We have retired and closed our office. This seems like a good time to give an eval of your company. I found Microwize at a very frustrating and stressful time. I used Medisoft since 1993 and have seen many changes with this software. The worst part was when they got too big to give their customers support for the product. I ran across Microwize by accident and it was a great find and even better decision to become a customer. The support given was 10 out of 10. Thank you and wish continued success.”
— Elaine Browning, Office Manager
I want to thank you for your efficient work in our Lytec 2005 Single User purchase. We had the program this morning in our Office in less than 24 hour.
Congratulations! You are an excellent representative and I hope we will be able to make more business in the near future.”
— Alberto Borrego
Dr. Carlos Lavernia
The new system is working out so well! We have already saved so much time not having to post everything in 9 different places. Thank you so much for helping us get there!”
— Jonathan Howar, AR Specialist
Your team is extremely efficient in their response to any questions or concerns that I have. Either by email or phone, I feel that whenever I need assistance, they are there! While they have their own IT experience, they have been gracious enough to work with the IT person I have used for decades. I appreciate that willingness greatly. I am amazed by your support team and how quickly they resolve whatever the challenge may be. It never seems to interfere with my work with patients, in no time I am back up and running! Kindness and efficiency are attributes I appreciate very much in today’s society; there is not much room for a delayed response with medical billing! So when I can stay present with my clients it’s because I have great people backing me up. Serving with kindness makes all the difference, thank you!”
—Dr. Lauren Nappen
I am one of your customers and wanted to say thank you so far for your staff. They are hard-working and dedicated men, real problem solvers. These technicians I came across a few times recently and noticed that they love their job, they do care about customers. They have never ignored any phone calls and respond quickly. They are very efficient at what they do and do it perfectly to the customer’s satisfaction. They treat customers with deep respect and have very good knowledge about computers and software. It has been a great experience. Thank you very much for keeping the great people around you. I am sure you have more great people around you. It has been a great experience and a great pleasure to work with your team. Thank you. Best wishes to you and your company.”
—Dr. Boris Abayev MD
Even under extreme hardship conditions (freak October snow storm with power outages affecting the Microwise Office), they were able to provide emergency technical assistance remotely from their homes! Now if that is not customer service … then what is! Robert Gabriel, you should be very proud of your staff. Many thanks to Jennifer, Rhonda, and Robert D(technician). Outstanding teamwork.””
— Dr. Patricia McLaughlin, New York, NY.
“I wanted to personally let you know what an amazing team you have at Microwize, they are all so wonderful, skilled, and so professional. You have built such a wonderful company with great people and I feel blessed and grateful to have such a great service. I wanted to especially mention Vlad because he has been so accommodating, is so skilled and always addresses my issues and fixes my problems quickly.”
— Magdalena Fit, Practice Administrator
We are writing to thank Microwize for the wonderful staff. We have been working with your company for a couple of months, there are a couple of persons we have working together. The staff we work with is not only knowledgeable but also working with a professional mindset, fully hearted, caring, understanding, pleasant. These staffs are great assets to your company and make your reputation enlarge, we will strongly recommend your service to others.”
— Chau Hoang, Assistant Manager of Familycare Pediatric P.A clinic
I have been a Microwize customer for many years of billing for my practice. Today, Mr. Ahmed came to the rescue of my biller, Grace, who encountered a confusing problem. He provided such excellent and kind service that Grace was deeply touched. He solved the problem and extended a great level of patient, caring, steady, and expert guidance in responding to Grace’s computer anxiety. He solved the problem, and we would like to bring our attention to the fact that we are very grateful for his help.”
— Dr. Michael Stowe
The single biggest benefit of Microwize is competency. Microwize was able to solve problems that my prior IT support company struggled with for years. Microwize is much more responsive, speak to physicians in non-tech terms, and deliver on promises compared to other support firms. It was the best IT decision I’ve ever made for my practice, well worth the cost, and the staff is a pleasure to work with.
—Vadim Finkielstein, MD FASN
Thank you for your expertise, patience and sense of humor. I really appreciate your help learning MediNotes. I’ve been practicing with good results.”
— Saria Carter, MD
This is to let you know that it is such a pleasure and privilege for me to work with Steven Reiter, Healthcare Technology Consultant. We are able to come to a mutual &workable plan with regard to Medisoft Version 10 and technical support plan for my clinic. I have been well pleased & satisfied with his professional courtesy & business sense & tact in dealing with Better Living Clinic business operation. I just want to take a moment to express my heartfelt and deepest appreciation to you for your expertise willing heart and kindness to work so hard behind the scene to set up E-Claim as smoothly as possible between Blue Cross and Blue Shield of MS and Yoshinobu Namihira, M.D., as well as, Better Living Endoscopy Center. Thanks a million once again.”
— Yoshinobu Namihira, MD, FACG
Just a word of thanks for helping me out. In the past when working with your staff it has been always positive outcomes. They have always been helpful & professional. Too often we only receive the negative comments. Never the positive ones. So here is: you guys are great and thanks for all your support when needed. In my future employment I will def. refer to Microwize.”
