Testimonials

Testimonial1

We have retired and closed our office. This seems like a good time to give an eval of your company. I found Microwize at a very frustrating and stressful time. I used Medisoft since 1993 and have seen many changes with this software. The worst part was when they got too big to give their customers support for the product. I ran across Microwize by accident and it was a great find and even better decision to become a customer. The support given was 10 out of 10. Thank you and wish continued success.”

— Elaine Browning, Office Manager


Testimonial2

I want to thank you for your efficient work in our Lytec 2005 Single User purchase. We had the program this morning in our Office in less than 24 hour.

Congratulations! You are an excellent representative and I hope we will be able to make more business in the near future.”

— Alberto Borrego
Dr. Carlos Lavernia


Testimonial1

The new system is working out so well! We have already saved so much time not having to post everything in 9 different places. Thank you so much for helping us get there!”

— Jonathan Howar, AR Specialist


Testimonial2

Your team is extremely efficient in their response to any questions or concerns that I have. Either by email or phone, I feel that whenever I need assistance, they are there! While they have their own IT experience, they have been gracious enough to work with the IT person I have used for decades. I appreciate that willingness greatly. I am amazed by your support team and how quickly they resolve whatever the challenge may be. It never seems to interfere with my work with patients, in no time I am back up and running! Kindness and efficiency are attributes I appreciate very much in today’s society; there is not much room for a delayed response with medical billing! So when I can stay present with my clients it’s because I have great people backing me up. Serving with kindness makes all the difference, thank you!”

—Dr. Lauren Nappen


Testimonial3

I am one of your customers and wanted to say thank you so far for your staff. They are hard-working and dedicated men, real problem solvers. These technicians I came across a few times recently and noticed that they love their job, they do care about customers. They have never ignored any phone calls and respond quickly. They are very efficient at what they do and do it perfectly to the customer’s satisfaction. They treat customers with deep respect and have very good knowledge about computers and software. It has been a great experience. Thank you very much for keeping the great people around you. I am sure you have more great people around you. It has been a great experience and a great pleasure to work with your team. Thank you. Best wishes to you and your company.”

—Dr. Boris Abayev MD


Testimonial2

The support staff is excellent and helpful, the system works perfectly.”

—Kikue Lynch, Farid Ghebleh MD PC


Testimonial3

Microwize does what they say! You should work with their team, they are awesome!”

—Leda Rafter: Physician Billing and Consulting Services


Testimonial2

The single biggest benefit since joining Microwize is the quick response. When issues pop up, I always get a prompt response and quick solution.  Microwize is extremely responsive to my needs, I never have a problem getting through to a technical adviser.  If anyone is on the fence about choosing Microwize as their IT firm, I would say do it!  I have and will continue to recommend Microwize to my colleagues. I have found the service to be superior to my prior 2 companies that I had worked with and I find the pricing to be very fair.”

—Dr. Gianni Persich, Persich, Gianni DPM


Testimonial3

The Microwize IT staff is easy to reach and always gets me an answer AND offers a solution!  Saif has been especially helpful for me.  The responsiveness is a major differentiator from other IT firms, and the reason I choose Microwize.  I have been with Microwize for over 3 years now and still have not had an issue – that says something!”

—Dr. Thomas Cusumano, Cusumano, Thomas Dr


Testimonial2

Moving to the cloud has made the functionality of my program much more reliable.  I am so happy that some important tasks like daily backups & system patches & upgrades are all done automatically with the cloud service! I have been a client of Microwize since 2004!  The IT technicians from Microwize are absolutely incredible!  They have been able to fix any issue that comes up to make my program run as smoothly as possible.  The availability of getting a tech to work on my system is so quick. That is one if the best benefits of your service because my system is never down or unavailable for any length of time! If someone was on the fence about moving to your cloud service, I would tell them that it is the best decision that they could make for their business and their peace of mind!  The price for the amount of time and worry is well worth every penny!  I promise you will not regret getting on their cloud service!  It has far exceeded my expectations and i can rest at night knowing that my program will be there, ready to access as soon as I need it and that all my data is secure, retrievable and protected!”

—Denise, Boca Office Medical


Testimonial3

As I travel often to my family, I need to be able to keep  up with my work without missing a beat or having any complex log-ins.  Microwize Cloud has allowed me to work from anywhere, easily!  Customer service is very important to me, and the Microwize team has always been able to help get me up and running right away whenever I have a quirk.  I have been a customer for over 27 years and I recommend the Microwize/Medisoft product and service!”

