operational efficiency, and support patient care. According to the American Medical Association’s 2026 physician AI survey, more than 80% of physicians now use AI professionally in some capacity. That represents a significant increase from previous years as AI-powered healthcare tools move from experimentation into everyday clinical and administrative workflows. For independent medical practices, the conversation has shifted from whether AI will be adopted to where it can deliver the greatest operational value. This report examines current AI adoption trends, common healthcare use cases, implementation challenges, and opportunities for independent practices considering AI-powered solutions. Key Findings on AI Adoption in Medical PracticesMore than 80% of physicians reported using AI professionally in 2026. Physician AI adoption increased from 38% in 2023 to 66% in 2024 before exceeding 80% in 2026. Administrative automation remains one of the most commonly identified opportunities for AI in healthcare. Healthcare organizations are increasingly using AI to improve documentation, scheduling, patient communication, revenue cycle management, and operational efficiency. The AMA’s 2024 physician survey results found that 66% of surveyed physicians were using healthcare AI, up from 38% in 2023. The survey also identified administrative burden reduction through automation as a leading opportunity for the technology. Where Medical Practices Are Using AI TodayClinical DocumentationMany providers are adopting AI-powered tools to assist with clinical documentation, note generation, visit summarization, and chart preparation. These tools can reduce documentation time and allow physicians to spend more time focusing on patients. Common applications include ambient documentation, draft progress notes, patient-visit summaries, medical research summaries, and assistance organizing information from the electronic health record. Revenue Cycle ManagementAI is increasingly being used to identify claim issues, predict denials, support coding workflows, and streamline billing... - Published: 2026-07-09 - Modified: 2026-08-12 - URL: https://microwize.com/in-house-it-vs-outsourced-it/ When your business hits a technology wall -- tickets piling up, systems slow, no one sure who's responsible for security -- you face a familiar fork: hire someone in-house, or outsource. Both paths sound reasonable. The difference becomes clear when you run the numbers. This article breaks down the true cost of each model, side-by-side, so you can make a decision based on dollars and coverage -- not gut feeling. If you're weighing this for your small or mid-sized business, you're in the right place. For a broader overview of support options, see our complete guide to remote IT support services. The Real Cost of an In-House IT HireSalary is only the beginning. Here's what a single in-house IT hire actually costs a small business in 2026:Cost ItemAnnual EstimateBase salary (IT Support Technician, NJ)$55,000 - $75,000Payroll taxes (FICA, FUTA, SUTA)$5,000 - $7,000Health insurance (employer contribution)$6,000 - $12,000Paid time off (15–20 days + holidays)$3,500 - $5,500Hardware, licenses, tools$2,000 - $4,000Training & certifications$1,500 - $3,000Recruitment cost (one-time, amortized)$2,000 - $5,000TOTAL ANNUAL COST$75,000 - $111,500That total -- $75K to over $110K per year -- is for a single Level 1 IT technician. It does not include a manager, a security engineer, or anyone to cover nights and weekends. And it assumes you can find and keep the right person, which is no small challenge in today's job market. The Hidden Costs That Don't Show Up on a Job OfferBeyond salary and benefits, in-house IT introduces structural costs that compound over time:Coverage gaps: Your employee works 40 hours a week. Your users need support beyond that. Skill ceiling: A generalist hire cannot be a network engineer, security analyst, and cloud architect simultaneously. Turnover: Average IT employee tenure is under three years. Every exit triggers recruitment, onboarding, and a productivity gap. Liability risk: One misconfigured... - Published: 2026-05-28 - Modified: 2026-07-15 - URL: https://microwize.com/electronic-medical-records-software/ Microwize Technology has positioned itself as an industry leader in the reselling of electronic medical records software, offering Allscripts and McKesson products that can help physicians bring their medical records keeping up to date. Electronic medical records software has become a core part of how medical practices manage patient information, clinical documentation, billing, scheduling, and daily operations. For independent practices, the right EMR or EHR solution can help reduce paperwork, improve access to patient records, and support a more organized workflow. As healthcare technology has evolved, many long-standing medical software products have also changed ownership over time. MEDISOFT, for example, was previously associated with McKesson and later eMDs. Today, eMDs is part of CompuGroup Medical, also known as CGM. CGM announced that eMDs is now part of CompuGroup Medical, expanding its healthcare software and services in the U. S. For practices using MEDISOFT or evaluating electronic medical records and billing software, Microwize Technology provides support, implementation guidance, training, and ongoing service to help practices get the most from their system. What Is Electronic Medical Records Software? Electronic medical records software, often called EMR software, allows healthcare providers to create, store, manage, and access patient medical records digitally. Instead of relying on paper charts, practices can use EMR software to document visits, review patient history, manage clinical notes, and improve access to important information. Modern EMR and EHR systems may include features such as: Digital patient charts Clinical documentation Appointment scheduling Electronic prescribing Billing and claims management Patient communication tools Reporting and analytics Cloud access and remote work options Why Medical Practices Use EMR Software Medical practices rely on EMR software to improve efficiency, reduce manual paperwork, and keep patient information organized. A digital system can make it easier for providers and staff to access records, track patient visits, manage documentation, and support billing workflows. For small and independent practices, EMR software can also help connect clinical, administrative, and financial tasks in one system. This is especially important for practices that want to streamline their... - Published: 2026-05-27 - Modified: 2026-08-12 - URL: https://microwize.com/outsourced-it-support-cost/ “What does outsourced IT support cost? ” is the most common question small business owners ask on a first sales call, and it’s also the question most providers answer worst. The honest answer involves ranges, assumptions, and a few real variables — but it’s not mysterious, and you don’t have to wait for a quote to get a sense of what you’ll pay. This guide walks through the pricing models outsourced IT providers actually use, typical ranges for small and mid-sized businesses in 2026, how the math compares to hiring in-house, and the red flags to watch for when you’re comparing quotes. By the end, you should be able to read any proposal and know roughly whether the number is reasonable for your business. What You’re Actually Paying For Before looking at numbers, it’s worth being clear about what’s in the box. “Outsourced IT support” is not a single thing — the price changes dramatically depending on how much you’re asking the provider to handle. The main scope categories: Helpdesk-only support. User tickets, password resets, email issues, basic troubleshooting. The lightest and cheapest tier. Fully managed IT support. Everything a helpdesk covers plus endpoint management, patching, onboarding/offboarding, basic security, and vendor coordination. Virtual IT department. Fully managed plus ongoing oversight, monthly reporting, light planning, and the functions of an internal IT team delivered remotely. Co-managed IT support. You have an internal IT person; the provider fills gaps. Pricing reflects a smaller share of the work. The scope you need drives more of the price than any other factor. A 30-person business paying $1,500 a month and another 30-person business paying $5,500 a month aren’t getting ripped off or a great deal — they’re usually just buying different scopes. Our outsourced IT support complete guide breaks down what each scope actually... - Published: 2026-05-15 - Modified: 2026-08-12 - URL: https://microwize.com/managed-it-vs-outsourced-it/ “Managed IT” and “outsourced IT” get used interchangeably all the time — often by the same provider, on the same webpage, describing the same service. That’s not helpful when you’re trying to figure out what to actually buy. The terms overlap, but they’re not identical, and the difference matters enough that getting it wrong can cost you real money and real uptime. This guide draws the line between the two, explains what you actually get under each label, and walks through how to pick the right model for a small or mid-sized business. It’s the short version — no jargon, no fluff, just the decision you actually have to make. The Short Answer Outsourced IT is a broad umbrella term. It means any arrangement where some or all of your IT work is handled by an external party instead of employees on your payroll. That includes break-fix shops you call when something goes wrong, project-based consultants, hourly technicians, and full ongoing service relationships. Managed IT is a specific type of outsourced IT. It means you’ve signed a contract with a provider to proactively manage some or all of your IT environment for a flat monthly fee, with defined service levels and ongoing responsibility. In other words: all managed IT is outsourced IT, but not all outsourced IT is managed. The difference is the word proactive and the word ongoing. For the broader category overview, our outsourced IT support complete guide covers every flavor of outsourced arrangement in detail. What “Outsourced IT” Usually Means When someone says “I’m outsourcing my IT,” they could mean any of the following: Break-fix IT. You call a shop when something breaks, they fix it, they bill you by the hour. No ongoing relationship, no proactive work. Hourly consultant. A freelance IT person you call when... - Published: 2026-05-04 - Modified: 2026-07-15 - URL: https://microwize.com/emr-software/ Microwize Technology provides top EMR software products, including Allscripts and McKesson, and the experience and resources physicians need to bring their facilities into a new era of medical technology. Selecting electronic medical records software is one of the most important technology decisions a medical practice can make. The right EMR system can help providers manage patient information, improve clinical documentation, streamline scheduling and billing workflows, and give authorized staff more efficient access to patient records. However, choosing EMR software involves more than comparing feature lists. Practice size, medical specialty, staff workflow, billing requirements, deployment preferences, training needs, integration capabilities, and long-term growth plans should all influence the decision. For more than 25 years, Microwize has helped healthcare organizations implement, support, and optimize healthcare technology solutions. From independent medical practices to specialty clinics and long-term care facilities, our team helps providers evaluate and implement software that supports their clinical, administrative, and financial needs. This guide explains how to choose EMR software for a medical practice, which features to evaluate, what questions to ask vendors, and how to prepare for a successful implementation. What to Look for in EMR SoftwareThe best EMR software should support the way your practice operates while creating opportunities to improve efficiency. Before selecting a platform, evaluate how well it supports your clinical, administrative, patient communication, and financial workflows. Modern EMR systems may include:Electronic patient chartsClinical documentationAppointment schedulingElectronic prescribingBilling and claims managementPatient communication toolsReporting and analyticsCloud-based accessRole-based security controlsIntegration with laboratories, pharmacies, and billing platformsEase of UseAn EMR system should be intuitive for physicians, nurses, medical assistants, front-desk staff, administrators, and billing teams. A platform may offer an extensive set of features but still create inefficiencies if employees find it difficult to navigate or if routine tasks require too many steps. During a software demonstration, ask the vendor to show how users complete everyday tasks such as documenting a visit, reviewing patient history, issuing a prescription, scheduling an appointment, updating insurance information, and submitting charges for billing.... - Published: 2026-04-22 - Modified: 2026-08-12 - URL: https://microwize.com/outsourced-it-department-virtual-team/ A 25-person company rarely needs a full-time IT director. It also rarely doesn’t need one. That’s the paradox most small businesses run into: they’re too small to justify hiring a real IT team, but too reliant on technology to keep winging it. Someone has to answer questions. Someone has to onboard the new hire’s laptop. Someone has to notice when the backup has been failing for three weeks. An outsourced IT department — also called a virtual IT team or IT department as a service — solves this exact problem. You get the functions of an internal IT team without actually hiring one. For a lot of SMBs, it’s the most honest answer to the question “how do we handle IT properly without overbuilding? ” This guide walks through what an outsourced IT department actually includes, how it’s different from just hiring a helpdesk, and when it makes sense as the main way a small business runs its technology. What Is an Outsourced IT Department? An outsourced IT department is a full external team that takes on the responsibilities an internal IT department would normally handle. Not just tickets — the whole function. That includes day-to-day user support, endpoint management, email and account administration, basic network operations, vendor coordination, and the light oversight that keeps everything from slowly drifting into chaos. The “virtual” part is just delivery. The team works remotely, uses modern remote management tools, and shows up in your Slack, email, or ticketing portal instead of your office. For the kinds of base-level IT work most SMBs actually need done, remote delivery is faster and cheaper than on-site — and often more responsive, because you’re not waiting for someone to drive over. It’s worth being specific about what this model is not. It’s not an enterprise architecture consultancy.... - Published: 2026-04-09 - Modified: 2026-08-12 - URL: https://microwize.com/fully-managed-vs-co-managed-it-support/ Most small businesses don’t struggle with whether they need IT support. They struggle with how much of it they want to own themselves. Do you hand the whole thing to an external team and get out of the way? Or do you keep an internal person (or two) and bring in a provider to fill the gaps? That’s the fully managed vs co-managed decision, and it’s one of the most consequential IT choices an SMB will make. The right answer depends less on your size and more on what you already have in-house, how much control you want, and what kinds of problems you want solved. This guide breaks down both models, what each actually costs in time and money, and how to tell which one fits. What Is Fully Managed IT Support? Fully managed IT support means a third-party provider handles everything in your IT environment. Helpdesk tickets, user onboarding, endpoint management, email, basic networking, security hygiene, software updates — all of it. You don’t have an internal IT person, or if you do, they’re focused on something else entirely (like a technical product role, not operations). With a fully managed model, your provider is the IT department. They own the runbook. They’re accountable when something goes wrong, and they’re the first call when anything breaks. You get predictable monthly pricing in exchange for handing over day-to-day operational responsibility. This is the model most SMBs default to, and for good reason: it’s simple, it’s clean, and it removes IT as a thing you have to think about. For a broader look at how this fits into the spectrum of modern support options, our remote IT support services guide covers the full landscape. What Is Co-Managed IT Support? Co-managed IT support is a partnership model. You have someone (or a... - Published: 2026-04-09 - Modified: 2026-08-12 - URL: https://microwize.com/outsourced-it-helpdesk-services/ Most small and mid-sized businesses don’t need a full in-house IT department. What they actually need is someone to pick up the phone when an email won’t send, reset a password at 7:45 a. m. , get a new hire’s laptop provisioned by Monday, and keep a dozen small fires from turning into a lost afternoon. That’s the job of an outsourced IT helpdesk — and for a lot of SMBs, it’s the single highest-leverage IT decision they’ll make this year. This guide walks through how an outsourced IT helpdesk actually works: what it covers, what it doesn’t, what to expect from response times and SLAs, and how to tell a good provider from a forgettable one. For a broader view of how helpdesk support fits into a completeIT strategy, our guide to remote IT support services walks through every model SMBs typically choose between — from helpdesk-only coverage to fullymanaged IT. What Is an Outsourced IT Helpdesk? An outsourced IT helpdesk is a third-party team that handles your users’ day-to-day technology problems on your behalf. Instead of hiring an internal technician (or pulling your “computer person” away from their real job every time something breaks), you route all support requests to an external team that specializes in exactly that kind of work. Most outsourced helpdesks operate remotely. Your users submit a ticket — by email, chat, phone, or a portal — and a technician picks it up, troubleshoots remotely, and resolves the issue. The vast majority of problems a typical office runs into can be fixed without anyone physically showing up. It’s worth distinguishing this from a few adjacent terms. Outsource tech support and outsourced technical support usually refer to the same thing. A remote IT helpdesk is specifically the remote-delivery version, which is how nearly all modern providers... - Published: 2026-04-02 - Modified: 2026-08-12 - URL: https://microwize.com/5-ways-cgm-index-ai-helps-aprima-practices/ A practical look at the everyday benefits your team will notice from day one. We talk to CGM APRIMA practices every day, and one complaint comes up more than almost anything else: "We spend too much time on documents. " The scanning, sorting, matching, naming, and routing of paperwork is one of those invisible time sinks that quietly drains your team's productivity. CGM INDEX. AI was designed to tackle this problem head-on. Here are five specific ways it makes daily life better for your practice. 1. Your Staff Stops Playing "Match the Patient"Right now, every time a document comes in, someone on your team has to open it, read through it, find the patient's name, search for that patient in APRIMA, and manually link the document. For a busy practice handling dozens or hundreds of documents a day, that adds up fast. CGM INDEX. AI reads each document automatically, extracts the patient's name and date of birth, and matches it to the correct patient record. It requires a match on first name, last name, and date of birth before it will assign a document — so the matching is precise. If it can't make a confident match, it flags the document for manual review rather than guessing. That means no mismatched documents ending up in the wrong patient's chart. 