Medisoft Cloud: The Trusted Replacement for Medical Mastermind.
Medical Mastermind is sundowning their software, which means it will no longer receive updates or support. To ensure their providers have a reliable future, the Medical Mastermind owner has chosen Medisoft Cloud by Microwize as the official transition path.
Our goal is to make this move simple, supported, and worry-free for your practice.
Why Medical Mastermind Chose Medisoft by Microwize
As Medical Mastermind prepares to sunset the system, the owner wanted a trusted partner who could give practices:
- A modern, cloud-based replacement
- A long-term, fully supported solution
- A smooth transition with no little to no downtime
- A team experienced in medical billing and practice management
After evaluating options, the owner selected Microwize and Medisoft Cloud as the most stable, secure, and future-ready system for all Medical Mastermind clients.
You’re not being left on your own — you are being moved to a dependable system, hand-selected by the people who know your current software best.
What Working With Us Is Like
Our 5-star Google reviews speak for themselves, showcasing a reputation built on results and proof of our dedication to your practice’s success.
What This Means for Your Practice
You’re moving from a system that will no longer be supported to one that offers:
- Ongoing updates and enhancements
- Live, unlimited technical support
- Secure cloud hosting
- Faster billing and e-Medix clearinghouse
- Complementary training to help your staff feel confident
- A reliable long-term future
Why Transitioning Matters
Unsupported software can create long-term risk for your practice. After support ends, any technical issues, bugs, or security concerns may remain unresolved. Transitioning ensures your practice stays on a stable, supported platform with ongoing updates and reliable help when you need it.
Watch a Quick Demo
See what Medisoft Cloud looks like, how your workflow changes for the better, and what your data will look like after migration.
Watch the Webinar
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- Meet the Microwize CEO and leadership team
- Overview of the transition timeline and key milestones
- What will change and what will remain the same
- How your data, training, and ongoing support will be handled
- What actions (if any) are required from your practice
- Opportunity to ask questions and get clear next steps
Q&A (Questions & Answers)
We know transitions can raise questions, so we’ve answered the most common ones below.
What happens if I choose not to transition?
After April 30, Medical Mastermind will no longer receive updates, fixes, or support.
While you may still be able to use it for a period of time, long-term reliability, security, and compliance cannot be guaranteed.
Transitioning early helps avoid urgent issues and protects your day-to-day operations.
Is my data secure?
Yes. Medisoft Cloud is hosted in a secure, HIPAA-compliant environment with encryption, backups, and strict access controls.
Do I need to uninstall Medical Mastermind?
No. You may continue accessing it for reference or historical records if needed.
What kind of support will I receive?
All clients receive unlimited Medisoft support through a dedicated transition team.
You can reach our experts anytime at mastermind@microwize.com for help with your migration, setup, or questions.
Is there a limit on how much support we can get during go-live?
No. Your transition includes unlimited support, and we stay with you until your office is fully comfortable using Medisoft Cloud.
Who should I contact with support questions?
You can email mastermind@microwize.com anytime.
The same team handling your migration monitors this inbox to ensure quick, personalized responses.
Do you provide support beyond software (billing, claims, etc.)?
Yes. Microwize offers optional services including:
- Complete Revenue cycle management (RCM)
- IT staffing, managed services, and support
- Cloud hosting
- Hardware
- Remote employee staffing
These are optional add-ons if your practice ever needs them. All you need to do is email salesteam@microwize.com
Will I/my staff get help learning the new system?
Yes — you’ll have full access to:
- Microwize Academy: Self-paced learning modules you can access anytime.
- Live group training sessions: Hosted twice per week by our trainers.
- One-on-one guidance: Available if your office needs additional help getting started.
Can multiple providers in my office transition separately?
No. Since Medical Mastermind is being sunset, the entire practice must transition together under one Medisoft Cloud account to ensure functionality and support continuity.
What if my computer is old?
Medisoft Cloud works best with Windows 10 Pro or Windows 11 Pro and a reliable internet connection.
If you’re using Windows 7 or older hardware, you’ll need to upgrade before migrating to ensure the best experience.
