Medical Billing and EMR Software by Medisoft, Lytec and Greenway › User Forum › Medisoft › Claims and Reports are not working with Relayhealth Clearinghouse
eMDs/RelayHealth implemented a SSL Certificate update November 10th 2016. This is causing issues with sending claims and receiving reports for Medisoft customers.
Our development team worked with RelayHealth Support to determine root cause. the following steps:
We apologize for any inconvenience this is causing.
Step1:Download the RM Fix and save it to your Desktop
Double click on RM Fix to open the folder and you will see the files – Click “Extract all files”
Select the Browse…button and make sure that “Show extracted files when commplete” is selected
You will be prompted with a window asking you to select a destination.
Navigate to Computer -> Local Disk (C:) -> Support Select the Support folder and click OK
If successful, you will see image:
Click on the Extract button
Double click on RM-FIX.BAT and follow the instructions in the automated script.
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