‘-‘ Is Not A Valid Integer Value

[Robert Gabriel]

When printing a claim or a statement, a user will receive this message, followed by an Access Violation error. The common reason why this error appears is because of a claim that does not have a valid claim status. By default, you will not see the "Claim Status 1", "Claim Status 2", and "Claim Status 3" as fields inside of Claim Management. You will need to add these fields to the view. Once you have added the fields, sort by "Claim Status 1", "Claim Status 2", and "Claim Status 3", in the Claim Management window and verify whether or not a ( - ) appears in any of those fields. If it does, open the Claim the corresponds with the ( - ) and assign it a status as "done". Save the claim and make the adjustment for any other claims that share the same problem. Once this has been completed, close and re-open Medisoft. Then, print a claim and see if the error occurs once more. If it does, re-check the claims to make sure all ( - ) have been removed from the Claim Status Fields.=====The error: ‘-‘ is not a valid integer value can happen within Statement Management after utilizing the Change Status button. In this article, we will show you how the error occurs, and how to correct it.How the Error Occurs:1.) Click on the Activities menu and Statement Management.2.) Highlight any statement in the list by clicking on it. (Make sure that the statement selected has something entered in the Media column.)3.) Click on Change Status.4.) In the section labeled Status From, select Any Status Type. (You can also select the status listed on the main screen as seen in step 2.)5.) In the field labeled Billing Method From, select the billing method listed under the Media Column of the Statement, as seen in step 2.6.) In the field labeled Billing Method To, select the billing method not selected in step 5.7.) Click on OK.8.) You will see the Status and Media Columns for the selected statements, go blank.9.) Double-click on the statement to edit it.10.) You will see the error message appear.How to Correct the Error:1.) From within statement management, highlight the statement giving you the error message. (Look for blank Status and Media columns.)2.) Click on the Change Status button.3.) In the field labeled Status From, select Any Status Type.4.) In the field labeled Status To, select any of the 5 status codes listed. 5.) Click on OK.6.) You will now see the Status and Media columns fill in. You will be able to edit and transmit this statement without receiving the error message.

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