Please click here to review hardware specifications.
How do I prepare my office for the transition?
Before your scheduled migration date:
- Ensure your computers run Windows 10 Pro or 11 Pro
- Test internet connection stability
- Provide updated staff list for login setup
- Confirm who will attend the training sessions
What information do you need from me before the transition?
You will only need to provide:
- Updated staff list
- Provider information
- Current payer list
- Preferred training dates
- Confirmation of OS/hardware requirements
Will I lose any of my data?
Your patient demographics, insurance details, and appointment data will all be transferred safely to Medisoft Cloud.
Financial data (if any) will remain in your current system for recordkeeping, but everything you need for daily operations will be imported and ready to use.
How will this transition happen?
The Medical Mastermind team will send your data securely to Microwize. Our implementation specialists will handle the migration, test your setup, and deliver training before you start using Medisoft Cloud.
Can I continue using MM during the transition?
Yes. You may continue using MM during the transition. However, data entered after the export will remain only in MM and will not appear in Medisoft
Will all my data be migrated?
All data included in the export will be migrated.
Any data entered or modified in Medical Mastermind after the export is taken will not be included in the migration.
How long does the migration take?
Most migrations take 1–2 hours depending on the size of your practice and data file.
You’ll receive a scheduled transition date based on your Medical Mastermind renewal month.
What happens if I have custom reports in Medical Mastermind?
Standard reports will be replicated in Medisoft Cloud. If you have custom reports, we will evaluate them individually and advise whether they can be reproduced.
What if I need my historical reports after the transition?
You’ll still be able to access your current Medical Mastermind system for historical records.
Medisoft Cloud will handle all future reporting and day-to-day operations.
Will my existing user roles and permissions carry over?
We will recreate your required user roles and permissions in Medisoft Cloud.
During onboarding, we will review your staff list and confirm access for each team member.
Will my staff need separate logins?
Yes. Medisoft Cloud requires unique logins for each user for security and audit tracking. We will help you set these up.
What happens after we go live?
You’ll continue receiving:
- Unlimited support
- Help with clearinghouse enrollment
- Report setup assistance
- Troubleshooting and workflow guidance
There is no cutoff — we remain your long-term support partner.
What about claims and clearinghouse setup?
Your claims will move from Optum to e-Medix, a secure and fully integrated clearinghouse.
This includes automated 837/835 posting and streamlined enrollments, making your billing process faster and easier.
Can we keep using our existing payer enrollments?
Our enrollments specialists will guide you through any required steps for enrollment, all enrollments need to be set up in eMedix.
However, our team is here to help every step of the way.
Do I need to sign a new agreement?
Yes. Once you confirm your transition to Microwize, you’ll sign a two-year Medisoft Cloud agreement to activate your account and support coverage.
What will this cost me?
You’ll move to Microwize’s standard Medisoft Cloud pricing, with a minimum commitment of two years.
Before we start the transition, you will receive all the details including the monthly subscription once your current term with Medical mastermind expires.
Will my clearinghouse fees change?
Your clearinghouse setup will move to e-Medix, which may have different fee structures than Optum.
Our sales team will review all enrollment requirements and costs with you before completing the transition.
Any questions about fees, please direct them to salesteam@microwize.com
Can I add more users later?
Yes. You can add users on Medisoft at any time — simply contact salesteam@microwize.com for an update to your subscription.
Are there discounts available?
Clients are moved to Microwize’s standard pricing, but may choose:
- Monthly billing (default)
- Annual billing (optional discount)
Will my pricing change after the first year?
Microwize’s standard pricing applies.
If pricing changes in the future, you will receive 60-day notice in advance, and billing occurs based on your subscription term with a maximum increase of 5% per year.
We’re Here to Make This Easy
Medical Mastermind trusted us with their clients because we specialize in supporting healthcare practices.
We take that responsibility seriously.
Our team is here to make sure your move to Medisoft Cloud is smooth, safe, and fully supported — from migration to training to everyday use.
Your Next Steps
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📨 Email Us Anytime: mastermind@microwize.com