2. Documents Get Filed Correctly the First Time How often does a staff member file a consultation report under the wrong attachment type, or accidentally put a radiology image where lab results should go? These small mistakes happen all the time, especially when people are rushing through a big stack of documents. INDEX. AI uses customizable mapping tables with keyword-based classification. You define the attachment types your practice uses — lab results, consultation reports, pathology results, radiology images, patient identification, order... - Published: 2026-03-31 - Modified: 2026-08-12 - URL: https://microwize.com/how-cgm-index-ai-saves-practices-time/ AI-powered document automation is here for CGM APRIMA — and it's a game-changer for busy practices. The Document Problem Every Practice Knows Too Well If you're running a practice on CGM APRIMA, you already know the drill. Faxes come in. Lab results pile up. Consultation reports, referral letters, radiology images — they all land in your Document Linking folders and someone on your staff has to manually sort through every single one. They open each document, figure out which patient it belongs to, decide what type of document it is, file it in the right place, and route it to the right provider for approval. For most practices, this process eats up hours every single day. It's tedious, repetitive, and — let's be honest — it's not the best use of your team's time. Your staff went into healthcare to help patients, not to play document detective. That's exactly the problem that CGM INDEX. AI was built to solve. So What Exactly Is CGM INDEX. AI? CGM INDEX. AI is an intelligent automation tool that integrates directly with your CGM APRIMA EHR. It uses artificial intelligence to handle the most time-consuming parts of your document workflow automatically. When a document arrives in your Document Linking folder — whether it was scanned, faxed, or imported through Kno2 — INDEX. AI goes to work. Here's what it does behind the scenes: Identifies the Patient. INDEX. AI reads the document and matches it to the correct patient using their name and date of birth. In testing, it has achieved a 100% patient match rate. Classifies the Document. Is it a lab result? A consultation report? A radiology image? INDEX. AI uses customizable keyword mapping to determine the document type and file it under the correct attachment type. Names the File Intelligently. No more... - Published: 2026-03-26 - Modified: 2026-08-12 - URL: https://microwize.com/fully-managed-it-solutions-for-growing-companies/ Growth creates complexity. As your company adds employees, locations, and customers, the technology that powers daily operations becomes harder to manage, more expensive to maintain, and more vulnerable to disruption. At some point, the patchwork of break-fix support and part-time IT help that got you this far simply stops working. That is the inflection point where fully managed IT solutions become essential. Rather than reacting to problems after they occur, a fully managed approach gives your business proactive, end-to-end technology management, so you can focus entirely on growth instead of troubleshooting. In this guide, we break down exactly what “fully managed” means, the service levels you should expect, how managed IT differs from basic outsourcing, and how to determine when it is time to make the transition. What Does “Fully Managed IT” Actually Mean? The term “managed IT” gets used loosely in the industry, and that can create confusion. Not every provider that calls itself “managed” actually delivers comprehensive service. Understanding the distinction is critical before you sign a contract. Fully managed IT solutions refer to a service model in which an external provider takes complete, ongoing responsibility for your IT environment. This is not just help desk support or periodic maintenance. It is a holistic approach that encompasses monitoring, management, security, strategy, and support across your entire technology stack. The Core Pillars of a Fully Managed IT Model 24/7 proactive monitoring and alerting – Your systems are watched around the clock. Issues are detected and addressed before they escalate into outages or security incidents. Patch management and updates – Operating systems, firmware, and applications are kept current with the latest security patches and performance improvements, reducing vulnerability exposure. Cybersecurity management – Firewall administration, endpoint protection, email security, threat detection, and incident response are all included as standard components. Backup... - Published: 2026-03-26 - Modified: 2026-08-12 - URL: https://microwize.com/outsourced-it-services-for-small-business/ You didn’t launch your company to spend your Tuesday mornings fighting with a frozen server or resetting lost passwords. Yet, treating technology like a leaky pipe that only gets fixed after the floor is ruined creates a dangerous cycle of reactive maintenance. This approach forces you to trade valuable leadership time for amateur troubleshooting, turning the tools meant to accelerate your growth into sources of daily friction. Industry estimates suggest that small business teams lose significant productivity every week attempting to solve these technical glitches internally. This hidden time-loss is often compounded by the “black box” nature of modern systems, where a simple configuration error can accidentally leave client data vulnerable. Relying on outsourced IT services for small business eliminates this uncertainty by removing the operational blinders that keep you guessing about your company’s security and stability. Partnering with a Managed Service Provider (MSP) shifts this dynamic by treating technology as a strategic asset rather than just an expense. Think of outsourced IT support as hiring a specialized general contractor who ensures the foundation is solid before a crisis occurs, rather than just patching holes. By moving away from the DIY model, you stop paying the high opportunity cost of distraction and start prioritizing reducing operational downtime for good. Stop Paying for Emergencies: Why Managed Services Beat the Break-Fix Cycle Traditionally, IT support operated like a specialized plumber: a pipe bursts, you call for help, and you pay a steep hourly rate until the water stops flowing. In the industry, we call this the Break-Fix model. While it creates the illusion of only paying for what you use, it actually fosters a dangerous conflict of interest. Your provider only generates revenue when your technology fails, meaning they have zero financial incentive to prevent the next crash or speed up the... - Published: 2026-03-13 - Modified: 2026-04-28 - URL: https://microwize.com/outsourced-it-support-near-me/ It's 10 AM on a Tuesday, and your most productive employee can't work. Their computer is frozen. Every minute they're down, your business loses money. If you're tired of playing "unofficial IT technician," you already know there has to be a better way. That's usually the moment business owners start searching for outsourced IT support near me. But here's where the decision gets tricky. Do you need someone local who can walk through your door? Or can a remote team handle everything just as well? The answer depends on your business. This guide compares local vs remote outsourced IT support. We'll cover the benefits of each and when location matters most. You'll also learn how to evaluate providers—whether they're down the street or across the country. What Does Outsourced IT Support Near Me Actually Mean? When you search for outsourced IT support near me, you're usually looking for one of two things. Either a local provider with a physical presence in your area. Or a remote provider that delivers fast, reliable service regardless of distance. Both options replace the need for a full-time, in-house IT hire. Both give you access to a team of specialists instead of a single generalist. The difference comes down to how and where that support gets delivered. A local provider can visit your office for hands-on work. A remote provider handles everything through secure software and phone support. Many modern providers offer a hybrid of both. Understanding which model fits your needs is the first step toward making the right choice. Ready to crunch the numbers? Stop estimating. Our Cost Savings Calculator gives you actual numbers based on your team size and setup. Calculate your savings → Local IT Support: When Having Someone Nearby Makes the DifferenceSome problems simply can't be solved through a screen.... - Published: 2026-03-13 - Modified: 2026-05-05 - URL: https://microwize.com/benefits-of-outsourcing-it-support/ Remote and hybrid teams need IT support that works anywhere. See the benefits of remote helpdesk for distributed SMB workforces. Benefits of Remote IT Support for Distributed & Hybrid TeamsA decade ago, “IT support” meant someone walking over to your desk. For a lot of small businesses, that’s no longer how any of it works. Your salespeople are on the road, your finance lead works from home on Tuesdays and Thursdays, your newest hire lives two states away, and your office has days when half the desks sit empty. Traditional, in-person IT support was built for a world that doesn’t exist anymore. Remote IT support is the model built for the world that does. It’s how a growing number of SMBs keep distributed teams productive, secure, and out of the “wait until I’m in the office” purgatory that used to define helpdesk culture. Here’s what the benefits actually look like in practice. Support That Works Wherever Your People WorkThe most obvious benefit is also the most important: remote IT support doesn’t care where your employees are. Someone having email trouble at a home office in another state gets the same response as someone in the main office. There’s no site visit, no delay, no “we’ll get to you when someone’s nearby. ” A technician connects to the user’s device securely, diagnoses the issue, and fixes it — usually in a single session. For hybrid teams, this is a quiet but significant productivity win. You stop losing hours to the logistics of getting help. People stop scheduling around IT instead of the other way around. And your distributed employees stop feeling like second-class citizens compared to whoever happens to work in the headquarters office. For a broader view of how this fits into modern support options, our remote IT support services guide walks through the full landscape. Faster Fixes Through Modern Remote ToolsRemote support isn’t just in-person support delivered over the... - Published: 2026-03-10 - Modified: 2026-07-31 - URL: https://microwize.com/revenue-cycle-management-services-nj/ Microwize Technology is a revenue cycle management company based in Paramus, NJ, serving independent medical practices across Bergen County, Englewood Cliffs, and the greater New Jersey area. As a Healthcare IT firm providing Electronic Health Records, Medical Billing software, and full-service Revenue Cycle Management solutions, Microwize helps physicians across New Jersey access a certified all-in-one cloud-based platform with billing, scheduling, charting, regulatory compliance reporting, E-prescribing with controlled substances, patient portal, clearinghouse, patient statements, technical support, and training — all with no upfront investment. RCM Services Designed to Keep Independent Practices Thriving Robert Gabriel, President and CEO of Microwize Technology, explains: "Our goal is to help physicians stop the bleeding caused by regulatory penalties — the number one reason physicians are being forced out of private practice. Revenue Cycle Management takes the burden of complex regulations off your staff's plate. This model doesn't replace your current team; it augments it. We do as much or as little as you need. Services start as low as 1. 9% of monthly revenue collected. " By pairing award-winning software like CGM APRIMA with expert local service, Microwize is committed to helping New Jersey physicians stay independent. All services are delivered with 100% American labor — no offshore outsourcing. Helping Physicians Leaving Hospital Employment Microwize RCM services aren't just for established independent practices. They're also built for physicians transitioning out of hospital employment or large physician groups — giving them access to the same enterprise-level tools they had before, without the enterprise overhead. Unlike typical medical billing companies, Microwize provides the technology, compliance infrastructure, and expertise needed to maximize reimbursements and avoid costly penalties. RCM Services Across New Jersey Microwize serves medical practices throughout New Jersey, including Bergen County, Paramus, Englewood Cliffs, and surrounding communities. Our cloud-based RCM platform is specialty-agnostic and currently supports practices... - Published: 2026-02-27 - Modified: 2026-02-27 - URL: https://microwize.com/it-support-for-startups/ It's Monday morning. Your new marketing hire is starting, but their laptop isn't set up. Your top salesperson is locked out of their email, and you've spent the last 45 minutes on a password reset. If this sounds familiar, you don't just have a tech problem—you have a business-scaling problem that's quietly draining your most valuable resources. As a founder, you track every dollar, but what about the hours? The hidden cost of "do-it-yourself" IT isn't just frustration; it's a direct hit to productivity. In practice, the small, recurring glitches that seem like minor annoyances can add up to dozens of lost team hours every month, silently eroding your bottom line and chipping away at employee morale. Thinking you're "too small to be a target" is one of the most dangerous assumptions in a growing company. In reality, industry data consistently shows that small businesses are prime targets for cyberattacks precisely because they often lack basic defenses. This makes investing in foundational IT support for startups a matter of survival, not a luxury. This guide provides a clear roadmap from tech chaos to business control. We'll explore practical startup IT services that save time, boost team focus, and secure your company's future while answering a critical question: how much should a startup spend on IT to turn technology from a daily headache into a genuine competitive advantage? From Chaos to Control: What Is a Helpdesk and Why Does Your Startup Need One Now? If your current approach to IT support involves a frantic Slack message to whoever seems most tech-savvy, you understand the chaos. The first step toward a real solution is establishing a helpdesk. Forget complex call centers; at its core, an IT helpdesk is simply a single, organized channel for your team to get technical help. Think of... - Published: 2026-02-27 - Modified: 2026-02-27 - URL: https://microwize.com/remote-it-support-for-small-businesses/ It's 9:05 AM on a Monday. Your lead employee can't log into their email, the payment system is offline, and you're on hold with your internet provider for the third time this month. For a small business, a technology headache isn't just an annoyance—it's lost money and stalled momentum. What if there was a better way to make it all just... work? How many hours did your team lose last month to slow computers or software glitches? A 15-minute reboot here and a 30-minute printing issue there add up. This constant "break-fix" cycle, where you only react when something fails, is a hidden cost center. According to ITIC's 2024 Hourly Cost of Downtime survey, a single hour of downtime exceeds $300,000 for over 90% of mid-size and large enterprises. You're not just losing productivity; you're losing sales opportunities with every minute a critical system is down. Affordable IT Help Is Closer Than You Think Many owners assume professional help is a luxury reserved for large corporations with huge budgets. But modern remote IT support for small businesses are specifically designed to be affordable and effective. Think of it not as hiring another employee, but as having an expert team on-call for a predictable monthly fee. They're ready to solve problems and, more importantly, prevent them from happening in the first place. This approach transforms your technology from a source of daily frustration into a reliable tool that supports your growth. Shifting to proactive IT support solutions isn't just about fixing computers faster. It's about reclaiming your focus, protecting your revenue, and getting back to running your business. What Is Remote IT Support? Your On-Demand Tech Expert Explained When software crashes or an employee can't access email, you need a fix now—not tomorrow. Remote tech support provides just that. Instead of... - Published: 2026-02-18 - Modified: 2026-02-23 - URL: https://microwize.com/it-infrastructure-outsourcing-cost/ A Complete Guide to Reducing Costs and Strengthening Security Through Strategic IT Outsourcing Managing IT infrastructure in-house is becoming increasingly expensive and complex. From maintaining servers and networks to securing cloud environments and ensuring regulatory compliance, the burden on internal teams continues to grow. That is exactly why IT infrastructure outsourcing has emerged as a transformative strategy for businesses of every size. Whether you are a startup trying to stretch your budget or an established enterprise looking to modernize operations, outsourcing your IT infrastructure can deliver measurable cost savings while dramatically reducing operational risk. In this guide, we explore the key benefits, common pitfalls, and best practices for outsourcing IT infrastructure management, so you can make an informed decision for your organization. What Is IT Infrastructure Outsourcing? IT infrastructure outsourcing is the practice of delegating the management, maintenance, and support of your core technology systems to a third-party provider. This can include servers, networking equipment, data storage, cloud platforms, cybersecurity tools, and end-user support services. Rather than hiring, training, and retaining a full in-house IT team, businesses partner with a managed IT services provider who assumes responsibility for the day-to-day operations of the technology stack. This model allows companies to access enterprise-grade expertise and tools without bearing the full cost of ownership. Common IT Functions That Are Outsourced Server management and monitoring – proactive upkeep, patching, and performance optimization of physical and virtual servers. Network infrastructure support – configuration, monitoring, and troubleshooting of routers, switches, firewalls, and VPNs. Cloud infrastructure management – provisioning, scaling, and securing workloads across AWS, Azure, Google Cloud, and hybrid environments. Cybersecurity operations – threat detection, vulnerability assessments, firewall management, and incident response. Help desk and remote IT support – providing employees with fast, reliable technical assistance from anywhere. Backup, disaster recovery, and business continuity planning... - Published: 2026-02-09 - Modified: 2026-02-23 - URL: https://microwize.com/outsourced-it-support-guide/ In today's digital-first business landscape, robust IT infrastructure isn't just a competitive advantage, it's a necessity. Yet for many small to mid-sized businesses, maintaining an in-house IT department can be prohibitively expensive and resource-intensive. This is where outsourced IT support has emerged as a game-changing solution, enabling businesses to access enterprise-level IT expertise without the enterprise-level overhead. This comprehensive guide explores everything you need to know about outsourced IT support, from understanding different service models to calculating ROI and selecting the right provider for your business. What is Outsourced IT Support? Outsourced IT support, also known as managed IT services or IT outsourcing, involves contracting with external service providers to handle some or all of your organization's technology needs. Rather than employing a full-time IT staff, businesses partner with specialized firms that provide technical expertise, infrastructure management, and support services on a contract basis. These services can range from basic help desk support to comprehensive management of your entire IT infrastructure, including network administration, cybersecurity, cloud services, data backup, and strategic IT planning. When you outsource IT infrastructure management, you gain access to enterprise-grade tools and expertise that would be difficult to build internally. For healthcare organizations specifically, Microwize offers HIPAA-compliant remote IT support services with industry-specific expertise. Types of Outsourced IT Support Models Understanding the different models of IT outsourcing helps you choose the approach that best fits your business needs and budget. 1. Fully Managed IT Services (Total Outsourcing) In this comprehensive model, the service provider assumes complete responsibility for your IT infrastructure and operations. This includes: 24/7 monitoring and management of networks, servers, and workstations Help desk and end-user support Cybersecurity management and threat response Data backup and disaster recovery Software updates and patch management Strategic IT planning and consulting Best for: Small to mid-sized businesses without... - Published: 2025-12-17 - Modified: 2025-12-29 - URL: https://microwize.com/what-independent-medical-practices-need-to-stay-efficient-in-2026/ As healthcare continues to evolve in 2026, independent medical practices are under increasing pressure to stay compliant, financially stable, and operationally efficient. Administrative demands are growing, staffing remains challenging, and technology expectations are higher than ever. The most successful independent practices rely on a combination of medical billing services, healthcare IT support, cloud-based practice management software, and remote administrative staffing. Below are the top supporting services practices need in 2026 to reduce administrative burden and focus on patient care. 1. Comprehensive Medical Billing and Compliance Support Strong medical billing services are essential for independent practices navigating payer complexity and reimbursement challenges in 2026. Revenue cycle management now requires accuracy, consistency, and proactive oversight. Comprehensive billing support typically includes:End-to-end medical billing and accounts receivable managementClaim submission, follow-ups, and denial managementMACRA and MIPS reporting supportClear financial reporting and performance visibilityPayer Rate Renegotiation, helping practices review and improve reimbursement rates as part of ongoing credentialing and revenue optimization effortsPractices that partner with a full-service billing provider experience improved collections, fewer delays, and better long-term financial stability. 2. Physician Credentialing and Payer Enrollment Support Credentialing remains a time-consuming and error-prone process for independent practices. In 2026, delayed or inaccurate credentialing can directly impact revenue and patient access. Dedicated physician credentialing services help practices with:Initial credentialing and re-credentialingPayer enrollment and updatesCompliance with insurance requirementsReducing delays in reimbursementBy outsourcing credentialing, practices avoid administrative bottlenecks and maintain uninterrupted billing operations. 