—Fran Glucroft, Medical Office Manager


Testimonial2

Even under extreme hardship conditions (freak October snow storm with power outages affecting the Microwise Office), they were able to provide emergency technical assistance remotely from their homes! Now if that is not customer service … then what is! Robert Gabriel, you should be very proud of your staff. Many thanks to Jennifer, Rhonda, and Robert D(technician). Outstanding teamwork.””

— Dr. Patricia McLaughlin, New York, NY.


Testimonial3

“I wanted to personally let you know what an amazing team you have at Microwize, they are all so wonderful, skilled, and so professional. You have built such a wonderful company with great people and I feel blessed and grateful to have such a great service. I wanted to especially mention Vlad because he has been so accommodating, is so skilled and always addresses my issues and fixes my problems quickly.”

— Magdalena Fit, Practice Administrator


Testimonial2

We are writing to thank Microwize for the wonderful staff. We have been working with your company for a couple of months, there are a couple of persons we have working together. The staff we work with is not only knowledgeable but also working with a professional mindset, fully hearted, caring, understanding, pleasant. These staffs are great assets to your company and make your reputation enlarge, we will strongly recommend your service to others.”

— Chau Hoang, Assistant Manager of Familycare Pediatric P.A clinic


Testimonial3

I have been a Microwize customer for many years of billing for my practice. Today, Mr. Ahmed came to the rescue of my biller, Grace, who encountered a confusing problem. He provided such excellent and kind service that Grace was deeply touched. He solved the problem and extended a great level of patient, caring, steady, and expert guidance in responding to Grace’s computer anxiety. He solved the problem, and we would like to bring our attention to the fact that we are very grateful for his help.”

— Dr. Michael Stowe


Testimonial2

The single biggest benefit of Microwize is competency. Microwize was able to solve problems that my prior IT support company struggled with for years. Microwize is much more responsive, speak to physicians in non-tech terms, and deliver on promises compared to other support firms. It was the best IT decision I’ve ever made for my practice, well worth the cost, and the staff is a pleasure to work with.

—Vadim Finkielstein, MD FASN


Testimonial3

We have been using Cloud services from Microwize and are extremely satisfied with them. Excellent value for money and the support techs are phenomenal.”

— Denise Kelly, Boca Office Medical Billing, LLC


Testimonial2

Reliability has been the single most important factor. With the previous vendor, the system frequently crashed which put a huge delay in our patient intake and collection process. What sets Microwize apart from other firms is their system reliability, dependability, and readily available tech support. If you’re looking for a cloud service, there’s no debate, go with Microwize.”

—Dr. Min Cha, Brunswick Urgent Care


Testimonial3

I used to “do it all”: Except for software content related issues I tried to update, upgrade and fix software/hardware. But the demands were outstripping my available time and abilities. Now we are in the Cloud and have a support contract, it has taken that responsibility and (frankly headache) out. We migrated from Medinet. They were much smaller, and albeit very attentive, not always to respond with the same efficiency as Microwize. I think they offer a broader palette of services than other companies. For things out of scope (i.e. web-site SEO) Robert has given me proper referrals. It has continued to be a pleasure working with all of you at Microwize, thank you for all that you do.”

— Dr. Norbertus Robben, Mind Your Skin LLC


Testimonial2

Microwize stands out from other companies because they are willing to go the extra mile. They always give me awesome support & develop new solutions for fixes. Overall, they helped us increase productivity and efficiency & implemented the right solutions for our company. Microwize is honest, sincere, understands the bigger purpose of technical support, and understands our company needs.”

—Maria Squirlock, Immedicenter


Testimonial3

The single best benefit is that I know our information is safely stored and overlooked by a reputable company. The people who work for Microwize are wonderful, be it in sales or support they are always available, professional and resolve issues in a timely manner. Also like the ongoing classes on their products. Check them out!!!”

—Marlene Todaro, Hampton Counseling Center


Testimonial2

Microwize Cloud services are easy to access wherever I am.  One thing Microwize does better than any other Cloud solutions provider and IT firm is that they are always available, which is very important for my practice.  Staying on top of registration and being proactive during the implementation process has contributed to the success of my implementation.”

—Vera Ruff, Mount Laurel Pediatrics


Testimonial3

Availability and access have been the single biggest benefit of Microwize Managed IT services.  There is always someone available and a real tech is just one phone call away. The speed with which problems are resolved and the deep commitment you have to us as a client makes Microwize stand out from all other IT firms. I would not hesitate for a moment in recommending Microwize to anyone as their IT solution.  There’s a reason we’ve had this long relationship with this firm and it’s their superlative IT team.”

