Supported Operating Systems

• Windows: Windows 10 or higher (Professional recommended), or Server 2012 R2 to Server 2022 — x86-64 only
• macOS: Version 12 (Monterey) or higher; supports both Intel and Apple silicon
• iOS/iPadOS: Version 15 or higher
• Android: Version 10 or higher
• Chrome OS: Supported via Web client

Network & Internet Requirements

• High-speed Internet access with at least 2 Mbps upload per computer
• Network speed: 1 Gbps (NICs, switches/hubs, firewalls)
• Managed firewall: Highly recommended

Scanning Requirements

• Requires a TWAIN-compatible scanner
• Note: Scanners such as ScanSnap are not supported (not TWAIN-compatible)

Minimum Hardware Specifications

• Desktop: Intel Core 2 Duo Dual Core, 8 GB RAM, 320 GB HDD, 1 Gbps Ethernet
• Laptop: Intel Core i5 Dual Core, 8 GB RAM, 320 GB HDD, 1 Gbps Ethernet and/or wireless 802.11 b/g/n

For Offices with 5–10 Workstations

• Processor: Intel Xeon Quad Core 2.4 GHz or higher (AMD not supported)
• Memory: 16 GB RAM
• System Drive: At least 32 GB free
• Data Drive: 1 TB or more
• Hard Drive Setup: RAID configuration recommended
• DVD-ROM Drive: Optional (physical media available for an additional fee)
• Backup: A tested backup system that supports “bare metal” recovery (required)
• Power Backup: UPS battery backup (required)
• Network: Only one network card (NIC) should be active

These specs are for setups with 5 to 10 computers connected to the server.

Server Operating System

• MS Small Business Server is not supported
• Windows Server 2016 or 2019 (Essentials, Standard, or Datacenter versions only)
  2019 is supported only with Medisoft v24 and newer; foundation version is not supported

For Offices with 1–5 Workstations

• Windows Server 2016 or 2019 (Essentials, Standard, or Datacenter)
  2019 is supported only with Medisoft v24 and newer; foundation is not supported
• Windows 10 Professional (Medisoft v20 hotfix 1 and newer)
• Windows 11 only with Medisoft v26 and newer
• Home editions are not supported

Other Important Requirements

• Drive Setup: Keep operating system and data on separate partitions
• Database: Advantage v11.10 (older versions must be updated)
• Wireless Use: Requires thin client software (Terminal Services, Parallels, 2X, Citrix)
• Antivirus: Must be installed and properly configured to exclude Medisoft system folders
  Talk to your tech consultant for antivirus recommendations

Recommended Specifications for Medisoft Clinical (EMR) Workstation Hardware

• Processor: Intel Core i3 2.6 GHz or higher (AMD not supported)
• Memory: 8 GB RAM
• Storage: 20 GB free hard disk space
• DVD-ROM: Optional (for physical media if needed)

Operating System

• Windows 10 Professional (with Medisoft v20 hotfix 1 and higher)
  Windows 11 only with Medisoft v26 and higher
• EKG and Spirometry devices are not supported on 64-bit OS
• Home Editions are not supported

Network

• Full-duplex Ethernet (Gigabit/s) — computers must be on the same network and able to access shared directories on the server
• Wireless networks are not recommended or supported in a client/server configuration and may lead to data corruption
• Wireless access is supported only with third-party remote tools (Terminal Services, Citrix, Parallels/2X)
• Wireless servers are not supported

Internet

• High-speed cable or DSL connection (dial-up is not supported)

Server Hardware for 5–10 Workstations

• Processor: Intel Xeon Quad Core 2.4 GHz or higher (AMD not supported)
• Memory: 16 GB RAM
• System Drive: 100 GB+ free space
• Data Drive: 1 TB (terabyte) or more
• Hard Drive Setup: RAID configuration
• DVD-ROM: Optional (for physical media; available for an additional fee)
• Backup: “Bare metal” tested backup system (required)
• Power: UPS battery backup (required)
• Networking: Only one active network interface card (NIC)

These specifications are intended for offices with 5 to 10 workstations

Server Operating System

• MS Small Business Server is not supported
• Windows Server 2016 or 2019 (Essentials, Standard, or Datacenter only)
• 2019 is supported with Medisoft v24 and higher only; Foundation edition is not supported

Other System Requirements

• Partitions: Data and OS must be on separate partitions
• Data Drive: Must be a logical partition labeled P:
• Wireless Use: Requires thin client setup (Terminal Services, 2X, Citrix)
• Zoom Integration: Requires TWAIN-compatible scanner
• Network Management: Domain/Active Directory infrastructure required
• Antivirus: Must be installed and capable of excluding eMDs folders
  Speak to your technology consultant for the recommended antivirus solution

Ever wish you could run Medisoft on your Mac?

Well, now you can!

Medisoft Cloud allows you to run Medisoft on your iMac, MacBook, Mac Pro, or Apple iPad!

Medisoft Cloud starts as low as $69/month per user.
To learn more about using Medisoft on macOS, check out Medisoft Cloud pricing.

Printer Recommendation (Medisoft  & Medisoft Clinical EMR)

• HP LaserJet 1300 or higher — Microwize will not support any other printer

Depending on whether your Medisoft is server-based or cloud-based, you need to get the most efficient scanner to avoid problems.

Medisoft Card Scanner – Fujitsu fi-6130

$479 including remote setup and training

• Refurbished and tested by Microwize
• Card/document scanner optimized for superior performance and reliability
• Fast scanning: 40 ppm / 80 ipm in monochrome and grayscale
• 300 dpi color scanning at 30 ppm / 60 ipm
• Advanced paper handling for superior feeding reliability
• 50-page Automatic Document Feeder (ADF) with card scanning support
• TWAIN compatible

Ambir Simplex ID Card Scanner (PS667ix-AS)

$279 including remote setup and training

• Efficient ID and card scanning — rugged, USB-powered, portable, less than 1 lb, 8 inches long, and fits on any desk or registration area
• Includes AmbirScan Lite software: save scans to PDF, TIF, JPG, or cloud services (Box, DropBox, Evernote, Google Drive)
• Handles all types of cards: insurance, patient ID, driver’s licenses, embossed cards
• No calibration required — factory calibrated for clear images out of the box
• TWAIN compatible and Citrix Ready for easy integration

Important Notes for Both Medisoft and Medisoft Clinical EMR

• If you plan to run additional services (e.g., DNS, Active Directory, Terminal Services, iTunes), you will need additional processing power and memory
• Storage requirements listed are general guidelines — please consult your Technology Consultant for a personalized recommendation
• A hardware-level firewall is recommended for added security
• Dragon Medical must be installed locally — some integrations may not work in thin client environments

Please contact your Technology Consultant if you need assistance determining system compatibility.