3. Remote Administrative Employees to Reduce Office Burden Staffing challenges continue to affect medical offices in 2025 and 2026. Many independent practices are turning to remote employee services to support daily administrative operations without increasing overhead. Remote administrative teams can assist with:Appointment scheduling and patient communicationInsurance verification and eligibility checksData entry and documentation supportBack-office operational tasksThis model allows in-office staff to focus on patient care while maintaining... - Published: 2025-07-24 - Modified: 2025-07-24 - URL: https://microwize.com/medical-revenue-cycle-management-solutions/   In healthcare, handling money is just as important as giving good medical care. This is where Medical Revenue Cycle Management (RCM) comes into play. But what does RCM mean, and why is it so vital? Revenue Cycle Management is the way healthcare facilities manage money. It tracks everything from when a patient registers and makes an appointment to when the final payment is made. It encompasses the entire lifecycle of a patient account, from initial appointment scheduling to the final payment. Understanding RCM is essential for practice owners because it directly impacts the financial health of healthcare facilities, influencing their ability to deliver quality care and sustain operations. By managing the revenue cycle well, healthcare providers can keep their income steady. This is important for paying staff, buying new technology, and improving patient care. RCM in healthcare refers to the process of handling claims, processing payments, and generating revenue. Many healthcare organizations are turning to specialized providers like Microwize, which offers comprehensive end-to-end RCM services to address these complexities. A well-run revenue cycle can improve patient satisfaction. It cuts down on billing mistakes and arguments. This helps patients concentrate on their health instead of money worries. Overall, RCM unifies the business and clinical sides of healthcare by merging administrative data with financial data. This integration is crucial for ensuring that all departments work together seamlessly, minimizing errors, and maximizing efficiency. By consolidating information, RCM helps in reducing redundant tasks, thus allowing healthcare providers to focus more on patient care and less on administrative burdens. Get a Free RCM Consultation The Medical Billing Process: From Visit to Payment 1. Patient Visit Patient schedules and attends appointment. Provider delivers care and documents services. 2. Medical Coding Clinical notes are reviewed. Diagnoses (ICD-10), procedures (CPT/HCPCS) are coded. 3. Claim Preparation Codes and... - Published: 2025-07-18 - Modified: 2025-07-18 - URL: https://microwize.com/managed-it-services-whats-included-cost/ In today's fast-paced digital world, managing IT infrastructure is crucial for business success. Many companies struggle to keep up with the demands of modern technology. Managed IT services offer a solution. These services provide expert management of your IT systems. They ensure your technology runs smoothly and efficiently. This allows you to focus on your core business activities. Understanding what's included in managed IT services is essential. It helps you make informed decisions about your IT needs. Additionally, knowing the costs involved can aid in budgeting. This guide will explore the components and costs of managed IT services. Discover how they can benefit your business and enhance your IT strategy. What Are Managed IT Services? Managed IT services involve outsourcing your IT tasks to an expert provider. These providers handle everything from network security to system maintenance. This allows your business to operate efficiently. With managed IT services, you gain access to specialized skills. These experts stay updated with the latest technology trends. Their expertise ensures your systems are secure and reliable. Businesses often choose managed IT services for cost efficiency. Instead of hiring full-time staff, you pay a service fee. This approach reduces overhead and provides predictable IT costs. Common features of managed IT services include: Proactive system monitoring Regular software updates Data backup and recovery Cybersecurity measures By using managed IT services, you enhance IT performance and minimize disruptions. This leads to improved productivity and growth for your business. Why You Need Managed IT Services Managed IT services provide numerous advantages for businesses. They reduce the stress associated with IT management. This allows your team to focus on core operations. By outsourcing IT, you access a team of specialists. These experts manage your technology efficiently. Their proactive approach helps prevent issues before they arise. Businesses benefit from reduced... - Published: 2025-07-16 - Modified: 2025-07-16 - URL: https://microwize.com/managed-it-services-for-healthcare/ In today's fast-paced healthcare environment, ensuring that your IT infrastructure is robust, secure, and up-to-date is crucial. Managed IT services have become a popular solution for healthcare providers looking to improve their technological capabilities. But what exactly are managed IT services, and why are they so important for the healthcare industry? Understanding Managed IT Services in HealthcareManaged IT services involve outsourcing the responsibility of maintaining and anticipating the need for a range of processes and functions to improve operations and cut expenses. In healthcare, this means that a third-party provider takes care of your IT systems, so you can focus on what you do best – caring for patients. What Do Managed IT Services Include? Managed IT services can cover a broad range of technological support and solutions, including:Network Management: Ensuring your network is secure, efficient, and reliableData Storage and Management: Safekeeping patient records and other critical dataCybersecurity: Protecting sensitive information from breaches and cyber threatsHelp Desk Support: Providing assistance to your staff for IT-related issuesCompliance Management: Ensuring your systems meet healthcare regulations like HIPAAThese services are tailored to meet the specific needs of healthcare providers, offering them peace of mind and allowing them to concentrate on patient care. The Importance of Healthcare IT SupportHealthcare IT support is vital for several reasons. First, it ensures that patient data is secure and readily available when needed. Second, it helps healthcare providers comply with stringent regulations like the Health Insurance Portability and Accountability Act (HIPAA). Finally, effective IT support can lead to improved patient outcomes by facilitating better communication and more efficient processes. Enhancing Security with Managed IT ServicesOne of the primary benefits of managed IT services is enhanced security. Healthcare organizations are prime targets for cyberattacks due to the sensitive nature of the data they handle. Managed IT service providers offer... - Published: 2025-07-10 - Modified: 2025-07-18 - URL: https://microwize.com/healthcare-staff-outsourcing-solutions/ A Cost Comparison Guide for Medical Practice Owners You could save $59,500 each year for every administrative role. This is possible by choosing healthcare staff outsourcing instead of hiring in-house staff. Healthcare administrative outsourcing has become a game-changer for medical practices looking to reduce costs while maintaining quality service. As in-house staffing costs rise, more practices are using healthcare staff outsourcing. This helps them run better and improve profits. In this article, we'll explore how remote administrative staff stacks up against the cost of in-house hiring. What You're Really Paying for In-House Staff When you hire someone at $45,000 per year, you're actually spending much more than you think. Healthcare administrative outsourcing eliminates these hidden operations costs that many healthcare organizations don't fully account for when managing their house staff. Your actual costs break down like this: Base salary: $45,000 Benefits and payroll taxes: $22,500 Office space and equipment: $8,000 Training and replacing staff who quit: $12,000 Real total cost: $87,500 per year Compare: In-House vs. Outsourcing Healthcare Staff Solutions Edit Cost CategoryIn-House Staffing (Annual)Outsourced Staffing (Annual) Base Salary$45,000Included in service fee Benefits & Taxes$22,500Included Office Space & Equipment$8,000Included Training & Turnover Costs$12,000Included Total Cost $175,000 per role $28,000 per role The Hidden Costs That Add Up Fast Employee turnover is expensive. Most healthcare organizations lose about $52,000 every time someone quits because of recruitment, training, and lost productivity while you're short-staffed. Three out of four practices deal with this every year. Healthcare staff outsourcing solutions eliminate this risk entirely. Training takes time and money. It costs around $15,000 to properly train each new hire, and they need 6-8 weeks before they're fully productive. The frustrating part? Nearly one in three new employees quit within their first 90 days. Healthcare administrative outsourcing providers handle all training, ensuring you get skilled... - Published: 2025-06-20 - Modified: 2025-06-20 - URL: https://microwize.com/staffing-solutions-for-medical-practices/ How medical practice staffing solutions are helping healthcare providers save over $50,000 per employee while solving the crisis of constant turnover and training costs for administrative staff. Introduction: The Healthcare Administration Crisis Behind Closed Doors Healthcare providers nationwide are facing an unprecedented staffing crisis that extends far beyond clinical roles. While doctor and nurse shortages get a lot of attention, another crisis is hurting medical practices. This crisis is the breakdown of front-office and revenue cycle operations. We've seen how this forces practices to choose between quality patient care and staying financially stable. On average, practices lose $52,000 per employee each year due to turnover, training, and lost productivity in admin roles. This isn't just about empty desks. It's about losing money while trying to keep healthcare running smoothly. In this article, we will explain how serious the problem is. We will also show how staffing solutions and outsourcing non-clinical work can help. Why Medical Practices Need Smarter Staffing Solutions The Numbers Don't Lie: A $50K+ Problem Per Employee We've looked at hundreds of medical practices and found a surprising truth: front-office staffing costs much more than just salaries. Here's what practices are really losing with traditional healthcare admin staffing: Employee Turnover Impact: Average cost per departure: $52,000 Affects 75% of practices annually Includes recruitment, training, and productivity loss during transition Training and Onboarding Drain: Average training cost: $15,000 per new hire 6-8 week productivity ramp-up period 30% of new hires leave within 90 days, creating a zero-ROI cycle Hidden Overhead Multiplication: True employee cost: 1. 4x base salary Benefits, taxes, and overhead add $20,000+ annually Office space and equipment: $4,000+ per employee Why Traditional Medical Practice Staffing Solutions Are Failing The conventional approach to staffing front-office and revenue cycle roles is broken. Here's why traditional healthcare administration hiring models... - Published: 2025-06-17 - Modified: 2026-07-14 - URL: https://microwize.com/the-best-guide-to-outsourcing-medical-billing/ In today's fast-changing healthcare environment, medical billing services are vital to maintaining financial health. But managing the entire medical billing process in-house can be costly, time-consuming, and error-prone. That's why more and more healthcare providers are asking, "Should we outsource our medical billing? " This guide will explain exactly why outsourcing medical billing services makes sense for many practices, and how it can help streamline operations, boost revenue, and improve patient satisfaction. Industry Trends: The Growth of Outsourced Medical Billing Services Recent studies reveal that nearly 45% of healthcare organizations now use outsourced medical billing companies. Key drivers of this shift include: Advanced medical billing software and EHR integration Secure electronic claims clearinghouses Rising compliance and data security demands Staffing shortages and increasing administrative workloads By outsourcing, healthcare providers can improve their revenue cycle management while avoiding the costs of in-house billing operations. Top 5 Reasons to Outsource Medical Billing Services 1. Lower Operational Costs Running an internal billing department involves: Hiring and training billing specialists Paying for medical billing software and hardware Managing benefits and turnover Outsourced billing services eliminate these expenses. Most companies charge a flat fee per claim or a percentage of collected revenue, often resulting in substantial savings. 2. Improved Revenue Cycle Management Professional billing companies are experts in: Submitting clean claims Reducing denials and delays Speeding up reimbursement timelines Their proven processes lead to higher collections and faster payments — essential to your practice's financial health. 3. Access to Certified Billing Experts Outsourced medical billing companies stay current with: ICD-10, CPT, and HCPCS code changes Payer rules and regulations HIPAA compliance and documentation standards This means fewer errors and better claim acceptance rates, which translate into more predictable cash flow. 4. Scalability and Staffing Flexibility Outsourcing removes the HR burden of maintaining a full billing... - Published: 2025-03-04 - Modified: 2025-03-27 - URL: https://microwize.com/medical-billing-kpis-2025/ 9 Essential KPIs for Effective Medical Billing Medical practices thrive on the revenue generated from medical billing. Poor billing processes can lead to revenue losses, claim denials, and financial trouble. To maintain a profitable practice, healthcare providers must track Key Performance Indicators that measure billing efficiency and financial health. The right KPIs give you insight into your billing performance. They help you improve collections, lower denials, and boost financial stability. Introduction to Key Performance Indicators (KPIs) We will explain the key metrics you should track and how to calculate them. This is useful if your software does not do it for you. If you prefer, this webinar recording explains every calculation and formula: https://vimeo. com/1053104723 1. Days in Account Receivables (AR) Days in AR measures the speed at which a practice collects payments post-billing. Ideal AR days range from 30 to 50. This depends on the practice's specific conditions and the types of insurance used. Formula for calculating days in AR: 2. Net Collection Rate Indicates the percentage of collectible claims that the practice successfully collects. A healthy net collection rate should fall between 90% to 95%. Formula for net collection rate: 3. Gross Collection Rate Reflects the total payment received against the total charges submitted. This helps to see if the practice's billing amounts match the usual fee schedules of their insurance contracts. Formula for gross collection rate: 4. Adjustment Percentage of Revenue Represents the total adjustments made to claims, including write-offs and discounts, as a percentage of total revenue. Formula for adjustment as percentage of revenue: This calculation has multiple steps. Please click here for the multi-step formula. 5. AR Percentage Indicates the percentage of outstanding claims that remain unpaid within a specific period. It reflects a practice’s efficiency in collecting revenue and managing receivables. Claims that are... - Published: 2025-02-06 - Modified: 2025-07-22 - URL: https://microwize.com/doctor-review-sites/ The Importance of Doctor Review Sites Doctor review sites play a crucial role in helping patients make informed healthcare decisions. With online platforms allowing patients to share their experiences, these reviews provide insights into a doctor’s professionalism, bedside manner, wait times, and overall service quality. Healthcare providers also benefit from review sites by managing their reputation and addressing patient concerns. How Doctor Review Sites Influence Patient Decisions Patients rely heavily on doctor review sites before making healthcare choices. According to recent surveys: 77% of patients use online reviews as their first step in finding a new doctor. 62% of patients are willing to travel further to see a doctor with better reviews. 40% of patients have avoided a doctor based on negative online reviews. 85% of patients trust online reviews as much as personal recommendations. Why Having Multiple Doctor Review Profiles is Essential For healthcare providers, maintaining a presence across multiple review platforms is crucial for maximizing visibility, improving credibility, and attracting more patients. Here’s why: Increased Visibility: Listing on multiple platforms increases the likelihood of being found by potential patients. Diverse Feedback: Different sites cater to varied audiences, offering broader patient perspectives. Higher Trustworthiness: A doctor with consistent positive reviews across multiple platforms is seen as more reliable. SEO Benefits: A diverse set of review profiles helps in search engine rankings, making the provider more discoverable online. Crisis Management: Negative reviews on one platform can be balanced with positive ones elsewhere, creating a well-rounded online reputation. Top 10 Best Doctor Review Sites in 2025 1. Vosita – Best Overall Overview: Vosita is the best platform for doctor reviews, offering a forever free version for providers and a seamless experience for patients. Key Features: Free plan for providers, making it an affordable option. Verified patient reviews ensure credibility. Allows users... - Published: 2025-01-01 - Modified: 2026-07-31 - URL: https://microwize.com/medical-billing-services-for-small-practices/ Small medical practices don't get a second chance with a denied claim or a delayed reimbursement. At Microwize Technology, we've spent nearly 30 years making sure that doesn't happen. Our medical billing services for small practices are built around one goal: getting your practice paid accurately, completely, and on time. We're not the cheapest option on the market, and we don't try to be — what we offer is a dedicated billing team with deep healthcare expertise that consistently delivers a return that outweighs the cost of working with us. What Sets Our Medical Billing Services for Small Practices Apart Most billing services process claims. We manage your entire revenue cycle — which is a meaningful difference when you're running a small practice where every dollar matters. Full Revenue Cycle Management: Our end-to-end service covers every stage of your billing cycle. From patient pre-authorization and eligibility verification, to claims submission, payment posting, denial management, and patient collections — we handle it all with precision and accountability. Nothing falls through the cracks because we treat your revenue cycle as a whole, not a series of disconnected tasks. Deep Healthcare Expertise: The Microwize billing team is comprised of certified medical billers who specialize in small practice environments. They understand the coding nuances, payer behaviors, and documentation requirements that directly affect your reimbursement rate — and they apply that expertise to every claim we submit on your behalf. Dedicated Team, Not a Ticket Queue: When you work with Microwize, you get a billing team that knows your practice and is accountable for your results. Our clients stay with us for 10, 15, even 20+ years — not because we're the cheapest option, but because the quality of our work consistently outperforms what higher-volume, lower-cost services deliver. Why Small Practices Choose Microwize Over Lower-Cost... - Published: 2024-10-09 - Modified: 2024-10-09 - URL: https://microwize.com/everything-you-need-to-know-about-medisoft-version-29/ MEDISOFT Version 29 is the latest release of one of the most trusted practice management solutions in healthcare. Packed with new features and improvements, this update is designed to make managing your practice easier, more efficient, and more streamlined than ever before. From enhanced payment processing to improved billing accuracy, MEDISOFT v29 offers tools that help you stay compliant while simplifying daily tasks. In this FAQ, we’ll answer common questions about MEDISOFT v29, including what’s new, how the upgrade process works, and the benefits of transitioning to MEDISOFT Cloud. Whether you're an existing user or considering an upgrade, this guide will help you understand everything MEDISOFT v29 has to offer. 1. What new features are available in MEDISOFT Version 29? Enhanced Patient Responsibility Estimates: Now, you can provide more accurate cost estimates for your patients, improving transparency and communication with customizable messaging. This feature ensures compliance with the No Surprises Act, giving your patients clarity around out-of-pocket expenses before services are rendered. Integrated CGM PAY: With MEDISOFT v29, you can benefit from integrated credit card and ACH payment processing. This makes it easier to automate payments, manage refunds, and track transactions from a user-friendly dashboard—all within your practice management software. Get paid faster while simplifying your financial processes. Faster Multilink Transactions: Enhances billing accuracy by allowing you to add diagnosis codes and set up transaction entry alerts. You can also delete multiple unprocessed charges at once, minimizing errors and speeding up the billing cycle. This feature makes it easier to ensure clean claims, saving your team time and reducing rework. Streamlined Workflow: The enhanced write-off tool and the ability to manage multiple unprocessed charges simultaneously reduce administrative burdens on your staff. By simplifying key processes, MEDISOFT v29 helps your team focus on delivering patient care while keeping operations efficient. 2.... - Published: 2024-07-26 - Modified: 2024-12-18 - URL: https://microwize.com/medisoft-cloud-faq/ Thinking about making the switch to Medisoft Cloud? It's a great choice for many medical practices, offering increased accessibility, improved collaboration, and potential cost savings. But it's natural to have questions about the transition. Let's dive into some of the most frequently asked questions (FAQs) about Medisoft Cloud: 1. Can I access my existing Medisoft data in the cloud? Absolutely! One of the biggest advantages of Medisoft Cloud is that you can seamlessly migrate all your existing Medisoft data, regardless of its age. This includes custom forms, reports, and everything else you rely on in your current setup. 