MICROWIZE CUSTOMER SUPPORT
Microwize Support & Software Assistance
Get help with medical billing software, electronic health records, and the technology your practice uses every day. Choose a support route, review your options, or connect with a Microwize technician.
Also available: 800-955-0321. Need a support plan? Call and select option 1.
Support Plans
Our support offerings cover practice management and medical billing software, including MEDISOFT and LYTEC; EHR systems, including Medisoft Clinical, Lytec MD, and APRIMA; and network, workstation, and server maintenance and troubleshooting.
Phone & remote support
Discuss a support contract for ongoing software questions and remote troubleshooting. Confirm the products and services covered by your agreement.
Phone supportOnline support
Already working with our team? Find the remote connection link and what to prepare before a session.
Click Here to ConnectSupport portal
Open and follow support tickets, review status updates, and keep your issue history in one place.
Open support portalCloud MFA setup
Follow the existing Microwize Cloud authentication setup instructions.
MFA setup guideFind support for your software
MEDISOFT Support
Software troubleshooting, cloud support, Gold, membership, and hourly options.
View support optionsLYTEC Support
Software help, remote assistance, and support options for your setup.
View support optionsAPRIMA Support
Software assistance, cloud and on-premise support plans, and learning resources.
View support optionsGreenway Prime Suite
Connect with Microwize about Prime Suite software support.
View support optionsVosita Online Support
Get help with your provider profile, availability, booking, and telehealth workflows.
View support optionsBenefits & learning resources
Our customers receive assistance in several ways:
Online user forum
Search questions and discussions, connect with other users, and learn from the community.
Visit user forumUser groups & articles
Explore software tips, industry updates, and upcoming sessions. Availability and attendance benefits depend on your plan.
Upcoming eventsPhone support contracts
Discuss unlimited phone and remote support for the software covered by your plan. Confirm current pricing and scope before enrolling.
Discuss phone supportAssurance plans
Ask about annual plans that include the software upgrades covered by your agreement, helping you plan for upgrade expenses.
Ask about assuranceCloud software with support included
Microwize’s MEDISOFT Cloud and LYTEC Cloud subscriptions include software support. Review each product’s current package and confirm the terms for your practice.
MEDISOFT Cloud
The existing cloud offering includes training, software support, upgrades and updates, backups, remote access, and Mac/PC access. Discuss users, practices, providers, and service coverage with the team.
Explore MEDISOFT CloudLYTEC Cloud
Review training, software support, upgrades and updates, backups, remote access, and Mac/PC access in a monthly subscription. Confirm what is included in the package you select.
Explore LYTEC CloudWhy Microwize Support?
Watch the existing Microwize overview, then contact our team for help with your setup.
Watch the videoBefore you contact support
A few details help us understand the issue and choose the next step.
Your setup
Have your practice or company name, contact number, software version, and affected workstation ready.
What happened
Note the exact error message, when the issue began, whether one or several users are affected, and any recent changes.
Share patient information and diagnostic files only through the support channel approved by your technician. Do not enter passwords or patient details into a general inquiry form.
Support questions, answered
How do I contact Microwize for software support?
Call 201-322-4100 or 800-955-0321. Tell the team your practice name, software version, and what you need help with. If you do not have a support plan, select option 1 to discuss coverage.
Can a technician connect to my computer remotely?
Yes. Microwize offers remote assistance. Contact the team first, then use the connection instructions provided by your technician. Response and resolution depend on the issue and your support arrangement.
Do I need support or training?
Support addresses a software question or technical problem. Training helps your team learn a workflow. Explain what you are trying to do so the team can recommend the appropriate service.
Is this the software manufacturer’s corporate support number?
The phone numbers on this page reach Microwize Technology. Your support route and covered services depend on your agreement and provider.
Need help choosing your next step?
Talk to Microwize about your software, current support agreement, and the issue you need to resolve.