APRIMA Online Support & Remote Software Assistance
We understand that nobody likes software issues, and when you’re experiencing issues with your APRIMA software, the last thing you want to do is wait. Our APRIMA online support options help you get quick resolutions to whatever issues you’re experiencing with the application. Our technical support consultants can easily get connected to your PC remotely, so that you’ll not only get fast help for the issues you’re experiencing, but in most cases, we are even able to resolve the issue immediately. Microwize’s APRIMA support team is ready and willing to tackle any questions and issues you might have and get you back to work in no time.
Do I have other APRIMA support options?
Alternatively, if you don’t have an APRIMA support plan with Microwize Technology, we provide you with a copy of the APRIMA manual. The manual has been helpfully indexed into several chapters that outline the basic functions of the medical software. If you need further assistance or decide to avail yourself of our APRIMA online support, please feel free to call or contact us with any issues, we’re always happy to help!
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Prepare for an APRIMA Remote Support Session
Online support is intended to help an APRIMA user and a support consultant work through a software issue together. Start by contacting Microwize and confirming the appropriate support route for your practice.
- Keep the affected workstation available and describe the issue clearly.
- Record the error wording and the steps that led to it.
- Have an authorized staff member available during the session.
- Use the connection instructions provided by your support consultant.
APRIMA Online Support & Remote Software Assistance FAQs
Do I need a support plan before requesting remote assistance?
Contact Microwize to discuss your current coverage and the available support options. Do not assume every session is included without checking your agreement.
What if the issue is a training question?
Tell the team which workflow you are trying to complete. Focused APRIMA training may be appropriate when the software works but staff need help learning the process.