2. How quickly can I make the move to the Medisoft Cloud? The cloud migration process itself can be surprisingly swift, often completed within 24 hours. However, setting up the clearinghouse connection (which allows you to exchange data securely with payers and other healthcare providers) may take an additional 1-2 hours per practice/dataset. 3. Do I need to upgrade my current version of Medisoft software? No upgrade headaches here! When you switch to Medisoft Cloud, you'll automatically be using the latest version of the software. This eliminates the need to purchase any expensive upgrades in the future, ensuring your practice stays at the forefront of medical technology. Read more about what you get when you upgrade to Medisoft. 4. What if I have multiple providers in my practice? How many users do I need? Medisoft pricing is based on the number of users who need access to the system, regardless of the number of providers in your practice. In this case, a "user" refers to any individual who needs to log in to the software, such as physicians, nurses, billing staff, and administrative personnel. The key factor is how many people need to log in at the same time. Each user requires... - Published: 2024-05-24 - Modified: 2024-05-24 - URL: https://microwize.com/upgrade-for-healthcare-cybersecurity/ ARPA-H (the Advanced Research Projects Agency for Health), an agency under HHS, announced on May 20th the launch of a new cybersecurity effort aimed at helping IT teams secure and defend hospital and other healthcare networks. The program, Universal PatchinG and Remediation for Autonomous DEfense (or UPGRADE), is receiving over $50M in government funding to counter the increase in cyberattacks and ransomware targeting the healthcare industry. Why UPGRADE? This year's cyberattacks against Change Healthcare and the Ascension health system have had serious and ongoing repercussions for healthcare providers and facilities, pharmacies, and patients alike. Both victims were large and so the effects were widespread, affecting operations (in both senses of the word) and finances and patient health. As Change Healthcare's parent company UnitedHealth opted to pay the ransom in hopes of getting back up and running quickly, a precedent has been set and ransomware gangs may view the healthcare industry as more of a viable target now. UPGRADE has as its goal the creation of an autonomous cyberthreat solution that can adapt to any hospital environment across multiple electronic devices. The program intends to work with equipment manufacturers, cybersecurity experts, and hospital IT staff. This group will develop a software suite to secure entire systems and networks of medical equipment for "hospital cyber-resilience. " "It's particularly challenging to model all the complexities of the software systems used in a given healthcare facility, and this limitation can leave hospitals and clinics uniquely open to ransomware attacks," UPGRADE Program Manager Andrew Carney noted. The program will seek proposals to address creating a software platform to mitigate vulnerabilities, developing high-fidelity twins of hospital equipment, detecting vulnerabilities automatically, and developing custom defenses automatically. - Published: 2024-05-10 - Modified: 2024-10-24 - URL: https://microwize.com/ascension-health-cyberattack-hits-hospitals/ Overview of the Ascension Health Cyberattack In a significant digital security breach, Ascension Health fell victim to a cyberattack on its network systems this week. The US' largest network of Catholic hospitals has suffered interruptions to daily operations and patient care as a result, with patients checking themselves out to seek healthcare elsewhere. Cybersecurity Event Detected A statement posted to the St. Louis-based healthcare system's website on May 9th notes, "We detected unusual activity on select technology network systems, which we now believe is due to a cybersecurity event. " It further states that an investigation was initiated and Ascension has activated remediation efforts and engaged the services of Mandiant, a cybersecurity firm and Google subsidiary, to assist with these. Impact of the Cyberattack on Ascension Health Systems were shut down early Wednesday, and healthcare professionals employed by Ascension Health anonymously told the Detroit Free Press that they had no access to patient records, lab or radiology results, or other systems, relating that "We have to write everything on paper. It's like the 1980s or 1990s. " Patients who needed care urgently were being accepted by ambulance as of Wednesday evening, but those who could be diverted to other hospitals nearby were sent away as a result of the outage, and some who were already at Ascension hospitals left on their own. Ascension Health Only the Latest Healthcare Organization Attacked As CISA and other organizations have warned previously, healthcare organizations, and Protected Health Information (PHI) and Personal Identifiable Information (PII), are increasingly tempting and lucrative targets for bad actors. The nature of the data stored by these systems, and the legal and civil liabilities of a data breach, are luring more and more ransomware gangs and other cyberattackers, as Ascension Health has discovered. UnitedHealth and Change Healthcare Last week, UnitedHealth... - Published: 2024-05-09 - Modified: 2024-05-09 - URL: https://microwize.com/walmart-health-closing-a-look-at-its-short-lived-journey/ Walmart Health Shuts Down: What Went Wrong? In a surprising move, Walmart Health has announced the closure of all its 51 healthcare clinics across six states, along with its virtual healthcare services. This decision marks a significant shift from the retail giant's ambitious plans to revolutionize affordable healthcare in rural and underserved communities. Initiated in 2019, Walmart Health aimed to make medical services accessible at the heart of where people shop — right in their local Walmart. The Rise and Fall of Walmart Health Launched with the promise of expanding healthcare accessibility, Walmart Health clinics were designed to offer a variety of medical services under one roof. From primary care to dental checks, the initiative seemed like the perfect health pit-stop. Earlier this year, there were even talks of expansion that got many people's hopes up. However, the reality of sustaining such an ambitious project caught up with the retail behemoth, leading to the recent shutdown announcement. What This Means for Rural and Underserved Communities The closure of Walmart Health clinics is particularly disheartening for rural and underserved areas. These communities, which had long been medical deserts, saw a glimmer of hope with the opening of clinics that offered affordable healthcare. The concept of getting a health checkup between picking up milk and a new pair of socks was not only convenient but revolutionary. Now, with the clinics closing, these communities might be left wondering where to go next. Lessons Learned from Walmart Health's Attempt While the closure of Walmart Health might seem like a step back, it's also an opportunity to reflect on what went well and what could have been done better. The initiative's short lifespan has lessons for other corporations and healthcare entities looking to venture into retail healthcare. It's clear that balancing medical care with retail... - Published: 2024-04-29 - Modified: 2026-03-04 - URL: https://microwize.com/what-caused-the-change-healthcare-cyberattack/ Recently, the healthcare industry experienced a major disruption due to a cyberattack on Change Healthcare, a leading healthcare clearinghouse. The incident not only interrupted operations but also revealed serious gaps in cybersecurity protections across healthcare organizations. Understanding what caused the Change Healthcare cyberattack is important for preventing similar incidents and strengthening the protection of sensitive healthcare data. The Root Cause of the Cyberattack The cyberattack on Change Healthcare, which began around February 12th, was largely the result of weak security protections within remote access systems. Investigations showed that the incident occurred because proper authentication controls were not in place for remote system access. In particular, multi-factor authentication (MFA) controls were missing from an application used by staff to remotely access internal systems. This security gap went against cybersecurity best practices and left a critical system vulnerable to cyberattacks. “I think it’s clear that if United had stronger defenses like multifactor authentication, then this could have gone very differently,” Sen. Bob Casey (D-Pa. ) said when questioning Witty. Lack of Multi-Factor Authentication Multi-factor authentication is a key component of modern cybersecurity. It requires users to verify their identity using two or more authentication methods before gaining access to a system, which greatly reduces the risk of unauthorized access. The absence of MFA in Change Healthcare’s remote access systems created a direct entry point for attackers. Cybercriminals were able to take advantage of this weakness by using stolen or compromised credentials to access the healthcare technology company’s systems without detection. The Cybercriminals’ Tactics Once inside the system, the cybercriminals did not immediately launch their attack. Instead, they loitered within the US health provider’s networks for nine days. This period of undetected presence allowed them to navigate through the network, identify valuable data, and strategize their next moves without raising alarms. The culmination... - Published: 2024-04-23 - Modified: 2024-04-26 - URL: https://microwize.com/update-on-restoring-change-healthcare-systems/ Change Healthcare Update: A Path Forward As we navigate through the challenges presented by the ongoing service outage, we want to provide a Change Healthcare update to our valued clients regarding the latest progress towards system restoration. The clearinghouse team is dedicated to resolving this issue swiftly and efficiently. Here's a comprehensive update on the progress made and what healthcare providers, pharmacists, and payers can expect in the coming days. CHANGE HEALTHCARE UPDATE 4-23-2024: Change Healthcare has finally confirmed that it paid a $22M ransom to BlackCat last month to regain access to its encrypted data, and acknowledged that some PHI/PII was leaked to the dark web (in the form of screenshots) and more of this data may be at risk of exposure or sale. UPDATE 4-10-2024: Please note that some clients are seeing two specific claims rejections after being set up to submit again: L2 PAYER ID IS UNSUPPORTED - meaning that the clearinghouse has not yet re-established a connection with that payer L2 PAYER ID IS EXPIRED - meaning that the payer ID may have changed; you can check here for the current payer ID lists in Excel format: https://support. changehealthcare. com/customer-resources/payer-lists? abc UPDATE 4-4-2024: Optum held a webinar yesterday to discuss the restoration progress and plan for its Revenue Performance Advisor (RPA), which can be summarized as follows: Phase A: Initiates on Friday, April 5th, focusing on direct claims submission through the RPA interface for manual or batch processing. This phase is further broken down as follows: Initial connection for some users on April 5th. Additional set of users will be connected on April 9th. A third wave of users will be connected on April 11th. Phase B: Set to start the week of April 15th, this phase targets bulk claim submissions via SFTP, necessitating new credentials... - Published: 2024-04-18 - Modified: 2024-04-18 - URL: https://microwize.com/ransomhub-and-change-healthcare/ Weeks after Change Healthcare apparently paid the BlackCat ransomware gang a $22 million ransom to get back access to its encrypted data, another cybercriminal group called RansomHub claims to be trying to sell the 4TB of data. RansomHub's April 16th message states that the data for "tens of insurance companies" contains Personal Identifiable Information (PII) such as addresses, phone numbers, and Social Security numbers, as well as Protected Health Information (PHI) in medical and dental records. They note that "For most US individuals out there doubting us , we probably have your personal data. " RansomHub and the Dark Web RansomHub also published some files to its leak site on the 'dark web' containing a portion of this information, and is threatening to sell the data unless it is also paid a ransom. While Change Healthcare has neither confirmed nor denied that it has paid any ransom thus far (or that RansomHub's posted data is legitimate), a BlackCat affiliate claimed that the group had been paid for a decryption key after a cryptocurrency address associated with BlackCat showed receipt of a $22 million transaction at the beginning of March. This affiliate, known as Notchy, complained that he never received his 'commission' from the gang, and it is believed that this is how RansomHub may have obtained the data. Even as Change Healthcare slowly continues to come back online after the February cyberattack, and is expected to eventually lose over $1. 6 billion as a result of it, the prospect of the PII and PHI of an uncertain number of patients being purchased by the highest bidder is troubling. RansomHub claims to have source code as well, raising the possibility of further breaches. Paying a ransom to get your data back is not a good strategy and no guarantee that you'll... - Published: 2024-03-29 - Modified: 2025-06-19 - URL: https://microwize.com/best-alternatives-to-zocdoc-and-patientpop/ Choosing the right digital platform for your medical practice is crucial in today's technology-driven world. With options like ZocDoc® and PatientPop® available, it's important to consider the aspects of functionality, cost, and overall value. In this article, we dive deep into the ZocDoc® review and explore top alternatives, including a spotlight on Vosita, and uncover why some practices are turning away from PatientPop® in search of superior substitutes. ZocDoc® Review: Common Feedback ZocDoc®'s platform has become a staple in many practices for its ability to connect doctors with patients. However, a common thread in the ZocDoc review narrative is the platform's clunky interface and high fees. These issues often lead medical practices to seek more efficient and cost-effective alternatives. Is There a Better ZocDoc® Alternative? Yes, one of the better alternatives to ZocDoc is Vosita. The platform stands out as a user-friendly and affordable option. Not only is it a website and mobile app, its intuitive design and competitive pricing structure make it a preferred choice for practices looking to enhance their online appointment booking experience without breaking the bank. The PatientPop® Conundrum and Its Alternatives While PatientPop® aims to provide a comprehensive solution for medical practice marketing and management, some practices find it lacking in value, especially when it comes to SEO for medical practices and website design. This gap has paved the way for PatientPop alternatives that focus on delivering robust SEO strategies and aesthetically pleasing website designs. PatientPop® Alternatives? SEO and Marketing for Medical Practices Among the various PatientPop alternatives, Wowbix shines as a modern solution that prioritizes SEO optimization. Its approach to creating SEO-friendly content and designs helps medical practices improve their online visibility and attract more patients, setting a new standard for SEO for medical practices. The Critical Role of Revenue Cycle Management (RCM) Efficient... - Published: 2024-03-19 - Modified: 2024-03-25 - URL: https://microwize.com/small-practice-cybersecurity/ After the Change Healthcare cyberattack, you may be wondering, "How can I protect my small practice from a cybersecurity incident? ” Unfortunately, a lot of providers and facilities fail to install proper cybersecurity software and infrastructure, or fall behind in maintaining it. Even more often, we hear practice owners say, "My healthcare practice is small, why would anyone target me? ” Smaller medical practices often operate under the misconception that they are too insignificant to attract the attention of cybercriminals. In today's digital age, cyberthreats pose a significant risk to healthcare practices of all sizes. The reality is, no practice or business is too small to be targeted, especially in the healthcare industry. Healthcare is one of the most targeted industries by hackers because of how valuable sensitive patient information is on the dark web. Consequences Imagine for a moment that a patient's medical history, filled with personal and sensitive details, falls into the wrong hands. A single data breach at your office could be devastating, compromising the confidentiality, integrity, and availability of patient records, putting individuals' privacy and well-being at stake. Such an event risks patients' privacy and well-being and causing those patients immense stress. Furthermore, the financial and reputational consequences of a successful cyberattack can be devastating, potentially leading to hefty fines, legal liabilities, and irreparable damage to the practice's credibility. At the very least, it could disrupt your ability to effectively deliver care to those who need it. Implementing robust cybersecurity measures is no longer an option but a necessity for small practices. Strong cybersecurity safeguards your patients' information and your practice's operations, ensuring continued trust and uninterrupted service. A comprehensive strategy should encompass various aspects, including employee training, access controls, data encryption, scheduled offsite backups, secure communication channels, and regular risk assessments. Forewarned is Forearmed By... - Published: 2024-03-06 - Modified: 2024-03-28 - URL: https://microwize.com/addressing-change-healthcare-cyberattack-webinar/ In the wake of the recent cyberattack on Change Healthcare, many providers find themselves navigating uncertain waters. We conducted a collaborative discussion between Microwize and affected providers, offering a deep dive into the immediate repercussions, alternative solutions for claim submissions, and strategies for managing the disruption. Whether you're grappling with how to send claims, seeking updates, or contemplating a change in clearinghouses, our panel of experts sheds light on these critical issues and more. LATEST UPDATE 3/26/24 & OPTUM FORM INSTRUCTIONS FOR IEDITime Stamps: 00:12 What happened with Change Healthcare? 01:16 Should I still try and submit claims electronically? 03:02 Where can I get updates about Change Healthcare? 08:38 Can we change clearinghouses without enrollment? 09:30 Can we send claims directly to the insurance company? 10:44 Can I use the HCFA 1500 form without the QR code? 12:59 Crossover to eMEDIX? 15:24 What date do we have to go back in regards to printing claims? 18:18 Electronically upload claims to Availity online 21:50 How much is Availity? 22:26 Do you know when this problem will be fixed? 24:10 Are we going to have any issues using Revenue Management as our scrubber? 25:30 Does the hack have any impact on One Healthcare ID? 26:47 Is Medisoft set up to print on red CMS forms? 27:59 How do we turn off auto-eligibility? 29:09 Can you get into ConnectCenter to check claims? 29:29 How to turn claims from electronic to paper in Medisoft 30:58 What does the paper claim form look like? 33:07 How do you know if claims are being rejected when sent by paper? 34:06 Should we inform patients of the cyberattack? 34:56 Can an insurance company issue a check if they are using Change Healthcare? 