The Medisoft Cloud client application can be installed on devices running on the following operating system versions: Windows 10 or higher (Professional recommended) or Server 2012 R2 up to Server 2022, x86-64 only; macOS 12 (Monterey) or higher, Intel or Apple silicon; iOS/iPadOS 15 or higher; Android 10 or higher; or Chrome OS (via Web client).

High speed Internet access (2Mbps upload per computer)

Managed firewall (highly recommended)

Network speed of 1Gbps (NICs, switches/hubs, firewalls)

TWAIN-compatible scanner for scanning into the application (for example, ScanSnap is not TWAIN-compatible and therefore is not supported)

Desktop/laptop minimum specs:

Desktop – 1 Intel Core 2 Duo Dual Core, 8GB RAM, 320GB HDD, 1 gigabit Ethernet

Laptop – 1 Intel Core i5 Dual Core, 8GB RAM, 320GB HDD, 1 gigabit Ethernet and/or wireless 802.11 b/g/n

• Intel processor equivalent to Core i3 2.6 GHz or higher (AMD not supported)
• 8 GB RAM
• 20 GB of available hard disk space
• DVD-ROM drive optional; physical media available for an additional fee

Workstation Operating System

• Windows 10 Professional (with Medisoft v20 hotfix 1 and higher versions); Windows 11 with Medisoft v26 and higher only
• Home Editions are not supported

Network

• Full-duplex Ethernet: Gigabit/s card/switch/cabling (for Network Professional and Clinical, computers must be on the same network as, and able to access shared directories on, the database server)
• Wireless networks are not recommended or supported in a client/server configuration and will lead to data corruption. Wireless network access is supported if the client computer is using a third-party application for access (Terminal Services, Citrix, Parallels/2X, etc.). Wireless servers are not supported.

Internet

• High-speed cable or DSL (dial-up not supported)

Scanning into Medisoft

• You can now scan insurance cards and other documents directly into Medisoft. This feature requires a TWAIN-compatible scanner. For reference, the following scanners were used in successful testing of the scanning feature (this is not an exclusive list and other TWAIN-compatible scanners may also work): Ambir DS490, DS687, PS600, and PS667
  Brother MFC 8680DN
  Canon PIXMA MX452
  CSSN ScanShell 800DX, 800DXN, 800N, 800R, 800NR, 1000N, 1000A, 1000NA, and 2000N
  Fujitsu 6130z
  Twisted Technologies TTScanner
• If you are working with Terminal Services / RDP / Medisoft Cloud, you will need additional software to connect a scanner to Medisoft, such as TSscan.
• Microwize recommends that you use a dedicated insurance card scanner for scanning insurance cards.
• As scanning images into your Medisoft database will increase its size and possibly affect the performance of the software, use the lowest acceptable resolution and size for your scanned images.

Server Hardware for 5 – 10 Workstations

• Intel processor equivalent to Xeon Quad Core 2.4 GHz or higher (AMD not supported)
• 16 GB RAM
• 32 GB+ available on system drive
• 1 TB+ (one terabyte or more) data drive
• RAID hard disk configuration
• DVD-ROM drive optional; physical media available for an additional fee
• Tested backup system (“bare metal” backups) required
• UPS required
• Only one NIC (Network Interface Card) can be enabled on the server
• These requirements are indicated for an office with 5 to 10 workstations

Server Operating System

MS Small Business Server is not supported

• Windows Server 2016/2019 (Essentials, Standard, or Datacenter only; 2019 for Medisoft v24 and higher only; Foundation not supported)

1 to 5 Workstations

• Windows Server 2016/2019 (Essentials, Standard, or Datacenter only; 2019 for Medisoft v24 and higher only; Foundation not supported)
• Windows 10 Professional (with Medisoft v20 hotfix 1 and higher versions); Windows 11 with Medisoft v26 and higher only
• Home Editions are not supported 

Other Requirements

• Separate data and OS partitions recommended
• Advantage v11.10 database (older versions must be upgraded)
• Thin client technology (Terminal Services/Parallels/2X/Citrix) is required for wireless
• Antivirus must be installed; your antivirus must also be capable of being configured to exclude various eMDs folders. Speak to your technology consultant about the antivirus solution we highly recommend.

Recommended Specifications for Medisoft Clinical (EMR)

Workstation Hardware

• Intel processor equivalent to Core i3 2.6 GHz or higher (AMD not supported)
• 8 GB RAM
• 20 GB of available hard disk space
• DVD-ROM drive optional; physical media available for an additional fee

Workstation Operating System

• Windows 10 Professional (with Medisoft v20 hotfix 1 and higher versions); Windows 11 with Medisoft v26 and higher only
• EKG and Spirometry devices are not supported on 64-bit OS
• Home Editions are not supported

Network

• Full-duplex Ethernet: Gigabit/s card/switch/cabling (for Network Professional and Clinical, computers must be on the same network as, and able to access shared directories on, the database server)
• Wireless networks are not recommended or supported in a client/server configuration and will lead to data corruption. Wireless network access is supported if the client computer is using a third-party application for access (Terminal Services, Citrix, Parallels/2X, etc.). Wireless servers are not supported.

Internet

• High-speed cable or DSL (dial-up not supported)

Server Hardware for 5 – 10 Workstations

• Intel processor equivalent to Xeon Quad Core 2.4 GHz or higher (AMD not supported)
• 16 GB RAM
• 100 GB+ available on system drive
• 1 TB+ (one terabyte or more) data drive
• RAID hard disk configuration
• DVD-ROM drive optional; physical media available for an additional fee
• Tested backup system (“bare metal” backups) required
• UPS required
• Only one NIC (Network Interface Card) can be enabled on the server
• These requirements are indicated for an office with 5 to 10 workstations

Server Operating System

MS Small Business Server is not supported

• Windows Server 2016/2019 (Essentials, Standard, or Datacenter only; 2019 for Medisoft v24 and higher only; Foundation not supported)

Other System Requirements

• Data and OS partitions must be separate
• Data partition must be a logical drive designated as P:
• Thin client technology (Terminal Services/2X/Citrix) is required for wireless
• TWAIN scanner required for Zoom
• Domain/Active Directory infrastructure is required
• Antivirus must be installed; your antivirus must also be capable of being configured to exclude various eMDs folders. Speak to your technology consultant about the antivirus solution we highly recommend.

Ever wish you could run Medisoft on your Mac?

Well, now you can!

Medisoft Cloud allows you to run Medisoft on your iMac, MacBook, Mac Pro, or Apple iPad! Medisoft cloud starts at $49/month per user. To find out more about using Medisoft on macOS, check out Medisoft Cloud pricing.

Printer Recommendation for both Medisoft and Medisoft Clinical EMR:

• HP LaserJet 1300 or higher; Microwize will not support any other printer

Depending on whether your Medisoft is server-based or cloud-based, you need to get the most efficient scanner to avoid problems.

Medisoft Card Scanner

Important Notes for both Medisoft and Medisoft Clinical EMR:

• • If you decide to run additional services (DNS, Active Directory, Terminal Services, iTunes, etc.), you will need additional processing power and memory
  • Storage requirements can only be used as a guideline. Please contact your Technology Consultant for a personalized storage recommendation
  • Hardware-level firewall is recommended
  • Dragon Medical must be installed locally. Some integration is not available via thin client

Please contact your Technology Consultant if additional assistance is needed to determine system compatibility.