—John Saegeart, Belmont Eye Center


Testimonial3

Thank you for your expertise, patience and sense of humor.  I really appreciate your help learning MediNotes.  I’ve been practicing with good results.”

— Saria Carter, MD


Testimonial2

This is to let you know that it is such a pleasure and privilege for me to work with Steven Reiter, Healthcare Technology Consultant. We are able to come to a mutual &workable plan with regard to Medisoft Version 10 and technical support plan for my clinic. I have been well pleased & satisfied with his professional courtesy & business sense & tact in dealing with Better Living Clinic business operation. I just want to take a moment to express my heartfelt and deepest appreciation to you for your expertise willing heart and kindness to work so hard behind the scene to set up E-Claim as smoothly as possible between Blue Cross and Blue Shield of MS and Yoshinobu Namihira, M.D., as well as, Better Living Endoscopy Center. Thanks a million once again.”

— Yoshinobu Namihira, MD, FACG


Testimonial3

Just a word of thanks for helping me out. In the past when working with your staff it has been always positive outcomes. They have always been helpful & professional. Too often we only receive the negative comments. Never the positive ones. So here is: you guys are great and thanks for all your support when needed. In my future employment I will def. refer to Microwize.”

— Vivian Colontino


Testimonial2

I have been with you upwards of a year, within that time we have noted several staff members that have been extremely helpful to us in solving our network and Medisoft issues. Your staff always goes above and beyond when helping us to the extent that our issues are solved within minutes. If the issues are complicated and require more time or collaboration from different departments, they make sure to keep us in the loop and take care of the issue so that there is no delay in our work. We could not be happier with your team.”

—Sabrina Rajput, Brick Psychiatric Services


Testimonial3

In all my years (20) working with our billing software, I have never found someone to be more competent in resolving issues than Microwize. Your staff has been a huge asset to our company and a time saver with their quick resolution on every issue we have encountered.  I will soon be leaving this company, but I want to pass on what excellent service I have received with Microwize. It has been a great pleasure. It made the business run so much smoother once we switched over to Microwize. I wish we would have found you years ago!!”

— Tara Kettle, Office Manager at Edge Billing, LLC


Testimonial2

Our issue was resolved in a timely manner, the support team is great. Everyone has been so helpful.”

—Timra Tung, Steven B. Tung, H.D


Testimonial3

The previous IT company I used was terrible and got me into deep trouble with the way they set me up.  Microwize came in and completely reworked my network. Ever since Microwize set me up with a proper firewall and network, I have been up and running almost constantly. Everything about them is great. Service is great. The person who services us is very knowledgeable.  There are so many people who CLAIM to be IT people, but Microwize really knows IT. I have no hesitation recommending Microwize.  They are very professional, the contracting process is easy and very understandable, and the service is excellent!”

— Dr. Michael DiGiovanna, DiGiovanna Family Care


Testimonial2

Ease of mind has been the single biggest benefit since switching to Microwize Managed IT services.  I know that everything IT related is integrated at Microwize and when I need something I just make one call.  Microwize is responsive to our needs in a timely manner. They care about keeping us up and running. They also have a friendly staff. They were also extremely supportive and responsive when we had to male extraordinary changes in our IT due to the Covid pandemic.  Microwize is the best IT experience we have had in the 25 years we have been using these kind of services.”

—Bruce Karp, Laser Surgery Care


Testimonial3

The ability to remotely access my data easily is very important for my practice and since I have moved to the Cloud with Microwize, I have been able to do just that!  Microwize is very different from other IT firms in that they are very responsive, personable, and knowledgeable.  This is our first experience with Cloud services. We have seen more consistent and reliable operating system than when we were server-based; less (minimal) downtime, increased confidence that if our systems go down in office, we can access what we need elsewhere where internet is available.”

—Cindy Dunlop, Eye Group of Connecticut


Testimonial2

“The biggest benefit to our company since joining Microwize Managed IT was the instant loss of stress and frustration we had when we signed our first contract in 2013???? We immediately felt like we had our own IT Department in our office. Microwize managed everything and made it look easy, from the in-person installation of hardware in our offices, to the ongoing software upgrades, and printer and modem changes.
The IT Department even carried us through an unfortunate computer virus situation that could have otherwise brought our practice to a halt, but thanks to Microwize, they were able to keep us up and running until they could deliver new hardware to our office.
I feel that Microwize does a better job because the company always treats you like you’re the most important client they have, regardless of the size of your company. You never feel like a number, you don’t have to repeat your story over and over, and for the most part, the employees I have had the pleasure of working with have been with the company as long as we have! Go with Microwize – you will not regret it!”