37:32 You can use Navinet to check on claims 38:09 Can I submit claims on... - Published: 2024-02-29 - Modified: 2024-03-28 - URL: https://microwize.com/faq-change-healthcare-outage/ What Happened? On February 20th, 2024, Optum, Inc. reported a cybersecurity breach causing significant network disruptions to its Change Healthcare clearinghouse services. This issue led to an immediate shutdown of systems to prevent further damage, affecting both Change Healthcare's operations and those of its connected third-party services, including many used by healthcare providers and pharmacies. This outage has made it challenging to access patient benefit information, submit claims, and other critical services. Staying Updated on the Outage LATEST UPDATE 3/26/24 & OPTUM FORM INSTRUCTIONS FOR IEDI For the latest updates on the outage, providers can check communications through ConnectCenter or the clearinghouse portal, or the Change Healthcare status page. Outage Duration: How Long Will It Last? It remains unknown how much longer the systems will be down. Change Healthcare is working with law enforcement and cybersecurity experts to understand the scope of the attack, and is proceeding cautiously in trying to restore services. Updates will be provided as more information becomes available. Impact on CGM Users The disruption affects providers using: Practice management systems connected directly to Change Healthcare for EDI transactions. CGM’s eMEDIX clearinghouse services for claims, remittances, attachments, and eligibility checks, as Change Healthcare has some exclusive connections with payers, meaning all clearinghouses may need to connect with them for certain transactions. Services connected to the CommonWell Health Alliance and prescribing services linked to pharmacies using Change Healthcare as their clearinghouse. What About Claims Processing Prior to the Outage? For claims that were sent to payers before the Change Healthcare outage, the process remains largely unaffected. These claims should have been received by the payers and are being processed according to their standard policies. As a result, any payments due from these claims are expected to be made through Electronic Funds Transfer (EFT) or other customary methods your... - Published: 2024-02-23 - Modified: 2024-03-19 - URL: https://microwize.com/change-healthcare-outage-cybersecurity/ This week, Optum, Inc. identified an issue with its Change Healthcare services, an outage that left "some applications" unavailable. This quickly escalated to "enterprise-wide connectivity issues" and a network interruption, which was related to a cybersecurity issue. "Cybersecurity Threat Actor" UnitedHealth Group, which owns Optum and Change Healthcare, announced in a filing on Thursday, Feb. 22nd, that a "suspected nation-state associated cybersecurity threat actor" had gained access to Change Healthcare's IT systems the day before. UnitedHealth is working with law enforcement and has retained security experts to assist with this cyberattack. Change Healthcare's status page notes that their systems have been disconnected to prevent further impact, but the disruption, already into its third day, is expected to last at least through Friday, February 23rd. (UPDATE: Change Healthcare is still down as of Tuesday, February 27th, with no ETA yet. ) The clearinghouse outage is nationwide and affecting one of the largest processors of healthcare transactions, including claim submissions, electronic remittance advices (ERAs), patient statements, and patient eligibility verification. Optum has implemented a Temporary Funding Assistance Program to "help bridge the gap in short-term cash flow needs for providers impacted by the disruption of Change Healthcare's services. " You can learn more here. Change Healthcare Cyberattack Affecting Pharmacies In addition to healthcare services being disrupted at many facilities around the nation, CVS Health, Walgreens, and other pharmacies have noted that, as a result of the hack, "in certain cases" prescriptions were being affected by the inability to check eligibility or copayment amounts. A representative of the American Hospital Association posted to LinkedIn advising its member hospitals and other healthcare providers to disconnect from Optum and Change Healthcare systems. The FBI and the Cybersecurity and Infrastructure Security Agency (CISA) have not commented on the ongoing issue. In spite of the outage, UnitedHealth... - Published: 2024-02-02 - Modified: 2024-02-02 - URL: https://microwize.com/healthcare-cybersecurity-lessons-from-capital-health-cyberattack/ The recent cyberattack on Capital Health, which potentially exposed patients' sensitive information, has brought to light once again the critical importance of robust cybersecurity measures within the healthcare industry. This incident highlights not just the technical vulnerabilities that exist, but also the emotional distress such breaches can cause for patients and healthcare providers. It underscores the urgency for enhanced security protocols to protect patient data and preserve the trust that is fundamental to healthcare. As a leader in providing healthcare IT services for medical practices and hospitals, Microwize Technology offers a comprehensive suite of solutions designed to protect patient information and safeguard healthcare systems against cyber threats. Cyberattack Incident Unfolded The cyberattack on Capital Health, detailed in a report by NJ Advance Media, revealed a concerning vulnerability in the healthcare industry's defense against cyber threats. Patients' names, Social Security numbers, and potentially clinical information were at risk, highlighting the dire consequences of cybersecurity lapses. In response, Capital Health undertook a detailed review of affected files and bolstered its security measures, demonstrating the critical need for ongoing vigilance and advanced protection strategies. Microwize Technology's Proactive Approach Microwize Technology's response to such incidents is rooted in a proactive and comprehensive cybersecurity strategy. Our approach includes: Advanced Security Solutions: Implementing cutting-edge security software and hardware solutions tailored to the unique needs of healthcare providers, ensuring patient data is encrypted and protected against unauthorized access. Risk Management: Conducting thorough risk assessments to identify potential vulnerabilities within healthcare IT systems and developing customized action plans to mitigate these risks. Employee Training: Offering specialized training programs for healthcare staff to recognize and respond to cybersecurity threats effectively, fostering a culture of security awareness. Incident Response: Providing rapid response services to address security breaches, minimizing impact and restoring systems to operational status as swiftly as possible. The... - Published: 2024-01-29 - Modified: 2024-01-31 - URL: https://microwize.com/revenue-cycle-management-in-healthcare/ In the world of healthcare business, one term you'll frequently encounter is Revenue Cycle Management (RCM), commonly referred to as medical billing services. It's vital for your practice's financial health. But what exactly is RCM, and why does it matter? Simply put, it's the holistic approach to overseeing patient care episodes from registration and appointment scheduling to the final payment of a balance. The Importance of Revenue Cycle Management (RCM) in Healthcare Imagine your healthcare practice as a patient. Just as a patient needs a healthy heart to pump blood effectively, your practice needs a robust Revenue Cycle Management system to maintain and enhance cash flow. It's all about getting paid for what you do - and it's crucial that you have a RCM company that understands the nuances of medical billing, can assess your current RCM health, and implements a robust plan of action to improve your financial well-being. Decoding the RCM Process: Collecting with Care At its core, RCM is about the process of collecting. But it's not just a question of sending out bills and hoping for the best. It starts with submitting medical billing claims to insurance companies, moves onto assigning accurate medical codes to procedures, and then to converting medical services into billable charges, and ends with collecting payments from patients for any outstanding balances. This well-oiled machine is essential for maintaining a healthy cash flow and is why having an experienced RCM company at your practice’s side is crucial. Microwize RCM Services: Your Partner in Financial Health With nearly three decades of experience, Microwize stands out as a beacon of expertise in the RCM domain. Our professional billing services encompass diligent follow-ups with patients, meticulous handling of claims and collections, and strategic management of denials and rejections. Additionally, all of our billers are up-to-date... - Published: 2024-01-22 - Modified: 2024-01-24 - URL: https://microwize.com/medical-billing-services-in-nj/ Medical billing is a crucial aspect of any healthcare practice. It ensures that the practice receives timely and accurate payments for the services it provides. However, medical billing can be a complex and time-consuming process, which is why many practices choose to outsource this task to a professional medical billing service. Microwize Technology, based in NJ, has been providing medical billing services to providers across the USA for nearly 30 years. Why is Medical Billing Important? Medical billing is essential to the cash flow of your practice. Without proper billing, your practice may not receive the payments it is owed, which can lead to financial difficulties. Additionally, medical billing helps to ensure that your practice is compliant with all relevant regulations and laws. At Microwize, we understand the importance of medical billing. We have been helping practices nationwide for over 30 years, providing end-to-end medical billing services, including charge captures, claim submissions, eligibility, patient collections, coding, denials and rejections, follow-ups, and patient preregistration. Our dedicated team is fully trained in the entire RCM (revenue cycle management) process and fully committed to making sure your billing process is efficient and operates smoothly. An optimized billing process makes sure your practice gets every dollar you deserve. Common Medical Billing Issues As a medical billing company, we commonly see AR (accounts receivable) being way too old or high, with denied claims that do not get followed up on. These common issues leave hard-earned money on the table, and lead to a decline in the financial health of your practice. These issues can be frustrating for healthcare providers, but they can be easily avoided by partnering with a professional medical billing service. Why Choose Microwize? Microwize Technology offers tailored, technology-driven medical billing solutions, with ongoing support and a proven track record in increasing cash... - Published: 2024-01-15 - Modified: 2024-05-22 - URL: https://microwize.com/understanding-cloud-ehr-software/ Imagine if your electronic healthcare records (EHR) system was as easy to access as your Gmail account. This is the reality of cloud-based EHR software, a transformative approach to managing patient data. Unlike traditional systems confined to a local server or a personal computer, cloud-based EHR utilizes the vast space and power of remotely hosted third-party servers. This means data is stored, managed, and retrieved through large data centers, making your medical records as accessible and reliable as the electric grid that powers your city (which is nearly impossible! ). Understanding Cloud EHR Software: A Shift from Local Servers With cloud-based EHR systems, gone are the days of dealing with the hassle of setting up a local server, purchasing software, and continually updating it. This revolutionary approach uses remotely hosted servers to store data securely and efficiently. The benefit? Access the latest software versions immediately from anywhere - your office, home, or even your favorite vacation spot. All you need is an internet connection to tap into the most advanced cloud-based EHR software. Why Choose Cloud EHR Software Over Traditional Methods? Choosing a cloud-based EHR system isn't just about staying current with technology. It's about simplifying your practice's operations while also enhancing security and reliability. Cloud EHRs offer continuous upgrades, backups, and disaster recovery options without the heavy lifting required by traditional systems. Plus, the flexibility to access patient data from any device in any location adds a layer of convenience that's hard to beat. Features and Benefits of Cloud-Based EHR Systems When it comes to cloud-based EHR software, a few names stand out: LYTEC Cloud, MEDISOFT Cloud, and APRIMA Cloud. These platforms are more than just software; their core value stands in what comes with the software, which is: unlimited software support, free continuous upgrades, and secure data storage.... - Published: 2024-01-08 - Modified: 2026-04-30 - URL: https://microwize.com/managed-it-services-for-medical-practices-in-nj/ If you're a medical practice in New Jersey searching for dependable and specialized managed IT services, Microwize Technology is here to help. As a trusted provider of healthcare Managed IT services, we focus exclusively on healthcare organizations tailored for medical practices, urgent care centers, hospitals, and billing companies nationwide. Based in NJ, we offer the advantage of local, on-site IT support along with proactive system monitoring to keep your operations running smoothly. That way, you can concentrate on patient care, not technical problems. Why Choose Managed IT for Your NJ Medical Practice? 1. Proactive System MaintenanceOur Managed IT Services offer constant monitoring and maintenance of your network and computer systems. This proactive approach reduces the risk of system failures, which can lead to data loss and disrupt your business flow. For NJ practices, we include on-site support to directly address any concerns quickly. 2. Expert Healthcare IT StaffWe specialize in serving the medical field. Our IT staff are experts in practice management, electronic health records (EHR), and server software, ensuring that your practice's unique IT needs are met efficiently. Additionally, every member goes through ongoing HIPAA training. With a local presence, our team can provide in-person consultations and system optimizations. 3. Comprehensive Support and Predictable CostsWith Microwize, you get a higher level of support and a predictable budget. We manage the life cycle of your hardware and plan future upgrades, helping you avoid unexpected expenses and budget with confidence. For practices within NJ, enjoy the convenience of regular on-site check-ins as part of our commitment to making sure the technology your practice depends on runs efficiently. Hurricane Sandy nearly shut them down—but Microwize helped them not just survive, but thrive. Click to read their story. Contact Us For a Free Consultation Included Services with Our Managed IT PlansAt Microwize Technology,... - Published: 2023-12-28 - Modified: 2023-12-29 - URL: https://microwize.com/medical-billing-software-for-small-practices/ Welcome to the digital age of healthcare, where 'convenience' and 'efficiency' are not just buzzwords but necessities for thriving medical practices! If you're running a small practice and still sifting through mountains of paperwork, it's time to switch to the smarter, sleeker, and certainly the option with the most value for your dollar - cloud-based medical billing software. Let's dive into why choosing the right medical billing software, particularly MEDISOFT, is not just a smart move, it's your move towards stress-free practice management. Revolutionize Your Practice with Cloud-Based Convenience Cloud-Based Software: Anywhere, Anytime Imagine handling your billing operations from anywhere, at any time, without the need for hefty hardware setups. Cloud-based software brings this convenience to your fingertips, allowing you to focus on patient care rather than a long phone call with IT. MEDISOFT's cloud solution promises a seamless, efficient, and flexible billing process, adaptable to your practice's dynamic needs. Our commitment to small practices is reflected in the words of our clients: " I have used Microwize for over 15 years, beginning with billing and scheduling software, adding an EMR 9 years ago. We use their services for software support, upgrades, MACRA support, and new server set-up when required. They have been knowledgeable, responsive, prompt, accessible. ” -Gilbert Kepecs " I would highly recommend this company and this software to any small business, it is very user friendly and so is all the staff. Wonderful experience and I will continue to partner with them for my small business. " – Suzette Leverock Read more reviews on Capterra. 24/7 Support: Your Constant Companion in Billing Worries don't follow a 9 to 5 schedule, and neither does our support. Microwize Technology prides itself on offering round-the-clock assistance to ensure your billing operations never skip a beat. With experts just a call... - Published: 2023-11-29 - Modified: 2024-06-13 - URL: https://microwize.com/medisoft-backup/ MEDISOFT backups are an important component of a healthy practice, but not everyone gives enough thought to their backup process. Backups should be run at least daily. Think of it this way: if something happens to your data, how much work are you willing to lose? Restoring from last night's backup means you won't lose more than one day's work, whereas if the most recent good backup you have is two months old, you're going to have problems. Restoring from a recent backup and redoing a few hours or work is often more cost-effective than a repair of damaged / corrupt data, when that data can even be repaired. Of course, a MEDISOFT backup can't be run from the application if there is more than one user logged in to the system. Many practices will therefore run a backup first thing in the morning, or last thing at night, to ensure that no one else is in. If you try running a backup from a recent version of MEDISOFT (v18 and up), you may get a message saying that "A Medisoft backup is already in progress by " even when you know that's not true. There is a file called hotbackup. txt that sometimes gets created in the root of the medidata folder (on your server if you have Network Professional) during backups. While MEDISOFT normally deletes the file itself when the Medisoft backup is done, if this doesn't happen, the system will think that there is a backup running currently and prevent you from running a new one. To get around this issue, simply locate this hotbackup. txt file and delete it, and you will then be able to run the Medisoft backup. The video tutorial below will demonstrate how to do this. If you are working with multiple... - Published: 2023-11-10 - Modified: 2023-11-10 - URL: https://microwize.com/why-should-i-upgrade-my-medisoft-lytec/ We’ve talked before about medical providers and practices continuing to use old versions of their medical billing and electronic health records (EHR) software. Fear of change, an uncertain economy, and a general sense of “if it ain’t broke, don’t fix it” can lead to software going with updates and upgrades for years, and that’s OK to a point. If your outdated application is still doing everything you need it to do, you may be reluctant to upgrade or replace it, but there can be great reasons to invest the money and time in an upgrade. Why Should I Upgrade? Improved user experience – Software upgrades generally introduce fixes to bugs or issues, as well as bringing new features and better workflows based on user feedback. Maybe you’re still performing certain tasks in a slower or more tedious way when the current version of the software makes it faster and more seamless. And as we’ve mentioned previously, an upgrade doesn’t necessarily mean a steep learning curve. Better integration – You may have other software or hardware that should be able to communicate with your older billing or EHR application; maybe you’ve been able to cobble something together, or maybe you’ve had to accept defeat and do more manual work. Upgrading the software can result in better interoperability and more options for interfacing different pieces together. Security – Among the fixes and features that get added as software is updated and upgraded are security improvements. A vulnerability that existed in v31 may have only been discovered when v33 came out; the new version will have addressed it, but often software developers only go back so far and may not offer a fix for v31. Another consideration: v31 may not run on Windows 10 or 11, and while you might not mind using... - Published: 2023-10-25 - Modified: 2023-10-25 - URL: https://microwize.com/harnessing-the-power-of-electronic-prescribing/ Electronic prescribing (or e-prescribing) represents a huge leap forward for the healthcare industry and offers benefits for both practice and patients. One of the most significant advantages to using e-prescribing is the major increase in prescription accuracy, reducing the chance of errors. Handwritten prescriptions can be misinterpreted and lead to confusion due to illegible handwriting, missing information, or incorrect dosages. E-prescribing systems eliminate risks like these by using a standardized digital format to ensure consistency and clarity. These systems typically also incorporate checks for allergies, interactions, and contraindications, acting as another layer of defense against an unexpected negative outcome from medication. E-prescribing is usually done directly or indirectly from an electronic health records (EHR) system, allowing the prescriber to access the patient's complete medication history. This can help to avoid potential drug interactions or duplication of therapies. Moreover, real-time access to formulary options and patient-specific drug coverage assists healthcare providers in choosing medications that are both clinically appropriate and cost-effective for their patients. Enhancing patient outcomes is the goal of healthcare, and e-prescribing can play a vital role. By expediting the prescription process, e-prescribing reduces wait times at pharmacies and improves the patient experience. The streamlined communication between prescriber, pharmacy, and patient also improves medication adherence, an important factor in treatment success. Patients can receive reminders about refills, and providers can easily monitor patients' adherence patterns and intervene when necessary. In conclusion, the integration of e-prescribing into medical practices’ existing systems is a significant advance in healthcare technology, with benefits to prescription accuracy, medication safety, and patient outcomes. Through its potential to reduce errors, mitigate safety risks, and promote patient satisfaction and adherence, e-prescribing holds immense promise in optimizing healthcare delivery and ensuring the highest standards of patient care. As healthcare continues to evolve in the digital age, e-prescribing will... - Published: 2023-10-17 - Modified: 2023-10-17 - URL: https://microwize.com/navigating-hipaa-compliance-the-crucial-role-of-billing-software/ As healthcare technology continues to evolve, the responsibility of securing patient data intensifies. The recent changes in HIPAA regulations underscore the importance of this responsibility. For users of MEDISOFT, especially those not on the latest MEDISOFT v28, understanding these updates is not just beneficial—it's critical. Decoding the 2021 HITECH Act Update Why the Outcry: Healthcare professionals across the board have long felt the need for some form of protection against the punitive measures that can follow unintentional data breaches, especially when they've earnestly implemented the best security practices available. A Ray of Hope: Recognizing this gap, the HR 7898 bill was introduced and subsequently passed into law on January 5, 2021. This groundbreaking legislation mandates that the Health and Human Services (HHS) Department consider the security measures a healthcare entity has put in place over the twelve months preceding a data breach when deciding penalties. The Silver Lining: While this doesn't grant absolute immunity to those with strong security protocols, it does provide a cushion. Entities that can demonstrate diligent security practices may face shorter audits, fewer investigations, and potentially reduced penalties. 