Medisoft Backup Issue: A backup is already in progress by another user

[Robert Gabriel]

If you try to run a backup from a recent version of Medisoft (v18 – v20), you may get a message saying that “A backup is already in progress by [user].” There is a file called hotbackup.txt that gets created in the root of the medidata folder (on your server if you have Network Professional) during certain backups, and Medisoft normally deletes the file itself when the backup is done. If the file does not get deleted, it will cause Medisoft to think that there is a backup running and prevent you from running a new one.To get around this issue, simply locate this hotbackup.txt file and delete it, and you will then be able to run the backup. The video tutorial below will demonstrate how to do this.[html]

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