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Viewing 15 posts - 1 through 15 (of 16 total)
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  • in reply to: Is RelayHealth ready for more than 4 diagnosis codes? #42925
    Ahmed Khaled
    Moderator

    I am having problems with my Medisoft v19 including more than 4 DX codes on the electronic claim. I have no problem printing a paper claim with more than 4 dx codes. Just the electronic claims. Any suggestions?

    in reply to: Medisoft Mobile #41974
    Ahmed Khaled
    Moderator

    To use the Medisoft Mobile App you must have the following:A. Medisoft version 19 or higher. Network version only.B. Firewall were you get to control portsC. iPad, iPad Mini, iPad Air or iPhoneD. Download the Medisoft Mobile App from the Apple App store on you mobile devise.Please see the attached files to help you with Medisoft Mobile App configurations.If you need additional help or want to upgrade your Medisoft, please call 800-955-0321 or go to https://www.microwize.com

    in reply to: ANSI Format #41973
    Ahmed Khaled
    Moderator

    To send claims in ANSI format Medisoft version 19 or higher, you must use “Revenue Manager” which is must be install by a certified technician. Call 800-955-0321 option 1https://www.microwize.com

    Ahmed Khaled
    Moderator

    Print Appointment OpportunitiesUse this option to print a list of patients who have not been seen for a certain length of time for a certain reason, procedure, diagnosis, etc. For example, you could use this report to print a list of all those patients who have not been in to have a mammography in the last six months.NOTE:  Repeating appointments are not considered if they have a status of canceled or rescheduled. Recall appointments are also not considered when printing this report.Another thing to be aware of is the phone numbers that appear on the report are from the records of each patient’s responsible party.Select Appointment Opportunities from the Print button of the appointment grid.  The Print Appointment Opportunities window opens.Options ButtonClick the Options button to change the report settings.RangesDates: When you enter dates in this range, the program looks at the patients who have had appointments scheduled during that time and who meet the other criteria that you enter. If a patient has not been seen since the ending date in the range but has the same criteria, he/she will print on the report.Patients: Enter a range of patients to show on the report.Patient Codes: Enter a range of patient codes to show on the report.Patient Types: Enter a range of patient types to show on the report.Providers: Enter a range of providers whose patients you want to show on the report.Procedure: Enter a range of procedures assigned to appointments to show on the report.Hold Code: Enter a range of hold codes to show on the report.Reason Code: Enter a range of reason codes assigned to appointments to show on the report.Diagnosis Code: Enter a range of diagnosis codes to show on the report.for additional help please call us at 800-955-0321https://www.microwize.com

    in reply to: Missing ICD-10 codes for Medisoft #41970
    Ahmed Khaled
    Moderator

    It is less than 8 month away for ICD-10, attend the next user group hosted by microwize:https://microwize.com/calendar.htm

    in reply to: How to adjust away old claims #41971
    Ahmed Khaled
    Moderator

    Hi Kimbo,Unfortunately this happens all the time, you have 2 options:
    1. Do Accounting reset, must be done by a certified professional like https://www.microwize.com , this will make a new data for you will everything except account balance and charges. You will have 2 databases  the old and the new.

    2. You can clean your accounting by running aging reports, find out which charges need to be cleaned, go to deposit list then receive zero EOB then start adjusting all the open balance, I will recommend a new adjustment code call it something like "Cleanup"
    If you need additional help contact Microwize at 800-955-0321 option 1

    in reply to: Lytec file showing Trojan horse BackDoor.Generic_c.ACEW #41969
    Ahmed Khaled
    Moderator

    This is a false positive that we have had with other anti – virus makers in the past. You just need to exclude the folders from the scan and restore that file.

    in reply to: DX Errors when checking claims #41965
    Ahmed Khaled
    Moderator

    The Medisoft revenue manager error is a result of the CCI edit, you can force the claim to go out if you are 100 positive you will get paid with this ICD code by clicking the check box next to the claim number in RM.

    in reply to: How To Remove Providers #41966
    Ahmed Khaled
    Moderator

    The only way to remove provider in Medisoft version 19  is to make sure that provider is not link to any appointment, transaction billing or cases. If this provider was used for a while it is almost impossible to do that. My suggestions is to make that provider is inactive and no breaks or appointments is under that inactive provider.

    in reply to: icd-9 codes the dot get stripped out #41967
    Ahmed Khaled
    Moderator

    In the Medisoft CMD 1500 2-12 don't have the dot any more, this is ok it is by design and not a bug.I will be covering ICd-9 /ICD-10 training on our next user group, please join us:Click on the following link:https://microwize.com/calendar.htmor call us at 800-955-0321 option 1

    in reply to: Zero-balance statements won’t print #41968
    Ahmed Khaled
    Moderator

    How to print a zero-balance statement in Medisoft:when create statements in Medisoft look out for the range "amount" it is usually  starts at .01 or sometimes $5.00, this will not let you do $0 statement because about over zero in the range.One of the best way to do this in Medisoft to print a zero balance statement in Medisoft is to do the following:1. Customize a reminder statement in report design2. Go to report property and turn it to standard3. Save the statement with a new name4. When running the statement watch out for the dollar amount range as I explained above.PS. I you have Microwize support we can help you with this if you called us or join me at the next user group which I will show you live how to do this. to register for the next user group click i=on the following link:https://microwize.com/calendar.htmor call us at 800-955-0321 option 1

    in reply to: Custom Appointment List Report #41962
    Ahmed Khaled
    Moderator

    One trick I used is put the note in Case/comment/allergies.  WHen you create a new appt for that pt in office hours, the note shows up!

    in reply to: exporting email addresses #41964
    Ahmed Khaled
    Moderator

    Open your mwdff.add file in Advantage Data Architect, open the table you want, then choose export function to export to HTML, Excel, … whatever your heart desires.Since you ask this question, you might not have ever used ARC (Advantage Data Architect).  It's an indispensable tool for me.

    in reply to: exporting email addresses #41963
    Ahmed Khaled
    Moderator

    If you are still looking for the information:Here is a link to the user manual onlinehttp://www.chnwmd.com/pdf/Medisoft%20v17%20User%20Manual.pdfNumbered page 153 (163 on the counter at the top of the page) talks about exporting to excel.Good luck!

    in reply to: Medicare Direct Module #41941
    Ahmed Khaled
    Moderator

    go into Revenue Management then click on configure, then choose receivers in the dropdown menu. in the list of receivers locate the medicare receiver and verify that the username and password are correct in there.

Viewing 15 posts - 1 through 15 (of 16 total)