'Recognized Security Practices': What They Mean in 2022 Come 2022, the Office for Civil Rights (OCR) sought to demystify the term "Recognized Security Practices. " Through an informative video, they offered guidance on the standards and practices deemed acceptable and the kind of evidence that would be required to corroborate the claims of having these practices in place. MEDISOFT v28: The Evolution Continues Beyond Conformity: MEDISOFT v28 isn’t just a product—it's a commitment. A commitment to adapt, evolve, and stay ahead of the curve. With this version, users don’t just get software; they receive a holistic tool in tune with current security demands, acting as a relentless guardian against cyber threats. Ensuring Compliance: The newest version of MEDISOFT... - Published: 2023-09-29 - Modified: 2023-09-29 - URL: https://microwize.com/understanding-the-no-surprises-act-a-comprehensive-summary/ The healthcare industry is in a state of constant evolution. As practices adapt to changing regulations and patient needs, it becomes vital for medical billing software to evolve in tandem. CGM MEDISOFT stands as a beacon of this evolutionary journey, especially with its v28 release. With its introduction of the 'Patient Responsibility' feature, MEDISOFT v28 highlights the power of adaptation, all while aiding practices in navigating the "No Surprises Act. " Let's dive in. What is the "No Surprises Act"? A Summary: The No Surprises Act was put into effect to ensure that patients are shielded from unexpected medical bills. This legislation emphasizes that all healthcare providers must be up front about the financial responsibilities that a patient might incur. Essentially, patients have the right to a clear understanding of potential costs before they receive care. MEDISOFT v28: Reflecting Evolution and Adaptability One of MEDISOFT's core strengths is its ability to evolve. With each iteration, it absorbs feedback from its vast user community, molding features that directly address real-world challenges. The 'Patient Responsibility' feature in v28 is a prime example. Here's why this feature stands out: Clarity and Transparency: MEDISOFT v28 allows providers to offer good-faith cost estimates swiftly. With a few clicks, providers can generate an accurate breakdown of potential charges, ensuring patients are never left in the dark. Ease of Use: MEDISOFT has always prided itself on its intuitive interface, and this new feature is no exception. Whether it's accessing a patient's insurance eligibility or configuring charges for common procedures, every task is streamlined for efficiency. Enhanced Patient Trust: Being up front about costs isn't just about compliance; it's also about building trust. When patients are well-informed, it cultivates an atmosphere of transparency and trust, pivotal for any healthcare establishment's success. MEDISOFT's Evolutionary Journey What sets MEDISOFT apart... - Published: 2023-09-26 - Modified: 2023-09-29 - URL: https://microwize.com/whats-new-in-lytec-2024-our-favorite-new-features/ In the world of medical billing and practice management, staying ahead of the curve is essential. Whether you're managing a healthcare practice or running a medical billing company, the newly released LYTEC 2024 is designed to streamline your operations and make your life easier. A cloud-based solution, LYTEC continually updates its offerings based on the real-world needs and recommendations of its users. So, without further ado, let's dive into some of the most anticipated new features in LYTEC 2024. LYTEC 2024: Designed for You, by You What sets LYTEC 2024 apart is its commitment to continually evolve based on user feedback. It's not just about offering a list of features; it's about creating a tool that resonates with its users and addresses their day-to-day challenges. 1. Fully Integrated Patient Statements with eMEDIX https://vimeo. com/864520806? share=copy One of the standout features in LYTEC 2024 is its full integration with eMEDIX, offering seamless management of patient statements. No need to juggle between multiple platforms; now everything you need is integrated under one umbrella. 2. Enhanced Eligibility Display Accurate patient eligibility information is crucial for efficient operations. LYTEC 2024 comes with an advanced eligibility display that offers in-depth insights, enabling quicker, more accurate billing. 3. Daily Appointment and Activity Review https://vimeo. com/864520927? share=copy LYTEC 2024 offers a revamped daily review of appointments and patient activity. This tool is perfect for providers and practice managers who want to stay on top of things like missed copays and unbilled appointments. 4. Support for Microsoft Windows Server 2022 https://vimeo. com/864520838? share=copy In the world of healthcare, staying secure and compliant is non-negotiable. LYTEC 2024 has been tested and approved for compatibility with Microsoft Windows Server 2022, ensuring your practice remains on the cutting edge of security. 5. Integrated Patient Responsibility Estimates https://vimeo. com/864520867? share=copy This feature... - Published: 2023-09-25 - Modified: 2023-09-29 - URL: https://microwize.com/whats-new-in-medisoft-v28-must-know-features-for-2024/ If you're a medical billing professional, a practice manager, or even the owner of a medical billing company, you know that staying updated with the latest software is not just an option; it's a necessity. And speaking of staying updated, the new MEDISOFT v28 comes packed with features that are simply too good to ignore. Not only is it cloud-based, enhancing accessibility and security, but it also brings a series of new features largely influenced by feedback from actual users like you. Let's delve into some of our favorite new MEDISOFT features. MEDISOFT v28: New Features by You, for You What makes MEDISOFT v28 particularly enticing is that many of the upgrades are the direct result of user recommendations. MEDISOFT understands the significance of firsthand user experience, and they've transformed your feedback into tangible improvements. 1. Fully Integrated Patient Statements with eMEDIX https://vimeo. com/864496897? share=copy One of the most striking MEDISOFT features in version 28 is the full integration with eMEDIX for seamless patient statements. Gone are the days when you had to switch between platforms; everything can now be managed under one roof. 2. Enhanced Eligibility Display https://vimeo. com/864496980? share=copy Knowing a patient's eligibility status is vital for smooth operations. MEDISOFT v28 brings you an enhanced eligibility display that provides you with detailed information, minimizing errors and speeding up the billing process. 3. Daily Appointment and Activity Review https://vimeo. com/864496949? share=copy Stay ahead of the curve with MEDISOFT v28's daily appointment and activity review. This feature alerts providers and practice managers to potential issues such as missed copays or appointments without charges. 4. Microsoft Windows Server 2022 Support Ensuring your practice is up-to-date and secure is crucial. That’s why MEDISOFT v28 comes tested and approved for Microsoft Windows Server 2022. Now your practice can benefit from the latest security... - Published: 2023-09-06 - Modified: 2023-09-06 - URL: https://microwize.com/building-a-strong-relationship-with-your-outsourced-medical-billing-provider/ Most medical practices are unhappy with their medical billing service providers, but it doesn’t have to be that way! The fact is it takes two to tango, and as a healthcare provider or owner, you have the power to really influence and build a strong, lasting relationship with your outsourced medical billing provider. Read further to learn what you can do, and forget about the days of interviewing medical billing companies, negotiating rates and legal agreements, and being unsatisfied with the collections. Communication Is Key Open and transparent communication is the cornerstone of any successful relationship, and your partnership with an outsourced medical billing provider is no different. Get regular meetings scheduled at the frequency that is right for your organization to check in, ask questions, review reports, etc. Having a responsive communication channel is essential for you to be aligned with your medical biller. Be sure to set an agenda and use this time wisely to communicate clearly about promptly addressing challenges and reinforcing a commitment that billing processes remain on track. It’s easy to get busy with all the urgent things that come up in a medical practice, but don’t let this very important piece of your business get neglected. Shared Goals and Expectations Sharing similar goals and expectations is crucial to establishing a successful relationship with a medical billing provider. This includes understanding the scope of services, turnaround times, and expected outcomes. Discussing your vision, objectives, and expectations guarantees that you and your medical billing service provider are working towards a common purpose. A successful partnership is built on a foundation of mutual understanding. Technology and Integration Technology is a big part of the transparency needed. Check if your medical billing service provider will give you access to the software and allow you to be able to... - Published: 2023-09-01 - Modified: 2024-04-11 - URL: https://microwize.com/what-do-medical-billing-companies-charge-understanding-the-factors/ As the healthcare industry continues to evolve, many medical practices are turning to medical billing companies to manage their billing and coding needs. If you’re considering outsourcing your medical billing, one of the first questions you'll likely ask is, "What do medical billing companies charge? " The answer, however, isn’t a simple flat fee or percentage. Several factors influence the cost. In this article, we'll break down medical billing pricing structures and influential factors to help you make a well-informed decision. 1. Pricing Structures Medical billing companies primarily use two types of pricing structures: Percentage-Based: The billing company charges a certain percentage of your monthly collections. This fee usually ranges from 4% to 9%, depending on various factors like the volume of claims and the specialty of the medical practice. This model is popular because it aligns the billing company's incentive with that of the practice - the more you earn, the more they earn. Flat Fee: The billing company charges a consistent, predetermined fee per claim or per month. This can be an attractive option for practices that have a consistent volume of claims. 2. Size and Volume of Claims Larger practices or hospitals that handle a higher volume of claims might receive a reduced percentage rate, reflecting economies of scale. Conversely, smaller practices might pay a higher rate or flat fee because the billing company needs to allocate resources regardless of the number of claims. 3. Specialty of the Practice Certain medical specialties have more complex billing procedures, which might result in higher fees. For example, surgical practices or specialties with varied procedures might have higher costs compared to primary care practices. 4. Additional Services Many billing companies offer additional services such as patient insurance verification, credentialing, and practice management software. The inclusion or exclusion of these services... - Published: 2023-08-25 - Modified: 2023-08-25 - URL: https://microwize.com/i-used-medisoft-x-number-of-years-ago-is-it-different-now/ Are you interested in using Medisoft again, but are concerned it’s changed too much? Well, we’re here to tell you it hasn’t! Most of the features and functions of the software are exactly the same as you remember! This begs the question: Well then, what has changed? Why should we buy/use the most recent version of Medisoft? Most of the changes that we’re going to highlight are features that have been added (or slightly modified) to make your job as a biller, or practice manager, easier and more streamlined! The AR Tracker The AR tracker is a very powerful tool to ensure that billing is being followed up on in a timely manner, much like the standard, hard-copy aging report. This tool allows the user to quickly find open balances with insurance, and with patients. It also provides the user with all information necessary for follow-up, such as: patient phone number, insurance phone number, insurance ID, patient date of birth, and claim information. Additionally, the AR tracker allows the practice to create custom workflows and follow-up time frames for any instance that may occur with an insurance claim or patient balance. With the help of completely customizable tasks, statuses, and due dates, claims can be assigned to anyone within the practice, all of which can be tracked right from one screen! This powerful tool is one of our favorite features within Medisoft. Patient Alert Codes Patient alert codes allow your practice to create and utilize custom alerts for any scenario you may need! These alerts can be displayed in Office Hours or Medisoft based on your own selections. These can be used for any reason, whether collecting a large balance from a patient or updating insurance, the options are endless! Search Patient by Date of Birth This feature has been... - Published: 2023-07-31 - Modified: 2023-07-31 - URL: https://microwize.com/how-to-export-patient-data-from-medisoft-or-lytec/ A question that comes up a lot is, how do I export patient data from my practice management system? Medical practices or billing services will sometimes want to get a list of patients in the system in order to send updates or wellness reminders or other information, via US mail or E-mail. If you’ve been doing it long enough, you could have tens of thousands of patients listed, and taking screenshots or typing it manually just isn’t an option! If you’ve got access to the database and the know-how to query it, you may be able to get exactly the data you’re looking for. Fortunately, many if not most systems will also provide a method of exporting data from within the software itself. We’re going to show how to do this from two of the most popular practice management solutions, MEDISOFT and LYTEC. How to Export Patient Data from MEDISOFT While logged in to MEDISOFT, click on the Patient List icon in the toolbar, or go to the Lists menu and select Patient/Guarantors and Cases. Click the Print Grid button at the bottom of the window. 3. Using the Add Fields and Remove Field buttons, as well as the green up/down arrow buttons, change the selection to include the fields you want exported. In the screenshot, we’ve kept it simple, but you can add the street address, ZIP code, E-mail address, middle name, and other fields stored in Medisoft’s patient table, and remove any fields you don’t need, and put them in any order you like. You can check or uncheck the Save as Default option if you would like to keep this selection for future exports, and click OK when you’re ready. 4. Under Print Selection, change it to Export Data to CSV file, then click Start. 5. You... - Published: 2023-07-13 - Modified: 2023-07-17 - URL: https://microwize.com/the-game-changing-benefits-of-remote-employee-services-in-healthcare/ As technology continues to evolve and shape industries worldwide, the healthcare sector is no exception. Remote employee services, a concept that was once unheard of in medical practices, has become not only feasible but also increasingly advantageous. Microwize Technology, a leading provider of such services, is at the forefront of this transformative shift, offering a multitude of benefits to healthcare practices and billing companies. Embracing Remote Work – The Future of Healthcare In recent years, healthcare organizations have realized the tremendous potential of remote work, particularly in administrative roles. Remote employees can handle various front and back office tasks such as patient calls, data entry, electronic filing, and elements of the medical billing cycle like patient collections, A/R, and prior authorizations. Microwize's top-tier remote employee services facilitates this change by connecting medical practices and billing companies with talented professionals experienced in software systems like Medisoft, Lytec, Allscripts, and Kareo. A Boon for Efficiency and Cost-Effectiveness The benefits of utilizing remote employee services are plentiful. One significant advantage lies in financial savings. With remote employees, practices can eliminate overhead costs tied to vacation, sick time, and health insurance, as well as office space and equipment. Moreover, remote employees often come at a more reasonable price without compromising the quality of service. Microwize Technology offers remote professionals who are not only affordable but also experts in their fields, ensuring the highest standards of efficiency and productivity. Flexible Scheduling and Enhanced Productivity Flexibility is another major perk. Remote employees from Microwize Technology are available for both part-time and full-time schedules based on the organization's needs. This flexibility ensures that tasks get accomplished efficiently and allows you to communicate with your dedicated remote employee(s) in real-time. The end result is a workforce model that works in line with the practice's requirements and workflow, thus... - Published: 2023-07-05 - Modified: 2023-07-05 - URL: https://microwize.com/the-indispensable-role-of-ai-in-your-future-as-an-independent-healthcare-provider/ A profound and impactful revolution is taking place in healthcare, courtesy of artificial intelligence (AI). Not only does AI hold the potential to enhance patient care, but it is also crucial for independent healthcare providers who wish to remain relevant and successful in the future. AI has a significant impact on almost every facet of healthcare, including diagnostics, treatment, patient engagement, administrative tasks, and more. For independent providers, embracing AI is no longer an option; it's a necessity. Improved Diagnostics and Patient Care AI can significantly improve diagnostic accuracy by analyzing a patient's symptoms, medical history, and results from various tests to generate a differential diagnosis. The algorithm learns from each interaction, getting better over time. This process can result in more accurate diagnoses, enabling independent providers to offer high-quality care. Moreover, AI can sift through massive volumes of research and clinical data to recommend personalized treatment plans for patients. This allows independent providers to stay abreast of the latest medical advancements and provide top-tier care, regardless of the size of their practice. Efficient Administrative Tasks Administrative burdens are one of the significant challenges faced by independent providers. Fortunately, AI can significantly reduce this load by automating routine tasks such as scheduling appointments, processing insurance claims, and maintaining electronic health records. Automating these processes not only makes the practice more efficient but also allows independent providers to dedicate more time to patient care. This is particularly crucial as the healthcare industry continues to move towards value-based care, where the quality of care outweighs the number of patients seen. Proactive Patient Engagement AI-powered tools can also enhance patient engagement, an aspect critical to the success of independent providers. AI can analyze patient data to identify individuals at high risk for various health issues, facilitating early intervention. Moreover, AI chatbots can answer... - Published: 2023-06-27 - Modified: 2023-06-21 - URL: https://microwize.com/the-role-of-healthcare-it-in-practice-management/ In today's digital era, healthcare practices face significant challenges in managing patient information, maintaining operational efficiency, and safeguarding sensitive data. This is where healthcare IT, distinct from regular IT companies, becomes indispensable. In this article, we will explore the importance of healthcare IT in practice management, focusing on its role in protecting information and facilitating day-to-day operations. Safeguarding Patient Information The Value of Patient Data: Medical practices are prime targets for cybercriminals due to the valuable patient information they possess. With a healthcare IT company, practices can implement robust measures to safeguard this patient information and maintain data security. Ensuring Data Security: A healthcare IT company implements measures such as secure data storage, encryption techniques, and access controls to ensure the protection of patient data from unauthorized access and potential breaches. Compliance with Data Privacy Regulations: Healthcare IT companies assist practices with adhering to regulatory requirements, including HIPAA, which in turn helps to maintain patient trust. Enhancing Operational Efficiency Electronic Health Records (EHR): A dedicated healthcare IT company works closely with practices to ensure that their EHR experience is smooth and seamless. They provide ongoing support to address any issues that may arise, ensuring that the EHR system remains reliable and user-friendly for the practice and its staff while keeping the data secure. Digitizing patient records streamlines workflows, reduces paperwork, and facilitates efficient storage, retrieval, and sharing of medical information. Appointment Scheduling and Patient Management: By implementing integrated IT systems, practices can simplify tasks such as appointment booking, rescheduling, and tracking patient data, resulting in enhanced efficiency and a more seamless patient experience. Additionally, healthcare IT companies provide support to address any issues that may arise, ensuring that the integrated IT systems continue to optimize practice management and patient care. Improving Communication and Collaboration Secure Messaging and Communication: A healthcare... - Published: 2023-06-20 - Modified: 2024-01-25 - URL: https://microwize.com/next-up-nextgen-data-breach-for-ehr-giant/ NextGen Healthcare, a major player in the US Electronic Health Records (EHR) market, is facing a series of lawsuits due to a significant data breach that compromised the personal information of over one million individuals. The exposed data includes names, addresses, dates of birth, and Social Security numbers. The NextGen data breach took place between March 29 and April 14, 2023, when an unauthorized third-party gained access to a limited set of personal data. NextGen Faces Multiple Lawsuits and Breach Fallout Numerous law firms across the United States are now investigating the incident, particularly focusing on the vendor's security measures that were in place at the time of the breach. Among these is Markovits, Stock & DeMarco, a law firm that specializes in class-action lawsuits, which is encouraging affected individuals to explore possible legal remedies. One class-action lawsuit, filed in Georgia by attorneys representing a New York resident, alleges that NextGen "did not follow federal and industry guidelines for protecting data" and that "all the data was vulnerable. " Data Breach Exposed Personal Information In response to the NextGen data breach, the vendor stated that it found no evidence of any access or impact to patient health or medical information. After discovering the unauthorized access, NextGen engaged leading outside cybersecurity experts to conduct an in-depth investigation. The company also alerted law enforcement and notified the individuals affected by the incident, while also providing them with free credit monitoring. Details of the Breach and Security Review NextGen's breach notification submitted to the Maine attorney general's office confirmed that an unauthorized party had accessed personal information stored in its systems, including names, dates of birth, addresses, and Social Security numbers of around one million individuals. The company confirmed to Healthcare IT News that provider credentials that may have been stolen were used... - Published: 2023-06-13 - Modified: 2023-12-20 - URL: https://microwize.com/successfully-transitioning-to-a-new-ehr-system-a-guide-for-medical-practices/ In an ever-evolving healthcare industry, the adoption of new technologies to streamline clinical and administrative processes is integral. Electronic Health Records (EHR) have become a cornerstone in the successful delivery of healthcare services, providing an efficient way to store and access patient information. However, the transition to a new EHR system can present a unique set of challenges. This blog post will provide some tips and strategies to ensure a smooth transition. 