Managed IT Services for Healthcare Businesses
Essential IT support for medical practices, hospitals, clinics, and billing companies.
Managed IT services are essential for medical practices, hospitals, clinics, and billing companies to maintain smooth operations. Microwize has been a dedicated provider of managed IT services to healthcare businesses across the US since 1997. Our expertise ensures your technology operates efficiently and supports your business goals.
Don’t wait until disaster strikes: protect your practice, protect your patient data.
Experience The Best Managed IT Support with Microwize
Experienced in supporting major leading platforms such as Epic, Athenahealth, eClinicalWorks, Allscripts, Medisoft, Lytec, Aprima, Greenway Health, Cerner, and CareCloud.
✓ Managing and monitoring of desktops, servers, firewalls, networks, and backups.
✓ Installing and managing software updates and patches.
✓ 24/7 Monitoring and protection against: virus, spam, spyware, & ransomware/malware.
✓ Backing up servers, workstations, PACS systems, and other important data.
✓ Installing, configuring, and managing firewalls.
✓ E-mail hosting via Microsoft Office 365®.
✓ 24/7/365 IT emergency assistance available.
✓ Disaster recovery planning.
✓ HIPAA compliance assessment and staff training.
Why Choose Microwize as Your Managed IT Service Provider?
✓ Peace of Mind: Microwize’s Managed IT Services take a proactive approach to system maintenance. Our securely monitored networks prevent issues before they arise, ensuring your operations continue uninterrupted. This commitment to preemptive care offers you the peace of mind you need to focus on your core medical practices.
✓ Expert Healthcare IT Staff: Our team is not just skilled in IT but specializes in the healthcare sector, proficient in managing practice management systems, Electronic Health Records (EHRs), and server software. Opt for Microwize and eliminate the need to juggle multiple IT service providers, simplifying your IT processes.
✓ Enhanced Support Levels: Granting Microwize complete control over your IT infrastructure allows us to manage your systems with greater efficiency and effectiveness. Our objective is clear: to minimize downtime and ensure your operations are as smooth as possible, keeping your office productive and hassle-free.
✓ Predictable Costs: With Microwize, financial surprises are off the table. We offer predictable pricing for our managed IT services, managing the lifecycle of your hardware and strategically planning upgrades. This foresight in financial planning allows you to budget with accuracy and confidence, knowing your IT costs are controlled and expected.
Improve Data Management and IT Infrastructure
Tailored IT solutions that improve security, data management, and overall infrastructure.
Gold Plan Pricing
Diamond Plan Pricing
What’s the Difference? Gold vs Diamond Managed IT Services Comparison Guide
Expand each category to compare services included with Gold and Diamond plans.
Preventative Services & Cybersecurity
| Services | GOLD | DIAMOND |
|---|---|---|
| Security Monitoring | ✓ | ✓ |
| Patch Management | ✓ | ✓ |
| Anti-virus Software Management & Updates | ✓ | ✓ |
| Sophisticated Firewall Device & Replacement Warranty (free rental)* | ✓ | ✓ |
| On-premise Backup Software & Monitoring | ✓ | ✓ |
| On-premise Backup Hardware (free rental) | ✓ | ✓ |
| Cloud Backup Software & Monitoring | ✓ | ✓ |
| Remote Configuration Management | ✓ | ✓ |
| On-site Configuration Management | ✓ | |
| Monthly Onsite Maintenance Visits | ✓ |
Performance Enhancements
| Services | GOLD | DIAMOND |
|---|---|---|
| Content filter configuration | ✓ | ✓ |
| Advanced multi-layer endpoint detection & response | ✓ | ✓ |
| Managed firewall | ✓ | ✓ |
| Secure DNS | ✓ | ✓ |
| SSL inspection | ✓ | ✓ |
| Intrusion prevention system (IPS) | ✓ | ✓ |
| Advanced threat protection (ATP) | ✓ | ✓ |
| Data loss prevention (DLP) | ✓ | ✓ |
| Botnet & malicious website protection | ✓ | ✓ |
Support
| Services | GOLD | DIAMOND |
|---|---|---|
| Optimization | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| End-user Support Portal | ✓ | ✓ |
| Unlimited Remote Phone Support | ✓ | ✓ |
| After Hours Emergencies | ✓ | ✓ |
| On-site Support | ✓ |
System Recovery
| Services | GOLD | DIAMOND |
|---|---|---|
| System Recovery Remote ** | ✓ | ✓ |
| System Recovery On-Site | ✓ | ✓ |
| Labor Replacement of Parts and Units | ✓ |
Management Tools
| Services | GOLD | DIAMOND |
|---|---|---|
| Risk Mitigation Plan | ✓ | |
| Disaster Recovery Plan | ✓ | |
| Asset and Inventory Tracking | ✓ | |
| Monthly Health Reports | ✓ | ✓ |
| Network and Infrastructure Diagram | ✓ |
Compliance
| Services | GOLD | DIAMOND |
|---|---|---|
| Cybersecurity awareness training for healthcare organizations | ✓ | ✓ |
| Security risk assessment for MACRA/MIPS reporting | ✓ |
Added Bonuses with Managed IT Plans
(Included with both Gold and Diamond plans)
Firewall
FirewallAnti-virus
On-site backup
Online backup
Customer Feedback on Microwize’s Managed IT Support
Best IT Decision I’ve Ever Made
“The single biggest benefit of Microwize is competency. Microwize was able to solve problems that my prior IT support company struggled with for years. Microwize is much more responsive, speaks to physicians in non-tech terms, and delivers on promises compared to other support firms. It was the best IT decision I’ve ever made for my practice, well worth the cost, and the staff is a pleasure to work with.”
Easy Process, Excellent Service, Knowledgeable Staff
“The previous IT company I used was terrible and got me into deep trouble with the way they set me up. Microwize came in and completely reworked my network. Ever since Microwize set me up with a proper firewall and network, I have been up and running almost constantly. Everything about them is great. The service is great. The person who services us is very knowledgeable. There are so many people who CLAIM to be IT people, but Microwize really knows IT. I have no hesitation recommending Microwize. They are very professional, the contracting process is easy and very understandable, and the service is excellent!”
Quick Resolutions From an Efficient and Kind Team
“Your team is extremely efficient in their response to any questions or concerns that I have. Either by email or phone, I feel that whenever I need assistance, they are there! While they have their own IT experience, they have been gracious enough to work with the IT person I have used for decades. I appreciate that willingness greatly. I am amazed by your support team and how quickly they resolve whatever the challenge may be. It never seems to interfere with my work with patients, in no time I am back up and running! Kindness and efficiency are attributes I appreciate very much in today’s society; there is not much room for a delayed response with medical billing! So when I can stay present with my clients it’s because I have great people backing me up. Serving with kindness makes all the difference, thank you!”
Peace of Mind Starts Here
Many of the healthcare IT services included in a complete managed IT services plan are available à la carte. We’ll work closely with you to make sure your particular needs are met.