Patient Engagement

Updox Integrated Faxing


  • Easily route faxes to chart and set tasks
  • Auto-sort faxes from multiple fax lines
  • Edit and sign faxes and import to chart
  • 100% web based faxing from any computer
  • No hardware required
  • No contracts – month-to-month billing
  • 15-day FREE trial
  • Integration with Prime Suite

Patient Check-In Kiosk

  • Bidirectional integration with PrimeSUITE
  • Digital intake and consent forms
  • Real-time insurance verification
  • Automated payment collection
  • Patient Communication Service
  • Clinical assessments
  • Patient education
  • Reporting
  • HIPAA- and PCI-compliant

Prime Mobile


  • Turns virtually any location into your own remote clinic, with full access to Prime Suite electronic health records
  • Supports a variety of platforms, including iPhone, iPad and Android-based tablets and smart phones

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Greenway® Prime Mobile™ puts the power of comprehensive Prime Suite patient data into the hands of physicians and affiliated clinicians wherever and whenever data is needed. The solution supports timely, informed care decisions and charge capture even after-hours, regardless of location.

Prime Mobile enables you to instantly route captured charges and notes to Prime Suite for automated review and posting. By eliminating manual charge entry, you can bill more charges during rounds and accelerate your billing cycle.

Revenue and cash flow are also increased by using Prime Mobile. Not only can you reduce the number of lost and missed charges, you can eliminate many of the errors inherent with paper-based charges and handwritten notes.

Prime Mobile also helps you meet criteria for connectivity and interoperability required for meaningful use, accountable care and the patient-centered medical homes.

Automated Patient Engagement Messaging & Appointment Reminders

  • API Certified and PrimeSUITE 2-way integrated
  • Engage patients by phone, text, email andmobile app or create your own mobile app
  • Patient preference and analytic-applied messaging
  • Help qualify for MU Patient Reminder measure
  • Easily send emergency weather or cancellation messages
  • Affordable — No contracts, free trial period, great ROI

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Talksoft offers simple and effective ways to engage your patients to remind them of appointments; reinforce preventive care for MU; and/or follow up on outstanding balances. Talksoft’s range of service includes appointment reminders, recalls, disease-state messages, payment reminders, broadcast messages and surveys.

Talksoft prides itself on creating technology that is flexible, simple, and comprehensive to facilitate your business processes. Talksoft engages and saves your company time and money to handle your repetitive, income-generating communications using phone calls, email, text messaging and mobile applications.

Leave the ever-changing technology to Talksoft and focus on your message, your patients, and your practice.

Statement Mailing/Online Bill Pay/Automated Posting

Main Features:

  • 100% patient online bill pay option equals faster payments
  • Send Patient Bill via paper statement or email
  • Free Recurring Patient Payments Option
  • Quickly reconcile the day’s credit card payments
  • “On Screen” computer POS credit/debit card terminal
  • Online “Cloud Based” Reporting of all transactions
  • Automatic-posting capability

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Innovative Billing Solutions provides multiple methods for patients to pay their bills. Our free online bill pay service is offered if we are printing and mailing your statements. Rid your office of the hassle with your outdated credit card machine and revolutionize the way patients pay you with our “On Screen” terminal. And you get a built in recurring payment option with your account.

Patient Statement/Online Bill Pay
Do you want to end the hassle of taking credit card payments over the phone, or keying in credit card numbers from a mailed in payment stub? Our online bill pay service allows 100% of your patients to pay their bill online. When we mail your patient statement, you get our free online bill pay option. Patients can pay with or without registering. Also, given the choice of paying their bill online or handwriting the credit card number on a payment stub, nearly all patients will choose to pay online. With our online bill pay service, you will now spend your valuable time on more productive tasks.

Superior Reporting System
When you try and reconcile the days credit/debit card payments with your practice software, occasionally the two do not balance. With all the daily tasks and distractions in your office, you need to reduce errors and increase productivity. All patient card payments will have the chart/account number attached to each transaction. No more fumbling through little sheets of paper trying to reconcile the day’s transactions. Quickly and efficiently discover any reconciliation mistakes. Office and online payments are batched and reported in one report that is accessed through a secure web site. Streamline your credit card payment process and free up time for more important tasks.

Recurring Payment Option
Patient’s co-pays and deductibles have recently increased due to industry changes and government regulation.

Patients need options to spread the higher cost over an extended period of time. What if you could enter the credit card transaction one time and automatically charge the patient’s credit card each month? This free service will allow your patients to receive the treatments they need at a monthly cost they can afford. A recurring payment option will allow your practice to collect payments efficiently and increase the number of patients that can afford your services. Are you storing live credit card information in your office? Our system will store the credit cards on a secure web site and will reduce your risk of credit card theft.

Prime Practice Analytics | Labor & Delivery

  • Provides labor and delivery clinicians and staff immediate and secure access to comprehensive pre-natal information that has been recorded in PrimeSUITE throughout a patient’s pregnancy.
  • Includes documents such as prenatal flowsheets, prenatal labs and an antepartum summary plus information in the Community Document List:
    • Lab notes
    • Ultrasounds and other diagnostic exams
    • Progress notes
    • History and physical
    • Education record

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Greenway® Prime Practice Analytics™ harnesses the power, scalability and flexibility of web-native cloud technology to deliver innovative care coordination capabilities to your organization. Labor and Delivery is one of the several care coordination services offered by Prime Practice Analytics.

Through the convenience and power of Greenway’s Prime Practice Analytics, Labor and Delivery staff can log into a secure web portal to easily view a maternity patient’s prenatal history. Prime Practice Analytics provides easy access to participating physician records, including prenatal flowsheets, lab work and antepartum summaries. Real-time access to this longitudinal patient data coordinates and improves the quality, timeliness and cost-effectiveness of care delivery.

Patient Portal

  • Provide a self-service option for patients to access results, request refills or ask questions
  • Free up staff from returning phone calls
  • Engage patients with your practice, staff and physicians
  • Market the practice
  • Lower costs and improve efficiency
  • Manage communications from one universal inbox
  • No hardware required

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Patient Portal transforms the way your practice communicates! Engage your patients and enhance their experience with an intuitive and easy-to-use self-service option that offers several features to reduce the costs of sending out information to your patients and provides new ways to increase revenue for your practice. Requesting appointments, exchanging messages, viewing records, paying their bill and generally managing the patient relationship has never been simpler. Your practice benefits through improved care, increased patient satisfaction, resource management and more engaged patients. The right portal allows empowers your patients to become partners in their health, improves customer satisfaction and facilitates information exchange.

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