1. Planning is Key Planning is the first and perhaps the most critical step. This involves understanding the unique needs of your medical practice, analyzing workflow, and identifying gaps that the new EHR system should fill. Choose an EHR system that aligns with your needs and fits into your current workflow seamlessly. This might require consulting with EHR vendors, seeking advice from healthcare IT consultants, or networking with other medical practices that have recently transitioned to a new EHR system. Implementing an EHR is not an easy feat, so give yourself extra time to explore different systems. Having a practice administrator or manager to oversee the entire process is crucial to staying on track and successfully transitioning to a new EHR system. 2. Engage All Stakeholders It's essential to include all stakeholders, such as physicians, nurses, administrative staff, and IT professionals, in the decision-making and transition process. Each group will have unique perspectives and insights that can be valuable for a smooth transition. Remember, a successful EHR implementation isn't just an IT project but a team effort. 3. Comprehensive Training Training is another significant factor in the successful transition to a new EHR system. EHRs can be complex, and they vary greatly. Providing comprehensive training for all users not only helps in better understanding the software, but also mitigates the risk of potential mistakes that could impact patient... - Published: 2023-06-06 - Modified: 2023-05-30 - URL: https://microwize.com/navigating-obstacles-key-challenges-faced-by-independent-providers/ Being an independent provider offers a range of benefits, including freedom and flexibility in managing one's practice. However, providers also face a variety of unique challenges that can make it difficult to succeed. From attracting clients to managing finances and staying competitive, independent providers must navigate a complex landscape to thrive in their chosen field. Here are a few shared challenges that independent providers may face: Getting More Patients One of the foremost challenges for independent providers is establishing a steady patient base. Without the backing of a larger organization or an established reputation, attracting new patients can be daunting. Independent providers must actively seek out marketing opportunities to create visibility and build credibility within their community. This involves utilizing various channels, such as creating a professional website, maintaining an active social media presence, and leveraging online provider directories like Vosita or ZocDoc. Marketing and Self-Promotion Another challenge for independent providers is effectively marketing themselves. Effective marketing is crucial for healthcare professionals looking to increase their patient base. Developing a comprehensive marketing strategy is essential to reach potential patients and stand out in a crowded field. It involves crafting a compelling message for your target audience and leveraging appropriate marketing channels. Consistent branding, engaging content creation, and fostering positive patient testimonials can further enhance the visibility and reputation of independent providers. This includes having an up-to-date website, posting regularly to social media, or getting your name in provider directories such as Vosita or ZocDoc. Managing Finances Independent providers often shoulder the responsibility of managing their own finances. This includes invoicing clients and insurance companies, tracking and managing expenses, and planning for taxes. Without the support of an accounting or finance department, managing finances can become overwhelming. Independent providers can address this challenge by either hiring an in-house medical biller or... - Published: 2023-05-30 - Modified: 2023-05-24 - URL: https://microwize.com/improving-patient-outcomes-how-remote-patient-monitoring-is-key-to-a-healthier-future/ Remote patient monitoring (RPM) devices are one of the newest game-changers in healthcare, particularly in the management of chronic conditions. RPM technology is helping to improve patient outcomes and reduce healthcare costs for chronic illnesses. What are remote patient monitoring devices? With RPM, patients can use medical devices such as blood pressure cuffs, weight scales, glucometers, and thermometers to monitor their health at home. These devices are connected to a remote monitoring system, allowing healthcare providers to receive real-time data about the patient's health status without them needing to be in the same room. Telehealth platforms and smartwatches can also be used for remote patient monitoring. What are the benefits of remote patient monitoring tools? RPM has numerous benefits for both patients and healthcare providers. For patients, RPM technology enables them to take an active role in their healthcare by providing them with the tools they need to monitor their health from home, which can actually have a positive effect on patients’ health. Empowering patients with remote patient monitoring tools By allowing patients to monitor their health from home, they are empowered to get involved with their own healthcare. RPM tools empower patients to manage their chronic conditions more effectively, leading to effective monitoring, better health outcomes, and an overall better quality of life. Many chronic illnesses make it more challenging for patients to travel and make doctors’ appointments. Telemedicine is the most convenient way to get the care you need when you need it. Telemedicine and remote patient care Telemedicine platforms such as Vosita facilitates easier communication and visits with providers. It provides patients with a simple and user-friendly solution to track their appointments, communicate with their healthcare providers, and have virtual appointments from the comfort of their own home. Vosita is designed to be easy to use, even... - Published: 2023-05-23 - Modified: 2023-05-24 - URL: https://microwize.com/how-home-based-technologies-are-driving-better-patient-outcomes/ In recent years, there has been a growing movement in the healthcare industry towards embracing home-based technologies. This movement is driven by the recognition that the traditional model of healthcare, where patients visit a doctor in a clinical setting, is not always the most effective way to manage chronic conditions. With chronic diseases costing the U. S. $3. 7 trillion per year, focusing on preventive care is central to physical and economic survival. In this article, we will explore why healthcare leaders should embrace home-based technologies, with a particular focus on Vosita and its potential to help providers connect with patients wherever they may be. Preventive Care Is Key Preventive care is an essential part of managing chronic conditions. This is because early intervention can help to slow or even prevent the progression of a disease, reducing the need for expensive treatments and hospitalizations. Home-based technologies can play a critical role in preventive care by allowing patients to monitor their condition and share data with their healthcare provider in real-time. With Bluetooth-enabled medical devices, providers can immediately have access to key data. This can help them to identify potential issues before they become serious and develop personalized care plans that are tailored to the patient's specific needs. Vosita: A User-Friendly Solution Vosita is a home-based technology that can help providers connect with their patients wherever they may be. This simple and user-friendly technology allows patients to track their appointments, communicate with their provider, and access resources from the comfort of their own home. Improved Patient Outcomes Embracing remote patient monitoring technologies can have a significant impact on patient outcomes. Patients who are empowered to take control of their health through home-based technologies are more likely to engage in self-care and adhere to their treatment plans. This, in turn, can lead... - Published: 2023-05-17 - Modified: 2023-05-18 - URL: https://microwize.com/choosing-the-best-medical-billing-company-a-guide-for-practice-owners/ As a medical practice owner, managing your billing can be a time-consuming and complex process. This is where a medical biller comes in - a professional who specializes in medical billing and can handle all aspects of your billing process, from claim submission to payment posting and denial management. But how do you know what to look for in a medical billing company? Here are some key factors to consider: 1. Expertise and experience One of the most important factors to consider when looking for a medical biller is their expertise and experience. Look for a biller who has experience in medical billing and coding, and who is familiar with the latest regulations and requirements. A biller with experience in your specialty can also be an added advantage. 2. Communication skills Effective communication is crucial for ensuring a smooth billing process. You need a biller who can communicate effectively and regularly with you and your team, keeping you informed of any billing issues that may arise. 3. Technology and software Good medical billing software is essential for streamlining the billing process and improving accuracy. A biller who is proficient in using the latest medical billing software and technology is an important asset. 4. Attention to detail The billing process requires a high level of attention to detail, from accurate coding to timely submission of claims. You should find a biller who has a keen eye for detail and can spot errors before they cause delays in payment. 5. Ethics and compliance Medical billing requires adherence to strict ethical and compliance standards. Look for a biller who is committed to ethical and standards-compliant billing practices and can keep you up to date on any changes in regulations and requirements. 6. Customization Every medical practice has unique billing needs. A biller whose... - Published: 2023-05-10 - Modified: 2023-05-22 - URL: https://microwize.com/the-best-medisoft-software-tutorial/ Looking for a comprehensive MEDISOFT software tutorial to help your medical practice streamline its billing processes and ensure your staff is up-to-date on best practices? Look no further than Microwize's MEDISOFT Academy Course! What's Included in Microwize's MEDISOFT Academy Course? This course is specifically designed and developed to help MEDISOFT software users get the most out of the software, with 27 chapters covering all aspects of the system. From hands-on software simulations to quizzes to test your knowledge, this course is perfect for users of all levels and learning styles. If you're already a MEDISOFT Cloud client, the course is completely free. And for non-cloud users, the $395 investment is a small price to pay for the assurance that your staff is well-trained and using the software effectively. In terms of the interface and workflow, there is no difference between using MEDISOFT in the cloud vs on premises. The course is designed to help billers get up to speed with the software and ensure that they're using their MEDISOFT practice management system to its fullest potential while adhering to best medical billing practices. For non-cloud users, the course's $395 cost may seem like a significant investment, but it's important to remember that medical billing is a complex and constantly evolving field, and having a well-trained staff is essential for the success of any medical practice. The cost of the course is a small price to pay for the assurance that your staff is using the best practices and making the most of the software. How Microwize's MEDISOFT Software Tutorial Can Benefit Your Staff One of the biggest challenges for smaller medical practices is training staff in medical billing. Often, one person is responsible for all the billing, and if that person leaves or is let go, it can put the... - Published: 2023-05-04 - Modified: 2023-05-04 - URL: https://microwize.com/attracting-patients-a-guide-for-independent-healthcare-providers/ As an independent provider, one of the biggest challenges you may face is getting new patients. While your skills and expertise may be top-notch, getting the word out about your healthcare services can be difficult without a large marketing budget or connections in the industry. However, there are several strategies you can use to increase your visibility and attract new patients. In this post, we'll discuss the importance of being accessible to patients, building an online presence, using tools like Vosita, and partnering with companies that understand the challenges of being an independent provider. Building an Online Presence  In today's digital age, having an online presence is essential for any independent provider. This can be a website or blog that showcases your services and expertise, as well as social media accounts that you can use to connect with and be found by potential patients. Some key things to consider when building your online presence include:  Search engine optimization (SEO): Make sure your website is optimized for search engines so that potential patients can find you when they search for your services. Google My Business: This is a free tool that allows you to create a business listing on Google, which can help you appear in local search results. You may not necessarily think of your practice as a business, but it is! When you create a listing, you can add information about the practice, such as location, healthcare services, hours of operation, contact information, and photos. It also allows patients to leave reviews, which can be helpful in boosting your reputation. Online directories: There are many online directories that cater to specialties or types of providers. Listing yourself in these directories can help you reach a wider audience. Content marketing: Creating content for social media (such as blog posts or... - Published: 2023-04-27 - Modified: 2024-06-03 - URL: https://microwize.com/10-things-providers-can-do-to-improve-collections-and-patient-payments/ In today's tough economy, healthcare providers are facing numerous challenges in collecting patient balances. With the ever-changing HMO reimbursement policies, it is essential for providers to take a proactive approach towards collections and patient payments. In this blog post, we have compiled a top 10 list of things that providers and billers can do to improve collections and patient payments. Know your provider's collection policy The first step towards improving collections is to know your provider's collection policy. If a policy does not exist, it is essential to develop one. Have a staff meeting and inform others of the new policy. Effective collections begin when the patient first comes to the office or calls for an appointment. During that initial office visit, have a staff member explain the office policy regarding payments and obtain the patient’s insurance information. If the patient calls for an initial appointment, have a staff member obtain and verify insurance eligibility prior to the patient's appointment. Ask for payment after rendering services Once the provider has rendered services, have a staff member inform the patient of the amount due and ask for payment. If the patient is not a Medicare patient, then collect all coinsurance at that time. Offer a variety of payment options It is important to offer a variety of payment options, including cash, check, and credit card, and maybe an ATM if it is cost-effective for your provider. Many people tend to use plastic instead of paper. You may also want to consider payment plans depending on the amount charged and the patient's ability to pay. Verify coverage and eligibility prior to the appointment Verify the coverage and eligibility prior to the appointment. If the patient has a deductible, you can collect any amount up to the deductible. In other words, if the... - Published: 2023-04-21 - Modified: 2025-06-13 - URL: https://microwize.com/revolutionize-your-workforce-3-reasons-to-hire-a-remote-employee/ Having a reliable and competent workforce is essential. However, finding skilled professionals who are qualified and can work efficiently can be a daunting task. Fortunately, hiring a remote employee can help ease the burden of staffing and offer several benefits for your practice or billing company. Here are three reasons why you should consider hiring a remote employee for your business. Workforce Augmentation One of the main reasons to hire a remote employee is workforce augmentation. Having an additional team member who can work remotely can help fill the gaps in your operations without worrying about physical office space or equipment. This can be particularly helpful during busy periods or when you're short-staffed. A remote employee can be a valuable asset to your team and provide essential support when needed. Coverage for Employee Absences A remote employee can also provide coverage for an employee who's sick or taking a leave of absence. This can be particularly crucial for small businesses with limited staff. With a remote employee, you won't have to worry about losing productivity or missing deadlines due to an absent team member. Your remote employee can quickly step in and provide support to keep your operations running smoothly. HIPAA-Trained and Cost-Effective Remote employees are also trained in HIPAA compliance, meaning that they are knowledgeable about the policies and regulations that govern healthcare practices. This is particularly valuable for medical billing companies, who are required to comply with strict HIPAA regulations. Additionally, remote employees can help you save money on payroll taxes, health insurance, and other benefits that you would typically have to provide for an in-house employee. This can be a significant cost savings, especially for small businesses with limited budgets. In conclusion, hiring a remote employee can be a smart and valuable decision and offer several benefits... - Published: 2023-04-14 - Modified: 2023-09-19 - URL: https://microwize.com/best-medical-billing-software-for-a-small-business/ Best Medical Billing Software for a Small Business? OK, you’re looking to start a medical billing company, but you need medical billing software that is flexible and easy to use. Or maybe, you have a home-based business and are looking for the best medical billing software. With so many medical billing applications on the market, when you’re looking to start your own company or manage a small practice, there are several factors to consider when deciding which software to go with. Ease of use and accessibility The first thing you want to look for is an easy-to-use interface that is intuitive and accessible on all platforms (PC, Mac, tablet, laptops). You don’t want to waste time trying to figure out how the software works or where things are, because that time could be better spent doing billing instead! You also want a system you can easily connect to from anywhere, whether you’re at home or on the road, so that you and other employees can work from any location (even while traveling) without having to worry about connectivity issues or having data stolen by hackers. The last thing anyone wants is more headaches when working remotely! To accomplish this, cloud-based software would be best. The second thing is flexibility – if you're starting a home-based business not only do you want an easy-to-use interface but also one that gives you options for different types of billing based on what specialty you are billing for. Regulatory and compliance There are strict rules and regulations when it comes to billing insurance and state laws that govern the use of software. Medical billing software must be able to properly bill for all