MICROWIZE CUSTOMER SUPPORT
Microwize Online Support
When you’re having trouble with your software, contact Microwize for online support. Our support consultants can connect to your computer remotely to review the issue and work through the next steps with you.
Also available: 800-955-0321. Need a support plan? Call and select option 1.
Already speaking with a technician?
Open the remote connection page when your Microwize technician asks you to connect. Have your practice name, software version, and error message ready.
Click Here to ConnectHow online support works
01 · Contact Microwize
Tell us what is happening with your software and confirm your support coverage. If you do not have a plan, call 201-322-4100, option 1.
02 · Follow your technician’s instructions
Use the Microwize remote connection link and join the session your technician identifies. Keep the affected computer available.
Click Here to Connect03 · Review the issue together
Have an authorized staff member available to describe the steps, review findings, and discuss any follow-up work.
04 · Keep track of next steps
Use the support portal for ticket details and status updates. Your support arrangement determines coverage and response.
Support portalBefore you contact support
A few details help us understand the issue and choose the next step.
Your setup
Have your practice or company name, contact number, software version, and affected workstation ready.
What happened
Note the exact error message, when the issue began, whether one or several users are affected, and any recent changes.
Share patient information and diagnostic files only through the support channel approved by your technician. Do not enter passwords or patient details into a general inquiry form.
Helpful resources
Why Microwize Online Support?
Watch the existing Microwize overview, then contact our team for help with your setup.
Watch the videoSupport questions, answered
How do I contact Microwize for Microwize support?
Call 201-322-4100 or 800-955-0321. Tell the team your practice name, software version, and what you need help with. If you do not have a support plan, select option 1 to discuss coverage.
Can a technician connect to my computer remotely?
Yes. Microwize offers remote assistance. Contact the team first, then use the connection instructions provided by your technician. Response and resolution depend on the issue and your support arrangement.
Do I need support or training?
Support addresses a software question or technical problem. Training helps your team learn a workflow. Explain what you are trying to do so the team can recommend the appropriate service.
Is this the software manufacturer’s corporate support number?
The phone numbers on this page reach Microwize Technology. Your support route and covered services depend on your agreement and provider.
Need help choosing your next step?
Talk to Microwize about your software, current support agreement, and the issue you need to resolve.