MICROWIZE CUSTOMER SUPPORT
Microwize Phone Support
Talk to Microwize about your practice management software, EHR, insurance claim rejections, and the computers and systems your team uses every day.
Also available: 800-955-0321. Need a support plan? Call and select option 1.
Find the right support route
Open the remote connection page when your Microwize technician asks you to connect. Have your practice name, software version, and error message ready.
Click Here to ConnectWhat can phone support help with?
Practice management & billing
MEDISOFT, LYTEC, APRIMA, and Greenway Prime Suite software questions.
Electronic health records
Medisoft Clinical, Lytec MD, APRIMA, and Greenway Prime Suite assistance.
Insurance claim rejections
Discuss rejection messages and the software workflow involved. Have the message and relevant non-patient-specific details ready.
Workstations & systems
PCs, servers, firewalls, networks, and printers. Confirm the IT services included in your support agreement.
Benefits of Phone Support with Microwize
Discuss phone and remote support contracts, annual assurance plans for covered software upgrades, forum access, and user-group learning opportunities. Product coverage, availability, current pricing, and attendance benefits depend on the plan you select.
Before you contact support
A few details help us understand the issue and choose the next step.
Your setup
Have your practice or company name, contact number, software version, and affected workstation ready.
What happened
Note the exact error message, when the issue began, whether one or several users are affected, and any recent changes.
Share patient information and diagnostic files only through the support channel approved by your technician. Do not enter passwords or patient details into a general inquiry form.
Helpful resources
Why Microwize Support?
Watch the existing Microwize overview, then contact our team for help with your setup.
Watch the videoSupport questions, answered
How do I contact Microwize for phone support?
Call 201-322-4100 or 800-955-0321. Tell the team your practice name, software version, and what you need help with. If you do not have a support plan, select option 1 to discuss coverage.
Can a technician connect to my computer remotely?
Yes. Microwize offers remote assistance. Contact the team first, then use the connection instructions provided by your technician. Response and resolution depend on the issue and your support arrangement.
Do I need support or training?
Support addresses a software question or technical problem. Training helps your team learn a workflow. Explain what you are trying to do so the team can recommend the appropriate service.
Is this the software manufacturer’s corporate support number?
The phone numbers on this page reach Microwize Technology. Your support route and covered services depend on your agreement and provider.
Need help choosing your next step?
Talk to Microwize about your software, current support agreement, and the issue you need to resolve.