procedures and visits to pass regulatory audits, avoid penalties, and maximize returns. Clearinghouse Every medical provider must bill through a clearinghouse.... - Published: 2023-04-11 - Modified: 2023-05-10 - URL: https://microwize.com/what-is-the-best-computer-setup-for-your-medical-billing-staff/ Maximizing Productivity Screen Evolution When it comes to finding the best computer setup for workplace efficiency, every little bit helps. With so many workers spending their day in front of a computer, it is more important than ever that we find a way to make computer usage as efficient as possible; technology can only help up to the user’s capacity. How, then, can we increase the user’s capacity? The easiest way to help productivity is also free! Remove clutter from your workplace. This is unfortunately difficult to do with a bulky computer tower sitting on the desk, or clumsily tucked underneath so it is kicked every time you adjust in your seat. The truth is, computers have gotten smaller, and it is time we take advantage of that. By having a smaller computer (the small box below the monitors seen in the picture) the clutter of the workspace is diminished, which results in more productivity and happier employees. The Best Desk Setup An employee can only work on what they can see, so why limit your field of vision? The average computer monitor has a screen size smaller than twenty-four inches. This means a limited field of vision which means less productivity. You may think the answer is simple, get a bigger monitor; you would be half right. Simply buying a bigger monitor will increase the field of vision your computer monitor can accommodate, but a curved screen can increase the field of vision while assisting in other ways, too. Bad Computer Setup A flat monitor, even the standard sized flat monitors, distort the image on the screen which leads to increased eye strain. Flat monitors emit the image both at and past the viewer. The direct line of sight means that unless the view is looking directly center, there... - Published: 2023-04-10 - Modified: 2023-04-18 - URL: https://microwize.com/whats-the-difference-between-using-medisoft-in-the-cloud-vs-on-premises/ Many healthcare providers use MEDISOFT, a popular medical billing software that's available in both cloud and on-premises versions. However, it can be challenging to wrap one’s head around the idea, especially if they're been using the on-premises version for years. “If I’ve been using MEDISOFT on my own computers for years now, why should I change that? ” While there are certainly good reasons to own your own software and run it on your own hardware, MEDISOFT Cloud has its benefits, too. Security  One of the biggest benefits of using the cloud version of MEDISOFT is security. When you use the cloud version, the vendor hosts the software on its own server, which means that you don't have to worry about maintaining your own server or securing your data. When you have the on-premises version of any software, maintenance and security can get expensive very quickly. The cloud version means the vendor is responsible for ensuring that the software is up-to-date and that all security measures are in place to protect your data. Vendors like Microwize specialize in healthcare IT, so you can rest assured knowing that your data is protected in accordance with industry standards and HIPAA regulations. Updates and Upgrades Paying for and scheduling upgrades to your MEDISOFT billing software can be a hassle. Every single computer that runs MEDISOFT needs to be upgraded, sometimes they’re not logged in with the right permissions to install/uninstall, and of course no one can use the computers while the upgrade is taking place. With MEDISOFT Cloud, the upgrade only needs to be done by Microwize techs on the cloud server itself, which doesn’t require you to do anything. Windows Updates and upgrades are also handled behind the scenes by us, saving you time, money, and stress. Backups  Having a reliable and... - Published: 2023-03-23 - Modified: 2023-03-23 - URL: https://microwize.com/move-on-why-are-legacy-ehr-systems-so-prevalent-in-healthcare/ The use of legacy EHR systems in within the healthcare industry is a common challenge faced by many providers. According to a 2021 HIMSS survey, 73% of healthcare provider organizations have legacy information systems. These systems are outdated, difficult to maintain, and may not be compatible with newer technologies. They are typically costly to maintain and a pain to keep up. However, despite their challenges, many healthcare provider organizations continue to rely on legacy systems. There are several reasons for this, including: Cost: Replacing legacy systems can be costly, requiring significant investment in new software and hardware. For some healthcare organizations, the cost of replacing legacy systems may be too high to justify the investment. Customization: Many legacy systems have been customized to meet the specific needs of a healthcare organization. Replacing these systems with newer, off-the-shelf solutions may not provide the same level of customization. Integration: Legacy EHR systems may be tightly integrated with other systems used by the healthcare organization, making it difficult to replace them without disrupting the entire workflow. Complacency: Healthcare professionals may have been using these systems for years or even decades, becoming familiar with their functionalities and processes. As a result, they may be resistant to change and hesitant to learn and adopt new technologies or systems. So, what can healthcare provider organizations do to overcome the challenges of using legacy information systems? Evaluate the cost vs. benefits: Evaluate the cost of maintaining the legacy system versus the benefits it provides to the organization. If the cost of maintaining the system is too high or the benefits are minimal, it may be time to consider retiring the legacy system. Prioritize system replacement: Review, analyze, and prioritize replacing the legacy systems that have the highest maintenance costs or the ones that pose the biggest security... - Published: 2023-03-16 - Modified: 2023-03-16 - URL: https://microwize.com/windows-2012-end-of-support/ Windows Server 2012 / 2012 R2 will reach end-of-support on October 10, 2023. After this date, Microsoft will no longer release security updates, non-security updates, bug fixes, technical support, or online technical content updates for these operating systems, leaving them (and your network and data! ) more vulnerable to threats and attrition. If your practice or business currently uses one of these OSes on a server, now is a great time to start thinking about upgrading. Microwize (or your dedicated IT provider, should you have one) can discuss the best options for your practice with you. Before scheduling an upgrade, make sure that all software running on your current OS is compatible with the new one. You can find system requirements for Medisoft, Lytec, and Aprima here. If you are using any other software, check with the vendor/manufacturer regarding compatibility. Software developers will also phase out updates for older OSes, meaning your billing, EHR, and accounting software (among others) will also be outdated and more vulnerable as time goes on. In addition to Windows Server 2012, here is a list of other operating systems that are no longer supported or secure: Windows XP - ended April 8, 2014 Windows Server 2008 and Windows Server 2008 R2 - ended January 14, 2020 Windows 7 - ended January 14, 2020 Windows 8 - ended January 10, 2023 Windows 8. 1 - ended January 10, 2023 Operating systems that no longer receive updates are a major security risk and leave your network vulnerable to cyberattacks, and delaying the OS upgrade only increases the risk and likelihood of attack. Hackers do not discriminate against the size of your practice or business; everyone is a target, no matter how big or small. It's not a matter of "if," but of "when. " The costs and... - Published: 2023-03-14 - Modified: 2024-06-13 - URL: https://microwize.com/the-best-support-tools-for-independent-physicians/ As an independent physician, you face unique challenges that require creative solutions. Running your own practice means that you have to manage everything from patient care to administrative tasks to marketing your services. Fortunately, there are many tools and resources available to help independent physicians succeed. Here are some of the best support tools for independent physicians: Practice Management Software Practice management software can help you manage patient scheduling, billing, and other administrative tasks. Look for a system that includes features such as appointment scheduling, electronic health records (EHRs), and patient portals. Some popular options include APRIMA, MEDISOFT, and LYTEC. Medical Billing Services Medical billing is a complex and time-consuming task that can take up a significant amount of your practice's resources. Using a medical billing service can help you streamline the process and ensure that you are properly reimbursed for your services. Companies such as Microwize offer medical billing services for independent physicians. Telemedicine Services Telemedicine services allow you to provide virtual consultations and care to your patients. This can be especially helpful for patients who have difficulty traveling to your practice, as well as for those who prefer the convenience of virtual visits. An affordable solution such as Vosita can help you achieve virtual visits and drive practice growth. Physician Networks Joining a physician network can help you connect with other independent physicians and share best practices. Physician networks can also provide resources such as continuing education opportunities and practice management tools. The Independent Physicians Association (IPA) are two popular physician networks. You can also use online communities on Linkedin or Reddit. Marketing and Patient Acquisition Services Marketing your practice can be a challenge, especially if you are competing with larger healthcare organizations. Using marketing and patient acquisition services can help you reach new patients and grow your... - Published: 2023-03-01 - Modified: 2023-03-02 - URL: https://microwize.com/the-benefits-of-hiring-a-remote-employee/ Are you a small- or medium-sized medical practice with a long list of A/R, denials, and claims waiting to be posted? One of the biggest benefits of having a remote employee is the ability to alleviate the administrative burden of your practice. This is where Microwize's remote employees come in. With their expertise in billing, AR cleanup, and front and back-office tasks, they are dedicated to helping practices improve their workflow and save money on overhead costs. Remote employees can be a great solution to help streamline operations. Here are a few benefits of hiring a remote employee: Increased Efficiency A remote employee can help you and your practice become more efficient. Remote employees are available when you need them, so you don’t have to worry about having to wait for them to come into the office. Regular meetings with them will ensure that they know what tasks you need them to take on and easy communication can ensure that they’re doing what they are supposed to. Cost Savings One of the biggest benefits of hiring a remote employee is the cost savings that comes along with it. When you have a remote employee, you don't have to worry about paying for overhead costs such as office space, equipment, and utilities. You also don't have to worry about paying for health insurance, vacation or sick time, or paid leave. Microwize shoulders the cost of all of this, resulting in significant cost savings for small- and medium-sized practices. Increased Flexibility & Versatility Remote employees by Microwize can aid small and medium sized practices with billing, AR cleanup, and front and back-office tasks. This level of versatility can be incredibly useful in helping you streamline your operations and free up time for more important tasks. Having a remote employee can provide increased... - Published: 2023-02-23 - Modified: 2023-02-20 - URL: https://microwize.com/the-dangers-of-holding-onto-insurance-claims-why-delaying-payment-is-detrimental-to-your-practice-and-illegal/ As a doctor or medical billing company, you play a critical role in ensuring that patients receive the healthcare they need. However, did you know holding onto insurance claims for too long can have detrimental effects on both your practice and your patients? In this blog post, we will explain why delaying payment on insurance claims is not only detrimental but also illegal. The Dangers of Delaying Payment 1. ) Reduced Cash Flow: One of the most significant dangers of holding onto insurance claims is reduced cash flow. When insurance claims are not submitted in a timely manner, it can take longer to receive payment. This delay in payment can have a significant impact on the financial stability of your practice, making it difficult to pay bills, meet payroll obligations, and purchase necessary equipment and supplies. 2. ) Decreased Patient Satisfaction: Patients are becoming more and more aware of the time it takes for insurance claims to be processed and paid. If your practice is consistently delaying payment on insurance claims, it can lead to decreased patient satisfaction. Patients may start to view your practice as unreliable and untrustworthy, which can harm your reputation and drive patients away. 3. ) Increased Administrative Burden: Delayed payment of insurance claims can also increase the administrative burden on your practice. As the number of outstanding claims grows, it becomes more challenging to manage and track them. This can lead to mistakes, such as lost or misfiled claims, and can result in additional administrative costs. Why Holding onto Insurance Claims Is Illegal Violation of Insurance Contracts: When a doctor or medical billing company holds onto insurance claims for too long, it can be a violation of the insurance contract. Most insurance contracts require that claims be submitted within a certain time frame, usually 90... - Published: 2023-02-21 - Modified: 2023-02-20 - URL: https://microwize.com/is-using-old-medical-billing-software-a-good-idea/ Using old or outdated medical billing software may seem like a cost-effective solution, but it can pose significant risks to both patients and healthcare providers. As technology continues to advance and improve, it's essential for medical practices to stay current with their software and equipment to avoid unnecessary risks. Security Breaches One of the most significant risks associated with using old medical billing software is the potential for security breaches. As applications get developed and updated, they have more advanced security features to protect against cyberattacks. Older software may not have the same level of protection against newer threats, leaving patient information vulnerable to being stolen. This can lead to identity theft, fraud, and other forms of financial damage to patients and healthcare providers.   Audits and Fines Another risk of using outdated medical billing software is the lack of compliance with current regulations. The Health Insurance Portability and Accountability Act (HIPAA) requires that all medical practices maintain the privacy and security of patient health information. Older programs may not have the necessary features to comply with current HIPAA regulations. As a result, healthcare providers using outdated software may face hefty fines if they are audited and found to be non-compliant with HIPAA regulations. Old Operating Systems Furthermore, outdated medical billing software may not be compatible with newer operating systems. For example, older software may only run on older operating systems like Windows XP, Windows 7, or Windows 8. These operating systems are no longer supported by Microsoft and don’t receive any new security updates, making them no longer HIPAA compliant. As a result, using these older OSes for medical billing software increases the potential risks to patient information, as they are more vulnerable to security breaches and cyberattacks. In summary, continuing to use old medical billing software is simply... - Published: 2023-02-14 - Modified: 2024-05-21 - URL: https://microwize.com/microwize-is-one-of-the-29-international-companies-to-sign-an-agreement-with-egypts-itida/ Microwize Technology, Inc, is one of the 29 businesses that signed an agreement with the Information Technology Industry Development Agency of Egypt (ITIDA), to offer remote employee services to medical practices and medical billing companies. The signing agreements were witnessed by Egypt's Prime Minister, Mostafa Madbouly, and other high-profile figures from the Egyptian governments and signed by Mr. Amir Gadallah, General Manager, on behalf of Microwize. The COVID-19 pandemic forced most of us to acknowledge that remote work is no longer an experiment, but a requirement in many businesses, and even medical practices and billing services need to work remotely. While it represents a huge change, the results are very promising. Microwize has been a leader in healthcare IT and medical software since 1997 with a very high customer service satisfaction rate that averages 97% over the years. “Due to the nature of the business and the suite of products we provide,” Robert Gabriel President and CEO stated that “it was difficult to pick a country to match the high standards that Microwize clients are used to having. ” Mr. Gabriel noted that Egypt was shortlisted for many reasons, including: the availability of a workforce population with higher educations including medical-related and engineering degrees; many Egyptians speaking better English than many other countries where English isn’t the primary language; and the time zone difference between major cities in the USA and Microwize’s offices in Cairo. With pricing as low as $525 per remote full-time employee per week, Microwize takes the burden off medical practices or billing services while introducing the best processes and technologies to help them thrive during the difficult financial times we are all facing. Microwize is also shouldering the high employment costs that medical practices are happy to give up, such as medical, dental, and workers comp... - Published: 2023-01-12 - Modified: 2024-06-13 - URL: https://microwize.com/how-to-reduce-appointment-no-shows-with-patient-reminders/ When you're a healthcare provider, your priority is taking care of your patients. But there's another aspect to keeping them and your practice healthy: reminding them about their appointments. If you're a healthcare provider, or even if you manage the front desk at a dental office, one thing is clear: missed appointments cost the practice valuable time, money, and resources. On average, one patient miss-out costs a private medical practice about $200. The average practice sees about 30 patients a day, and with the average national no-show rate being 18%, that’s about 5 patients a day that are not showing up for their appointments. In a year, the time, resources, and money spent on missed appointments is far too much to overlook. What are patient reminders? A patient reminder is a call or text message to your patients reminding them of their scheduled appointments. Practices can communicate with their patients through several different channels, such as email, text, and phone calls.   Are patient reminders HIPAA compliant? If you’re a physician, one thing you may be wondering about communicating with your patient through phone text or email is, “Is it HIPAA compliant? ” The answer is yes, appointment reminders are tied to patient treatment, therefore you are permitted to contact patients to remind them of upcoming appointments without authorization.   How do you send patients reminders? Typically, sending a patient an appointment reminder requires an additional service that allows you to do so securely and easily. Ideally, you would want a service that works with your current EHR system so all those hard-earned details about each patient are automatically included in their reminder email.   How do you make reminders effective? Generally, you want to make sure your communication to your patients is clear and effective. As for timing, ideally,... - Published: 2022-12-20 - Modified: 2022-12-19 - URL: https://microwize.com/5-things-to-consider-before-switching-your-ehr/ 5 Things to Consider Before Switching Your EHR System Technology is evolving by the day, and your EHR system needs to keep up with it. Maybe you’ve been working in the same EHR system for a while now, and although you’re comfortable, you are still not satisfied. An outdated system may often crash or lock up, or simply doesn’t have all the features you need anymore. Additionally, you need to pay someone to sit around and make sure nothing goes wrong. If technology is everything for your business nowadays, why torture yourself with an outdated system? Innovation within the healthcare industry is constantly propelling change. Everyone is looking for something that makes life easier, increases efficiency and productivity, includes better support, and allows you to practice medicine the way you want it to be. However, there are several things you will want to consider before switching systems. Assess your needs The first thing you should consider are your practice’s needs. How many years has it been since you first adopted your current electronic health record system? Are you still the same practice you were when you adopted it? Chances are your practice has outgrown the system you are using, and you haven’t even noticed. Be sure to research systems and new features that can help you automate your practice and be more efficient. Think about your data One of the first things you should consider is your data and how to transfer data to a new EHR system. Think of your software as a home, and your data is like all your valuable belongings inside that home. If you’re moving to a new home, you need to plan for how to pack and transfer your belongings there. You may think that moving all your data is the best course of...