How many different types of help does Medisoft offer?

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How many different types of help does Microwize offer?

We offer different types of Medisoft support options such as Medisoft cloud support, Medisoft gold support, membership support, and hourly support. Call us today to get the best Medisoft support options in the nation.

Microwize is committed to providing you high-quality support services at an affordable price. Microwize is pleased to provide multiple help options that take the guesswork out of choosing a support plan.

Medisoft Support Plans

Medisoft Cloud Support:

Support Plan Option 1
Medisoft cloud by microwize
Get Medisoft cloud: Unlimited support is included with monthly cloud subscriptions.

Medisoft Gold Support:

Support Plan Option 2
Medisoft Gold Membership
Unlimited support for your on-premise Medisoft software. For a flat fee, we can help you with unlimited Medisoft related support. You will also have access to our online support “Forum” and free attendance to our monthly user groups, where you will learn Medisoft best practices and tips and tricks.

Membership Support:

Support Plan Option 3
Medisoft Membership support
AKA “Pay as You Go” For as little as $14.95 per month, you will join the Medisoft membership support, where you have access to our online support “Forum” and free attendance to our monthly user groups, where you will learn Medisoft best practices and tips and tricks, plus you will be charged in 15-minute increments for provided support at a special discounted rate.

Medisoft Hourly Support:

Support Plan Option 4
Medisoft hourly support
Medisoft hourly support is available for a minimum of one hour, which can be used within one full month. Medisoft support time can be used toward IT services or Medisoft-related issues.

Medisoft Cloud Support:

Medisoft cloud by microwize

Access Medisoft anytime, anywhere with Medisoft Cloud. For a low monthly subscription, you can use Medisoft on any device, and from anywhere, and you will no longer have to worry about maintaining a server or software upgrades. Unlimited support and the latest upgrades are all included in a low monthly fee.

Medisoft Cloud Includes:

☑ Free training
☑ Unlimited support
☑ Unlimited practices and providers
☑ Upgrades and updates
☑ Compatible with both Mac and PC
☑ Access anytime and from anywhere
☑ Never worry about backups, training, or support
☑ One low monthly fee – makes it easier to budget

 

Medisoft Membership Support / Pay as you go:

Sign up for our subscription plan membership for as little as $14.95 per month. Hire our top-rated Medisoft support team on a monthly basis. Cancel any time you want. You’ll be able to take advantage of our best-in-class support services and pay only for the time you use in 15-minute increments.

Here’s what you’ll get access to:

    • The reduced hourly cost for support billed in 15-minute increments. You only pay for the support you use
    • Help with software, hardware, operating systems, printing, virus removal and networking
    • Priority phone support with expert consultants
    • Free membership to our user forum where you can get answers and exchange ideas with other users just like you
    • A web portal where you can log your own support cases and see an up-to-the-minute status. No more waiting on-hold to report a case or get status
  • Software updates and service packs at no charge
  • Free attendance to our monthly online or in-house user group meetings (one user per practice)
  • No long-term commitment. Pay month-to-month, cancel anytime!
  • 10% discount on all services including on-site service and training

One-time Support:

Need Medisoft support for one time only? We’ve got you covered. Only pay for one-time support and get the help you need with your Medisoft software.

Call us today to find out what’s the best Medisoft support option for you
at 201-322-4100 or 800-955-0321

Why Microwize for Medisoft Support?

With over 20 years of industry experience and an average of 8+ years of experience/technician, you will be working with the top Medisoft support experts.

Listening:

Medisoft Support OptionWe listen to you and all your needs, so we can understand your needs and save you precious time and money by providing immediate support.

Speed:

Medisoft support with speed

We believe in fixing things fast and efficiently to keep the downtime minimal.

Staff:

Medisoft support expert staff

Our staff is highly qualified, and HIPAA certified. We believe in investing in our staff so our customers can benefit from the highest level of Medisoft support.

Testimonials

Happy Clients

See for yourself what our customers love about us!

“Your team is extremely efficient in their response to any questions or concerns that I have. Either by email or phone, I feel that whenever I need assistance, they are there! While they have their own IT experience, they have been gracious enough to work with the IT person I have used for decades. I appreciate that willingness greatly. I am amazed by your support team and how quickly they resolve whatever the challenge may be. It never seems to interfere with my work with patients, in no time I am back up and running! Kindness and efficiency are attributes I appreciate very much in today’s society; there is not much room for a delayed response with medical billing! So when I can stay present with my clients it’s because I have great people backing me up. Serving with kindness makes all the difference, thank you!”

Dr. Lauren Nappen

“I have been with you upwards of a year, within that time we have noted several staff members that have been extremely helpful to us in solving our network and Medisoft issues. Your staff always goes above and beyond when helping us to the extent that our issues are solved within minutes. If the issues are complicated and require more time or collaboration from different departments, they make sure to keep us in the loop and take care of the issue so that there is no delay in our work. We could not be happier with your team.”

Sabrina Rajput

Brick Psychiatric Services

I just wanted to say how delighted I was to work with Microwize’s staff and Robert D. He is a true asset to your company. He was wonderful to work with and fixed my problem (that just didn’t fit into a simple fix). ICD10 is going well for our office.

Jan

Billing Manager, Dr. Oestrich's Office

I am one of your customers and wanted to say thank you so far for your staff. They are hard-working and dedicated men, real problem solvers. These technicians I came across a few times recently and noticed that they love their job, they do care about customers. They have never ignored any phone calls and respond quickly. They are very efficient at what they do and do it perfectly to the customer’s satisfaction. They treat customers with deep respect and have very good knowledge about computers and software. It has been a great experience. Thank you very much for keeping great people around you. I am sure you have more great people around you, like Michael and others. Also thank you very much for Justina, she is a wonderful human being and a manager, salesperson. She always treats customers with respect. It has been a great experience and a great pleasure to work with your team. Thank you. Best wishes to you and your company.