— Vivian Colontino
I have been with you upwards of a year, within that time we have noted several staff members that have been extremely helpful to us in solving our network and Medisoft issues. Your staff always goes above and beyond when helping us to the extent that our issues are solved within minutes. If the issues are complicated and require more time or collaboration from different departments, they make sure to keep us in the loop and take care of the issue so that there is no delay in our work. We could not be happier with your team.”
—Sabrina Rajput, Brick Psychiatric Services
In all my years (20) working with our billing software, I have never found someone to be more competent in resolving issues than Microwize. Your staff has been a huge asset to our company and a time saver with their quick resolution on every issue we have encountered. I will soon be leaving this company, but I want to pass on what excellent service I have received with Microwize. It has been a great pleasure. It made the business run so much smoother once we switched over to Microwize. I wish we would have found you years ago!!”
— Tara Kettle, Office Manager at Edge Billing, LLC
I am writing to you and your Microwize team to thank you for the past two years of help and service in allowing me to achieve a more efficient, effective and accurate office.
Before you set up my MediNotes / Medisoft linking system we were using pen and paper and computer software that allowed for duplication of effort, missed billing, paper claims that needed to be printed, placed in an envelope and mailed, and a sometimes rushed and not as accurate charting / documentation system. Now data entry is done one time only, charting with a hand held Tablet PC is done quickly and accurately, and the billing is so instant that the coding and billing are complete and accurate and done before the patient’s hand touches the door knob on the way out! We no longer miss procedures or important documentation and coding that now actually allow the highest level of reimbursement under the HIPPA correct coding initiative.
I am writing this now because recently I requested an audit from someone who worked for the OIG and Medicare and who continues to do consultation work for them and private practitioners. This auditor came to my practice to review my charting, coding and documentation. After reviewing several charts and the system she remarked that this was the best system she had ever seen. A few more pointers from her on coding and documentation and we made the system even better! She was amazed how adaptable and user friendly the program was to institute her recommendations at that very moment!
Again, I recommend this program to anyone in the medical field. I thank you again and look forward to many more years of working together to keep me ahead of the constantly changing rules, codes and documentation criteria.”
— John A. Brandeisky, DPM, FACFAS
This letter was created to inform you, the management team of Microwize, of the type of service and dedication I received from Rosmary Scordamaglia. Let me preface this letter by saying I have been using Web MD for several months and have been very dissatisfied for quite sometime. Actually, it’s been a horrible experience from day one. Anyway, I called NDC Health to set up an account so that I could start billing using their software. You should know that the previous owner of the practice that I currently own used NDC in the past and was already set up with the 7.2 version of Medisoft. A sales person at NDC Health informed me that the only way I could be set up with this type of program was to buy a more advanced version of Medisoft at a cost of a few thousand dollars. I was also told that because of new HIPPA regulations, the current version that I have was not going to be allowed. Being a new business owner, I can’t afford to spend a few thousand dollars on software. (Especially if I don’t really need it) I proceeded to call Microwize on a recommendation and was lucky enough to be transferred to Rosmary Scordamaglia. Ms. Scordamaglia advised me that it was not necessary to upgrade to the 10.0 version to get my basic electronic billing done, and that there were no HIPPA regulations keeping me from using my current operating system. Rosmary did inform me of the benefits, special features and all of its bells and whistles that the upgrade can provide me with. As it turned out, Rosmary did get me set up with the NDC system, and will have my business for many years to come. The point I am making, is that in today’s salesmanship rat race, Rosmary Scordamaglia has what it takes to be honest, provide five star customer care, and go the extra mile to get the job done in a respectful and professional way. If it wasn’t for Ms. Scordamaglia, I would not have joined up with Microwize and therefore NDC Health. I feel that you have an asset on your sales team and I think other sales and service representatives could learn a lot from Ms. Scordamaglia’s methods. I have had an excellent experience so far with Microwize and I contribute it all to Rosmary Scordamaglia.”
— Dr. Darren Katz
I want to praise you for your dedicated and professional staff. We had several frightful experiences in the past and were searching for another vendor when we found Microwize and their amazing team of IT people. We are treated respectfully every time we need assistance and our calls are always taken immediately and handled with such great professionalism. They make us feel like we are their only clients!
Thank you to your staff for their amazing dedication and over-the-top customer service. It is so reassuring to know that when we have an issue you are right there to get us through! You are the Dream Team!”
— AnnMarie Piscopo, Practice Administrator, Highland Ophthalmology Assoc. NY
I filed my first set of Medicare claims today. They received the Medicare application on the 19th of this month and they gave us the submitter ID on Tuesday. I filed this evening and all went well. I have RR Medicare and BCBS yet to go and we will be done. Your staff has helped so much with this in such a professional manner. I was apprehensive from the beginning but it has worked well with a team spirit. Thanks to all who has helped with this matter. 95% of my provider is Medicare and that is the big one. Blessings to all of you.”
— Ms. Leda