Medical Billing and EMR Software by Medisoft, Lytec and Greenway User Forum Medisoft Claims and Reports are not working with Relayhealth Clearinghouse

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    Robert Gabriel
    Keymaster

    eMDs/RelayHealth implemented a SSL Certificate update November 10th 2016. This is causing issues with sending claims and receiving reports for Medisoft customers.
    Our development team worked with RelayHealth Support to determine root cause. the following steps:
    We apologize for any inconvenience this is causing.

    How to Video fixing the Relayhealth Bug for sending claims Medisoft and Lytec

    Step1:Download the RM Fix and save it to your Desktop

    click-here Relayhealth download

     

    Relay

    Step2:

    Double click on RM Fix to open the folder and you will see the files – Click “Extract all files”

    Relay health Claim Bug Fix step 2

    Step3:

    Select the Browse…button and make sure that “Show extracted files when commplete” is selected

    Relayhealth Claims bug fix step3

    Step4:

    You will be prompted with a window asking you to select a destination.

    Lytec Relayhealth Claim bug fix step 4

    Step5:

    Navigate to Computer -> Local Disk (C:) -> Support Select the Support folder and click OK

    Lytec Relayhealth Claim bug fix step5

    Step6:

    If successful, you will see image:

    [caption id="attachment_46511" align="aligncenter" width="628"]Lytec Relay health Claim bug fix step6 Be sure that “Show extracted files when commplete” is selected as shown in this image[/caption]

    Step7:

    Click on the Extract button

    Lytec Relayhealth claims bug fix step7

    Step8:

    Double click on RM-FIX.BAT and follow the instructions in the automated script.

    If you are not able to do this and want additional Medisoft Support, contact Medisoft Support at a flat fee of $75.  Call Medisoft support phone line at: 800-955-0321

     

     

     

     

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