Dr. Boris Abayev

MD

“I have been a Microwize customer for many years of billing for my practice. Today, a Microwize technician came to rescue of my biller Grace, who encountered a confusing problem. He provided such excellent and kind service that Grace was deeply touched. He solved the problem and extended a great level of patient, caring, steady, and expert guidance in responding to Grace’s computer anxiety. He solved the problem, and we would like to bring your attention to the fact that we are very grateful for his help.”

Dr. Michael Stowe

“I wanted to personally let you know what an amazing team you have at Microwize, they are all so wonderful, skilled, and so professional. You have built such a wonderful company with great people and I feel blessed and grateful to have such a great service. Your staff has been so accommodating, so skilled, and always address my issues and fixes my problems quickly.”

Magdalena Fit

Practice Administrator

“The new system is working out so well! We have already saved so much time not having to post everything in 9 different places. Thank you so much for helping us get there!”

Jonathan Howar

AR Specialist

“We are writing to thank Microwize for the wonderful staff. We have been working with your company for a couple of months. The staff we work with not is not only knowledgeable but also working with a professional mindset, full-hearted, caring, understanding, pleasant. These staff is a great assets to your company and make your reputation enlarge, we will strongly recommend your service to others.”

 

Chau Hoang

Assistant Manager of Familycare Pediatric P.A clinic

“I want to thank you for your efficient work in our Lytec 2005 Single User purchase. We had the program this morning in our office in less than 24 hour. Congratulations! Your staff is excellent and I hope we will be able to make more business in the near future.”

 

Alberto Borrego

Dr. Carlos Lavernia

“I have been using Web MD for several months and have been very dissatisfied for quite some time. Actually, it’s been a horrible experience from day one. Anyway, I called NDC Health to set up an account so that I could start billing using their software. You should know that the previous owner of the practice that I currently own used NDC in the past and was already set up with the 7.2 version of Medisoft. A salesperson at NDC Health informed me that the only way I could be set up with this type of program was to buy a more advanced version of Medisoft at a cost of a few thousand dollars. I was also told that because of new HIPPA regulations, the current version that I have was not going to be allowed. Being a new business owner, I can’t afford to spend a few thousand dollars on software. (Especially if I don’t really need it) I proceeded to call Microwize on a recommendation and was lucky enough to advised by your sales rep that it was not necessary to upgrade to the 10.0 version to get my basic electronic billing done and that there were no HIPPA regulations keeping me from using my current operating system. I was informed of the benefits, special features and all of its bells and whistles that the upgrade can provide me with. As it turned out, I did set up with the NDC system and will have my business for many years to come. Your staff has what it takes. They are honest, provide five-star customer care, and go the extra mile to get the job done in a respectful and professional way. If it wasn’t for your employees, I would not have joined up with Microwize and therefore NDC Health. I have had an excellent experience so far with Microwize.”

Dr. Darren Katz

“Just a word of thanks for helping me out. In the past when working with your staff it has been always positive outcomes. They have always been helpful & professional. Too often we only receive negative comments. Never the positive ones. So here is: you guys are great and thanks for all your support when needed. In my future employment, I will def. refer to Microwize.”

 

Vivian Colontino

“This is to let you know that it is such a pleasure and privilege for me to work with your Healthcare Technology Consultants. We are able to come to a mutual and workable plan with regard to Medisoft Version 10 and technical support plan for my clinic. I have been well pleased and satisfied with their professional courtesy and business sense and tact in dealing with Better Living Clinic business operation. I just want to take a moment to express my heartfelt and deepest appreciation to your staff for their expertise, willing heart, and kindness to work so hard behind the scene. Thanks a million once again.”

 

Yoshinobu Namihira

MD, FACG

“Thank you for your expertise, patience and sense of humor.  I really appreciate your help learning MediNotes.  I’ve been practicing with good results.”

Saria Carter

MD

“Thank you Microwize team for the past two years of help and service in allowing me to achieve a more efficient, effective and accurate office. Before you set up my MediNotes / Medisoft linking system we were using pen and paper and computer software that allowed for duplication of effort, missed billing, paper claims that needed to be printed, placed in an envelope and mailed, and a sometimes rushed and not as accurate charting/documentation system.  Now data entry is done one time only, charting with a handheld Tablet PC is done quickly and accurately, and the billing is so instant that the coding and billing are complete and accurate and done before the patient’s hand touches the doorknob on the way out!  We no longer miss procedures or important documentation and coding that now actually allow the highest level of reimbursement under the HIPPA correct coding initiative.

I recommend this program to anyone in the medical field.  I thank you again and look forward to many more years of working together to keep me ahead of the constantly changing rules, codes and documentation criteria.”

John A. Brandeisky

DPM, FACFAS

“Even under extreme hardship conditions (freak October snowstorm with power outages affecting the Microwise Office), they were able to provide emergency technical assistance remotely from their homes! Now if that is not customer service … then what is! Robert Gabriel, you should be very proud of your staff. Many thanks. Outstanding teamwork.”

Dr. Patricia McLaughlin

New York, NY

“We have retired and closed our office. This seems like a good time to give an eval of your company. I found Microwize at a very frustrating and stressful time. I used Medisoft since 1993 and have seen many changes with this software. The worst part was when they got too big to give their customers support for the product. I ran across Microwize by accident and it was a great find and even better decision to become a customer. The support given was 10 out of 10. Thank you and wish continued success.” 

Elaine Browning

Office Manager

Need more info? Call us today to get a free consultation at 201-322-4100 or click below

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