MICROWIZE CUSTOMER SUPPORT
MEDISOFT Support & Technical Help
Need help with MEDISOFT software? Contact Microwize for technical support, remote assistance, a callback, or help choosing a support plan. Since 1997, our team has helped practices and billing companies work through software questions and problems.
Also available: 800-955-0321. Need a support plan? Call and select option 1.
Find the right support route
Open the remote connection page when your Microwize technician asks you to connect. Have your practice name, software version, and error message ready.
Online supportMEDISOFT Support Plans
Choose a support arrangement for the software you use today. Confirm coverage, current pricing, and service terms before enrolling.
Cloud Support
Microwize’s MEDISOFT Cloud subscription includes unlimited software support.
Explore cloud supportGold Support
Unlimited MEDISOFT-related support for your on-premise software for a flat fee. The existing plan also includes online forum access and attendance at monthly user groups.
Discuss this planMEDISOFT Membership
The existing membership option starts at $14.95 per month, with forum access and monthly user-group attendance. Provided support is billed in 15-minute increments at a discounted rate. Confirm current pricing and eligibility with Microwize.
Ask about membershipHourly Support
An hourly option is available with a one-hour minimum. Remaining time may be used within one month toward MEDISOFT-related issues or IT services, according to your agreement.
Ask about hourly supportBefore you contact support
A few details help us understand the issue and choose the next step.
Your setup
Have your practice or company name, contact number, MEDISOFT version, and affected workstation ready.
What happened
Note the exact error message, when the issue began, whether one or several users are affected, and any recent changes.
Share patient information and diagnostic files only through the support channel approved by your technician. Do not enter passwords or patient details into a general inquiry form.
Helpful resources
Why Microwize Support?
Watch the existing Microwize overview, then contact our team for help with your setup.
Watch the videoSupport questions, answered
How do I contact Microwize for MEDISOFT support?
Call 201-322-4100 or 800-955-0321. Tell the team your practice name, software version, and what you need help with. If you do not have a support plan, select option 1 to discuss coverage.
Can a technician connect to my computer remotely?
Yes. Microwize offers remote assistance. Contact the team first, then use the connection instructions provided by your technician. Response and resolution depend on the issue and your support arrangement.
Do I need support or training?
Support addresses a software question or technical problem. Training helps your team learn a workflow. Explain what you are trying to do so the team can recommend the appropriate service.
Is this the software manufacturer’s corporate support number?
The phone numbers on this page reach Microwize Technology. Your support route and covered services depend on your agreement and provider.
Discuss your support plan
Use the inquiry form to request a callback or discuss support coverage. For an active software issue, call the support team.
Loading the support inquiry form. If it does not appear, call 201-322-4100.
Need help choosing your next step?
Talk to Microwize about your software, current support agreement, and the issue you need to resolve.