Client
Pediatric Cardiology Associates is committed to providing expert heart care for children. With a team of board-certified pediatric cardiologists, they specialize in diagnosing, treating, and managing heart conditions in infants, children, and adolescents. Utilizing advanced diagnostic tools like echocardiography, EKGs, and stress tests, they offer personalized treatment options. Their family-centered approach ensures parents are integral to the care process, offering peace of mind throughout their child’s health journey.
Challenge
The main challenge for the client was handling employee holiday schedules because everyone wanted time off at the same time. This made it hard to ensure someone was always available to take care of important tasks. Also, there were some mistakes being made in entering patient information, which needed fixing.
The Solution
Microwize stepped in to help by:
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Training a backup employee who could step in whenever someone was off sick or on holiday.
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Taking over tasks like billing, checking claims, posting payments, and managing accounts to make sure everything in the office ran smoothly.
The Results
With the help of a backup employee, the clinic didn’t have to worry about staff shortages during holidays anymore. The new system of handling bills and other office tasks reduced mistakes and made things run more smoothly.
After catching mistakes with data entry on the front desk’s side, we received tremendous feedback from Diane, the office manager:
“I am very happy with Rawan. Her work is outstanding. She communicates well with me and is very clear and thorough with all of the tasks assigned.”
Conclusion
Working with Microwize has allowed Pediatric Cardiology Associates to focus more on taking care of their patients and less on office tasks. Microwize’s remote employee service was a big help during busy times like holidays and improved the overall efficiency of the clinic. This shows how valuable having remote help can be for healthcare providers.