—Cindy, Dr. Wali Mohammad


Testimonial3

I have no worries about losing my data since I joined Microwize Cloud.  Microwize addresses issues as they occur, without long hold times that other companies have.  I have been with Microwize for almost 10 years and can I honestly say, I am very satisfied.”

—Kim, Karr Foot Kare



Testimonial2

I am writing to you and your Microwize team to thank you for the past two years of help and service in allowing me to achieve a more efficient, effective and accurate office.

Before you set up my MediNotes / Medisoft linking system we were using pen and paper and computer software that allowed for duplication of effort, missed billing, paper claims that needed to be printed, placed in an envelope and mailed, and a sometimes rushed and not as accurate charting / documentation system.  Now data entry is done one time only, charting with a hand held Tablet PC is done quickly and accurately, and the billing is so instant that the coding and billing are complete and accurate and done before the patient’s hand touches the door knob on the way out!  We no longer miss procedures or important documentation and coding that now actually allow the highest level of reimbursement under the HIPPA correct coding initiative.

I am writing this now because recently I requested an audit from someone who worked for the OIG and Medicare and who continues to do consultation work for them and private practitioners.  This auditor came to my practice to review my charting, coding and documentation.  After reviewing several charts and the system she remarked that this was the best system she had ever seen.  A few more pointers from her on coding and documentation and we made the system even better!  She was amazed how adaptable and user friendly the program was to institute her recommendations at that very moment!

Again, I recommend this program to anyone in the medical field.  I thank you again and look forward to many more years of working together to keep me ahead of the constantly changing rules, codes and documentation criteria.”

— John A. Brandeisky, DPM, FACFAS


Testimonial1

This letter was created to inform you, the management team of Microwize, of the type of service and dedication I received from Rosmary Scordamaglia. Let me preface this letter by saying I have been using Web MD for several months and have been very dissatisfied for quite sometime. Actually, it’s been a horrible experience from day one. Anyway, I called NDC Health to set up an account so that I could start billing using their software. You should know that the previous owner of the practice that I currently own used NDC in the past and was already set up with the 7.2 version of Medisoft. A sales person at NDC Health informed me that the only way I could be set up with this type of program was to buy a more advanced version of Medisoft at a cost of a few thousand dollars. I was also told that because of new HIPPA regulations, the current version that I have was not going to be allowed. Being a new business owner, I can’t afford to spend a few thousand dollars on software. (Especially if I don’t really need it) I proceeded to call Microwize on a recommendation and was lucky enough to be transferred to Rosmary Scordamaglia. Ms. Scordamaglia advised me that it was not necessary to upgrade to the 10.0 version to get my basic electronic billing done, and that there were no HIPPA regulations keeping me from using my current operating system. Rosmary did inform me of the benefits, special features and all of its bells and whistles that the upgrade can provide me with. As it turned out, Rosmary did get me set up with the NDC system, and will have my business for many years to come. The point I am making, is that in today’s salesmanship rat race, Rosmary Scordamaglia has what it takes to be honest, provide five star customer care, and go the extra mile to get the job done in a respectful and professional way. If it wasn’t for Ms. Scordamaglia, I would not have joined up with Microwize and therefore NDC Health. I feel that you have an asset on your sales team and I think other sales and service representatives could learn a lot from Ms. Scordamaglia’s methods. I have had an excellent experience so far with Microwize and I contribute it all to Rosmary Scordamaglia.”

— Dr. Darren Katz


Testimonial2

I want to praise you for your dedicated and professional staff. We had several frightful experiences in the past and were searching for another vendor when we found Microwize and their amazing team of IT people. We are treated respectfully every time we need assistance and our calls are always taken immediately and handled with such great professionalism. They make us feel like we are their only clients!
Thank you to your staff for their amazing dedication and over-the-top customer service. It is so reassuring to know that when we have an issue you are right there to get us through! You are the Dream Team!”

— AnnMarie Piscopo, Practice Administrator, Highland Ophthalmology Assoc. NY


Testimonial1

I filed my first set of Medicare claims today. They received the Medicare application on the 19th of this month and they gave us the submitter ID on Tuesday. I filed this evening and all went well. I have RR Medicare and BCBS yet to go and we will be done. Your staff has helped so much with this in such a professional manner. I was apprehensive from the beginning but it has worked well with a team spirit. Thanks to all who has helped with this matter. 95% of my provider is Medicare and that is the big one. Blessings to all of you.”

— Ms. Leda


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